{"data":{"id":152336,"slug":"it-servicedeskmedarbetare-vik-1-ar-med-mojlighet-till-forlangning","type":"job","title":"IT Servicedesk Employee, Temporary Position 1 Year with Possibility for Extension","description":"IT Servicedesk Employee at BAUHAUS in J\u00e4rf\u00e4lla\n \nWould you like to combine technology, problem-solving, and service in a role where you make a real difference for colleagues across the Nordic region? We are now looking for a service-oriented and solution-focused employee for our IT Servicedesk in Sweden who wants to contribute to stable, efficient, and professional IT support within BAUHAUS.\n \nAbout the Role and Workplace\nThe IT Servicedesk at BAUHAUS is divided between Stockholm, Aarhus, and Helsinki and consists of a total of 10 people. The team works closely across borders and supports approximately 5,000 colleagues in 54 stores and 8 offices across the Nordic region. In this role, you will be an important contact point for the business and help colleagues both remotely and on-site with everything from simple support questions to more complex technical challenges. This is a temporary position for 1 year with the possibility of extension, based in J\u00e4rf\u00e4lla.\nOur Servicedesk is the hub of Nordic IT support. Here you will be part of an experienced, helpful, and engaged team that works every day to create good working conditions for BAUHAUS employees through fast, clear, and quality support.\n \nYour Main Responsibilities\nProvide IT support to colleagues in Sweden, Denmark, Norway, Finland, Estonia, and Iceland \u2013 both in stores and offices.\nPerform on-site support in stores and offices as needed. This involves some travel. A driver's license is required and access to your own vehicle is an advantage.\nReceive, prioritize, troubleshoot, and resolve cases in Windows environments, Microsoft 365, and Azure, among others.\nSupport business-critical applications.\nWork structured in FreshService and follow ITIL-based processes for quality, documentation, and follow-up.\nContribute to improvements in working methods, knowledge articles, procedures, and collaboration within the team.\n\n \nYour Background and Skills\nWe are looking for someone with relevant education in IT, IT support, system administration, or equivalent experience. Previous experience from a Servicedesk or IT support role is an advantage, especially if you have worked closely with users with varying technical backgrounds and needs.\nYou have good technical understanding and feel comfortable in Windows environments, Microsoft 365, and preferably Azure. It is an advantage if you have worked in a ticketing system before and have an understanding of ITIL processes, documentation, and structured case management.\nTo thrive in this role, you need to be communicative, pedagogical, and service-oriented. You find it easy to create structure, prioritize between cases, and make decisions in your daily work. Since you will be in contact with colleagues in several Nordic countries, you need to have a good command of Swedish and English, both spoken and written.\nDriver's license is required\n \nPersonal Qualities\nService-oriented: You put the user's needs at the center and take responsibility for providing clear, fast, and professional help.\nStructured: You handle multiple cases in parallel, prioritize wisely, and document in a way that makes the work easy to follow up on.\nProactive: You see opportunities for improvement and like to contribute ideas that develop our processes and procedures.\nCollaborative: You enjoy working in a team, share knowledge, and build good relationships with colleagues, the business, and external vendors.\nCommunicative: You explain technical issues in a simple and pedagogical way and create confidence in dialogue with users.\n \nOrganization and Colleagues\nBAUHAUS IT in the Nordic region consists of approximately 90 people distributed across offices in Stockholm, Helsinki, and Aarhus. The IT department is organized in two main areas: Business Applications and IT Operations. Servicedesk is part of IT Operations and is a central support function for both stores and offices.