{"data":{"id":196905,"slug":"hej-it-tekniker","type":"job","title":"Hey IT Technician!","description":"We're now looking for the next everyday hero for our 2nd line service desk where you'll handle and resolve more complex IT issues and provide support to the 1st line in more specialized troubleshooting. This is a role for you who enjoys working closely with users in daily operations, and within one of the region's most important areas.\nAt our IT department, we're not satisfied with just getting the technology to work. We make sure people can do their jobs, that critical operations run smoothly, and that public services are there when needed, every single day. What we do impacts not only our colleagues around us, but also the residents of Eskilstuna and Str\u00e4ngn\u00e4s. It's a responsibility we're proud of, and now we need you!\nYour responsibilities\nYou'll become part of a skilled and cohesive team with opportunities to develop technically and contribute to the evolution of work methods and services. The role offers a varied workday with both technical challenges and close dialogue with the operations, colleagues, and suppliers. You'll have the opportunity to make an impact, take initiative, and grow in an environment that values quality, service, and continuous improvement.\nYou'll contribute to stable IT delivery through management of IT equipment, troubleshooting, configuration and installation, account and license management, and some monitoring.\nYou'll help ensure efficient case management by structuring, documenting, and further developing processes, knowledge articles, and work methods. Our focus is high user satisfaction, fast and quality-assured problem solving, and continuously improved support to the operations.\n\n\"For us, the Service Desk is more than a support function\u2014it's the organization's main entry point to IT. We take responsibility for ensuring users get the right help, the right information, and a clear path forward, no matter what it concerns,\" says Carina Anderson, Group Manager.\n\nEducation and previous experience\nWe're looking for someone others ask when something goes wrong and who actually solves the problem. With drive, structure, and a genuine service focus, you take responsibility, make things happen, and ensure knowledge doesn't stop with you. You enjoy collaboration, communicate clearly, and stay calm even when the pace picks up.\nYou have at least completed upper secondary education in IT, technology, or similar.\nYou have several years of experience in 2nd line support where you've worked with Microsoft Exchange, SharePoint, Teams, AD, GPO, Entra, and client installation.\nWe'd like you to have experience with Exchange hybrid environments, networking\/communications, ITIL, application packaging, AV equipment, and monitoring with system alerts and logs.\n\nWarning: this position may lead to unusually high problem-solving satisfaction!\nDo you have any questions about the position or are you just curious and want to know more? Don't hesitate to reach out to Carina Andersson, Group Manager carina.anderson@esem.se or 016-106105.\nAbout Eskilstuna Str\u00e4ngn\u00e4s Energi och Milj\u00f6\nWe are just over 600 colleagues who in different ways make sure everyday life works for our residents in Eskilstuna and Str\u00e4ngn\u00e4s. Together we deliver sustainable products and secure services with great benefit and minimal environmental impact. Be part of a sustainable environmental journey where your ideas matter. As an employee at Eskilstuna Str\u00e4ngn\u00e4s Energi och Milj\u00f6, you're helping build the future!\nSome of our services are subject to security clearance, where a prerequisite for employment is an approved security clearance. Before an employment contract can be signed, everyone provides a drug test. During your employment, you may be subject to civil contingency placement. Civil contingency placement means you have an obligation to serve on elevated alert. If the position you're applying for is currently affected, you'll be informed during the recruitment process. Please note that this may change over time.\nWith us, you always start with a 6-month probationary period for permanent positions.","language":"sv","is_translated":true,"title_original":"Hej IT-tekniker!","description_original":"Nu letar vi efter n\u00e4sta vardagshj\u00e4lte till servicedesk 2:a linjen d\u00e4r du f\u00e5r hantera och l\u00f6sa mer komplexa IT-\u00e4renden och vara ett st\u00f6d till 1:a linjen i mer kvalificerad fels\u00f6kning. Det h\u00e4r \u00e4r en roll f\u00f6r dig som gillar att jobba n\u00e4ra anv\u00e4ndare i vardagen, och inom ett av regionen viktigaste omr\u00e5de.