{"data":{"id":203235,"slug":"it-administrator-till-var-servicedesk","type":"job","title":"IT Administrator for Our Service Desk","description":"Are you a dedicated IT administrator who wants to be an important part of our team? Then maybe you're our next colleague!\nJOB RESPONSIBILITIES\nIn your role as IT administrator, you have a varied and important assignment as first-line IT support for our users. You help users using modern technical tools and work methods and handle a variety of administrative tasks. You receive, distribute, and resolve tickets as they are reported by users. In addition to your work in the service desk, you also resolve qualified tickets that cannot be solved directly over the phone.\nThe IT department currently consists of a team of 13 employees working broadly across several areas of responsibility. The IT department serves the municipality's operations with the services and products needed to deliver a stable and well-functioning IT environment. The department is led by the municipality's digitalization manager. At the turn of the year, Tran\u00e5s kommun will become the sixth member municipality in H\u00f6glandsf\u00f6rbundet, which will very likely lead to significant changes and new opportunities for our IT operations.\nCommon tasks in the role include:\nCoordination and escalation of incoming tickets\nHandling of IT-related tickets primarily via phone and remote support\nTroubleshooting and finding solutions to IT-related issues from our users\nAccount and access administration\nHandling of receipt and return of IT equipment\nInventory management\nDocumentation\nCreating checklists and manuals for our users\nLicense management, orders, and follow-up\n\nQUALIFICATIONS\nWe'd like you to have experience working in a service desk. It's a plus to have education in IT or related fields. You have good knowledge of Microsoft's product portfolio and you enjoy delivering really good user support.\nTo fit this role, we see that you are outgoing and enjoy helping many different users with varying levels of IT knowledge. You learn easily and enjoy new challenges and changes. You are persistent, stress-resilient, and have good organizational skills and like to work in a structured way, and you are someone who takes responsibility for your tasks. You can take your own initiative but you are a pronounced team player who both benefits from and contributes to knowledge and experience in our team. You can come up with ideas and new approaches to work-related issues, and you have a pedagogical manner and are attentive to users' needs.\nWe place great importance on personal fit.\nABOUT THE WORKPLACE\nThe IT department is part of the Municipal Administration. You can read more about the administration at https:\/\/tranas.se\/kommun-och-politik\/kommunens-organisation\/forvaltningar\/\nSALARY AND BENEFITS\nAt Tran\u00e5s kommun, we apply individual salary determination.\nTran\u00e5s kommun constantly works to increase our employees' well-being. Read more about our benefits at https:\/\/tranas.se\/arbete-och-naringsliv\/arbeta-i-tranas-kommun\/formaner\/\nAPPLICATION\nTo ensure quality in the recruitment process at Tran\u00e5s kommun, we use the recruitment tool Talent Recruiter. We therefore ask you to submit your application via Talent Recruiter by clicking the application link in the job posting.\nInterviews may take place continuously during the application period.\nWe welcome your application!","language":"sv","is_translated":true,"title_original":"IT-administrat\u00f6r till v\u00e5r servicedesk","description_original":"\u00c4r du en engagerad IT-administrat\u00f6r som vill vara en viktig del i v\u00e5rt team? D\u00e5 kanske du \u00e4r v\u00e5r n\u00e4sta kollega!\nARBETSUPPGIFTER\u00a0\nI din roll som IT-administrat\u00f6r har du ett varierande och viktigt uppdrag som f\u00f6rsta linjens IT-support till v\u00e5ra anv\u00e4ndare. Du hj\u00e4lper anv\u00e4ndare med hj\u00e4lp av moderna tekniska hj\u00e4lpmedel och arbetsmetoder och hanterar en variation av administrativa uppgifter. Du tar emot, f\u00f6rdelar och l\u00f6ser \u00e4renden n\u00e4r dessa rapporteras in fr\u00e5n anv\u00e4ndarna. Vid sidan av arbetet i servicedesk l\u00f6ser du \u00e4ven kvalificerade \u00e4renden som inte hinner l\u00f6sas direkt i telefon.