{"data":{"id":157479,"slug":"handlaggare-till-serviceavdelningens-kansli","type":"job","title":"Case Handler, Service Department Office","description":"The Swedish Police Authority is Sweden's largest government agency with approximately 40,700 employees across the country. With us, you have the opportunity to contribute to the Police's mission of increasing security and reducing crime in society.\r\n\r\nThe Service Department is responsible for strengthening the Police's interaction with citizens and their service needs. The department oversees digital service channels, telephone services, and physical meetings, as well as methods for the Police Authority's accessibility to citizens in close collaboration with police regions and departments. The department also supports crime prevention activities by providing information from suspicion and burden registers, archives, and records. The department delivers services to citizens in weapons matters, parking dispute appeals, register excerpts, and together with police regions, passports, national ID cards, and extradition matters.\r\n\r\nA key task going forward is to manage extensive new assignments in the identity field such as state e-identification, state ID cards, and establishing an ID center to disseminate expertise in this area and combat identity-related crime in collaboration with other agencies.\r\n\r\nYou now have the opportunity to become a key player in the department's continued development of services and capabilities with the ambition of making the Police Authority Sweden's best service agency.\r\n\r\nThe Department Office is tasked with supporting department leadership in strategic and operational management and governance matters. This includes responsibility for the department's activity planning and monitoring, as well as coordination of overarching issues such as finance, work environment, competence supply, communication, emergency preparedness, and security matters. The office is responsible for the department's processing procedures and handles incoming matters, referrals, and distributions.\r\n\r\nThe office also has a team responsible for the department's overarching activity and capability development. This task includes coordination of the department's development portfolio, responsibility for the department's overall environmental monitoring, and providing support with senior project managers who can assist units with resources and methods.\r\n\r\nThe department is led by a department head and consists organizationally of three units and a department office. The office is under development and has a total of 7 employees.\r\n\r\n2 position(s).\r\n\r\nDUTIES\r\nSince the office is under development and has a broad mandate that includes qualified case handling and support on inter-agency matters, as a case handler with us you will have the opportunity to contribute across various areas based on your expertise and experience. You work at a strategic level and provide strategic support to department leadership on cross-departmental issues. The tasks may therefore vary and develop over time based on the department's and leadership's needs.\r\n\r\nYou are a generalist experienced in working with strategic, sometimes operational, and generic assignments. We are looking for someone who can support the department's mission and development.\r\n\r\nThe main duties are:\r\n\u2022\tSupport the department's strategic leadership by preparing various decision-making documents and providing support with planning and implementation across various subject areas.\r\n\u2022\tAnalyze and prepare materials for referrals, reports, and correspondence.\r\n\u2022\tCoordinate, distribute, compile, and document various materials.\r\n\u2022\tManage and develop departmental administrative workflows.\r\n\r\nThe role involves many contact points and close collaboration with managers and colleagues across various parts of the agency. You therefore need to be able to switch between different types of tasks, quickly familiarize yourself with new issues, and transform complex information into clear and usable materials. You are experienced in working broadly and taking on strategic and cross-departmental assignments based on the department's needs.\r\n\r\nQUALIFICATIONS\r\nThis is an opportunity for you if you have:\r\n\u2022\tAcademic education in fields such as law, economics, HR, political science, communication, or another relevant area, or equivalent knowledge and experience acquired in other ways that the employer considers relevant\r\n\u2022\tCurrent work experience from government\/public administration in case handling\/subject matter expertise that the employer considers relevant\r\n\u2022\tVery good knowledge of Swedish, both spoken and written\r\n\r\nIt is advantageous if you also have:\r\n\u2022\tCurrent experience working in a government office handling cross-departmental and inter-agency matters.