{"data":{"id":182680,"slug":"head-of-digital-sales-experience","type":"job","title":"Head of Digital Sales & Experience","description":"Society as a whole is transitioning toward a fossil-free future. We want to lead the way in developing our industry so that more people can get around, care for their vehicles, and run their operations with the lowest possible carbon footprint. Do you want to be part of driving real sustainable development? Welcome to join us on this journey!\n\nDo you want to lead the commercial and customer-centered transformation of OKQ8's digital business? We are now seeking a Head of Digital Sales & Experience who wants to take full responsibility for digital sales, customer experience, and the development of our digital customer journeys. This is a key role where you will have the opportunity to impact both the business and customer experience by creating growth, driving change, and building the customer interactions of the future.\n\nAbout the role\n\nAs Head of Digital Sales & Experience, you are responsible for maximizing sales, conversion, and growth through our digital channels while ensuring a cohesive and attractive customer experience across the entire customer journey. The role combines strategic leadership with operational execution and involves close collaboration with business units, marketing, technology, and customer-facing functions.\n\nYou will lead the Digital Sales & Experience department and be responsible for developing the company's capabilities in digital sales, customer experience, customer journeys, web, UX, and performance marketing. Together with your team, you will ensure that digital channels and customer journeys contribute maximally to sales, conversion, and long-term growth. You will, among other things:\n\nDrive and develop OKQ8's digital sales and customer acquisition.\nTake responsibility for traffic acquisition, lead generation, conversion optimization, and business growth.\nOwn and further develop the company's Customer Experience Management and customer journey work.\nEnsure that websites and digital platforms create business value and a strong customer experience.\nLead and develop the Digital Sales & Experience team.\nBuild data-driven approaches to optimize customer journeys, conversion, and sales.\nDrive cross-functional initiatives together with business, marketing, CRM, technology, and customer service.\nEnsure that the customer perspective is integrated into business development, priorities, and decisions.\n\nWe are looking for\n\nWe are seeking a business-driven and change-oriented leader who wants to shape the future of customer experience and digital business at OKQ8.\n\nYou have the ability to see the big picture, translate strategy into action, and create results through people, data, and customer insights. You are motivated by developing both the business and customer experience, and you thrive in a role where you drive change in close collaboration with many different parts of the organization.\n\nAs a person, you are curious, analytical, and action-oriented. You build trust, create alignment, and have a talent for getting people to work toward common goals. At the same time, you have a strong commercial focus and are driven by creating measurable business results.\n\nTo succeed in the role, we believe you have:\n\nAcademic education or equivalent experience.\nSeveral years of experience leading digital sales, digital business development, or customer experience work.\nExperience driving commercial development and growth through digital channels.\nGood understanding of performance marketing, conversion optimization, and digital analytics.\nExperience developing customer journeys and customer experiences.\nExperience in leadership and change management.\nAccustomed to working data-driven and using insights as the basis for decisions.\nExperience leading complex and cross-functional initiatives.\n\nIt is a merit if you have experience with:\n\nE-commerce or digital sales in larger organizations.\nCRM, loyalty, or membership programs.\nUX, service design, or digital product development.\nCommercial development within retail, mobility, or other customer-intensive operations.\nMeasuring and tracking customer experience, such as NPS or CSAT.