{"data":{"id":146272,"slug":"handlaggare-for-besok-och-telefoni-till-anstalten-hall","type":"job","title":"Visits and Phone Services Handler at Hall Correctional Facility","description":"About the Swedish Prison and Probation Service\nThe Swedish Prison and Probation Service is expanding \u2013 we are building new facilities, renovating, and expanding, and we are now seeking more employees. Our most important goal is to reduce recidivism \u2013 to break the cycle of crime. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for correctional facilities, probation services, remand prisons, and inmate transportation.\nHall Correctional Facility is located just outside S\u00f6dert\u00e4lje. The largest occupational group is correctional officers, but the facility also employs administrative staff, educators, production managers, and others. In addition to regular units, the facility has specialized units for inmates with special needs and one of the country's three high-security units. Inmates are engaged in activities such as education, treatment programs, work operations, and other structured activities (ASV) that include creative pursuits, crafts, cultivation, and health.\nAt Hall, we prioritize a health-promoting work environment and can offer, for example, a staff gym to use during breaks and leisure time, access to a sports hall, library, and a rest room with a massage chair. You can reach the facility by bus from \u00d6stert\u00e4lje. If you drive, you can park for free in our staff parking lot.\nOn the Swedish Prison and Probation Service website, you will find several benefits of working with us: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/fordelar-med-att-jobba-hos-oss\/\nJob Description\nAs a Visits and Phone Services Handler, you are responsible for the facility's visits and telephone matters (INTIK) and make decisions according to special delegation. Your assignment includes making assessments based on applicable regulations, guidelines, and practices. You ensure that inmates' requests for reconsideration are handled correctly and lawfully, and you provide advice and support on matters concerning visits, telephone access, and mail handling. You may handle crime victim matters and work closely with the facility's BOS handler.\nOngoing documentation is part of your duties, and other administrative tasks may also occur. You will have frequent contact and cooperation with other staff within the Swedish Prison and Probation Service as well as with other authorities and organizations.\nQualifications\nWe are looking for someone who works well with others and takes responsibility for your tasks. You have the ability to see the big picture, weigh complex information, and consider various factors. You demonstrate sound judgment and integrity in your statements, actions, and decisions. IT proficiency and strong skills in using Swedish language both orally and in writing are essential to meet the requirements for documentation in public operations. Knowledge of other languages is an asset.\nFor us, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in people's will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, your approach is expected to contribute to everyone being treated fairly. We place great emphasis on personal suitability.\nWe are looking for someone who has:\nComplete upper secondary school competence in the form of final grades or upper secondary school diploma.\nExperience in case management, investigation work, and\/or decision-making, preferably from the justice system.\nGood knowledge of KVR.\nGood IT skills.\nAbility to express yourself well orally and in writing in Swedish.\n\nIt is also meritorious to have:\nThe Swedish Prison and Probation Service's basic training.\nExperience in cooperating with relevant actors, such as other authorities.\nExperience in decision-making regarding telephone and visits matters.\nGood knowledge of the Administrative Procedure Act.\n\nOther Information\nThe Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions relevant to the position. Your answers to the selection questions and your CV will be used to determine if you are qualified to proceed in the process.