\r\n\u2022\tExperience working in a large and complex organization with many employees, multiple business areas and organizational levels, as well as experience collaborating across organizational boundaries.\r\n\u2022\tWork experience from the Swedish Police Authority.\r\n\r\nPersonal Qualities\r\nTo succeed in the role, you need to have good collaboration skills and enjoy working together with managers and colleagues across different parts of the agency. You are proactive and have the ability to independently take on new challenges and drive work forward based on the department's needs.\r\n\r\nYou are analytical and have good problem-solving abilities, which enable you to quickly familiarize yourself with complex issues, see connections, and transform information into clear and usable materials. You are unpretentious and service-oriented in your approach and adapt easily to different needs and tasks. You contribute constructively to collaborations and see it as natural to switch between strategic and more operational matters to support the department's mission.\r\n\r\nWe will place great emphasis on personal qualities.\r\n\r\nEmployment Type: Permanent position.\r\nDuration: Indefinite.\r\nWork Hours: Flexible hours\r\n\r\nJob Title: Case Handler\r\nWork Location: Stockholm\r\nWork Hours: Flexible hours\r\nStart Date: By agreement\r\nFunction: Case Handler\r\n\r\nApply by submitting your CV (we do not want a cover letter) and answering the selection questions. The questions are based on the competency profile for this recruitment, and your answers will form the basis for the selection process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents, such as your CV. Answering the questions is a requirement for your application to be considered complete.\r\nPlease note that requirements and any qualifications must be met at the time of application.","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare till serviceavdelningens kansli","description_original":"Polismyndigheten \u00e4r Sveriges st\u00f6rsta myndighet med ca 40 700 medarbetare \u00f6ver hela landet. Hos oss f\u00e5r du m\u00f6jlighet att bidra till Polisens uppdrag  att \u00f6ka tryggheten och minska brottsligheten i samh\u00e4llet. \r\n\r\nServiceavdelningen ansvarar f\u00f6r att st\u00e4rka polisens m\u00f6te med medborgarna och deras behov av service. Avdelningen har ansvar f\u00f6r kanalerna digital service, telefoni och fysiska m\u00f6ten samt metoder f\u00f6r Polismyndighetens tillg\u00e4nglighet mot medborgarna i n\u00e4ra samarbete med polisregioner och avdelningar. Vidare bist\u00e5r avdelningen den brottsbek\u00e4mpande verksamheten med informations-f\u00f6rs\u00f6rjning fr\u00e5n bland annat misstanke- och belastningsregister, arkiv och diarier. Avdelningen har tj\u00e4nsteleveranser till medborgare inom vapen\u00e4renden, parkeringsbestridanden, registerutdrag och tillsammans med polisregionerna pass, nationella id-kort och utl\u00e4mnande\u00e4renden.\r\n\r\nEn central uppgift fram\u00e5t \u00e4r att hantera omfattande nya uppdrag inom identitets-omr\u00e5det s\u00e5 som statlig e-legitimation, statligt id-kort och uppr\u00e4ttande av ett id-center i syfte att sprida kompetens inom omr\u00e5det och motverka identitets-relaterad brottslighet i samverkan med andra myndigheter.\r\n\r\nM\u00f6jligheten finns nu att bli en nyckelspelare i avdelningens fortsatta utveckling av tj\u00e4nster och f\u00f6rm\u00e5gor med ambition om att Polismyndigheten ska bli Sveriges b\u00e4sta servicemyndighet. \r\n\r\nAvdelningskansliet har i uppdrag att st\u00f6dja avdelningsledningen i strategiska och operativa lednings- och styrningsfr\u00e5gor. H\u00e4r ing\u00e5r ansvar f\u00f6r avdelningens verksamhetsplanering och uppf\u00f6ljning samt samordning av \u00f6vergripande fr\u00e5gor inom bland annat ekonomi, arbetsmilj\u00f6, kompetensf\u00f6rs\u00f6rjning, kommunikation, beredskap och s\u00e4kerhetsfr\u00e5gor. Kansliet ansvarar f\u00f6r avdelningens beredningsprocess och hanterar inkomna \u00e4renden, remisser och delningar.\r\n\r\nKansliet har \u00e4ven en grupp med ansvar f\u00f6r avdelningens \u00f6vergripande verksamhets- och f\u00f6rm\u00e5geutveckling. I det uppdraget ing\u00e5r bl.a. samordning av avdelningens utvecklingsportf\u00f6lj, ansvar f\u00f6r avdelningens \u00f6vergripande omv\u00e4rldsbevakning samt att bist\u00e5 med seniora projektledare som kan st\u00f6tta enheterna med resurs\/metod\r\n\r\nAvdelningen leds av en avdelningschef och best\u00e5r organisatoriskt av tre en-heter och ett avdelningskansli. Kansli \u00e4r under uppbyggnad och kansligruppen har totalt 7 medarbetare. \r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nEftersom kansliet \u00e4r under uppbyggnad och har ett brett uppdrag som omfattar kvalificerad handl\u00e4ggning och st\u00f6d i myndighets\u00f6vergripande fr\u00e5gor f\u00e5r du som handl\u00e4ggare hos oss m\u00f6jlighet att bidra inom olika omr\u00e5den utifr\u00e5n din kompetens och erfarenhet. Du arbetar \u00f6vergripande och utg\u00f6r ett strategiskt st\u00f6d f\u00f6r avdelningsledningen i avdelnings\u00f6vergripande fr\u00e5gor. Arbetsuppgifterna kan d\u00e4rf\u00f6r variera och utvecklas \u00f6ver tid utifr\u00e5n verksamhetens och avdelningsledningens behov.