{"data":{"id":179572,"slug":"handlaggare-med-fokus-pa-kundservice-och-administration","type":"job","title":"Case Handler with Focus on Customer Service and Administration","description":"Barona is an authorized recruitment and staffing company. We use the latest technology to create efficient and profitable partnerships. We offer exciting opportunities for those who want to take the next step in their career.\nBarona was founded in Helsinki, Finland in 1999. Today we operate in 10 countries\ud83c\udf0f\nCase Handler with Focus on Customer Service and Administration\nAbout the position:\nEmployment type: Fixed-term employment through Barona, initially 6 months with good opportunities for extension\nStart: Late September\nLocation: Central Stockholm\nWorking hours: Monday\u2013Friday 08:00\u201317:00\nWork arrangement: The position is 100% office-based. Remote work or hybrid solutions are not offered.\n\nSalary: 27,000\u201330,000 kr\/month depending on experience and qualifications\n\n\nAre you a service-oriented case handler who enjoys combining customer contact, administration, and problem-solving? Do you have experience managing cases and administrative processes where accuracy, structure, and collaboration are essential? Then this role might be for you.\nIn this role, you will become part of a customer service team of approximately 16 people with diverse backgrounds, experience, and skills. The team works to support business customers in administrative processes and serves as an important link between the customer and the organization.\nAbout the role\nAs a case handler, you work with a combination of customer service, administration, and case management. You have daily contact with business customers, primarily through written channels but also by phone, where you guide, answer questions, and help customers navigate various administrative processes.\nThe role involves working as 2nd and 3rd line support, where you handle more complex issues that require analysis, investigation, and collaboration with other parts of the organization. You are responsible for investigating cases, ensuring correct decisions, and providing professional support throughout the customer journey.\nThe organization is in a development phase following several system changes and ongoing business development. This means that work tasks may change over time and you need to be comfortable in a changing environment where new areas of responsibility may be added.\nPlease note: The role requires presence at the office five days a week. Remote work or hybrid work options are not available for this position. This is an important prerequisite for the role.\nWe are looking for you who\nHave previous experience with case handling, case management, or administrative processes\nEnjoy a role where customer contact is combined with administration and investigative work\nCommunicate fluently in Swedish and have good knowledge of English, both spoken and written\nAre used to working systematically and carefully with multiple parallel cases\nHave good system proficiency and find it easy to learn new work methods and processes\nAre responsible, solution-oriented, and have the ability to make well-founded decisions\nEnjoy working in a team where collaboration, knowledge sharing, and shared responsibility are a natural part of everyday work\n\nMeritorious\nExperience from pensions, insurance, or other regulated business\nPrevious work in customer service with a focus on administration and case handling\nExperience working in changing organizations or with process development\n\nAs a person\nWe place great importance on your personal qualities. To succeed in the role, we believe you are curious, unpretentious, and flexible. You appreciate order and structure, while at the same time having the ability to adapt when priorities and work methods change. You enjoy helping others and contribute to a positive team spirit where you support each other to achieve common goals.\nPlease note that background checks, including checks for any payment defaults and criminal records, will be conducted on final candidates in the recruitment process.\nRecruitment process\nInterviews are held on an ongoing basis and the position may be filled before the final application deadline, so submit your application today. The selection process includes interviews with both Barona and the client. If you have any questions about the position, please contact the responsible recruiter Elin Nilsson at elin.nilsson@barona.se (mailto:elin.nilsson@barona.se).\nWe look forward to receiving your application!\nRead more about Barona at https:\/\/barona.se\/om-barona\/\nINGEN","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare med fokus p\u00e5 kundservice och administration","description_original":"Barona \u00e4r ett auktoriserat rekryterings- och bemanningsf\u00f6retag. Vi anv\u00e4nder den senaste tekniken f\u00f6r att skapa effektiva och l\u00f6nsamma partnerskap. Vi erbjuder sp\u00e4nnande m\u00f6jligheter till dig som vill ta n\u00e4sta steg i karri\u00e4ren.