{"data":{"id":220394,"slug":"hofors-kommun-soker-supporttekniker-till-helpdesk","type":"job","title":"Hofors Municipality Seeking Help Desk Support Technician","description":"Hofors is a small, scenic municipality with great opportunities. Located 35 minutes west of G\u00e4vle and 25 minutes from Falun, Hofors features successful industries and service companies in a pleasant residential environment with excellent community services. Here you live affordably and live well \u2013 whether you choose the town of Hofors or the more rural Tors\u00e5ker. With a wide range of sports, culture, nature, and community activities within easy reach, there are excellent conditions for you and your expertise to develop. The municipality has approximately 9,350 residents and about 890 employees.\n\nThroughout Hofors Municipality, employees work together based on the core values of respect, professionalism, and responsibility. Read more at www.hofors.se\n\n1 position(s).\n\nDUTIES\nThe role is responsible for providing fast, qualified, and customer-focused IT support at the first level with a high resolution rate at first contact. This function is business-critical and requires both current technical expertise and the ability to work efficiently in an operational support environment with varying pace.\n\nResponsibilities\n\n\u2022 Receive and manage requests via ticketing system, phone, and email\n\u2022 Troubleshoot and resolve incidents including workplace and client environment, accounts and permissions, and standard applications such as Microsoft 365, etc.\n\u2022 Installation, configuration, and maintenance of clients\n\u2022 Manage user accounts and permissions in Active Directory or equivalent directory service\n\u2022 Provide user support in a pedagogical, professional, and customer-focused manner\n\u2022 Document requests and solutions in knowledge base and ticketing system\n\u2022 Escalate requests to second or third level support according to established procedures\n\nQUALIFICATIONS\nYou have education in IT, for example in IT support, systems engineering, or network engineering, or alternatively work experience that the employer considers equivalent. You have good experience troubleshooting in Windows client environments and Microsoft 365, particularly Outlook, Teams, and OneDrive. You are experienced in installing, configuring, and providing support for computers and peripherals. You also have practical experience with account management in Active Directory and Microsoft Entra ID.\n\nYour basic networking knowledge enables you to troubleshoot common network, printer, login, and communication issues between clients and other systems. When a request needs to be escalated, you can document correct and relevant technical information through dialogue with the user so that second or third-level support can take over. You also have experience in public sector operations, preferably municipal, Google Workspace in school environments, and client management via Intune.\n\nYou enjoy helping others and have the ability to provide good service and find solutions. You take responsibility for your requests, work in a structured manner, and communicate clearly with both users and colleagues. You also have good collaboration skills.\n\nSalary form: Monthly salary.\nEmployment form: Permanent employment.\nDuration: Permanent, start date: 2027-01-11 or by agreement.\n\nNOTE! To ensure quality in the recruitment process at Hofors Municipality and enable good communication with our applicants, we ask that you submit your application digitally via public jobs and not via email or paper format.\n\nHofors Municipality is part of the administrative area for Finnish, and we view positively if you, as a job applicant with us, speak Finnish.\n\nRegarding the recruitment process, we have made decisions about recruitment channels and marketing. We therefore decline contact from media sellers, recruitment sites, and similar.\n\nThe position is security-classified and we therefore apply security vetting according to the Security Protection Act. To be considered for the position, you must be approved in the security vetting, which includes background checks and security interviews. Employment can only be entered into on the condition that the security vetting is approved.\n\nRecruitment is ongoing, so don't delay submitting your application!","language":"sv","is_translated":true,"title_original":"Hofors kommun s\u00f6ker supporttekniker till Helpdesk","description_original":"Hofors \u00e4r en liten natursk\u00f6n kommun med stora m\u00f6jligheter. 