\nWith us, you get access to a broad network of colleagues with different specialist knowledge. This provides good opportunities for collaboration, skill development, and knowledge exchange in a Nordic environment where development, improvement, and learning are a natural part of everyday life.\n \nChallenges and Opportunities\nThe daily life on the IT Servicedesk is varied, developmental, and business-focused. You encounter different types of cases, systems, and user needs, which means no two days are the same. As BAUHAUS continues to develop and expand, you will have the opportunity to broaden your technical skills, strengthen your problem-solving abilities, and contribute to smarter ways of working.\nThis is a role for you who wants to work close to the business and see the direct impact of your work. Through your support, you contribute to stores, offices, and central functions being able to work efficiently every day.\nApplication and Questions\nIf you have questions about the position, you are welcome to contact Jerrimi Hedblad, Servicedesk Manager Nordics, via email: jhe@bauhaus.se. We would be happy to tell you more about the role, the team, and what it is like to work within BAUHAUS IT Nordic.\nWhy You Should Apply\nAs an employee on the IT Servicedesk at BAUHAUS, you get an important role in a Nordic team where service, technology, and collaboration meet. You get to work with varied IT environments, develop together with knowledgeable colleagues, and contribute to thousands of employees having a functioning and efficient workday.\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"IT Servicedeskmedarbetare, vik 1 \u00e5r med m\u00f6jlighet till f\u00f6rl\u00e4ngning","description_original":"IT Servicedesk-medarbetare till BAUHAUS i J\u00e4rf\u00e4lla\n \nVill du kombinera teknik, probleml\u00f6sning och service i en roll d\u00e4r du g\u00f6r verklig skillnad f\u00f6r kollegor i hela Norden? Till v\u00e5r IT Servicedesk i Sverige s\u00f6ker vi nu en serviceinriktad och l\u00f6sningsorienterad medarbetare som vill bidra till stabil, effektiv och professionell IT-support inom BAUHAUS.\n \nOm rollen och arbetsplatsen\nIT Servicedesk hos BAUHAUS \u00e4r uppdelad mellan Stockholm, Aarhus och Helsingfors och best\u00e5r av totalt 10 personer. Teamet arbetar n\u00e4ra \u00f6ver landsgr\u00e4nserna och st\u00f6ttar cirka 5 000 kollegor i 54 varuhus och 8 kontor i Norden. I rollen blir du en viktig kontaktyta f\u00f6r verksamheten och hj\u00e4lper kollegor b\u00e5de p\u00e5 distans och p\u00e5 plats med allt fr\u00e5n enklare supportfr\u00e5gor till mer komplexa tekniska utmaningar. Tj\u00e4nsten \u00e4r ett vikariat p\u00e5 1 \u00e5r med m\u00f6jlighet till f\u00f6rl\u00e4ngning och placering i J\u00e4rf\u00e4lla.\nV\u00e5r Servicedesk \u00e4r navet i den nordiska IT-supporten. H\u00e4r blir du en del av ett erfaret, hj\u00e4lpsamt och engagerat team som varje dag arbetar f\u00f6r att skapa goda arbetsf\u00f6ruts\u00e4ttningar f\u00f6r BAUHAUS medarbetare genom snabb, tydlig och kvalitativ support.\n \nDina huvudsakliga arbetsuppgifter\nGe IT-support till kollegor i Sverige, Danmark, Norge, Finland, Estland och Island \u2013 b\u00e5de i varuhus och p\u00e5 kontor.\nGenomf\u00f6ra onsite-support i varuhus och p\u00e5 kontor vid behov. Vilket inneb\u00e4r viss resande. K\u00f6rkort \u00e4r ett krav och tillg\u00e5ng till egen bil \u00e4r meriterande.\nTa emot, prioritera, fels\u00f6ka och l\u00f6sa \u00e4renden i bland annat Windows-milj\u00f6er, Microsoft 365 och Azure.\nSupportera verksamhetskritiska applikationer.\nArbeta strukturerat i FreshService och f\u00f6lja ITIL-baserade processer f\u00f6r kvalitet, dokumentation och uppf\u00f6ljning.\nBidra till f\u00f6rb\u00e4ttringar av arbetss\u00e4tt, kunskapsartiklar, rutiner och samarbete inom teamet.\n\n \nDin bakgrund och kompetens\nVi s\u00f6ker dig som har en relevant utbildning inom IT, IT-support, systemadministration eller motsvarande erfarenhet. Tidigare erfarenhet fr\u00e5n Servicedesk eller IT-support \u00e4r meriterande, s\u00e4rskilt om du har arbetat n\u00e4ra anv\u00e4ndare med varierande tekniska f\u00f6rkunskaper och behov.