\u00a0\nBarona grundades i Helsingfors, Finland 1999. Idag finns vi i 10 l\u00e4nder\ud83c\udf0f\nHandl\u00e4ggare med fokus p\u00e5 kundservice och administration Kort om tj\u00e4nsten:\nAnst\u00e4llningsform: Visstidsanst\u00e4llning via Barona, initialt 6 m\u00e5nader med goda m\u00f6jligheter till f\u00f6rl\u00e4ngning\nStart: Slutet av september\nPlacering: Centrala Stockholm\nArbetstider: M\u00e5ndag\u2013fredag kl. 08.00\u201317.00\nArbetsform: Tj\u00e4nsten \u00e4r 100 % kontorsbaserad. Arbete p\u00e5 distans eller hybridl\u00f6sning erbjuds inte.\n\nL\u00f6n: 27 000\u201330 000 kr\/m\u00e5nad beroende p\u00e5 erfarenhet och kompetens\n\n\n\u00c4r du en serviceinriktad handl\u00e4ggare som trivs med att kombinera kundkontakt, administration och probleml\u00f6sning? Har du erfarenhet av att hantera \u00e4renden och administrativa processer d\u00e4r noggrannhet, struktur och samarbete \u00e4r avg\u00f6rande? D\u00e5 kan detta vara rollen f\u00f6r dig.\nI den h\u00e4r rollen blir du en del av ett kundserviceteam om cirka 16 personer med varierande bakgrund, erfarenhet och kompetens. Teamet arbetar med att st\u00f6dja f\u00f6retagskunder i administrativa processer och fungerar som en viktig l\u00e4nk mellan kund och verksamhet.\nOm rollen\nSom handl\u00e4ggare arbetar du med en kombination av kundservice, administration och \u00e4rendehantering. Du har daglig kontakt med f\u00f6retagskunder, fr\u00e4mst via skriftliga kanaler men \u00e4ven via telefon, d\u00e4r du v\u00e4gleder, svarar p\u00e5 fr\u00e5gor och hj\u00e4lper kunder att navigera i olika administrativa processer.\nRollen inneb\u00e4r arbete som 2nd och 3rd line support, d\u00e4r du hanterar mer komplexa fr\u00e5gor som kr\u00e4ver analys, utredning och samverkan med andra delar av verksamheten. Du ansvarar f\u00f6r att utreda \u00e4renden, s\u00e4kerst\u00e4lla korrekta beslut och ge professionell support genom hela kundresan.\nOrganisationen befinner sig i en utvecklingsfas efter flera systemf\u00f6r\u00e4ndringar och p\u00e5g\u00e5ende verksamhetsutveckling. Det inneb\u00e4r att arbetsuppgifterna kan komma att f\u00f6r\u00e4ndras \u00f6ver tid och att du beh\u00f6ver trivas i en f\u00f6r\u00e4nderlig milj\u00f6 d\u00e4r nya ansvarsomr\u00e5den kan tillkomma.\nObservera: Rollen kr\u00e4ver n\u00e4rvaro p\u00e5 kontoret fem dagar i veckan. M\u00f6jlighet till distans- eller hybridarbete finns inte f\u00f6r denna tj\u00e4nst. Detta \u00e4r en viktig f\u00f6ruts\u00e4ttning f\u00f6r rollen.\nVi s\u00f6ker dig som\nHar tidigare erfarenhet av handl\u00e4ggning, \u00e4rendehantering eller administrativa processer\nTrivs i en roll d\u00e4r kundkontakt kombineras med administration och utredande arbete\nKommunicerar obehindrat p\u00e5 svenska och har goda kunskaper i engelska, b\u00e5de i tal och skrift\n\u00c4r van att arbeta strukturerat och noggrant med flera parallella \u00e4renden\nHar god systemvana och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya arbetss\u00e4tt och processer\n\u00c4r ansvarstagande, l\u00f6sningsorienterad och har f\u00f6rm\u00e5ga att fatta v\u00e4lgrundade beslut\nTrivs i ett team d\u00e4r samarbete, kunskapsdelning och gemensamt ansvar \u00e4r en naturlig del av vardagen\n\nMeriterande\nErfarenhet fr\u00e5n pensions-, f\u00f6rs\u00e4krings- eller annan reglerad verksamhet\nTidigare arbete inom kundservice med fokus p\u00e5 administration och handl\u00e4ggning\nErfarenhet av att arbeta i f\u00f6r\u00e4nderliga organisationer eller med processutveckling\n\nSom person\nVi l\u00e4gger stor vikt vid dina personliga egenskaper. F\u00f6r att lyckas i rollen tror vi att du \u00e4r nyfiken, prestigel\u00f6s och flexibel. Du uppskattar ordning och struktur, samtidigt som du har f\u00f6rm\u00e5gan att anpassa dig n\u00e4r prioriteringar och arbetss\u00e4tt f\u00f6r\u00e4ndras. Du tycker om att hj\u00e4lpa andra och bidrar till en positiv laganda d\u00e4r man st\u00f6ttar varandra f\u00f6r att n\u00e5 gemensamma m\u00e5l.\nObservera att bakgrundskontroll, inklusive kontroll av eventuella betalningsanm\u00e4rkningar och brottsregister, genomf\u00f6rs p\u00e5 slutkandidater i rekryteringsprocessen.\nRekryteringsprocess\nIntervjuer h\u00e5lls l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag, s\u00e5 skicka in din ans\u00f6kan redan idag. Urvalsprocessen innefattar intervjuer b\u00e5de med Barona och kund. Vid fr\u00e5gor om tj\u00e4nsten \u00e4r du varmt v\u00e4lkommen att kontakta ansvarig rekryterare Elin Nilsson p\u00e5 elin.nilsson@barona.se (mailto:elin.nilsson@barona.se).\nVarmt v\u00e4lkommen med din ans\u00f6kan!\nL\u00e4s mer om Barona p\u00e5 \u00a0https:\/\/barona.se\/om-barona\/\nINDGEN","price":"27000.00","currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.332399940891,"longitude":18.057236866538},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Barona Professionals AB","postcode":"11120","positions":1,"salary_to":30000,"profession":"F\u00f6rs\u00e4kringshandl\u00e4ggare","salary_from":27000,"salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","salary_unit":"month","employer_url":"https:\/\/barona.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Elin Nilsson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Barona Professionals","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46725112120","owner_email":"elin.nilsson@barona.se","images":[],"published_at":"2026-08-31T11:29:46+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T02:57:38+00:00","updated_at":"2026-09-01T03:36:29+00:00"}}