{"data":{"id":94127,"slug":"head-of-customer-success-till-lingio-stockholm","type":"job","title":"Head of Customer Success at Lingio \/\/ Stockholm","description":"We are seeking a Head of Customer Success for our fast-growing AI tech company. At Lingio, we develop accessible and effective language education with innovative methods such as gamification, micro-learning, and AI.\nWe are driven by the conviction that language is one of the most important keys to integration, inclusion, and personal development. Now we are looking for you who want to be part of changing how people learn languages, strengthen their skills, and open doors to new opportunities.\nWelcome to Lingio \u2013 where business, innovation, and real social impact go hand in hand.\nAbout the role Here you have the opportunity to lead one of Lingio's most important functions. The foundation exists, but we are far from finished; the goal is to build a world-class Customer Success function that drives customer value, retention, and long-term growth. You will have management responsibility for a team of three people, with plans to grow during the year.\nThe role is about smart segmentation, efficient working methods, clear KPIs, and a customer journey that delivers results. Our customers range from municipalities and regions to private companies of various sizes, which means that decision-making processes, contract structures, and success factors differ.\nAlthough your main focus is on developing the team and function, you are comfortable being close to customers and are happy to pitch in where your experience and expertise make the biggest difference for both the team and customers. You work closely with Sales, Product, and Marketing to develop the customer journey, increase usage, and turn customer insights into real value. The Customer Success team's focus is on delivery, while expansion and contract renewals are driven in close collaboration with our Strategic Account Manager who has commercial responsibility.\nWe are looking for you who... ...have built up solid experience in Customer Success and today feel confident leading both people and operations. You are naturally curious and driven to understand customers' operations, goals, and challenges in depth. By combining business understanding with a strong customer focus, you identify opportunities that create value for both the customer and Lingio over time.\nWith a data-driven approach, you make decisions based on insights rather than gut feeling. The combination of strategic development work and operational engagement suits you well, and you see the value in being close to the operation while driving it forward. Developing people and creating conditions for your team's success is a natural part of your leadership. You are clear, coaching, and unpretentious, and have the ability to help others grow through trust, expectations, and support.\n\n7+ years of experience in Customer Success or similar in B2B at growth companies\n\n\nAt least 2\u20133 years of experience in a leadership role with personnel and salary responsibility\n\n\nExperience working with companies and municipalities, regions, or other public sector organizations\n\n\nExperience working data-driven and monitoring KPIs such as GRR, NRR, and customer engagement\n\n\nInterest in AI and how new technology can be used to develop working methods, customer experience, and team efficiency\n\n\nFluent Swedish and English in speech and writing\n\n\n About Lingio Lingio is a fast-growing edtech company with approximately 30 employees and a clear mission: to make language learning and skills development simple, effective, and inclusive. With our AI-based learning platform, we help companies, municipalities, and government agencies train their employees \u2013 regardless of language background.