{"data":{"id":167257,"slug":"handlaggare-upplysningen-folkbokforingsfragor-2","type":"job","title":"Customer Service Representative - Population Registration Inquiries","description":"Are you passionate about customer interactions and skilled at communicating knowledge and information? With attentiveness and excellent customer service, you help and guide our customers on population registration matters through our customer support service, Skatteupplysningen. Here you create social value together with knowledgeable colleagues. Discover a diverse and meaningful role!\n\nAbout the Job\nAt Skatteupplysningen, you are the Swedish Tax Agency's face to the public. You answer questions about population registration primarily from individuals and guide them on how to best use our digital services. You build trust through attentiveness and excellent customer service. Questions come mainly by phone. You take responsibility for keeping yourself updated on news and changes within your work area. Using various digital information channels, you also seek answers during conversations with customers.\n\nMost questions are straightforward and quick to answer, but some are more complex. The job also includes administrative tasks such as sending certificates and various forms. A small number of cases can also be handled directly during conversations with customers. In this role, you interact with customers throughout the day and meet a wide diversity of people.\n\nYou work in a team close to your colleagues and you give and receive support from each other. You develop your skills in customer service and gain broad knowledge within the population registration area. At Skatteupplysningen, you work scheduled hours and work-life balance is a given for us.\n\nYou will be part of a customer service section within the Population and Property Department, based in Gothenburg. The section consists of approximately 20 people.\n\nAbout You\nTo do a good job and thrive at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and data protection are important in this role. You must also comply with our employee policy.\n\nIn this job, you should:\n- Have excellent customer service skills with both customers and colleagues\n- Be flexible and quickly shift between different tasks\n- Be able to speak and write clearly and simply in both Swedish and English\n- Be skilled at collaboration and support others to reach common goals\n- Be goal-focused and contribute to achieving the purpose of the organization\n- Be able to analyze information flows, identify connections, and make decisions\n\nYou should also have:\n- A university degree of at least 180 ECTS credits (120 credits) in law, social sciences, or other relevant higher education for the position\n- Current and relevant work experience from customer interactions where you have answered incoming questions via phone or in-person meetings\n\nIt is desirable that you have current and relevant work experience from the Swedish Tax Agency. It is also desirable that you have current and relevant work experience from customer interactions within public administration, insurance companies, banks, or similar organizations.\n\nGood to Know\nThe employment is permanent and may begin with a six-month probationary period.\nEmployment with us may involve placement in a security classification. A security clearance with background check according to the Security Protection Act (2018:585) may therefore be conducted before an employment decision. For some of our work tasks in security classification, Swedish citizenship is required.\n\nOn skatteverket.se\/jobb you can read, for example, about our role in society, the benefits of working with us, and how the application process works for our jobs.\n\nWhen you apply, please attach your CV. We do not use cover letters in our recruitment process, so you should not attach one to your application.\n\nWe look forward to your application!\n\nThe Swedish Tax Agency plays a vital role in society. Our work affects all individuals and businesses, and through our mission we contribute to a well-functioning society. Our development is customer-driven and we collaborate with others to create effective solutions. Together, we make society possible.","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare upplysningen folkbokf\u00f6ringsfr\u00e5gor","description_original":"Brinner du f\u00f6r kundkontakt och \u00e4r duktig p\u00e5 att f\u00f6rmedla kunskap och information? Med lyh\u00f6rdhet och ett gott bem\u00f6tande hj\u00e4lper och v\u00e4gleder du v\u00e5ra kunder inom folkbokf\u00f6ringsomr\u00e5det p\u00e5 v\u00e5r kundsupport Skatteupplysningen. H\u00e4r skapar du samh\u00e4llsnytta tillsammans med kunniga kollegor. Uppt\u00e4ck ett m\u00e5ngsidigt uppdrag!