\n\nWe offer\n\nAt OKQ8, you will work in a flexible environment with important and varied tasks. We encourage collaboration, innovation, and development \u2013 and we believe that together we make each other better. Here you will be part of a familial culture where we support each other, have fun together, and where you are given the opportunity to grow and make a difference. We want to be a company that reflects society, with an inclusive culture that reduces exclusion and promotes diversity.\n\nOther information\n\nIf you have questions about the position, you are welcome to contact Victor Emilson via Victor.Emilson@okq8.se. If you have questions about the recruitment process, please contact Talent Acquisition Partner Nabila Ur-Rehman via Nabila.Ur-Rehman@okq8.se.\n\nWork location: Stockholm, Sveav\u00e4gen.\nStart date: By agreement.\nEmployment type: Permanent employment\n\nFor this position, you need to be a citizen of Sweden, another Nordic country, or an EU\/EES country, have permanent residence in Sweden, or be an asylum seeker with the right to work. You must be able to prove your citizenship or your right to work in Sweden during the recruitment process.\n\nThe recruitment process includes both psychometric tests and competency-based interviews, with the aim of promoting a fair evaluation for all candidates.\n\nWe look forward to your application!\n\nPossibly the most important job of your life. Seriously.\n\nWe know it's a bold thing to say, but we truly mean every word. Whether this is your first job, your last job, or if you have the courage to take on a new challenge, we believe you can have possibly the most important job of your life here with us. Seriously.","language":"sv","is_translated":true,"title_original":"Head of Digital Sales & Experience","description_original":"Hela samh\u00e4llet st\u00e4ller om mot en fossilfri framtid. Vi vill visa v\u00e4gen i utvecklingen av v\u00e5r bransch, s\u00e5 att fler kan ta sig fram, ta hand om sitt fordon och driva verksamheter med ett s\u00e5 l\u00e5gt klimatavtryck som m\u00f6jligt. Vill du vara med och bidra till h\u00e5llbar utveckling, p\u00e5 riktigt? V\u00e4lkommen att f\u00f6lja med p\u00e5 v\u00e5r resa!\n\nVill du leda den kommersiella och kundcentrerade transformationen av OKQ8:s digitala aff\u00e4r?Vi s\u00f6ker nu en Head of Digital Sales & Experience som vill ta ett helhetsansvar f\u00f6r digital f\u00f6rs\u00e4ljning, kundupplevelse och utvecklingen av v\u00e5ra digitala kundresor. Detta \u00e4r en nyckelroll d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka b\u00e5de aff\u00e4ren och kundupplevelsen genom att skapa tillv\u00e4xt, driva f\u00f6r\u00e4ndring och bygga framtidens kundm\u00f6ten.Om rollenSom Head of Digital Sales & Experience ansvarar du f\u00f6r att maximera f\u00f6rs\u00e4ljning, konvertering och tillv\u00e4xt genom v\u00e5ra digitala kanaler samtidigt som du s\u00e4kerst\u00e4ller en sammanh\u00e5llen och attraktiv kundupplevelse \u00f6ver hela kundresan. Rollen kombinerar strategiskt ledarskap med operativt genomf\u00f6rande och inneb\u00e4r ett n\u00e4ra samarbete med aff\u00e4rsomr\u00e5den, marknad, teknik och kundn\u00e4ra funktioner.\n\nDu kommer att leda avdelningen Digital Sales & Experience och ansvara f\u00f6r utvecklingen av bolagets f\u00f6rm\u00e5gor inom digital f\u00f6rs\u00e4ljning, kundupplevelse, kundresor, webb, UX och performance marketing. Tillsammans med ditt team s\u00e4kerst\u00e4ller du att digitala kanaler och kundresor bidrar maximalt till f\u00f6rs\u00e4ljning, konvertering och l\u00e5ngsiktig tillv\u00e4xt. Du kommer bland annat att:\n\nDriva och utveckla OKQ8:s digitala f\u00f6rs\u00e4ljning och kundanskaffning.\nAnsvara f\u00f6r trafikanskaffning, leadgenerering, konverteringsoptimering och aff\u00e4rstillv\u00e4xt.\n\u00c4ga och vidareutveckla bolagets Customer Experience Management och kundresearbete.\nS\u00e4kerst\u00e4lla att webbplatser och digitala plattformar skapar aff\u00e4rsv\u00e4rde och en stark kundupplevelse.\nLeda och utveckla teamet inom Digital Sales & Experience.\nBygga datadrivna arbetss\u00e4tt f\u00f6r att optimera kundresor, konvertering och f\u00f6rs\u00e4ljning.\nDriva tv\u00e4rfunktionella initiativ tillsammans med aff\u00e4r, marknad, CRM, teknik och kundservice.\nS\u00e4kerst\u00e4lla att kundperspektivet integreras i aff\u00e4rsutveckling, prioriteringar och beslut.