{"data":{"id":165763,"slug":"head-of-floor-operations-malta","type":"job","title":"Head of Floor Operations - Malta","description":"The Head of Floor Operations holds end-to-end accountability for the daily operational performance, staffing, and compliance of live gaming floor and card room operations. The role ensures consistent execution of approved SOPs, fair people management, regulatory compliance, and high-quality incident handling across all live gaming areas, while adhering to the strategic and governance frameworks defined by the Casino Strategy team.\n\nKey Responsibilities\n\nOperational Ownership (Gaming Floor & Card Room):\nOversee day-to-day execution of live gaming floor and card room operations.\nEnsure all operations are conducted in strict accordance with approved SOPs.\nAct as senior escalation point for major operational and\/or card room and gaming floor incidents.\n\nLeadership & Management Oversight:\nManage and develop operational managers and leads.\nSet clear expectations for operational discipline, fairness, and compliance.\nEnsure management standards are applied consistently across all teams.\n\nIncident & Risk Management:\nOversee investigation and resolution of serious incidents.\nEnsure incidents are properly documented and managed within approved procedures and escalated to HR, Compliance, or Surveillance when required.\nIdentify operational or behavioral trends requiring procedural review.\n\nPeople Management & Governance:\nEnsure consistent application of:\nPerformance management frameworks.\nDisciplinary procedures.\nAttendance and sick leave policies.\nReview high-risk disciplinary cases prior to escalation.\nPromote a culture of accountability and professionalism.\n\nScheduling & Workforce Planning:\nOversee scheduling governance through Scheduling Team Lead.\nEnsure schedules are fair, compliant, and operationally sound.\nApprove workforce coverage strategies and contingency plans.\n\nCompliance & Regulatory Adherence:\nEnsure live gaming operations comply with gaming regulations, licensing requirements, company policies, and approved SOPs.\nSupport audits and inspections affecting floor and card room operations.\n\nSOP Governance & Change Management:\nEnsure strict adherence to SOPs.\nIdentify operational gaps, inefficiencies, or risks within existing SOPs.\nFormally escalate proposed SOP amendments through designated committees.\nProvide operational impact assessments and recommendations to SOP review committees and Casino Strategy team.\nNo assumption of ownership or unilateral amendment authority over SOPs.\n\nKey Competencies:\nStrong multi-layer leadership and people management skills.\nDeep operational expertise in live casino and card room environments.\nHigh integrity, consistency, and governance awareness.\nStrong risk and incident management capability.\nAbility to operate within structured approval and committee frameworks.\n\nExperience & Qualifications:\nSenior leadership experience in live casino operations.\nProven experience managing managers and department leads.\nStrong exposure to regulatory compliance and audits.\nExperience working within formal SOP governance structures.\n\nSuccess Measures:\nStable and compliant daily operations.\nZero unauthorized SOP deviations or amendments.\nEffective escalation of SOP improvement proposals.\nConsistent people management and disciplinary outcomes.\nStrong collaboration between Operations and Casino Strategy teams.\n\nWhat's in It for You?\nExperience a dynamic and team-oriented work environment.\nOpportunities for personal growth and learning.\nAn open, inclusive, and supportive team where you will be valued and your suggestions will be welcome.\n24 days paid holiday per year, in addition to local public holidays.\nBirthday Leave, a paid day off in the month of your birthday.\nCompetitive Salary.\nHybrid Working (3 days office\/2 days home).\nRisk Benefits such as Private Medical Insurance and Life Assurance (2x annual salary).\nAnnual Wellness Allowance.\nTeam Building Opportunities.\nMonthly Lunch Allowance.\nParking (limited).\nLocal discounts and more.\nOur team is committed to keeping remuneration and benefits under constant review to ensure what we offer stays relevant.","language":"sv","is_translated":true,"title_original":"Head of Floor Operations - Malta","description_original":"The Head of Floor Operations holds end-to-end accountability for the daily operational performance, staffing, and compliance of live gaming floor and card room operations.The role ensures consistent execution of approved SOPs, fair people management, regulatory compliance, and high-quality incident handling across all live gaming areas, while adhering to the strategic and governance frameworks defined by the Casino Strategy team.