\nIT-avdelningen best\u00e5r idag av ett team med 13 medarbetare som jobbar brett inom flera ansvarsomr\u00e5den. IT-avdelningen servar kommunens verksamheter med de tj\u00e4nster och produkter som beh\u00f6vs f\u00f6r att leverera en stabil och v\u00e4lfungerande IT-milj\u00f6. Avdelningen leds av kommunens digitaliseringschef. Vid \u00e5rsskiftet kommer Tran\u00e5s kommun bli den sj\u00e4tte medlemskommunen i H\u00f6glandsf\u00f6rbundet, vilket h\u00f6gst sannolikt kommer att leda till en hel del f\u00f6r\u00e4ndringar och nya m\u00f6jligheter f\u00f6r v\u00e5r IT-verksamhet.\nVanligt f\u00f6rekommande uppgifter i rollen \u00e4r:\nKoordinering och eskalering av inkommande \u00e4renden\nHantering av\u00a0IT-relaterade \u00e4renden fr\u00e4mst via telefon och fj\u00e4rrstyrning\nFels\u00f6kning\u00a0och finna l\u00f6sningar p\u00e5 IT-relaterade \u00e4renden fr\u00e5n v\u00e5ra anv\u00e4ndare\nKonto- och beh\u00f6righetsadministration\nHantering av in- och utl\u00e4mning av IT-utrustning\nInventariehantering\nDokumentering\nSkapa lathundar och manualer till v\u00e5ra anv\u00e4ndare\nLicenshantering, best\u00e4llningar och uppf\u00f6ljning\n\nKVALIFIKATIONER\nVi s\u00f6ker g\u00e4rna dig med erfarenhet fr\u00e5n arbete i servicedesk. Det \u00e4r meriterande med utbildning inom IT eller andra relaterade omr\u00e5den. Du har goda kunskaper inom Microsofts produktportf\u00f6lj och du trivs med att leverera riktigt bra anv\u00e4ndarsupport.\nF\u00f6r att passa i denna roll ser vi att du \u00e4r ut\u00e5triktad och trivs med att hj\u00e4lpa m\u00e5nga olika anv\u00e4ndare med varierande kunskap inom IT-omr\u00e5det. Du har l\u00e4tt f\u00f6r att l\u00e4ra och gillar nya utmaningar och f\u00f6r\u00e4ndringar. Du \u00e4r uth\u00e5llig, stresst\u00e5lig och har gott ordningssinne och gillar att jobba p\u00e5 ett strukturerat s\u00e4tt, samt \u00e4r en person som tar ansvar f\u00f6r dina arbetsuppgifter. Du kan ta egna initiativ men du \u00e4r en utpr\u00e4glad team-m\u00e4nniska, som drar b\u00e5de nytta av och bidrar till kunskap och erfarenhet i v\u00e5rt team. Du kan komma med id\u00e9er och nya angreppss\u00e4tt i arbetsrelaterade fr\u00e5gor, samt har en pedagogisk framtoning och \u00e4r lyh\u00f6rd f\u00f6r anv\u00e4ndarnas behov.\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nOM ARBETSPLATSEN\nIT-avdelningen tillh\u00f6r kommunledningsf\u00f6rvaltningen. Du kan l\u00e4sa mer om f\u00f6rvaltningen https:\/\/tranas.se\/kommun-och-politik\/kommunens-organisation\/forvaltningar\/\nL\u00d6N OCH F\u00d6RM\u00c5NER\nI Tran\u00e5s kommun till\u00e4mpar vi individuell l\u00f6nes\u00e4ttning.\nTran\u00e5s kommun arbetar st\u00e4ndigt f\u00f6r att \u00f6ka v\u00e5ra medarbetares v\u00e4lbefinnande. L\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner https:\/\/tranas.se\/arbete-och-naringsliv\/arbeta-i-tranas-kommun\/formaner\/https:\/\/tranas.se\/arbete-och-naringsliv\/arbeta-i-tranas-kommun\/formaner\/\nANS\u00d6KAN\nF\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen i Tran\u00e5s kommun anv\u00e4nder vi rekryteringsverktyget Talent Recruiter. Vi ber dig d\u00e4rf\u00f6r skicka in din ans\u00f6kan via Talent Recruiter genom att klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen.\nIntervjuer kan ske l\u00f6pande under ans\u00f6kningsperioden.\nVarmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Tran\u00e5s","country":"SE","latitude":58.0317917,"longitude":14.9686021},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"Tran\u00e5s kommun","postcode":"57382","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.tranas.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johan Axelsson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Tran\u00e5s Kommun","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4614068235","owner_email":"johan.axelsson@tranas.se","images":[],"published_at":"2026-09-09T13:37:48+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-10T04:04:48+00:00","updated_at":"2026-09-15T03:02:36+00:00"}}