{"data":{"id":203769,"slug":"handlaggare-till-servicekontoret","type":"job","title":"Administrator to the Service Office","description":"Are you ready for a greater challenge?\nThe Police Authority is Sweden's largest government agency with approximately 40,700 employees throughout the country. With us, you will have the opportunity to contribute to the Police's mission of increasing safety and reducing crime in society.\n\nPolice Area V\u00e4sternorrland is one of the police areas in Police Region North. The geographical area encompasses seven municipalities. Police Area V\u00e4sternorrland is divided into three local police areas: Medelpad, Norra \u00c5ngermanland, and S\u00f6dra \u00c5ngermanland. At the police area level, there is an investigation section and a police area office.\n\nLocal Police Area S\u00f6dra \u00c5ngermanland is part of Police Area V\u00e4sternorrland. Within the local police area, there are intervention and crime prevention operations, investigation groups, as well as support and service.\n\nThis position is a temporary assignment starting by agreement until 2027-09-30 with placement in Kramfors.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nThe Service Office is the Police Authority's face to the public and often the first point of contact for the general public and an important contact point. The operations are both a government function and a service function with accessibility for both external and internal service. Working as an administrator at the service office is meaningful work in strengthening confidence in police operations by demonstrating engagement, quality, and security in case processing as well as efficiency.\n\nAt the service office, you will be offered varied work with several different tasks.\n\nMain responsibilities:\n\u2022 Passport and national ID card handling\n\u2022 Report intake\n\u2022 Lost and found management\n\u2022 External and internal service\n\u2022 Receiving and handling submitted weapons\n\nAdditional tasks may arise as the flow of cases can vary.\n\nWorking hours are primarily scheduled during daytime. Work at other locations within the police area may occur.\n\nQUALIFICATIONS\nThis is an opportunity for you if you have:\n\u2022 Completed upper secondary education or equivalent knowledge acquired in another way\n\u2022 Current work experience in service and administration that has included personal contacts that the employer considers relevant for the position\n\u2022 Good knowledge of Swedish and English in both speech and writing\n\u2022 Good computer skills and ability to quickly learn new IT systems\n\u2022 Class B driver's license\n\nWe consider it advantageous if you also have:\n\u2022 Additional language skills beyond Swedish and English\n\u2022 Current experience working in a reception or similar role that the employer deems relevant for the position\n\u2022 Current experience working with classified information\n\nPersonal Qualities\nAs an administrator at our service office, we require engagement, availability, and efficiency. Since work tempo varies, we believe you are a person who thrives and is driven by this, while maintaining your accuracy and customer service skills. We further believe you have a service-oriented and flexible approach as well as good collaboration skills. Since the work is outward-facing with daily contact with people, we place great importance on your communication skills. You also need to be responsible and have the ability to create structure as well as prioritize and organize your work.\n\nWe will place great emphasis on personal qualities.\n\nEmployment Type: Fixed-term employment.\nDuration: 6 months or longer.\nWorking Hours: Weekly scheduled working time\n\nUnion Representatives:\nSEKO Police, ST within Police Region North, Police Federation Region North, SACO-S Region North. All can be reached via the Police switchboard 114 14.\n\nJob Title: Case Handler\nWork Location: Kramfors\nWorking Hours: Weekly scheduled working time\nStart Date: As soon as possible by agreement\nFunction: Case Handler Service Office\n\nApply by attaching your CV (we do not want a cover letter) and answering the selection questions. The questions are based on the competency profile for this recruitment, and your answers form the basis for the selection process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents, such as your CV. Answering the questions is a prerequisite for your application to be considered complete.\n\nPlease note that requirements and any merits must be fulfilled at the time of application.