\n\n\nVi s\u00f6ker\n\nVi s\u00f6ker en aff\u00e4rsdriven och f\u00f6r\u00e4ndringsorienterad ledare som vill vara med och forma framtidens kundupplevelse och digitala aff\u00e4r p\u00e5 OKQ8.\n\nDu har f\u00f6rm\u00e5gan att se helheten, oms\u00e4tta strategi till handling och skapa resultat genom m\u00e4nniskor, data och kundinsikter. Du motiveras av att utveckla b\u00e5de aff\u00e4ren och kundupplevelsen, och trivs i en roll d\u00e4r du f\u00e5r driva f\u00f6r\u00e4ndring i n\u00e4ra samarbete med m\u00e5nga olika delar av verksamheten.\n\nSom person \u00e4r du nyfiken, analytisk och handlingskraftig. Du bygger f\u00f6rtroende, skapar samsyn och har l\u00e4tt f\u00f6r att f\u00e5 m\u00e4nniskor att arbeta mot gemensamma m\u00e5l. Samtidigt har du ett starkt kommersiellt fokus och drivs av att skapa m\u00e4tbara aff\u00e4rsresultat.F\u00f6r att lyckas i rollen tror vi att du har:\n\nAkademisk utbildning eller motsvarande erfarenhet.\nFler\u00e5rig erfarenhet av att leda digital f\u00f6rs\u00e4ljning, digital aff\u00e4rsutveckling eller kundupplevelsearbete.\nErfarenhet av att driva kommersiell utveckling och tillv\u00e4xt genom digitala kanaler.\nGod f\u00f6rst\u00e5else f\u00f6r performance marketing, konverteringsoptimering och digital analys.\nErfarenhet av att utveckla kundresor och kundupplevelser.\nErfarenhet av ledarskap och f\u00f6r\u00e4ndringsledning.\nVan att arbeta datadrivet och anv\u00e4nda insikter som grund f\u00f6r beslut.\nErfarenhet av att leda komplexa och tv\u00e4rfunktionella initiativ.\n\n\nDet \u00e4r meriterande om du har erfarenhet av:\n\nE-handel eller digital f\u00f6rs\u00e4ljning i st\u00f6rre organisationer.\nCRM-, lojalitets- eller medlemsprogram.\nUX, tj\u00e4nstedesign eller digital produktutveckling.\nKommersiell utveckling inom retail, mobility eller andra kundintensiva verksamheter.\nM\u00e4tning och uppf\u00f6ljning av kundupplevelse, exempelvis NPS eller CSAT.\n\n\nVi erbjuder\n\nHos oss p\u00e5 OKQ8 f\u00e5r du arbeta i en flexibel milj\u00f6 med viktiga och varierande arbetsuppgifter. Vi uppmuntrar samarbete, innovation och utveckling \u2013 och vi tror p\u00e5 att vi tillsammans g\u00f6r varandra b\u00e4ttre. H\u00e4r blir du en del av en familj\u00e4r kultur d\u00e4r vi st\u00f6ttar varandra, har roligt tillsammans och d\u00e4r du ges m\u00f6jlighet att v\u00e4xa och g\u00f6ra skillnad. Vi vill vara ett f\u00f6retag som speglar samh\u00e4llet, med en inkluderande kultur som minskar utanf\u00f6rskap och fr\u00e4mjar m\u00e5ngfald.\n\n\u00d6vrig information\n\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta Victor Emilson via Victor.Emilson@okq8.se. Har du fr\u00e5gor om rekryteringsprocessen v\u00e4nligen kontakta Talent Acquisition Partner Nabila Ur-Rehman via Nabila.Ur-Rehman@okq8.se.\n\nPlaceringsort: Stockholm, Sveav\u00e4gen.Tilltr\u00e4de: Enligt \u00f6verenskommelse.Anst\u00e4llningsform: Tillsvidareanst\u00e4llning\n\nF\u00f6r den h\u00e4r tj\u00e4nsten beh\u00f6ver du vara medborgare i Sverige, ett annat nordiskt land eller ett EU\/EES-land, ha permanent uppeh\u00e5llstillst\u00e5nd i Sverige eller vara asyls\u00f6kande med r\u00e4tt att arbeta. Du ska kunna styrka ditt medborgarskap eller din r\u00e4tt att arbeta i Sverige under rekryteringsprocessen.\n\nI rekryteringsprocessen ing\u00e5r b\u00e5de psykometriska tester och kompetensbaserade intervjuer, med syfte att fr\u00e4mja en r\u00e4ttvis utv\u00e4rdering f\u00f6r alla kandidater. \n\nV\u00e4lkommen med din ans\u00f6kan! \n\nDitt livs kanske viktigaste jobb. P\u00e5 riktigt.\n\nVi vet att det \u00e4r en v\u00e5gad sak att s\u00e4ga, men vi menar verkligen varje ord. Oavsett om det handlar om ditt f\u00f6rsta jobb, ditt sista jobb, eller om du har modet att anta en ny utmaning, tror vi att du kan f\u00e5 ditt livs kanske viktigaste jobb h\u00e4r hos oss. P\u00e5 riktigt.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.3418667,"longitude":18.0452505},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"OK-Q8 AB","postcode":"10435","positions":1,"profession":"Marknadschef","salary_type":"Fast och r\u00f6rlig l\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"OKQ8","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"victor.emilson@okq8.se","images":[],"published_at":"2026-09-01T16:33:49+00:00","expires_at":"2026-09-22T23:59:59+00:00","created_at":"2026-09-02T03:17:47+00:00","updated_at":"2026-09-03T03:14:56+00:00"}}