\r\n\r\nDu \u00e4r generalist och van att arbete med strategiska, ibland operativa och generiska uppdrag. Vi s\u00f6ker dig som kan vara ett st\u00f6d f\u00f6r avdelningens uppdrag och utveckling. \r\n\r\nDe huvudsakliga arbetsuppgifterna \u00e4r: \r\n\u2022\tSt\u00f6dja avdelningens strategiska ledning med beredning av olika beslutsunderlag och st\u00f6d med planering och genomf\u00f6rande inom olika sakomr\u00e5den. \r\n\u2022\tAnalysera och ta fram underlag f\u00f6r remisser, rapporter och skrivelser.\r\n\u2022\tSamordning, f\u00f6rdelning, sammanst\u00e4llning och dokumentation av olika underlag.\r\n\u2022\tHantera och utveckla avdelnings administrativa fl\u00f6den. \r\n\r\nRollen inneb\u00e4r m\u00e5nga kontaktytor och n\u00e4ra samarbete med chefer och kollegor inom olika delar av myndigheten. Du beh\u00f6ver d\u00e4rf\u00f6r kunna v\u00e4xla mellan olika typer av uppgifter, snabbt s\u00e4tta dig in i nya fr\u00e5gest\u00e4llningar och oms\u00e4tta komplex information till tydliga och anv\u00e4ndbara underlag. Du \u00e4r van att arbeta brett och att ta dig an strategiska och \u00f6vergripande uppdrag utifr\u00e5n verksamhetens behov.\r\n\r\nKVALIFIKATIONER\r\nDetta \u00e4r en m\u00f6jlighet f\u00f6r dig som har:\r\n\u2022\tAkademisk utbildning inom exempelvis juridik, ekonomi, HR, statsvetenskap, kommunikation eller annat relevant omr\u00e5de eller motsvarande kunskap och erfarenhet f\u00f6rv\u00e4rvad p\u00e5 annat s\u00e4tt som arbetsgivaren bed\u00f6mer som relevant \r\n\u2022\tAktuell arbetslivserfarenhet fr\u00e5n myndighet\/offentlig f\u00f6rvaltning inom handl\u00e4ggning\/sakkunskap som arbetsgivaren bed\u00f6mer som relevant \r\n\u2022\tMycket goda kunskaper i svenska i tal och skrift\r\n\r\nDet \u00e4r meriterande om du \u00e4ven har:\r\n\u2022\tAktuell erfarenhet av arbete inom myndighetskansli med \u00f6vergripande och myndighetsgemensamma fr\u00e5gor.\r\n\u2022\tErfarenhet av arbete i en st\u00f6rre och komplex organisation med m\u00e5nga medarbetare, flera verksamhetsomr\u00e5den och organisatoriska niv\u00e5er samt erfarenhet av att samverka \u00f6ver organisatoriska gr\u00e4nser.\r\n\u2022\tArbetslivserfarenhet fr\u00e5n Polismyndigheten. \r\n\r\nPersonliga egenskaper \r\nF\u00f6r att lyckas i rollen beh\u00f6ver du ha god samarbetsf\u00f6rm\u00e5ga och trivas med att arbeta tillsammans med chefer och kollegor inom olika delar av myndigheten. Du \u00e4r initiativrik och har f\u00f6rm\u00e5ga att sj\u00e4lvst\u00e4ndigt ta dig an nya fr\u00e5gest\u00e4llningar och driva arbetet fram\u00e5t utifr\u00e5n verksamhetens behov.\r\n\r\nDu \u00e4r analytisk och har god probleml\u00f6sningsf\u00f6rm\u00e5ga, vilket g\u00f6r att du snabbt kan s\u00e4tta dig in i komplexa fr\u00e5gor, se samband och oms\u00e4tta information till tydliga och anv\u00e4ndbara underlag. Du \u00e4r prestigel\u00f6s och serviceinriktad i ditt f\u00f6rh\u00e5llningss\u00e4tt och har l\u00e4tt f\u00f6r att anpassa dig till olika behov och uppgifter. Du bidrar konstruktivt i samarbeten och ser det som naturligt att v\u00e4xla mellan strategiska och mer operativa fr\u00e5gor f\u00f6r att st\u00f6dja avdelningens uppdrag.\r\n\r\nVi kommer att l\u00e4gga stor vikt vid personliga egenskaper. \r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\nArbetstid: F\u00f6rtroendearbetstid\r\n\r\nAnst\u00e4llningsben\u00e4mning: Handl\u00e4ggare\r\nArbetsort: Stockholm\r\nArbetstid: F\u00f6rtroendearbetstid\r\nTilltr\u00e4de: Enligt \u00f6verenskommelse \r\nFunktion: Handl\u00e4ggare \r\n\r\nAns\u00f6k genom att bifoga ditt CV (vi vill inte ha n\u00e5got personligt brev) och besvara urvalsfr\u00e5gorna. Fr\u00e5gorna utg\u00e5r fr\u00e5n kravprofilen f\u00f6r den h\u00e4r rekryteringen och dina svar ligger till grund f\u00f6r det urval som sker i processen.  Det \u00e4r d\u00e4rf\u00f6r viktigt att du svarar tydligt och utf\u00f6rligt p\u00e5 fr\u00e5gorna och inte h\u00e4nvisar till andra handlingar t.ex. CV. Att besvara fr\u00e5gorna \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att din ans\u00f6kan ska anses komplett.\r\nV\u00e4nligen notera att krav och eventuella meriter ska vara uppfyllda vid ans\u00f6kningstillf\u00e4llet.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Box 12256","full_address":null,"city":"Stockholm","country":"SE","latitude":59.3309901,"longitude":18.0270445},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"POLISMYNDIGHETEN","postcode":"10226","positions":2,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Pernilla   Melander","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Polismyndigheten, Serviceavdelningen","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"076-116 33 86","owner_email":"pernilla.melander@polisen.se","images":[],"published_at":"2026-08-17T10:55:07+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-18T03:44:26+00:00","updated_at":"2026-08-19T02:45:31+00:00"}}