35 minuter v\u00e4ster om G\u00e4vle och 25 minuter fr\u00e5n Falun hittar du Hofors med framg\u00e5ngsrika industrier och servicef\u00f6retag i en bra boendemilj\u00f6 och en v\u00e4l utbyggd samh\u00e4llsservice. H\u00e4r bor du billigt och lever rikt \u2013 oavsett om du v\u00e4ljer t\u00e4torten Hofors eller det mer lantliga Tors\u00e5ker. Med stort utbud av idrott, kultur, natur och f\u00f6reningsliv inp\u00e5 knuten finns goda f\u00f6ruts\u00e4ttningar f\u00f6r dig och din kompetens att utvecklas. Kommunen har cirka 9350 inv\u00e5nare och ungef\u00e4r 890 anst\u00e4llda.\n\nGemensamt arbetar Hofors kommuns medarbetare efter v\u00e4rdegrunden respekt, professionalism och ansvar. L\u00e4s mer p\u00e5 www.hofors.se\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nRollen ansvarar f\u00f6r att ge snabb, kvalificerad och serviceinriktad IT-support i f\u00f6rsta linjen med h\u00f6g l\u00f6sningsgrad direkt vid f\u00f6rsta kontakt. Funktionen \u00e4r verksamhetskritisk och kr\u00e4ver b\u00e5de aktuell teknisk kompetens och f\u00f6rm\u00e5ga att arbeta effektivt i en operativ supportmilj\u00f6 med varierande tempo.\n\nArbetsuppgifter\n\n\t\u2022 Ta emot och hantera \u00e4renden via \u00e4rendehanteringssystem, telefon och e-post\n\t\u2022 Fels\u00f6ka och l\u00f6sa incidenter inom bland annat arbetsplats och klientmilj\u00f6, konton och beh\u00f6righeter samt standardapplikationer s\u00e5som Microsoft 365 mm.\n\t\u2022 Installation, konfigurering och underh\u00e5ll av klienter\n\t\u2022 Hantera anv\u00e4ndarkonton och beh\u00f6righeter i Active Directory eller motsvarande katalogtj\u00e4nst\n\t\u2022 Ge anv\u00e4ndarst\u00f6d p\u00e5 ett pedagogiskt, professionellt och serviceinriktat s\u00e4tt\n\t\u2022 Dokumentera \u00e4renden och l\u00f6sningar i kunskapsdatabas och \u00e4rendehanteringssystem\n\t\u2022 \u00a0Eskalera \u00e4renden till 2:a eller 3:e linjen enligt fastst\u00e4llda rutiner\r\n\r\nKVALIFIKATIONER\r\nDu har utbildning inom IT, exempelvis inom IT-support, systemteknik eller n\u00e4tverksteknik, alternativt arbetslivserfarenhet som arbetsgivaren bed\u00f6mer som likv\u00e4rdig. Du har god erfarenhet av fels\u00f6kning i Windows-klientmilj\u00f6 och Microsoft 365, s\u00e4rskilt Outlook, Teams och OneDrive. Du \u00e4r van att installera, konfigurera och ge support f\u00f6r datorer och kringutrustning. Du har ocks\u00e5 praktisk erfarenhet av kontohantering i Active Directory och Microsoft Entra ID.\n\nDina grundl\u00e4ggande n\u00e4tverkskunskaper g\u00f6r att du kan fels\u00f6ka vanliga problem med n\u00e4tverk, skrivare, inloggning och kommunikation mellan klienter och andra system. N\u00e4r ett \u00e4rende beh\u00f6ver eskaleras kan du, genom dialog med anv\u00e4ndaren, dokumentera korrekt och relevant teknisk information s\u00e5 att andra eller tredje linjens support kan ta vid. Du har \u00e4ven erfarenhet av offentlig verksamhet, g\u00e4rna kommunal, Google Workspace i skolmilj\u00f6 och klienthantering via Intune.\n\nDu tycker om att hj\u00e4lpa andra och har f\u00f6rm\u00e5ga att ge god service och hitta l\u00f6sningar. Du tar ansvar f\u00f6r dina \u00e4renden, arbetar strukturerat och kommunicerar tydligt med b\u00e5de anv\u00e4ndare och kollegor. Du har ocks\u00e5 god samarbetsf\u00f6rm\u00e5ga.\r\n\r\nL\u00f6neform: M\u00e5nadsl\u00f6n.\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: 2027-01-11  Eller enligt \u00f6verenskommelse.\r\n\r\nOBS! F\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen i Hofors kommun samt m\u00f6jligg\u00f6ra god kommunikation med v\u00e5ra s\u00f6kande ber vi dig skicka in din ans\u00f6kan digitalt via offentliga jobb och inte via e-post eller pappersformat.\n\nHofors kommun ing\u00e5r i f\u00f6rvaltningsomr\u00e5de f\u00f6r finska och vi ser positivt p\u00e5 om du som s\u00f6ker arbete hos oss \u00e4r finsktalande.\n\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanber oss d\u00e4rf\u00f6r kontakt med medies\u00e4ljare, rekryteringssajter och liknande.\n\nBefattningen \u00e4r s\u00e4kerhetsklassad och vi till\u00e4mpar d\u00e4rf\u00f6r s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen. F\u00f6r att bli aktuell f\u00f6r tj\u00e4nsten kr\u00e4vs att du blir godk\u00e4nd i s\u00e4kerhetspr\u00f6vningen, som omfattar bland annat registerkontroll och s\u00e4kerhetssamtal. Anst\u00e4llningen kan endast ing\u00e5s under f\u00f6ruts\u00e4ttning att s\u00e4kerhetspr\u00f6vningen godk\u00e4nns.\n\nRekrytering sker l\u00f6pande s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hofors","full_address":null,"city":"Hofors","country":"SE","latitude":60.545041515197,"longitude":16.28553474068},"metadata":{"region":"G\u00e4vleborgs l\u00e4n","duration":"Tills vidare","employer":"Hofors kommun","postcode":"81330","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Nanna   Lindfors","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Hofors kommun, IT","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"nanna.lindfors@hofors.se","images":[],"published_at":"2026-09-18T07:35:12+00:00","expires_at":"2026-10-29T23:59:59+00:00","created_at":"2026-09-19T02:59:47+00:00","updated_at":"2026-09-19T03:05:05+00:00"}}