\nTo be eligible for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you uphold democratic values and the government values that apply to the Swedish Prison and Probation Service's operations.\nCertain positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about security clearance here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nThe position may involve war-time placement in the Swedish Prison and Probation Service. Read more about war-time placement here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividual salary negotiation applies.\nProbationary employment may be applied.\nThe Swedish Prison and Probation Service strives for equal gender distribution and increased diversity.\nTo submit your application, click on the application link in the advertisement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person specified in the advertisement.\nWe kindly but firmly decline direct contact from staffing and recruitment companies as well as recruitment advertisement vendors. The Swedish Prison and Probation Service has contracted agreements.","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare f\u00f6r bes\u00f6k och telefoni till anstalten Hall","description_original":"Om Kriminalv\u00e5rden\nKriminalv\u00e5rden v\u00e4xer \u2013 vi bygger nytt, bygger om och bygger till och s\u00f6ker nu fler medarbetare. V\u00e5rt viktigaste m\u00e5l \u00e4r att minska \u00e5terfall i brott \u2013 att bryta den onda cirkeln. Lyckas vi med det blir samh\u00e4llet tryggare och s\u00e4krare f\u00f6r alla. Vi \u00e4r den myndighet som ansvarar f\u00f6r anstalter, friv\u00e5rd, h\u00e4kten och klienttransporter.\nAnstalten Hall ligger strax utanf\u00f6r S\u00f6dert\u00e4lje. Den st\u00f6rsta yrkesgruppen \u00e4r kriminalv\u00e5rdare, men p\u00e5 anstalten arbetar \u00e4ven administrativ personal, pedagoger, produktionsledare m fl. Anstalten har, ut\u00f6ver normalavdelningar, ocks\u00e5 specialavdelningar f\u00f6r intagna med s\u00e4rskilda behov och en av landets tre s\u00e4kerhetsenheter. De intagna syssels\u00e4tts med till exempel utbildning, behandlingsprogram, arbetsdrift samt annan strukturerad verksamhet (ASV) som har ansvar f\u00f6r skapande verksamhet, hantverk, odling och h\u00e4lsa.\nP\u00e5 Hall v\u00e4rnar vi om h\u00e4lsofr\u00e4mjande arbetsmilj\u00f6 och kan erbjuda till exempel personalgym att nyttja under rast men \u00e4ven p\u00e5 fritiden, tillg\u00e5ng till sporthall, bibliotek och \u00e5terh\u00e4mtningsrum med massagestol. Till anstalten tar du dig med buss fr\u00e5n \u00d6stert\u00e4lje. \u00c4r du bilburen parkerar du gratis p\u00e5 v\u00e5r personalparkering.\nP\u00e5 Kriminalv\u00e5rdens hemsida hittar du flera f\u00f6rdelar med att jobba hos oss: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/fordelar-med-att-jobba-hos-oss\/\nArbetsbeskrivning\nSom handl\u00e4ggare f\u00f6r bes\u00f6k och telefoni ansvarar du f\u00f6r anstaltens bes\u00f6ks- och telefoni\u00e4renden (INTIK) och fattar beslut enligt s\u00e4rskild delegation. I ditt uppdrag ing\u00e5r att g\u00f6ra bed\u00f6mningar utifr\u00e5n g\u00e4llande regelverk, riktlinjer och praxis. Du ser till att klientens beg\u00e4ran om ompr\u00f6vning handl\u00e4ggs p\u00e5 ett korrekt och r\u00e4ttss\u00e4kert s\u00e4tt samt ger r\u00e5d och st\u00f6d i fr\u00e5gor g\u00e4llande bes\u00f6k, telefoni och posthantering. Du kan komma att hantera brottsofferfr\u00e5gor och du har ett n\u00e4ra samarbete med anstaltens BOS-handl\u00e4ggare.\nL\u00f6pande dokumentation h\u00f6r till uppgifterna och \u00e4ven andra administrativa arbetsuppgifter kan f\u00f6rekomma. Kontakter och samverkan f\u00f6rekommer frekvent med annan personal inom s\u00e5v\u00e4l Kriminalv\u00e5rden som andra myndigheter och organisationer.\nKvalifikationer\nVi s\u00f6ker dig som arbetar bra med andra m\u00e4nniskor och tar ansvar f\u00f6r dina arbetsuppgifter. Du har f\u00f6rm\u00e5ga att se helheter, v\u00e4ger samman komplex information och olika typer av h\u00e4nsynstaganden. Du visar omd\u00f6me och integritet vid uttalanden, ageranden och beslut. IT-vana samt goda kunskaper i att anv\u00e4nda svenska spr\u00e5ket i s\u00e5v\u00e4l tal som skrift \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att m\u00f6ta krav p\u00e5 dokumentation i offentlig verksamhet. Andra spr\u00e5kkunskaper \u00e4r en tillg\u00e5ng.