\nHos oss p\u00e5 IT-avdelning n\u00f6jer vi oss inte med att f\u00e5 tekniken att fungera. Vi ser till att m\u00e4nniskor kan g\u00f6ra sitt jobb, att viktiga verksamheter rullar och att samh\u00e4llsservice finns d\u00e4r n\u00e4r den beh\u00f6vs, varje dag. Det vi g\u00f6r p\u00e5verkar inte bara kollegorna runt omkring oss, utan ocks\u00e5 inv\u00e5narna i Eskilstuna och Str\u00e4ngn\u00e4s. Det \u00e4r ett ansvar vi \u00e4r stolta \u00f6ver, och nu beh\u00f6ver vi dig!\nDina arbetsuppgifter\nDu blir en del av en kompetent och sammansvetsad grupp med m\u00f6jligheter att b\u00e5de utvecklas tekniskt och bidra till utveckling av arbetss\u00e4tt och tj\u00e4nster. Rollen erbjuder en varierad arbetsdag med b\u00e5de tekniska utmaningar och n\u00e4ra dialog med verksamheten, kollegor och leverant\u00f6rer. Du f\u00e5r m\u00f6jlighet att p\u00e5verka, ta initiativ och v\u00e4xa i en milj\u00f6 som v\u00e4rdes\u00e4tter kvalitet, service och kontinuerlig f\u00f6rb\u00e4ttring.\nDu bidrar till en stabil IT-leverans genom f\u00f6rvaltning av IT-utrustning, fels\u00f6kning, konfiguration och installation, konto- och licenshantering och viss \u00f6vervakning.\nDu \u00e4r med och bidrar till en effektiv \u00e4rendehantering genom att strukturera, dokumentera och vidareutveckla processer, kunskapsartiklar och arbetss\u00e4tt. V\u00e5rt fokus \u00e4r h\u00f6g anv\u00e4ndarn\u00f6jdhet, snabb och kvalitetss\u00e4krad probleml\u00f6sning och ett kontinuerligt f\u00f6rb\u00e4ttrat st\u00f6d till verksamheten.\n\n\u201dHos oss \u00e4r Servicedesk mer \u00e4n en supportfunktion, den \u00e4r verksamhetens samlade v\u00e4g in till IT. Vi tar ansvar f\u00f6r att anv\u00e4ndaren f\u00e5r r\u00e4tt hj\u00e4lp, r\u00e4tt information och en tydlig v\u00e4g fram\u00e5t, oavsett vad det g\u00e4ller\u201d-s\u00e4ger Carina Anderson, gruppchef.\n\nUtbildning och tidigare erfarenhet\nVi letar efter dig som andra fr\u00e5gar n\u00e4r n\u00e5got kr\u00e5nglar och som faktiskt l\u00f6ser problemet. Med driv, struktur och ett genuint servicefokus tar du ansvar, f\u00e5r saker att h\u00e4nda och ser till att kunskap inte stannar hos dig. Du gillar samarbete, kommunicerar tydligt och beh\u00e5ller lugnet \u00e4ven n\u00e4r tempot skruvas upp.\nDu har minst avslutad gymnasieutbildning inom IT, teknik eller liknande.\nDu har n\u00e5gra \u00e5rs erfarenhet av 2:a linjens support d\u00e4r du jobbat med Microsoft Exchange, Sharepoint, Teams, AD, GPO, Entra och klientinstallation.\nVi ser g\u00e4rna att du har erfarenhet av Exchange hybridmilj\u00f6, n\u00e4t\/kommunikation, ITIL, applikationspaketering, AV-utrustning och \u00f6vervakning med systemlarm och loggar.\n\nVarning, den h\u00e4r tj\u00e4nsten kan leda till ovanligt h\u00f6g probleml\u00f6sargl\u00e4dje!\nHar du n\u00e5gra fr\u00e5gor om tj\u00e4nsten eller bara \u00e4r nyfiken och vill veta mer? Tveka inte att h\u00f6ra av dig till Carina Andersson, gruppchef carina.anderson@esem.se eller 016-106105.\u00a0\nOm Eskilstuna Str\u00e4ngn\u00e4s Energi och Milj\u00f6\nVi \u00e4r drygt 600 kollegor som p\u00e5 olika s\u00e4tt ser till att vardagen fungerar f\u00f6r v\u00e5ra inv\u00e5nare i Eskilstuna och Str\u00e4ngn\u00e4s. Tillsammans levererar vi h\u00e5llbara produkter och trygga tj\u00e4nster med stor nytta och liten milj\u00f6p\u00e5verkan. Var med p\u00e5 en h\u00e5llbar milj\u00f6resa d\u00e4r dina id\u00e9er \u00e4r betydelsefulla. Som medarbetare p\u00e5 Eskilstuna Str\u00e4ngn\u00e4s Energi och Milj\u00f6 \u00e4r du med och bygger framtiden!\nEn del av v\u00e5ra tj\u00e4nster omfattas av s\u00e4kerhetspr\u00f6vning d\u00e4r grund f\u00f6r anst\u00e4llning \u00e4r godk\u00e4nd s\u00e4kerhetspr\u00f6vning. Innan anst\u00e4llningsavtal kan skrivas l\u00e4mnar alla ett drogtest. I din anst\u00e4llning kan du komma att krigsplaceras. Krigsplacering inneb\u00e4r att du har en skyldighet att tj\u00e4nstg\u00f6ra under h\u00f6jd beredskap. Om den tj\u00e4nst som du s\u00f6kt till ber\u00f6rs i nul\u00e4get informeras du under rekryteringsprocessen, observera att f\u00f6r\u00e4ndring kan ske med tiden.\nHos oss b\u00f6rjar du alltid med 6 m\u00e5naders provanst\u00e4llning n\u00e4r tj\u00e4nsten g\u00e4ller en tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsgatan 86","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.3782387,"longitude":16.5004091},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Eskilstuna Str\u00e4ngn\u00e4s Energi och Milj\u00f6 Aktiebolag","postcode":"63186","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.esem.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eskilstuna Str\u00e4ngn\u00e4s Energi & Milj\u00f6","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":7,"bot_views_count":4,"ai_vendor_counts":{"other":4,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"016-106105","owner_email":"carina.anderson@esem.se","images":[],"published_at":"2026-09-07T00:00:07+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-07T03:22:07+00:00","updated_at":"2026-09-16T03:10:20+00:00"}}