\nOm jobbet\nP\u00e5 upplysningen \u00e4r du Skatteverkets ansikte ut\u00e5t. Du svarar p\u00e5 fr\u00e5gor om folkbokf\u00f6ring fr\u00e5n i f\u00f6rsta hand privatpersoner och v\u00e4gleder dem i hur de b\u00e4st anv\u00e4nder v\u00e5ra e-tj\u00e4nster. Du skapar f\u00f6rtroende genom att vara lyh\u00f6rd och ha ett gott bem\u00f6tande. Fr\u00e5gorna kommer fr\u00e4mst via telefon. Du tar sj\u00e4lv ansvar f\u00f6r att uppdatera dig om nyheter och f\u00f6r\u00e4ndringar inom ditt arbetsomr\u00e5de. Med hj\u00e4lp av olika digitala informationskanaler s\u00f6ker du ocks\u00e5 svar under samtalet med kunden.\nDe flesta fr\u00e5gor \u00e4r enkla och g\u00e5r snabbt att besvara, men en del \u00e4r mer komplexa. I arbetet ing\u00e5r ocks\u00e5 administrativa arbetsuppgifter som till exempel att skicka personbevis och olika blanketter. Ett f\u00e5tal \u00e4renden kan vi ocks\u00e5 handl\u00e4gga direkt i samtal med kund. I det h\u00e4r jobbet har du kontakt med kunder hela dagarna och du m\u00f6ter en stor m\u00e5ngfald av m\u00e4nniskor.\nDu arbetar i team n\u00e4ra dina kollegor och ni ger och f\u00e5r st\u00f6d av varandra. Du utvecklas inom bem\u00f6tande och kundservice och f\u00e5r bred kunskap inom folkbokf\u00f6ringsomr\u00e5det. P\u00e5 upplysningen har du schemalagd arbetstid och det \u00e4r en sj\u00e4lvklarhet f\u00f6r oss att du ska ha balans mellan arbete och fritid.\nDu tillh\u00f6r en upplysningssektion p\u00e5 Folk och fastighetsavdelningen, med placering i G\u00f6teborg. P\u00e5 sektionen \u00e4r vi ca 20 personer.\u00a0\nOm dig\nF\u00f6r att g\u00f6ra ett bra jobb och trivas hos oss p\u00e5 Skatteverket beh\u00f6ver du vara lyh\u00f6rd, t\u00e4nka nytt och ta ansvar. I arbetet \u00e4r gott omd\u00f6me och f\u00f6rst\u00e5else f\u00f6r r\u00e4ttss\u00e4kerhet och s\u00e4kerhet viktigt. Du ska ocks\u00e5 leva upp till v\u00e5r medarbetarpolicy.\nI det h\u00e4r jobbet ska du:\nha ett bra bem\u00f6tande gentemot s\u00e5v\u00e4l v\u00e5ra kunder som dina kollegor\nvara flexibel och snabbt kunna skifta mellan olika arbetsuppgifter\nkunna tala och skriva enkelt och tydligt p\u00e5 b\u00e5de svenska och engelska\nvara bra p\u00e5 att samarbeta och st\u00f6tta andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\nvara m\u00e5lfokuserad och bidra till att syftet med verksamheten uppn\u00e5\nkunna analysera informationsfl\u00f6den, se samband och fatta beslut.\n\nDu ska \u00e4ven ha:\nh\u00f6gskoleutbildning om minst 180 h\u00f6gskolepo\u00e4ng (120 po\u00e4ng) inom juridik, samh\u00e4llsvetenskap eller f\u00f6r tj\u00e4nsten annan relevant h\u00f6gskoleutbildning\naktuell och relevant arbetslivserfarenhet av kundm\u00f6ten d\u00e4r du besvarat inkommande fr\u00e5gor via telefon eller personliga m\u00f6ten.\n\nDet \u00e4r \u00f6nskv\u00e4rt att du har aktuell och relevant arbetslivserfarenhet fr\u00e5n Skatteverket. Det \u00e4r \u00e4ven \u00f6nskv\u00e4rt att du har aktuell och relevant arbetslivserfarenhet fr\u00e5n kundm\u00f6ten inom offentlig verksamhet, f\u00f6rs\u00e4kringsbolag, bank eller liknande verksamhet.\nBra att veta\nAnst\u00e4llningen \u00e4r tillsvidare och kan inledas med provanst\u00e4llning i sex m\u00e5nader.\nEn anst\u00e4llning hos oss kan inneb\u00e4ra placering i s\u00e4kerhetsklass. En s\u00e4kerhetspr\u00f6vning med registerkontroll enligt s\u00e4kerhetsskyddslagen (2018:585) kan d\u00e4rf\u00f6r komma att genomf\u00f6ras f\u00f6re beslut om anst\u00e4llning. F\u00f6r en del av v\u00e5ra arbetsuppgifter i s\u00e4kerhetsklass kr\u00e4vs svenskt medborgarskap.\nP\u00e5 skatteverket.se\/jobb kan du exempelvis l\u00e4sa om v\u00e5r\u00a0samh\u00e4llsb\u00e4rande roll, f\u00f6rdelarna med att jobba hos oss och hur det g\u00e5r till n\u00e4r du s\u00f6ker v\u00e5ra jobb.\nN\u00e4r du ans\u00f6ker bifogar du ditt cv. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar och du ska d\u00e4rf\u00f6r inte bifoga det i din ans\u00f6kan.\nV\u00e4lkommen med din ans\u00f6kan!\nSkatteverket har en samh\u00e4llsb\u00e4rande roll. V\u00e5rt arbete ber\u00f6r alla privatpersoner och f\u00f6retag och genom v\u00e5rt uppdrag bidrar vi till ett v\u00e4l fungerande samh\u00e4lle. V\u00e5r utveckling \u00e4r kunddriven och vi samverkar med andra f\u00f6r att skapa effektiva l\u00f6sningar. Tillsammans g\u00f6r vi samh\u00e4llet m\u00f6jligt.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Vestagatan 6","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.711618984657,"longitude":11.995340221607},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"SKATTEVERKET","postcode":"41664","positions":1,"profession":"Folkbokf\u00f6ringshandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.skatteverket.se\/omoss\/jobbahososs\/ledigajobb.4.3a2a542410ab40a421c80005924.html","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Therese Sj\u00f6din, Seko","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Skatteverket","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"therese.sjodin@skatteverket.se","images":[],"published_at":"2026-08-21T13:13:40+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-22T03:25:04+00:00","updated_at":"2026-08-22T04:00:16+00:00"}}