{"data":{"id":221150,"slug":"it-onsite-specialist","type":"job","title":"IT Onsite Specialist","description":"\ud83d\ude80 Challenge the Impossible\u200b \u200b\n \nAbout Beyond Gravity\nBeyond Gravity, headquartered in Zurich, Switzerland, is the first space company to combine a startup mindset, agility, speed and innovation with decades of experience and proven quality. Approximately 1800 employees at 12 locations in six countries (Switzerland, Sweden, Austria, USA, Finland and Portugal) develop and manufacture products for satellites and launch vehicles with the goal of advancing humankind and enabling the exploration of the world and beyond. Beyond Gravity is the preferred supplier of structures for all types of launch vehicles and a leading provider of selected satellite products and constellation solutions in the New Space sector. More information at: www.beyondgravity.com\n \nOur Crew\n \nThe Onsite IT Specialist will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. It will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets. \n\n\nThis role will be a key part of the Service Delivery Team, ensuring our technology solutions and in-life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization. \n\n\n \n \nYour Mission\n \nServe as the first point of contact for end users seeking technical assistance over the phone or ticket. \nPerform remote troubleshooting through diagnostic techniques and pertinent questions for Windows-based user applications. \n\n\n\nDetermine the best solution based on the issue and details provided by customers. \n\n\n\nWalk the customer through the problem-solving process. \n\n\n\nDirect unresolved issues to the next level of support personnel. \n\n\n\nProvide accurate information on IT products or services. \n\n\n\nRecord events and problems and their resolution in logs. \n\n\n\nFollow up and update customer status and information. \n\n\n\nPass on any feedback or suggestions from customers to the appropriate internal team. \n\n\n\nIdentify and suggest possible improvements to procedures. \n\n\n\nUser management\u2014permission management of several systems. \n\n\nCollaboration on IT projects throughout the life cycle of IT infrastructure\/organizational programs.\n\n\nAssisting the support staff of other service providers.\nMay require some staggered shifts.\nOther duties may be assigned. \n\n \n \nYour Story\n \nMust's: \n \nCompleted technical education with a focus on IT or equivalent work experience. \n\n\n\nYears of experience: Intermediate, typically 2 to 5 years of applied skills and experience.\n\n\n\nWork experience in a similar role with a focus on technical support and help desk.\n\n\n\nGood knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP\u2026) and server landscapes, software and hardware, AD, Client-Infrastructure. \n\n\n\nKnowledge of Windows Client and Server operating systems and MS Office. \n\n\n\nFamiliarity with iOS and Android operating systems to provide best-effort support to end users using related devices. \n\n\n\nWorking technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client-specific documentation provided by the client. \n\n\n\nWorking technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.\n\n\nSolution-oriented approach and team player. \n\n\n\nHigh operational readiness, problem-solving competence, and proactivity. \n\n\n\nExcellent English and Swedish.\n\n\n\nDistinctive service and customer orientation. \n\n\n\nTeamwork, experience working with remote teams, communication skills with internal and external stakeholders. \n\n\n\nAbility to utilize provided knowledge articles to resolve issues with specific applications\/knowledgebases. \n\n\n\nCustomer-facing soft skills including strong verbal and written communications. \n\n\n\nAbility to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. \n\n\n\nExercises independent judgment within defined practices and procedures to determine appropriate action. \n\n\n\nActs as an informed team member providing analysis of information and limited project input. \n\n\n\nEvaluates unique circumstances and makes technical and procedural recommendations. \n\n\n\n \nNice to have's: \n \nCompTIA A+ certification. \n\n\n\nITIL certification.  \n\n\n\n \n \nWhy Beyond Gravity?\nWork in a growing high-tech company with career opportunities both locally and internationally.\nBe part of a dedicated team with the ambition to redefine space!\nWellness allowance via the benefits portal Epassi.\nIn Link\u00f6ping, we have experienced and skilled staff and a diverse management team.\n \n\n \n\ud83c\udf0cAre you ready for lift-off?\u200b\nOur core values\u2014Passionate, Together, and Curious\u2014transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. We're actively reviewing candidates and will promptly select the ideal fit for our team. Please submit your CV in English.\n\u200b\nFor questions regarding the recruitment process, please contact: Catarina Rio | catarina.afonsorio@beyondgravity.com\n\u200b\nBeyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.