{"data":{"id":210608,"slug":"it-service-manager-2","type":"job","title":"IT Service Manager","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep knowledge.\n\nFor you as a candidate, we are a reliable partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\n\nFor our customers, it means we are a dependable provider who can quickly match the right expertise with the right needs. In addition to our strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our deliverables.\n\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\n\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\n\nWould you like to take a central role in ensuring and developing IT deliverables in an operation where technology, quality, and security are in focus?\nWe are now seeking an IT Service Manager for a leading Swedish technology and defense company that develops advanced technical solutions for a safer world. In this role in Link\u00f6ping, you will have the opportunity to work in a complex and technically exciting environment where collaboration, structure, and continuous improvements are crucial.\nAs a consultant at Eccera, you receive a secure employment and gather valuable work experience through assignments with our customers. Your consulting manager will support you in your development as you continuously build new experience and knowledge. An excellent opportunity to build a career.\nYour responsibilities\nAs an IT Service Manager, you are responsible for planning, coordinating, and developing IT delivery within your area. You become an important link between different parts of the organization and work closely with colleagues, project managers, service owners, business areas, and other stakeholders. This role suits you if you enjoy creating structure, building good relationships, and getting different parts to work together toward common goals.\nYou will, among other things:\nPlan, coordinate, and follow up on IT deliverables within your area of responsibility\nSupport the service owner in the budgeting process and follow-up\nEnsure that operational activities are carried out according to agreements, needs, and agreed requirements\nIdentify risks, deviations, and areas for improvement and drive actions forward\nCoordinate maintenance activities and ensure efficient IT delivery\nFollow up on and report on quality, cost, and performance\nCreate and maintain good collaboration with colleagues, the business, and other stakeholders\nContribute to development and continuous improvement of working methods and IT services\n\nYour profile\nWe are looking for you with experience in IT Service Management, coordination, or similar roles where you have had responsibility for holding deliverables together and creating structure between different stakeholders. You have a holistic perspective and are used to driving activities forward, following up on deliverables, and managing multiple contact points in parallel. You find it easy to build trust and enjoy a role where communication and collaboration are central parts of your daily work.\nWe would like to see that you have:\nExperience in IT Service Management or similar coordinating role\nExperience coordinating IT deliverables and maintenance activities\nAbility to work systematically with follow-up on quality, cost, and performance\nExperience in risk management and improvement work\nGood communication skills in both Swedish and English\nExperience with agile methods and approaches\n\nAs a person, you are solution-oriented, structured, and communicative. You enjoy creating order and context and find it easy to collaborate with people with different roles and perspectives. You are confident in coordinating multiple activities simultaneously and have the ability to see both the details and the bigger picture. You are motivated by creating security and clarity for others and are a person who willingly takes responsibility for getting things done.\nWhat we offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing further. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise to the right assignments as you advance.","language":"sv","is_translated":true,"title_original":"IT Service Manager","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\n\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\n\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\n\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\n\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\nVill du ta en central roll i att s\u00e4kerst\u00e4lla och utveckla IT-leveranser i en verksamhet d\u00e4r teknik, kvalitet och s\u00e4kerhet st\u00e5r i fokus?\u00a0\nVi s\u00f6ker nu en IT Service Manager till en ledande svensk teknik- och f\u00f6rsvarsakt\u00f6r som utvecklar avancerade tekniska l\u00f6sningar f\u00f6r en s\u00e4krare v\u00e4rld. P\u00e5 detta uppdrag i Link\u00f6ping f\u00e5r du m\u00f6jlighet att arbeta i en komplex och tekniskt sp\u00e4nnande milj\u00f6 d\u00e4r samarbete, struktur och st\u00e4ndiga f\u00f6rb\u00e4ttringar \u00e4r avg\u00f6rande.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nSom IT Service Manager ansvarar du f\u00f6r att planera, koordinera och utveckla IT-leveransen inom ditt omr\u00e5de. Du blir en viktig l\u00e4nk mellan olika delar av organisationen och arbetar n\u00e4ra kollegor, projektledare, tj\u00e4nste\u00e4gare, aff\u00e4rsomr\u00e5den och andra intressenter. Rollen passar dig som tycker om att skapa struktur, bygga goda relationer och f\u00e5 olika delar att samverka mot gemensamma m\u00e5l.\nDu kommer bland annat att:\nPlanera, koordinera och f\u00f6lja upp IT-leveranser inom ditt ansvarsomr\u00e5de\nSt\u00f6dja tj\u00e4nste\u00e4garen i budgetprocess och uppf\u00f6ljning\nS\u00e4kerst\u00e4lla att operativa aktiviteter genomf\u00f6rs enligt avtal, behov och \u00f6verenskomna krav\nIdentifiera risker, avvikelser och f\u00f6rb\u00e4ttringsomr\u00e5den samt driva \u00e5tg\u00e4rder fram\u00e5t\nKoordinera underh\u00e5llsaktiviteter och s\u00e4kerst\u00e4lla en effektiv IT-leverans\nF\u00f6lja upp och rapportera p\u00e5 kvalitet, kostnad och prestanda\nSkapa och underh\u00e5lla goda samarbeten med kollegor, verksamheten och andra intressenter\nBidra till utveckling och kontinuerlig f\u00f6rb\u00e4ttring av arbetss\u00e4tt och IT-tj\u00e4nster\n\nDin profil\nVi s\u00f6ker dig som har erfarenhet av IT Service Management, koordinering eller liknande roller d\u00e4r du har haft ansvar f\u00f6r att h\u00e5lla ihop leveranser och skapa struktur mellan olika intressenter. Du har ett helhetsperspektiv och \u00e4r van vid att driva aktiviteter fram\u00e5t, f\u00f6lja upp leveranser och hantera flera kontaktytor parallellt. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och trivs i en roll d\u00e4r kommunikation och samarbete \u00e4r centrala delar av vardagen.\nVi ser g\u00e4rna att du har:\nErfarenhet av IT Service Management eller liknande samordnande roll\nErfarenhet av att koordinera IT-leveranser och underh\u00e5llsaktiviteter\nF\u00f6rm\u00e5ga att arbeta strukturerat med uppf\u00f6ljning av kvalitet, kostnad och prestanda\nErfarenhet av riskhantering och f\u00f6rb\u00e4ttringsarbete\nGod kommunikativ f\u00f6rm\u00e5ga p\u00e5 b\u00e5de svenska och engelska\nErfarenhet av agila metoder och arbetss\u00e4tt\n\nSom person \u00e4r du l\u00f6sningsorienterad, strukturerad och kommunikativ. Du tycker om att skapa ordning och sammanhang och har l\u00e4tt f\u00f6r att samarbeta med m\u00e4nniskor med olika roller och perspektiv. Du \u00e4r trygg i att koordinera flera aktiviteter samtidigt och har f\u00f6rm\u00e5gan att se b\u00e5de detaljerna och den st\u00f6rre helheten. Du motiveras av att skapa trygghet och tydlighet f\u00f6r andra och \u00e4r en person som g\u00e4rna tar ansvar f\u00f6r att saker blir gjorda.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.420543792914,"longitude":15.606574803644},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"58277","positions":1,"profession":"IT-metodansvarig","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jenny Fr\u00f6jd","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":1,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+460734159353","owner_email":"jenny.frojd@eccera.com","images":[],"published_at":"2026-09-14T10:41:16+00:00","expires_at":"2026-11-13T23:59:59+00:00","created_at":"2026-09-15T03:23:31+00:00","updated_at":"2026-09-15T16:40:48+00:00"}}