{"data":{"id":169637,"slug":"interim-head-of-customer-service-norden-malmo-heltid","type":"job","title":"Interim Head of Customer Service Norden Malm\u00f6 | Full-time","description":"Are you the leader who sees opportunities where others see complexity? We are now looking for an Interim Head of Customer Service Norden for an assignment with significant mandate and high impact. You will step into a central leadership role responsible for developing a Nordic customer service organization, strengthening leadership, and creating conditions for long-term success.\n\n \n\n\n \n\nLead a Nordic assignment with significant impact\n\n\nAs Interim Head of Customer Service Norden, you will have overall responsibility for leading and further developing a Nordic customer service organization with operations in Sweden, Finland, and Norway. \nYou will work closely with management, managers, and employees to ensure a modern, efficient, and customer-focused organization. The assignment is about creating the right conditions for long-term success through clear leadership, structure, and development.\n\nYour areas of responsibility include:\nLead and develop a Nordic customer service organization with approximately 80-100 employees.\nCoach and support managers in their leadership and development.\nDrive change and development initiatives at both strategic and operational levels.\nEnsure efficient processes, clear working methods, and high delivery quality.\nStrengthen collaboration between different functions and business areas.\nDevelop the organization's working methods through digitalization, system support, and AI-related opportunities.\nEnsure that customer experience, employee engagement, and business objectives go hand in hand.\n\n\nThe position is based in Malm\u00f6 and travel within the Nordic region will occur.\n\n\nWho are we looking for?\n\n\nWe are looking for you who has built, developed, and led customer service organizations before. You are a confident leader with experience navigating changing environments and creating results through others. \nYou are equally comfortable in the boardroom as you are out in operations and have the ability to switch between strategy, leadership, and execution. Above all, you are a person who gets things done.\n\n\nRequirements\n\nSeveral years of experience in a senior leadership role within Customer Service or similar field.\nDocumented experience in change management and organizational development.\nExperience leading managers and larger teams.\nExperience building structures, processes, and working methods in complex organizations.\nGood business understanding and experience working with goal-oriented approaches.\nSwedish and English fluency in speaking and writing.\n\n\nMeritorious\n\nExperience from Nordic organizations.\nExperience from growth companies or operations with strong pace of change.\nExperience with Zendesk or other modern customer service platforms.\nStrong system understanding and interest in technical development.\nExperience with AI-driven solutions within customer service.\nExperience leading cross-functional organizations.\n\n\nTo succeed in the role, we believe you are\n\nAn inspiring and clear leader.\nAction-oriented and solution-focused.\nStructured with strong execution capability.\nA strong communicator and trust builder.\nBusiness-driven with good understanding of the customer perspective.\nBold enough to challenge established working methods and inclusive enough to bring people along on the journey.\n\n\nAbout the client\n\n\n\nOur client is an established Nordic operation with a strong customer focus and high ambitions for the future. The organization is in an exciting development phase where customer experience, digitalization, and leadership are high on the agenda. Here you are offered the opportunity to make a real difference in an assignment with significant impact on both people and operations.\n\n\nApplication\n\n\nAre you the leader who can create direction, engagement, and results in a Nordic customer service organization? \nWe welcome your application today by clicking \"Apply\". Selection and interviews are ongoing and the position may be filled before the final application deadline.","language":"sv","is_translated":true,"title_original":"Interim Head of Customer Service Norden Malm\u00f6 | Heltid","description_original":"\u00c4r du den ledaren som ser m\u00f6jligheter d\u00e4r andra ser komplexitet? Nu s\u00f6ker vi en Interim Head of Customer Service Norden f\u00f6r ett uppdrag med stort mandat och h\u00f6g p\u00e5verkan. Du kliver in i en central ledarroll med ansvar f\u00f6r att utveckla en nordisk kundserviceorganisation, st\u00e4rka ledarskapet och skapa f\u00f6ruts\u00e4ttningar f\u00f6r l\u00e5ngsiktig framg\u00e5ng.