{"data":{"id":210287,"slug":"it-service-manager","type":"job","title":"IT Service Manager","description":"As a Service Manager, you will be responsible for planning, coordinating, and developing IT service delivery within your area of responsibility. The role involves close collaboration with colleagues, project managers, service owners, and other parts of the customer's IT organization to ensure that services and deliverables meet business needs.\n\nYou will contribute with structure, a holistic perspective, and a proactive approach to create stable and efficient service delivery. The role requires strong collaboration skills and the ability to build and maintain good relationships with various stakeholders.\n\nKey Responsibilities\nPlan, coordinate, and follow up on IT deliverables within your area of responsibility.\n\nSupport the service owner in budget work and cost tracking.\n\nEnsure that operational activities are carried out according to agreements, contracts, and business needs.\n\nIdentify risks, deviations, and areas for improvement, and initiate corrective actions as needed.\n\nCoordinate maintenance and management activities to ensure stable service delivery.\n\nFollow up on and report on service quality, cost, performance, and delivery capability.\n\nCollaborate with colleagues, business areas, and other stakeholders to ensure well-functioning delivery.\n\nContribute to the development and improvement of work methods, processes, and services within the area.\n\nYour Background\nExperience planning, coordinating, and following up on deliverables.\n\nExperience with budget tracking or financial follow-up in collaboration with the responsible service owner.\n\nAbility to identify risks and drive improvement initiatives.\n\nExperience coordinating activities between multiple stakeholders and functions.\n\nExperience with agile work methods and methodologies.\n\nStrong communication skills in Swedish and English, both spoken and written.\n\nAbility to work in a structured manner, relationship-focused, and with a collaborative mindset.\n\nRequirements\nAt least 4-8 years of deep\/high competence within the area.\n\nRelevant education or work experience in technology, IT, or project management.\n\nEnjoy collaborating with others and have strong communication skills.\n\nGood knowledge of Swedish and English, both spoken and written.\n\nWork in a structured manner and enjoy coordinating and creating context.\n\nMerits\nExperience with IT operations and management.\n\nExperience with ERP systems and system responsibility.\n\nTechnical understanding and interest in IT-related matters.\n\nYour Application\nWe present candidates continuously, so apply as soon as possible. If you have questions, contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se\n\nWhat We Offer\nAs an employee at Thalamus, we offer a secure employment with a collective agreement (IT\/Telecom Agreement, not a staffing agreement), wellness allowance, fixed monthly salary, pension, and more.\n\nAt Thalamus, community is an important part of who we are, which is why we arrange team building events, a summer party, and a Christmas celebration. During these occasions, all consultants share experiences and joy with each other and our office staff.\n\nYour New Employer\nThalamus has existed since 2000 and is now a steadily growing and profitable consulting and recruitment company within IT & Technology.\n\nWe are a family-oriented company located at Alvik strand, and our main focus is consulting services in Stockholm County.\n\nOur core values are fast and friendly, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, we are a happy, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to become one of us!","language":"sv","is_translated":true,"title_original":"IT Service Manager","description_original":"Som Service Manager ansvarar du f\u00f6r att planera, koordinera och utveckla IT-leveransen inom ditt ansvarsomr\u00e5de. Rollen inneb\u00e4r ett n\u00e4ra samarbete med kollegor, projektledare, tj\u00e4nste\u00e4gare och \u00f6vriga delar av kundens IT-organisation f\u00f6r att s\u00e4kerst\u00e4lla att tj\u00e4nster och leveranser m\u00f6ter verksamhetens behov.\n\nDu bidrar med struktur, helhetssyn och ett proaktivt arbetss\u00e4tt f\u00f6r att skapa en stabil och effektiv tj\u00e4nsteleverans. Rollen kr\u00e4ver god samarbetsf\u00f6rm\u00e5ga samt f\u00f6rm\u00e5ga att bygga och uppr\u00e4tth\u00e5lla goda relationer med olika intressenter.\nArbetsuppgifter\nPlanera, koordinera och f\u00f6lja upp IT-leveranser inom ansvarsomr\u00e5det.\n\n\nSt\u00f6dja tj\u00e4nste\u00e4garen i budgetarbete och uppf\u00f6ljning av kostnader.\n\n\nS\u00e4kerst\u00e4lla att operativa aktiviteter genomf\u00f6rs enligt avtal, \u00f6verenskommelser och verksamhetens behov.\n\n\nIdentifiera risker, avvikelser och f\u00f6rb\u00e4ttringsomr\u00e5den samt initiera \u00e5tg\u00e4rder vid behov.\n\n\nKoordinera underh\u00e5lls- och f\u00f6rvaltningsaktiviteter f\u00f6r att s\u00e4kerst\u00e4lla en stabil tj\u00e4nsteleverans.\n\n\nF\u00f6lja upp och rapportera tj\u00e4nstens kvalitet, kostnad, prestanda och leveransf\u00f6rm\u00e5ga.\n\n\nSamarbeta med kollegor, aff\u00e4rsomr\u00e5den och andra intressenter f\u00f6r att s\u00e4kerst\u00e4lla en v\u00e4l fungerande leverans.\n\n\nBidra till utveckling och f\u00f6rb\u00e4ttring av arbetss\u00e4tt, processer och tj\u00e4nster inom omr\u00e5det.\n\nDin bakgrunk\nErfarenhet av att planera, koordinera och f\u00f6lja upp leveranser.\n\n\nErfarenhet av att arbeta med budgetuppf\u00f6ljning eller ekonomisk uppf\u00f6ljning i samarbete med ansvarig tj\u00e4nste\u00e4gare.\n\n\nF\u00f6rm\u00e5ga att identifiera risker och driva f\u00f6rb\u00e4ttringsarbete.\n\n\nErfarenhet av att koordinera aktiviteter mellan flera intressenter och funktioner.\n\n\nErfarenhet av agila arbetss\u00e4tt och metoder.\n\n\nGod kommunikativ f\u00f6rm\u00e5ga p\u00e5 svenska och engelska, b\u00e5de i tal och skrift.\n\n\nF\u00f6rm\u00e5ga att arbeta strukturerat, relationsskapande och samarbetsorienterat.\n\nKrav\nMinst 4-8 \u00e5rs djup\/h\u00f6g kompetens inom omr\u00e5det\n\n\nHar relevant utbildning eller arbetslivserfarenhet inom teknik, IT eller projektledning\n\n\nTrivs med att samverka med andra och har god kommunikativ f\u00f6rm\u00e5ga\n\n\nGod kunskap i svenska och engelska, b\u00e5de i tal och skrift.\n\n\nArbetat strukturerat och tycker om att koordinera och skapa sammanhang.\n\nMerit\nHar erfarenhet av IT-f\u00f6rvaltning\n\n\nHar erfarenhet av ERP system och systemansvar\n\n\nHar teknisk f\u00f6rst\u00e5else och intresse f\u00f6r IT-relaterade fr\u00e5gor.\n\nDin ans\u00f6kan\nVi presenterar kandidater l\u00f6pande s\u00e5 ans\u00f6k s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor kontakta omar.lordfye@thalamus.se eller tilda.stenmark@thalamus.se\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret.\nDin nya arbetsgivare\nThalamus har funnits sedan \u00e5r 2000 och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt \u00a0konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"\u00c5kerbogatan 45","full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.406484594814,"longitude":15.665607697656},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"58254","positions":1,"profession":"Projektledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-09-14T12:43:11+00:00","expires_at":"2027-03-13T23:59:59+00:00","created_at":"2026-09-15T03:22:05+00:00","updated_at":"2026-09-15T04:00:21+00:00"}}