\nWe use e-recruitment to streamline and ensure quality in the recruitment process. Applications for this position will only be accepted via the Police's recruitment support system Visma Recruit. Selection tests may be included as part of the recruitment process.\n\nIf you have protected personal information, references, or similar information that you consider sensitive, we recommend that you contact the responsible HR consultant before proceeding with your application. If you wish to supplement your application, please contact the responsible HR consultant.\n\nThe Police Authority is Sweden's largest government agency. We offer you a workplace that stimulates diversity, creativity, and personal development.\nRead more about our benefits as an employee of the police at: https:\/\/polisen.se\/erbjudande\n\nWe conduct our operations according to the state's six core values: democracy, legality, objectivity, freedom of opinion formation, respect, and efficiency and service. As an employee within the police, you are expected to act according to these principles and contribute to their maintenance. This is a prerequisite for legal certainty, legal protection, and the police's legitimacy in society. As a representative of the police, you respect everyone's equal value and build confidence in the police. Please read more about the police and our operations at polisen.se\n\nWe warmly welcome your application!\n\nWe decline calls and emails from those wishing to sell advertising and recruitment services.","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare till servicekontoret","description_original":"\u00c4r du redo f\u00f6r en st\u00f6rre uppgift?\r\nPolismyndigheten \u00e4r Sveriges st\u00f6rsta myndighet med ca 40 700 medarbetare \u00f6ver hela landet. Hos oss f\u00e5r du m\u00f6jlighet att bidra till Polisens uppdrag  att \u00f6ka tryggheten och minska brottsligheten i samh\u00e4llet.\r\n\r\nPolisomr\u00e5de V\u00e4sternorrland \u00e4r ett av polisomr\u00e5dena i polisregion Nord. Det geografiska omr\u00e5det omfattar sju kommuner. Polisomr\u00e5de V\u00e4sternorrland \u00e4r indelat i tre lokalpolisomr\u00e5den: Medelpad, Norra \u00c5ngermanland och S\u00f6dra \u00c5ngermanland. P\u00e5 polisomr\u00e5desniv\u00e5 finns en utredningssektion och ett polisomr\u00e5deskansli.\r\n\r\nLokalpolisomr\u00e5de S\u00f6dra \u00c5ngermanland ing\u00e5r i polisomr\u00e5de V\u00e4sternorrland. Inom lokalpolisomr\u00e5det finns det ingripande- och brottsf\u00f6rebyggande verksamhet, utredningsgrupper samt st\u00f6d och service.\r\n\r\nDenna tj\u00e4nst \u00e4r vikariat med start enligt \u00f6verenskommelse till och med 2027-09-30 med placering i Kramfors.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nServicekontoret \u00e4r Polismyndighetens ansikte ut\u00e5t och ofta den f\u00f6rsta kontakten f\u00f6r allm\u00e4nheten och en viktig kontaktyta. Verksamheten \u00e4r b\u00e5de en myndighetsut\u00f6vning och en servicefunktion med tillg\u00e4nglighet f\u00f6r s\u00e5v\u00e4l extern som intern service. Att tj\u00e4nstg\u00f6ra som handl\u00e4ggare p\u00e5 servicekontoret \u00e4r ett betydelsefullt arbete i att st\u00e4rka f\u00f6rtroendet f\u00f6r polisverksamheten genom att ha engagemang, kvalitet och s\u00e4kerhet i handl\u00e4ggningen av \u00e4renden samt effektivitet.\r\n\r\nP\u00e5 servicekontoret erbjuds du ett varierat arbete med flera olika arbetsuppgifter.\r\n\r\nHuvudsakliga arbetsuppgifter:\r\n\u2022 Pass- och nationell ID-korts hantering \r\n\u2022 Anm\u00e4lningsupptagning\r\n\u2022 Hittegodshantering\r\n\u2022 Extern och intern service\r\n\u2022 Ta emot och hantera inl\u00e4mnade vapen\r\n \r\nYtterligare arbetsuppgifter kan tillkomma d\u00e5 infl\u00f6det av \u00e4renden kan variera.\r\n\r\nArbetstiden \u00e4r framf\u00f6rallt f\u00f6rlagd under dagtid. Det kan f\u00f6rekomma arbete p\u00e5 annan ort inom polisomr\u00e5det. \r\n\r\nKVALIFIKATIONER\r\nDetta \u00e4r en m\u00f6jlighet f\u00f6r dig som har: \r\n\u2022 Avslutad gymnasieutbildning eller motsvarande kunskaper f\u00f6rv\u00e4rvade p\u00e5 annat s\u00e4tt \r\n\u2022 Aktuell arbetslivserfarenhet inom service och administration som innefattat personliga kontakter som arbetsgivaren anser relevant f\u00f6r tj\u00e4nsten\r\n\u2022 Goda kunskaper i svenska och engelska s\u00e5v\u00e4l i tal som i skrift\r\n\u2022 God datavana och l\u00e4tt f\u00f6r att l\u00e4ra dig nya IT-system\r\n\u2022 B-k\u00f6rkort\r\n\r\nVi ser det som meriterande om du \u00e4ven har:\r\n\u2022 Ytterligare spr\u00e5kkunskaper ut\u00f6ver svenska och engelska\r\n\u2022 Har aktuell erfarenhet av att arbeta i en reception eller liknande som arbetsgivaren bed\u00f6mer som relevant f\u00f6r tj\u00e4nsten\r\n\u2022 Aktuell erfarenhet av arbete med sekretessbelagda uppgifter\r\n\r\nPersonliga