\nThe company was founded in 2015 by three former colleagues from Spotify, MTG, and EA Games with the goal of contributing to integration through language. Today our scaleup is growing at approximately 40% annually with steadily increasing profitability since January 2025. Now we are ready to invest even more in growth by strengthening the team with more salespeople! Among our 160 customers are Scandic, ISS, Nobina, Stockholm City, and Gothenburg. We work from our bright offices on S\u00f6dermalm in a hybrid environment, driven by social impact, innovation, and business in balance. Now we are looking for you who want to be part of creating business with real impact.\nSTART: By arrangement LOCATION: Stockholm, S\u00f6dermalm SCOPE: Full-time SALARY: Fixed salary CONTACT: Senior Recruiter, Mikaela Ehk mikaela.ehk@oddwork.se (for questions about the position, not applications) APPLICATION DEADLINE: Selection is ongoing\nAs a leading agency within employer branding and recruitment, we are here to revolutionize our industry, match talent with company cultures, and strengthen organizations' employer brands. Curious to know more? Welcome into Oddwork's world by clicking here or find more career opportunities here.","language":"sv","is_translated":true,"title_original":"Head of Customer Success till Lingio \/\/ Stockholm","description_original":"Vi s\u00f6ker en Head of Customer Success till v\u00e5rt snabbv\u00e4xande AI-techbolag. P\u00e5 Lingio utvecklar vi tillg\u00e4ngliga och effektiva spr\u00e5kutbildningar med nyt\u00e4nkande metoder som gamification, micro-learning och AI.\nVi drivs av \u00f6vertygelsen att spr\u00e5k \u00e4r en av de viktigaste nycklarna till integration, inkludering och personlig utveckling. Nu s\u00f6ker vi dig som vill vara med och f\u00f6r\u00e4ndra hur m\u00e4nniskor l\u00e4r sig spr\u00e5k, st\u00e4rker sin kompetens och \u00f6ppnar d\u00f6rrar till nya m\u00f6jligheter.\nV\u00e4lkommen till Lingio \u2013 d\u00e4r aff\u00e4rer, innovation och verklig samh\u00e4llsnytta g\u00e5r hand i hand.\nOm rollen H\u00e4r f\u00e5r du m\u00f6jligheten att leda en av Lingios viktigaste funktioner. Grunden finns, men vi \u00e4r l\u00e5ngt ifr\u00e5n f\u00e4rdiga, m\u00e5let \u00e4r att bygga en Customer Success-funktion i v\u00e4rldsklass som driver kundv\u00e4rde, retention och l\u00e5ngsiktig tillv\u00e4xt. Du har personalansvar f\u00f6r ett team p\u00e5 tre personer, med planer p\u00e5 att v\u00e4xa under \u00e5ret.\nRollen handlar om smart segmentering, effektiva arbetss\u00e4tt, tydliga KPI:er och en kundresa som levererar resultat. V\u00e5ra kunder finns inom s\u00e5v\u00e4l kommuner och regioner som privata bolag i olika storlekar, vilket inneb\u00e4r att beslutsv\u00e4gar, avtalsstrukturer och framg\u00e5ngsfaktorer ser olika ut.\n\u00c4ven om ditt huvudsakliga fokus ligger p\u00e5 att utveckla teamet och funktionen, trivs du med att vara n\u00e4ra kunderna och hugger g\u00e4rna i d\u00e4r din erfarenhet och kompetens g\u00f6r st\u00f6rst skillnad f\u00f6r b\u00e5de teamet och kunderna. Du arbetar n\u00e4ra Sales, Product och Marketing f\u00f6r att utveckla kundresan, \u00f6ka anv\u00e4ndandet och oms\u00e4tta kundinsikter till verkligt v\u00e4rde. Customer Success teamets fokus ligger i leveransen, medan expansion och avtalsf\u00f6rnyelser drivs i n\u00e4ra samarbete med v\u00e5r Strategic Account Manager som har kommersiellt ansvar.\nVi s\u00f6ker dig som... ...har byggt upp en gedigen erfarenhet inom Customer Success och idag k\u00e4nner dig trygg i att leda b\u00e5de m\u00e4nniskor och verksamhet. Du \u00e4r nyfiken av naturen och drivs av att f\u00f6rst\u00e5 kundernas verksamhet, m\u00e5l och utmaningar p\u00e5 djupet. Genom att kombinera aff\u00e4rsf\u00f6rst\u00e5else med ett starkt kundfokus identifierar du m\u00f6jligheter som skapar v\u00e4rde f\u00f6r b\u00e5de kunden och Lingio \u00f6ver tid.