{"data":{"id":166820,"slug":"handlaggare-till-kontaktcenter-gruppen-vard-och-omsorg","type":"job","title":"Contact Center Handler, Care and Social Services Group","description":"The Contact Center is a unit within the administrative department at the Municipal Administration Office in Sollentuna Municipality. For the past 15 years, the Contact Center has been the municipality's shared customer service with the mission to help residents and entrepreneurs get answers to their questions or direct them correctly. Residents, businesses, and other stakeholders contact us with questions about, among other things, childcare, schools, elderly care, social services, transportation services, building permits, and traffic. We offer high availability and good service, and strive to resolve as many matters as possible at first contact. In addition to helping residents and businesses, we have the task of serving as a development engine in municipal operations. Our guiding principles are customer perspective, solution focus, and commitment.\n\nJob Responsibilities\n\nContact Center handlers are committed to helping the municipality's customers in a professional manner. We are 25 employees divided into four groups. We are now looking for you to work in the Contact Center's care and social services group, which primarily works on behalf of the care and social services office.\n\nOur customers have questions about, among other things, disabilities, home care services, housing, and assessment of transportation services. You answer questions, guide in e-services, and receive questions for handlers at the care and social services office, with whom you have close contact in this role. In your work, you answer questions via phone, chat, visits, and email, and you work in parallel in many different systems.\n\nThe role also includes identifying how we can simplify things for the customer, updating the Contact Center's knowledge posts, writing new procedures, or following up on statistics. Training and change are part of everyday work.\n\nQualifications\n\nWe are looking for someone who:\n- has experience providing good customer service\n- has completed, or is currently completing, relevant higher education or university studies\n- speaks and writes fluent Swedish and has good English language skills\n- has an interest in the issues within the area you will be working\n\nIn this recruitment, we place great importance on your personal qualities. The role involves many contacts both internally and externally, which makes it important that you find it easy to build relationships and collaborate with others. You need to have a strong ability to communicate in a clear and understandable way, even when dealing with complex issues.\n\nGiven the fast pace of our work, you need to be able to handle this and work on multiple things in parallel. We want you to be flexible; for us, this means that during a call you may need to switch between different business systems, easily handle several separate questions, and adapt to rapid changes in daily planning. You have the ability to independently take initiative, are solution-focused, and are open to quickly learning and applying new knowledge. Your demeanor is characterized by respect, empathy, and professionalism.\n\nOther Information\n\nAs an employee of Sollentuna Municipality, you are offered an enjoyable, stimulating, and challenging assignment. You are part of the work of making Sollentuna a little better every day for the municipal residents.\n\nWe offer a pleasant workplace with engaged and competent colleagues. We value a good work climate that enables a sustainable working life, among other things by applying flexible working hours, offering professional development, wellness allowances, opportunities for remote work, and vacation exchanges. Benefits within Sollentuna Municipality.\n\nThe position is subject to a background check.\n\nWelcome with your application!\n\nWelcome to Sollentuna \u2013 a municipality in the heart of possibilities! Together, we make Sollentuna better every day for our residents, entrepreneurs, and organizations. We have clear and ambitious goals to create security, welfare, and sustainable growth.\n\nWe offer you a meaningful and enjoyable job in a stable environment where ambition levels are high. With us, you get fantastic colleagues who want to make a difference for others. We are now looking for you who are innovative, responsible, and welcoming. Join us on the journey toward creating Sweden's most attractive municipality!","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare till Kontaktcenter, gruppen v\u00e5rd och omsorg","description_original":"Kontaktcenter \u00e4r en enhet inom administrativa avdelningen p\u00e5 kommunledningskontoret i Sollentuna kommun.