\nDu har god teknisk f\u00f6rst\u00e5else och k\u00e4nner dig trygg i Windows-milj\u00f6er, Microsoft 365 och g\u00e4rna Azure. Det \u00e4r en f\u00f6rdel om du har arbetat i ett \u00e4rendehanteringssystem tidigare och har f\u00f6rst\u00e5else f\u00f6r ITIL-processer, dokumentation och strukturerad \u00e4rendehantering.\nF\u00f6r att trivas i rollen beh\u00f6ver du vara kommunikativ, pedagogisk och serviceinriktad. Du har l\u00e4tt f\u00f6r att skapa struktur, prioritera mellan \u00e4renden och fatta beslut i vardagen. Eftersom du kommer att ha kontakt med kollegor i flera nordiska l\u00e4nder beh\u00f6ver du beh\u00e4rska svenska och engelska v\u00e4l, b\u00e5de i tal och skrift.\nK\u00f6rkort \u00e4r ett krav\n \nPersonliga egenskaper\nServiceinriktad: Du s\u00e4tter anv\u00e4ndarens behov i centrum och tar ansvar f\u00f6r att ge tydlig, snabb och professionell hj\u00e4lp.\nStrukturerad: Du hanterar flera \u00e4renden parallellt, prioriterar klokt och dokumenterar p\u00e5 ett s\u00e4tt som g\u00f6r arbetet l\u00e4tt att f\u00f6lja upp.\nInitiativrik: Du ser f\u00f6rb\u00e4ttringsm\u00f6jligheter och bidrar g\u00e4rna med id\u00e9er som utvecklar v\u00e5ra processer och rutiner.\nSamarbetsorienterad: Du trivs i team, delar kunskap och bygger goda relationer med kollegor, verksamheten och externa leverant\u00f6rer.\nKommunikativ: Du f\u00f6rklarar tekniska fr\u00e5gor p\u00e5 ett enkelt och pedagogiskt s\u00e4tt och skapar trygghet i dialogen med anv\u00e4ndare.\n \nOrganisation och kollegor\nBAUHAUS IT i Norden best\u00e5r av cirka 90 personer f\u00f6rdelade p\u00e5 kontor i Stockholm, Helsingfors och Aarhus. IT-avdelningen \u00e4r organiserad i tv\u00e5 huvudomr\u00e5den: Business Applications och IT Operations. Servicedesk tillh\u00f6r IT Operations och \u00e4r en central st\u00f6dfunktion f\u00f6r b\u00e5de varuhus och kontor.\nHos oss f\u00e5r du tillg\u00e5ng till ett brett n\u00e4tverk av kollegor med olika specialistkunskaper. Det ger goda m\u00f6jligheter till samarbete, kompetensutveckling och erfarenhetsutbyte i en nordisk milj\u00f6 d\u00e4r utveckling, f\u00f6rb\u00e4ttring och l\u00e4rande \u00e4r en naturlig del av vardagen.\n \nUtmaningar och m\u00f6jligheter\nVardagen p\u00e5 IT Servicedesk \u00e4r varierad, utvecklande och verksamhetsn\u00e4ra. Du m\u00f6ter olika typer av \u00e4renden, system och anv\u00e4ndarbehov, vilket g\u00f6r att ingen dag \u00e4r den andra lik. I takt med att BAUHAUS forts\u00e4tter att utvecklas och expandera f\u00e5r du m\u00f6jlighet att bredda din tekniska kompetens, st\u00e4rka din probleml\u00f6sningsf\u00f6rm\u00e5ga och bidra till smartare arbetss\u00e4tt.\nDet h\u00e4r \u00e4r en roll f\u00f6r dig som vill arbeta n\u00e4ra verksamheten och se den direkta effekten av ditt arbete. Genom din support bidrar du till att varuhus, kontor och centrala funktioner kan arbeta effektivt varje dag.\nAns\u00f6kan och fr\u00e5gor\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta Jerrimi Hedblad, Servicedesk Manager Nordics, via e-post: jhe@bauhaus.se. Vi ber\u00e4ttar g\u00e4rna mer om rollen, teamet och hur det \u00e4r att arbeta inom BAUHAUS IT Nordic.\nD\u00e4rf\u00f6r ska du s\u00f6ka\nSom medarbetare p\u00e5 IT Servicedesk hos BAUHAUS f\u00e5r du en viktig roll i ett nordiskt team d\u00e4r service, teknik och samarbete m\u00f6ts. Du f\u00e5r arbeta med varierande IT-milj\u00f6er, utvecklas tillsammans med kunniga kollegor och bidra till att tusentals medarbetare f\u00e5r en fungerande och effektiv arbetsdag.\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Enk\u00f6pingsv\u00e4gen 41","full_address":null,"city":"J\u00e4rf\u00e4lla","country":"SE","latitude":59.423639529871,"longitude":17.85521581532},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader \u2013 upp till 12 m\u00e5nader","employer":"BAUHAUS & CO KOMMANDITBOLAG","postcode":"17738","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"temporary","occupation_field":"Data\/IT","employer_workplace":"BAUHAUS & Co KB","experience_required":true,"employment_type_label":"Vikariat"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jhe@bauhaus.se","images":[],"published_at":"2026-08-12T09:00:15+00:00","expires_at":"2026-09-11T23:59:59+00:00","created_at":"2026-08-15T03:29:12+00:00","updated_at":"2026-08-25T03:04:14+00:00"}}