\nKey Responsibilities\nOperational Ownership (Gaming Floor & Card Room):\nOversee day-to-day execution of live gaming floor and card room operations.\nEnsure all operations are conducted in strict accordance with approved SOPs.\nAct as senior escalation point, for major operational and\/or card room and gaming floor incidents.\n\n\n\nLeadership & Management Oversight:\nManage and develop operational managers and leads.\nSet clear expectations for operational discipline, fairness, and compliance.\nEnsure management standards are applied consistently across all teams.\n\n\n\nIncident & Risk Management:\nOversee investigation and resolution of serious incidents.\nEnsure incidents are properly documented and managed within approved procedures and escalated to HR, Compliance, or Surveillance when required.\nIdentify operational or behavioural trends requiring procedural review.\n\n\n\nPeople Management & Governance:\nEnsure consistent application of:\nPerformance management frameworks.\nDisciplinary procedures.\nAttendance and sick leave policies.\nReview high-risk disciplinary cases prior to escalation.\nPromote a culture of accountability and professionalism.\n\n\n\nScheduling & Workforce Planning\nOversee scheduling governance through Scheduling Team Lead.\nEnsure schedules are fair, compliant, and operationally sound.\nApprove workforce coverage strategies and contingency plans.\n\n\n\nCompliance & Regulatory Adherence:\nEnsure live gaming operations comply with gaming regulations, licensing\nrequirements, company policies and approved SOPs.\nSupport audits and inspections affecting floor and card room operations.\n\n\n\nSOP Governance & Change Management:\nEnsure strict adherence to SOPs.\nIdentify operational gaps, inefficiencies, or risks within existing SOPs.\nFormally escalate proposed SOP amendments through the designated committees.\nProvide operational impact assessments and recommendations to SOP review committees and Casino Strategy team.\nNo assumes ownership or unilateral amendment authority over SOPs.\n\n\n\nKey Competencies:\nStrong multi-layer leadership and people management skills.\nDeep operational expertise in live casino and card room environments.\nHigh integrity, consistency, and governance awareness\nStrong risk and incident management capability.\nAbility to operate within structured approval and committee frameworks.\n\n\n\nExperience & Qualifications:\nSenior leadership experience in live casino operations.\nProven experience managing managers and department leads.\nStrong exposure to regulatory compliance and audits.\nExperience working within formal SOP governance structures.\n\n\n\nSuccess Measures:\nStable and compliant daily operations.\nZero unauthorised SOP deviations or amendments.\nEffective escalation of SOP improvement proposals.\nConsistent people management and disciplinary outcomes.\nStrong collaboration between Operations and Casino Strategy teams.\n\n\n\nWhats in for you?\nExperience a dynamic and team-orientated work environment\nOpportunities for personal growth and learning\nAn open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.\n24 days paid holiday per year, in addition to local public holidays.\nBirthday Leave, a paid day off in the month of your birthday.\nCompetitive Salary.\nHybrid Working (3 days office\/2 days home).\nRisk Benefits such as Private Medical Insurance and Life Assurance (2x annual salary).\nAnnual Wellness Allowance.\nTeam Building Opportunities.\nMonthly Lunch Allowance.\nParking (limited).\nLocal discounts and more\u2026\nOur team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":null,"country":"SE","latitude":null,"longitude":null},"metadata":{"duration":"Tills vidare","employer":"Jobs Europe AB","positions":1,"profession":"Avdelningschef, sm\u00e4ltverk","salary_type":"Fast och r\u00f6rlig l\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Industriell tillverkning","employer_workplace":"Eeze - Birkirkara","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"applications@jobseurope.com","images":[],"published_at":"2026-08-20T17:43:20+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-21T03:26:17+00:00","updated_at":"2026-08-21T04:01:08+00:00"}}