\nF\u00f6r oss \u00e4r det viktigt att du delar Kriminalv\u00e5rdens grundl\u00e4ggande v\u00e4rderingar om en human m\u00e4nniskosyn, respekt f\u00f6r individen samt tron p\u00e5 m\u00e4nniskans vilja och f\u00f6rm\u00e5ga att utvecklas. Du \u00e4r \u00e4ven medveten om och har f\u00f6rst\u00e5else f\u00f6r hur bakgrund, kultur och grupptillh\u00f6righet p\u00e5verkar dig sj\u00e4lv och andra. Vidare f\u00f6rv\u00e4ntas du med ditt f\u00f6rh\u00e5llningss\u00e4tt bidra till att alla blir likv\u00e4rdigt bem\u00f6tta. Vi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nVi s\u00f6ker dig som har:\nFullst\u00e4ndig gymnasiekompetens i form av slutbetyg eller gymnasieexamen.\nErfarenhet av arbete med \u00e4rendehandl\u00e4ggning, utredningsarbete och\/eller beslutsfattande, g\u00e4rna fr\u00e5n r\u00e4ttsv\u00e4sendet.\nGod kunskap i KVR.\u00a0\nGod IT-kompetens.\nF\u00f6rm\u00e5ga att uttrycka sig v\u00e4l i tal och skrift p\u00e5 svenska.\n\nDet \u00e4r \u00e4ven meriterande med:\nKriminalv\u00e5rdens grundutbildning.\nErfarenhet av att samverka med relevanta akt\u00f6rer t.ex. andra myndigheter.\nErfarenhet av beslutsfattande i telefoni\/bes\u00f6ks\u00e4renden.\nGod kunskap om f\u00f6rvaltningslagen.\n\n\u00d6vrigt\nKriminalv\u00e5rden har valt att ta bort det personliga brevet och ersatt det med urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Svaren i urvalsfr\u00e5gorna och CV ligger till grund f\u00f6r om du \u00e4r kvalificerad att g\u00e5 vidare i processen.\nF\u00f6r att bli aktuell f\u00f6r anst\u00e4llning inom Kriminalv\u00e5rden kr\u00e4vs att du motsvarar h\u00f6gt st\u00e4llda krav g\u00e4llande l\u00e4mplighet, omd\u00f6me, s\u00e4kerhets- och sekretessmedvetande och att du f\u00f6ljer g\u00e4llande lagar. Det inneb\u00e4r att du st\u00e5r upp f\u00f6r demokratiska v\u00e4rderingar och den statliga v\u00e4rdegrund som g\u00e4ller f\u00f6r Kriminalv\u00e5rdens verksamhet.\nVissa befattningar \u00e4r placerade i s\u00e4kerhetsklass och d\u00e5 kommer en s\u00e4kerhetspr\u00f6vning med registerkontroll att genomf\u00f6ras innan beslut om anst\u00e4llning fattas. F\u00f6r vissa s\u00e4kerhetsklassade tj\u00e4nster kr\u00e4vs svenskt medborgarskap. Kriminalv\u00e5rden v\u00e4lkomnar s\u00f6kande med olika bakgrund och erfarenheter. L\u00e4s mer om s\u00e4kerhetspr\u00f6vning h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nBefattningen kan inneb\u00e4ra krigsplacering vid Kriminalv\u00e5rden. L\u00e4s mer om krigsplacering h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividuell l\u00f6nes\u00e4ttning till\u00e4mpas.\nProvanst\u00e4llning kan komma att till\u00e4mpas.\nKriminalv\u00e5rden str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och \u00f6kad m\u00e5ngfald.\u00a0\nF\u00f6r att skicka in din ans\u00f6kan, klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen. Fr\u00e5gor om hur du ans\u00f6ker och l\u00e4gger in ditt CV st\u00e4ller du direkt till Varbi. Fr\u00e5gor om specifika jobb besvaras av den kontaktperson som anges i annonsen.\u00a0\nVi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av rekryteringsannonser. Kriminalv\u00e5rden har upphandlade avtal.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Halldalen 1 B","full_address":null,"city":"S\u00f6dert\u00e4lje","country":"SE","latitude":59.180089711767,"longitude":17.674110565865},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"KRIMINALV\u00c5RDEN","postcode":"15257","positions":1,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/kriminalvarden.varbi.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Linnea M\u00e4llstr\u00f6m (Seko)","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kriminalv\u00e5rden - Anstalten Hall","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"08-55939800","owner_email":"Linnea.Mallstrom@kriminalvarden.se","images":[],"published_at":"2026-08-06T00:00:22+00:00","expires_at":"2026-08-27T23:59:59+00:00","created_at":"2026-08-15T03:05:16+00:00","updated_at":"2026-08-20T02:48:57+00:00"}}