\nMed ett datadrivet arbetss\u00e4tt fattar du beslut utifr\u00e5n insikter snarare \u00e4n magk\u00e4nsla. Kombinationen av strategiskt utvecklingsarbete och operativt engagemang passar dig v\u00e4l, och du ser v\u00e4rdet i att vara n\u00e4ra verksamheten samtidigt som du driver den fram\u00e5t. Att utveckla m\u00e4nniskor och skapa f\u00f6ruts\u00e4ttningar f\u00f6r teamets framg\u00e5ng \u00e4r en naturlig del av ditt ledarskap. Du \u00e4r tydlig, coachande och prestigel\u00f6s, och har f\u00f6rm\u00e5gan att f\u00e5 andra att v\u00e4xa genom f\u00f6rtroende, f\u00f6rv\u00e4ntningar och st\u00f6d. \n\n7+ \u00e5rs erfarenhet inom Customer Success eller liknande inom B2B i tillv\u00e4xtbolag\n\n\nMinst 2\u20133 \u00e5rs erfarenhet i en ledande roll med personal- och l\u00f6nes\u00e4ttningsansvar\n\n\nErfarenhet av att arbeta mot f\u00f6retag och kommuner, regioner eller andra offentliga verksamheter\n\n\nVana att arbeta datadrivet och f\u00f6lja upp KPI:er som exempelvis GRR, NRR och kundengagemang\n\n\nIntresse f\u00f6r AI och hur ny teknik kan anv\u00e4ndas f\u00f6r att utveckla arbetss\u00e4tt, kundupplevelse och teamets effektivitet\n\n\nFlytande svenska och engelska i tal och skrift\n\n\n Om Lingio Lingio \u00e4r ett snabbv\u00e4xande edtech-bolag med ca 30 medarbetare och en tydlig mission: att g\u00f6ra spr\u00e5kinl\u00e4rning och kompetensutveckling enkel, effektiv och inkluderande. Med v\u00e5r AI-baserade l\u00e4roplattform hj\u00e4lper vi f\u00f6retag, kommuner och myndigheter att utbilda sina medarbetare \u2013 oavsett spr\u00e5kbakgrund.\nBolaget grundades 2015 av tre tidigare kollegor fr\u00e5n Spotify, MTG och EA Games med m\u00e5let att bidra till integration genom spr\u00e5k. Idag v\u00e4xer v\u00e5rt scaleup med ca 40 % \u00e5rligen med stadigt stigande l\u00f6nsamhet sen januari 2025. Nu \u00e4r vi redo att satsa \u00e4nnu mer tillv\u00e4xt genom att st\u00e4rka upp teamet med fler s\u00e4ljare! Bland v\u00e5ra 160 kunder finns bland andra Scandic, ISS, Nobina, Stockholms stad och G\u00f6teborg. Vi arbetar fr\u00e5n v\u00e5ra ljusa lokaler p\u00e5 S\u00f6dermalm i en hybrid milj\u00f6, drivna av samh\u00e4llsnytta, innovation och aff\u00e4r i balans. Nu s\u00f6ker vi dig som vill vara med och skapa aff\u00e4rer med verklig effekt.\nSTART: Enligt \u00f6verenskommelse PLATS: Stockholm, S\u00f6dermalm OMFATTNING: Heltid L\u00d6N: Fast l\u00f6n KONTAKT: Senior Recruiter, Mikaela Ehk mikaela.ehk@oddwork.se (f\u00f6r fr\u00e5gor om tj\u00e4nsten, ej ans\u00f6kningar) SISTA ANS\u00d6KNINGSDATUM: Urval sker l\u00f6pande\nSom ledande byr\u00e5 inom employer branding och rekrytering \u00e4r vi h\u00e4r f\u00f6r att revolutionera v\u00e5r bransch, matcha talanger med f\u00f6retagskulturer och st\u00e4rka organisationers arbetsgivarvarum\u00e4rken. Nyfiken p\u00e5 att veta mer? V\u00e4lkommen in i\u202fOddworks\u202fv\u00e4rld genom att klicka h\u00e4r eller hitta fler karri\u00e4rm\u00f6jligheter h\u00e4r.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"M\u00e4ster Samuelsgatan 36","full_address":null,"city":"Stockholm","country":"SE","latitude":59.333985469708,"longitude":18.066288494623},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Oddwork Sweden AB","postcode":"11157","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.oddwork.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Oddwork","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":11,"ai_views_count":15,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"openai":6,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"mikaela.ehk@oddwork.se","images":[],"published_at":"2026-06-26T14:58:04+00:00","expires_at":"2026-12-23T23:59:59+00:00","created_at":"2026-06-27T06:15:14+00:00","updated_at":"2026-09-22T02:51:03+00:00"}}