\n\n \n\n\n \n\nLed ett nordiskt uppdrag med stor p\u00e5verkan\n\n\nSom Interim Head of Customer Service Norden f\u00e5r du det \u00f6vergripande ansvaret f\u00f6r att leda och vidareutveckla en nordisk kundserviceorganisation med verksamhet i Sverige, Finland och Norge. \nDu kommer att arbeta n\u00e4ra ledning, chefer och medarbetare f\u00f6r att s\u00e4kerst\u00e4lla en modern, effektiv och kundfokuserad organisation. Uppdraget handlar om att skapa r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r l\u00e5ngsiktig framg\u00e5ng genom tydligt ledarskap, struktur och utveckling.\n\nDina ansvarsomr\u00e5den omfattar bland annat:\nLeda och utveckla en nordisk kundserviceorganisation med cirka 80-100 medarbetare.\nCoacha och st\u00f6tta chefer i deras ledarskap och utveckling.\nDriva f\u00f6r\u00e4ndrings- och utvecklingsinitiativ p\u00e5 b\u00e5de strategisk och operativ niv\u00e5.\nS\u00e4kerst\u00e4lla effektiva processer, tydliga arbetss\u00e4tt och h\u00f6g leveranskvalitet.\nSt\u00e4rka samarbetet mellan olika funktioner och verksamhetsomr\u00e5den.\nUtveckla organisationens arbetss\u00e4tt genom digitalisering, systemst\u00f6d och AI-relaterade m\u00f6jligheter.\nS\u00e4kerst\u00e4lla att kundupplevelse, medarbetarengagemang och aff\u00e4rsm\u00e5l g\u00e5r hand i hand.\n\n\nTj\u00e4nsten \u00e4r placerad i Malm\u00f6 och resor inom Norden f\u00f6rekommer.\n\n\nVem s\u00f6ker vi?\n\n\nVi s\u00f6ker dig som har byggt, utvecklat och lett kundserviceorganisationer tidigare. Du \u00e4r en trygg ledare med erfarenhet av att navigera i f\u00f6r\u00e4nderliga milj\u00f6er och skapa resultat genom andra. \nDu \u00e4r lika bekv\u00e4m i ledningsrummet som ute i verksamheten och har f\u00f6rm\u00e5gan att v\u00e4xla mellan strategi, ledarskap och genomf\u00f6rande. Framf\u00f6r allt \u00e4r du en person som f\u00e5r saker att h\u00e4nda.\n\n\nKrav\n\nFler\u00e5rig erfarenhet av en senior ledarroll inom Customer Service eller liknande omr\u00e5de.\nDokumenterad erfarenhet av f\u00f6r\u00e4ndringsledning och organisationsutveckling.\nErfarenhet av att leda ledare och st\u00f6rre team.\nErfarenhet av att bygga strukturer, processer och arbetss\u00e4tt i komplexa organisationer.\nGod aff\u00e4rsf\u00f6rst\u00e5else och vana att arbeta m\u00e5lstyrt.\nSvenska och engelska i tal och skrift.\n\n\nMeriterande\n\nErfarenhet av nordiska organisationer.\nErfarenhet fr\u00e5n tillv\u00e4xtbolag eller verksamheter med stark f\u00f6r\u00e4ndringstakt.\nErfarenhet av Zendesk eller andra moderna kundserviceplattformar.\nStark systemf\u00f6rst\u00e5else och intresse f\u00f6r teknisk utveckling.\nErfarenhet av AI-drivna l\u00f6sningar inom kundservice.\nErfarenhet av att leda tv\u00e4rfunktionella organisationer.\n\n\nF\u00f6r att lyckas i rollen tror vi att du \u00e4r\n\nEn inspirerande och tydlig ledare.\nHandlingskraftig och l\u00f6sningsorienterad.\nStrukturerad med stark genomf\u00f6randef\u00f6rm\u00e5ga.\nKommunikationstark och f\u00f6rtroendeskapande.\nAff\u00e4rsdriven med god f\u00f6rst\u00e5else f\u00f6r kundens perspektiv.\nModig nog att utmana etablerade arbetss\u00e4tt och samtidigt inkluderande nog att f\u00e5 m\u00e4nniskor med dig p\u00e5 resan.\n\n\nOm uppdragsgivaren\n\n\n\nV\u00e5r kund \u00e4r en v\u00e4letablerad nordisk verksamhet med ett starkt kundfokus och h\u00f6ga ambitioner f\u00f6r framtiden. Organisationen befinner sig i en sp\u00e4nnande utvecklingsfas d\u00e4r kundupplevelse, digitalisering och ledarskap st\u00e5r h\u00f6gt p\u00e5 agendan. H\u00e4r erbjuds du m\u00f6jligheten att g\u00f6ra verklig skillnad i ett uppdrag med stor p\u00e5verkan p\u00e5 b\u00e5de m\u00e4nniskor och verksamhet.\n\n\nAns\u00f6kan\n\n\n\u00c4r du den ledare som kan skapa riktning, engagemang och resultat i en nordisk kundserviceorganisation? \nV\u00e4lkommen med din ans\u00f6kan redan idag genom att klicka p\u00e5 \"Ans\u00f6k\". Urval och intervjuer sker l\u00f6pande och uppdraget kan tills\u00e4ttas innan sista ans\u00f6kningsdag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"S\u00f6dergatan 24","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.604188978416,"longitude":13.001392848144},"metadata":{"region":"Sk\u00e5ne l\u00e4n","employer":"Experis AB","postcode":"21134","positions":1,"profession":"Kundtj\u00e4nstchef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","contact_person":"Katti Valizadeh","employment_type":"contract","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Jefferson Wells","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Katti.Valizadeh@jeffersonwells.se","images":[],"published_at":"2026-08-24T11:02:37+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-25T03:16:38+00:00","updated_at":"2026-08-25T04:01:09+00:00"}}