egenskaper                                                                                                               \r\nSom handl\u00e4ggare p\u00e5 v\u00e5rt servicekontor st\u00e4lls det krav p\u00e5 engagemang, tillg\u00e4nglighet och effektivitet. D\u00e5 arbetstempot v\u00e4xlar s\u00e5 tror vi att du \u00e4r en person som trivs och drivs av detta, samtidigt som det inte p\u00e5verkar din noggrannhet eller kundbem\u00f6tande. Vi tror vidare att du har ett serviceinriktat och flexibelt f\u00f6rh\u00e5llningss\u00e4tt samt en god samarbetsf\u00f6rm\u00e5ga. D\u00e5 arbetet \u00e4r ut\u00e5triktat och med daglig kontakt med m\u00e4nniskor f\u00e4ster vi stor vikt vid din kommunikativa f\u00f6rm\u00e5ga. Du beh\u00f6ver \u00e4ven vara ansvarstagande samt ha f\u00f6rm\u00e5ga att skapa struktur samt prioritera och organisera ditt arbete.\r\n\r\nVi kommer l\u00e4gga stor vikt vid personliga egenskaper.\r\n\r\nAnst\u00e4llningsform: Tidsbegr\u00e4nsad anst\u00e4llning.\r\nVaraktighet: 6 m\u00e5nader eller l\u00e4ngre.\r\nArbetstid: Veckoplanerad arbetstid\r\n\r\nFackliga kontaktpersoner:\r\nSEKO polisen, ST inom polisen region Nord, Polisf\u00f6rbundet region Nord, SACO-S region Nord. Samtliga n\u00e5s via polisens v\u00e4xel 114 14.\r\n\r\nAnst\u00e4llningsben\u00e4mning: Handl\u00e4ggare \r\nArbetsort: Kramfors\r\nArbetstid: Veckoplanerad arbetstid\r\nTilltr\u00e4de: Snarast enligt \u00f6verenskommelse\r\nFunktion: Handl\u00e4ggare Servicekontor\r\n\r\nAns\u00f6k genom att bifoga ditt CV (vi vill inte ha n\u00e5got personligt brev) och besvara urvalsfr\u00e5gorna. Fr\u00e5gorna utg\u00e5r fr\u00e5n kravprofilen f\u00f6r den h\u00e4r rekryteringen och dina svar ligger till grund f\u00f6r det urval som sker i processen. Det \u00e4r d\u00e4rf\u00f6r viktigt att du svarar tydligt och utf\u00f6rligt p\u00e5 fr\u00e5gorna och inte h\u00e4nvisar till andra handlingar t.ex. CV. Att besvara fr\u00e5gorna \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att din ans\u00f6kan ska anses komplett.\r\n\r\nV\u00e4nligen notera att krav och eventuella meriter ska vara uppfyllda vid ans\u00f6kningstillf\u00e4llet. \r\nVi anv\u00e4nder e-rekrytering f\u00f6r att effektivisera och kvalitetss\u00e4kra rekryteringsarbetet. Ans\u00f6kningar till denna befattning kommer endast tas emot via Polisens rekryteringsst\u00f6d Visma Recruit. Urvalstest kan f\u00f6rekomma inom ramen f\u00f6r rekryteringen.\r\n\r\nHar du skyddade personuppgifter, referenser eller liknande information som du sj\u00e4lv bed\u00f6mer som skyddsv\u00e4rd rekommenderar vi att du kontaktar ansvarig HR-konsult innan du g\u00e5r vidare med din ans\u00f6kan. Om du vill komplettera din ans\u00f6kan v\u00e4nder du dig till ansvarig HR-konsult.\r\n\r\nPolismyndigheten \u00e4r Sveriges st\u00f6rsta myndighet. Vi erbjuder dig en arbetsplats som stimulerar till m\u00e5ngfald, kreativitet och personlig utveckling. \r\nL\u00e4s g\u00e4rna om v\u00e5ra f\u00f6rm\u00e5ner som anst\u00e4lld hos polisen p\u00e5: https:\/\/polisen.se\/erbjudande\r\n\r\nVi bedriver v\u00e5r verksamhet enligt den statliga v\u00e4rdegrundens sex principer demokrati, legalitet, objektivitet, fri \u00e5siktsbildning, respekt samt effektivitet och service. Som medarbetare inom polisen f\u00f6rv\u00e4ntas du agera enligt dessa och bidra till dess uppr\u00e4tth\u00e5llande. Det \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r r\u00e4ttss\u00e4kerhet, r\u00e4ttstrygghet och f\u00f6r polisens legitimitet i samh\u00e4llet. Som f\u00f6retr\u00e4dare f\u00f6r polisen respekterar du allas lika v\u00e4rde och skapar f\u00f6rtroende f\u00f6r polisen. L\u00e4s g\u00e4rna mer om polisen och v\u00e5r verksamhet p\u00e5 polisen.se\r\n\r\nVarmt v\u00e4lkommen med din ans\u00f6kan!\r\n\r\nVi undanber oss samtal och mejl fr\u00e5n dig som vill s\u00e4lja annons- och rekryteringstj\u00e4nster.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 463","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":62.928432,"longitude":17.786295},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Polismyndigheten","postcode":"90109","positions":1,"profession":"Kontorsreceptionist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Eva   M\u00f6llhagen","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Polismyndigheten, Polisregion Nord","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":1,"ai_vendor_counts":{"other":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-568 04 20","owner_email":"eva.mollhagen@polisen.se","images":[],"published_at":"2026-09-09T11:05:03+00:00","expires_at":"2026-09-23T23:59:59+00:00","created_at":"2026-09-10T04:06:34+00:00","updated_at":"2026-09-15T02:57:14+00:00"}}