\u00a0Kontaktcenter \u00e4r sedan 15 \u00e5r kommunens gemensamma kundtj\u00e4nst med uppdrag att hj\u00e4lpa inv\u00e5nare och f\u00f6retagare att f\u00e5 svar p\u00e5 sina fr\u00e5gor eller lotsa dem r\u00e4tt. Hit v\u00e4nder sig inv\u00e5nare, f\u00f6retag och andra intressenter med fr\u00e5gor om bland annat barnomsorg, skola, \u00e4ldreomsorg, socialtj\u00e4nst, f\u00e4rdtj\u00e4nst, bygglov och trafik. Vi erbjuder h\u00f6g tillg\u00e4nglighet och gott bem\u00f6tande, och str\u00e4var efter att l\u00f6sa s\u00e5 m\u00e5nga \u00e4renden som m\u00f6jligt vid f\u00f6rsta kontakt. Vid sidan av att hj\u00e4lpa inv\u00e5nare och f\u00f6retagare har vi uppdrag att fungera som en utvecklingsmotor i den kommunala verksamheten. V\u00e5ra ledord \u00e4r kundperspektiv, l\u00f6sningsfokus och engagemang.\nArbetsuppgifter\nKontaktcenters handl\u00e4ggare \u00e4r engagerade i att hj\u00e4lpa kommunens kunder p\u00e5 ett professionellt s\u00e4tt. Vi \u00e4r 25 medarbetare uppdelade i fyra grupper. Vi s\u00f6ker nu dig som vill arbeta i kontaktcenters grupp v\u00e5rd och omsorg som\u00a0fr\u00e4mst arbetar p\u00e5 uppdrag av v\u00e5rd- och omsorgskontoret.\nV\u00e5ra kunder har bland annat fr\u00e5gor inom funktionshinder, hemtj\u00e4nst, boende och utredning av f\u00e4rdtj\u00e4nst. Du svarar p\u00e5 fr\u00e5gor, guidar i e-tj\u00e4nster samt tar in fr\u00e5gor till handl\u00e4ggarna p\u00e5 v\u00e5rd-och omsorgskontoret, vilka du har t\u00e4t kontakt med i rollen. I ditt arbete svarar du p\u00e5 fr\u00e5gor via telefon, chatt, bes\u00f6k och mejl och du arbetar parallellt i m\u00e5nga olika system.\nI rollen ing\u00e5r ocks\u00e5 att lyfta vad vi kan g\u00f6ra f\u00f6r att f\u00f6renkla f\u00f6r kunden, uppdaterar kontaktcenters kunskapsposter, skriver nya rutiner eller f\u00f6ljer upp statistik. Utbildning och f\u00f6r\u00e4ndring \u00e4r en del av vardagen.\nKvalifikationer\nVi s\u00f6ker dig som:\njobbat med att ge god service till kunder\nl\u00e4st, eller l\u00e4ser relevant utbildning p\u00e5 h\u00f6gskola eller universitet\ntalar och skriver flytande svenska och har goda kunskaper i engelska\nhar ett intresse f\u00f6r fr\u00e5gorna inom det omr\u00e5de du ska arbeta\n\nI denna rekrytering l\u00e4gger vi stor vikt vid dina personliga egenskaper. Rollen inneb\u00e4r m\u00e5nga kontakter b\u00e5de internt och externt, vilket g\u00f6r det viktigt att du har l\u00e4tt f\u00f6r att bygga relationer och samarbeta med andra. Du beh\u00f6ver ha en god f\u00f6rm\u00e5ga att kommunicera p\u00e5 ett tydligt och l\u00e4ttf\u00f6rst\u00e5eligt s\u00e4tt, \u00e4ven n\u00e4r det g\u00e4ller komplexa fr\u00e5gor.\nD\u00e5 det \u00e4r h\u00f6gt tempo hos oss beh\u00f6ver du klarar av detta samt att arbeta med flera saker parallellt. Vi vill att du \u00e4r flexibel, hos oss inneb\u00e4r det att du under ett samtal kan beh\u00f6va v\u00e4xla mellan olika verksamhetssystem, hanterar enkelt flera separata fr\u00e5gest\u00e4llningar och kan anpassa dig till snabba f\u00f6r\u00e4ndringar under den dagliga planering.\u00a0 Du har f\u00f6rm\u00e5gan att sj\u00e4lvst\u00e4ndigt ta initiativ, \u00e4r l\u00f6sningsfokuserad och \u00e4r \u00f6ppen f\u00f6r att snabbt l\u00e4ra om och anv\u00e4nda nya kunskaper. Ditt bem\u00f6tande pr\u00e4glas av respekt, empati och professionalitet.\n\u00d6vrigt\nSom anst\u00e4lld i Sollentuna kommun erbjuds du ett roligt, stimulerande och utmanade uppdrag. Du \u00e4r med i arbetet med att g\u00f6ra Sollentuna lite b\u00e4ttre f\u00f6r varje dag f\u00f6r kommuninv\u00e5narna.\nVi erbjuder en trevlig arbetsplats med engagerade och kompetenta medarbetare. Vi v\u00e4rnar om ett gott arbetsklimat som m\u00f6jligg\u00f6r ett h\u00e5llbart arbetsliv, bland annat genom att vi till\u00e4mpar flextid, erbjuder kompetensutveckling, friskv\u00e5rdsbidrag, m\u00f6jlighet till distansarbete och semesterv\u00e4xling. F\u00f6rm\u00e5ner inom Sollentuna kommun.\nTj\u00e4nsten omfattas av registerkontroll.\nV\u00e4lkommen med din ans\u00f6kan!\nV\u00e4lkommen till Sollentuna \u2013 en kommun mitt i m\u00f6jligheterna! Tillsammans g\u00f6r vi Sollentuna b\u00e4ttre varje dag f\u00f6r v\u00e5ra inv\u00e5nare, f\u00f6retagare och organisationer. Vi har tydliga och ambiti\u00f6sa m\u00e5l f\u00f6r att skapa trygghet, v\u00e4lf\u00e4rd och h\u00e5llbar tillv\u00e4xt. \nVi erbjuder dig ett meningsfullt och roligt jobb i en stabil milj\u00f6 d\u00e4r ambitionsniv\u00e5n \u00e4r h\u00f6g. Hos oss f\u00e5r du fantastiska kollegor som vill g\u00f6ra skillnad f\u00f6r andra. Nu s\u00f6ker vi dig som \u00e4r nyt\u00e4nkande, ansvarstagande och v\u00e4lkomnande. F\u00f6lj med oss p\u00e5 resan mot att skapa Sveriges mest attraktiva kommun!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Turebergs Torg 1","full_address":null,"city":"Sollentuna","country":"SE","latitude":59.4459008,"longitude":17.9237831},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"SOLLENTUNA KOMMUN","postcode":"19186","positions":1,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/sollentuna.varbi.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Elin Hedberg","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Sollentuna kommun","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"elin.hedberg@sollentuna.se","images":[],"published_at":"2026-08-21T13:22:23+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-22T03:23:16+00:00","updated_at":"2026-08-22T04:00:59+00:00"}}