\n\u200b\nApplications by email cannot be considered. We do not accept dossiers from recruitment agencies for this position.","language":"sv","is_translated":true,"title_original":"IT Onsite Specialist","description_original":"\ud83d\ude80 Challenge the Impossible\u200b \u200b\n \nAbout Beyond Gravity\nBeyond Gravity, headquartered in Zurich, Switzerland, is the first space company to combine a startup mindset, agility, speed and innovation with decades of experience and proven quality. Approximately 1800 employees at 12 locations in six countries (Switzerland, Sweden, Austria, USA, Finland and Portugal) develop and manufacture products for satellites and launch vehicles with the goal of advancing humankind and enabling the exploration of the world and beyond. Beyond Gravity is the preferred supplier of structures for all types of launch vehicles and a leading provider of selected satellite products and constellation solutions in the New Space sector. More information at: www.beyondgravity.com\n \nOur Crew\n \nThe Onsite IT Specialist will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. It will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets. \n\n\nThis role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization. \n\n\n \n \nYour Mission\n \nServe as the first point of contact for the end users seeking for technical assistance over the phone or ticket. \nPerform remote troubleshooting through diagnostic techniques and pertinent questions for Windows-based user applications. \n\n\n\nDetermine the best solution based on the issue and details provided by customers. \n\n\n\nWalk the customer through the problem-solving process. \n\n\n\nDirect unresolved issues to the next level of support personnel. \n\n\n\nProvide accurate information on IT products or services. \n\n\n\nRecord events and problems and their resolution in logs. \n\n\n\nFollow-up and update customer status and information. \n\n\n\nPass on any feedback or suggestions by customers to the appropriate internal team. \n\n\n\nIdentify and suggest possible improvements on procedures. \n\n\n\nUser management - permission management of several systems. \n\n\nCollaboration on IT projects throughout the life cycle of IT infrastructure\/organizational programs.\n\n\nAssisting the support staff of other service-providers.\nMay require some staggered shifts.\nOther duties may be assigned. \n\n \n \nYour Story\n \nMust\u2019s: \n \nCompleted technical education with a focus on IT or equivalent work experience. \n\n\n\nYears of experience: Intermediate, typically 2 to 5 years of applied skills and experience.\n\n\n\nWork experience in a similar role with a focus on technical support and help desk.\n\n\n\nGood knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP\u2026.) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure. \n\n\n\nKnowledge of Windows Client and Server operating systems and MS Office. \n\n\n\nFamiliarity with iOS, and Android operating systems to provide best-effort support to End users using related devices. \n\n\n\nWorking technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. \n\n\n\nWorking technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues\n\n\n\nSolution oriented approach and team player \n\n\n\nHigh operational readiness, problem-solving competence, and proactivity \n\n\n\nExcellent English and Swedish\n\n\n\nDistinctive service and customer orientation \n\n\n\nTeamwork, experience in working with remote teams, communication skills with internal and external stakeholders. \n\n\n\nAbility to utilize provided knowledge article to resolve issues with specific applications\/knowledgebases. \n\n\n\nCustomer-facing \u201csoft skills\u201d including strong verbal and written communications. \n\n\n\nAbility to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. \n\n\n\nExercises independent judgment within defined practices and procedures to determine appropriate action. \n\n\n\nActs as an informed team member providing analysis of information and limited project input. \n\n\n\nEvaluates unique circumstances and makes technical and procedural recommendations. \n\n\n\n \nNice to have\u2019s: \n \nCompTIA A+ certification \n\n\n\nITIL certification  \n\n\n\n \n \nWhy Beyond Gravity?\nWork in a growing high-tech company with career opportunities both locally and internationally\nBe part of a dedicated team with the ambition to redefine space!\nWellness allowance via the benefits portal Epassi\nIn Link\u00f6ping, we have experienced and skilled staff and a diverse management team\n \n\n \n\ud83c\udf0cAre you ready for lift-off?\u200b\nOur core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. We\u2018re actively reviewing candidates and will promptly select the ideal fit for our team.\u200b Please submit your CV in English.\n\u200b\nFor questions regarding the recruitment process, please contact: \u200bCatarina Rio |  | catarina.afonsorio@beyondgravity.com \n\u200b\nBeyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.\u200b\n\u200b\nApplications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Pilotgatan 5","full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.412254427551,"longitude":15.677952083877},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Beyond Gravity Sweden AB","postcode":"58278","positions":1,"profession":"IT-tekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Beyond Gravity Sweden AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"catarina.afonsorio@beyondgravity.com","images":[],"published_at":"2026-09-18T10:18:51+00:00","expires_at":"2026-10-18T23:59:59+00:00","created_at":"2026-09-19T03:23:10+00:00","updated_at":"2026-09-22T03:03:28+00:00"}}