{"data":{"id":221712,"slug":"it-support-specialist-2","type":"job","title":"IT Support Specialist","description":"Do you have a few years of experience in IT support and want to take the next step in a broader technical role? We're now looking for an IT Support Specialist who wants to work closely with users, providing varied support, technical troubleshooting, and more complex IT tasks.\nAbout the Company\nOur client is a large organization with an extensive internal IT environment and many users across the business. Here you'll become part of an IT team that works closely with users, where service, collaboration, and technical problem-solving are key parts of your daily work. More information about the client will be provided in the next step of the process.\nThe position starts as a consulting assignment through Mero for 6 months with excellent opportunities for a long-term employment with the client.\nAbout the Role\nAs an IT Support Specialist, you'll work in the internal helpdesk as one of the first points of contact for internal users who need help with IT-related questions. You'll receive, register, classify, and resolve incoming tickets and work continuously with troubleshooting in areas such as Windows, Microsoft 365, Entra ID, accounts, permissions, and basic network-related issues.\nPart of the role also involves service tasks such as account creation, permission assignment, and basic configuration changes according to established procedures. You'll document tickets and solutions in the ticket system, follow up on ongoing issues, and escalate to 2nd line support when needed.\nThe role involves extensive user contact and therefore requires you to be able to explain technical solutions in a simple and clear manner. You'll also contribute to developing the support approach by identifying recurring problems, sharing knowledge, and helping improve daily service delivery.\nAbout You\nWe're looking for someone with several years of experience in IT support, service desk, or similar roles, and who feels comfortable in a Microsoft-based user environment. You enjoy problem-solving, are technically curious, and thrive on helping users in a clear and pedagogical way. We'd like to see that you have:\n\nExperience with Microsoft 365 and knowledge of Entra\n\n\nGood experience troubleshooting Windows and user environments\n\n\nExperience with ticket management systems and structured ticket handling\n\n\nBasic understanding of networks and IT infrastructure\n\n\nStrong proficiency in Swedish and English, both spoken and written\n\n\nAs a person, you're service-oriented, responsible, and used to working in a structured way even when handling multiple tickets simultaneously. You enjoy collaborating with others, take ownership of your tickets, and have a calm and clear approach when interacting with users.\nAdditional Information\nStart: By agreement Location: Stockholm Scope: Full-time Salary: By agreement\nDo you have questions about the position? Contact recruiting manager Joakim Gullin at joakim@mero.se or 0709-700016. We work with continuous selection, so please submit your application as soon as possible.","language":"sv","is_translated":true,"title_original":"IT Support Specialist","description_original":"Har du n\u00e5gra \u00e5rs erfarenhet inom IT-support och vill ta n\u00e4sta steg i en bredare teknisk roll? Vi s\u00f6ker nu en IT Support Specialist som vill arbeta n\u00e4ra anv\u00e4ndarna med varierad support, teknisk fels\u00f6kning och mer komplexa IT-\u00e4renden.\nOm f\u00f6retaget\nV\u00e5r kund \u00e4r ett st\u00f6rre bolag med en omfattande intern IT-milj\u00f6 och m\u00e5nga anv\u00e4ndare i verksamheten. H\u00e4r blir du en del av ett IT-team som arbetar n\u00e4ra anv\u00e4ndarna och d\u00e4r service, samarbete och teknisk probleml\u00f6sning \u00e4r en viktig del av vardagen. Mer information om kunden kommer i n\u00e4sta steg av processen.\nTj\u00e4nsten inleds som ett konsultuppdrag via oss p\u00e5 Mero p\u00e5 6 m\u00e5nader med goda m\u00f6jligheter till l\u00e5ngsiktig anst\u00e4llning hos kunden.\nOm rollen\nSom IT Support Specialist arbetar du i den interna helpdesken och \u00e4r en av de f\u00f6rsta kontaktv\u00e4garna f\u00f6r interna anv\u00e4ndare som beh\u00f6ver hj\u00e4lp med IT-relaterade fr\u00e5gor. Du tar emot, registrerar, klassificerar och l\u00f6ser inkommande \u00e4renden och arbetar l\u00f6pande med fels\u00f6kning inom bland annat Windows, Microsoft 365, Entra ID, konton, beh\u00f6righeter och enklare n\u00e4tverksrelaterade fr\u00e5gor.\nEn del av rollen best\u00e5r \u00e4ven av service\u00e4renden som kontoskapande, beh\u00f6righetstilldelning och enklare konfigurations\u00e4ndringar enligt etablerade rutiner. Du dokumenterar \u00e4renden och l\u00f6sningar i \u00e4rendesystemet, f\u00f6ljer upp p\u00e5g\u00e5ende \u00e4renden och eskalerar vidare till 2nd line n\u00e4r det kr\u00e4vs.\nRollen inneb\u00e4r mycket kontakt med anv\u00e4ndare och st\u00e4ller d\u00e4rf\u00f6r krav p\u00e5 att du kan f\u00f6rklara tekniska l\u00f6sningar p\u00e5 ett enkelt och tydligt s\u00e4tt. Du bidrar ocks\u00e5 till att utveckla arbetss\u00e4ttet i supporten genom att uppm\u00e4rksamma \u00e5terkommande problem, dela kunskap och bidra till f\u00f6rb\u00e4ttringar i den dagliga leveransen.\nOm dig\nVi s\u00f6ker dig som har n\u00e5gra \u00e5rs erfarenhet inom IT-support, servicedesk eller liknande och som k\u00e4nner dig trygg i en Microsoftbaserad anv\u00e4ndarmilj\u00f6. Du gillar probleml\u00f6sning, \u00e4r tekniskt nyfiken och trivs med att hj\u00e4lpa anv\u00e4ndare p\u00e5 ett tydligt och pedagogiskt s\u00e4tt. Vi ser g\u00e4rna att du har:\n\nErfarenhet av Microsoft 365 och kunskaper inom Entra \n\n\nGod vana av fels\u00f6kning i Windows- och anv\u00e4ndarmilj\u00f6er\n\n\nErfarenhet av \u00e4rendehanteringssystem och strukturerad \u00e4rendehantering\n\n\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r n\u00e4tverk och IT-infrastruktur\n\n\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\n\n\nSom person \u00e4r du serviceinriktad, ansvarstagande och van vid att arbeta strukturerat \u00e4ven n\u00e4r det \u00e4r m\u00e5nga \u00e4renden samtidigt. Du samarbetar g\u00e4rna med andra, tar ansvar f\u00f6r dina \u00e4renden och har ett lugnt och tydligt s\u00e4tt i kontakten med anv\u00e4ndare.\n\u00d6vrig information\nStart: Enligt \u00f6verenskommelse Plats: Stockholm Omfattning: Heltid L\u00f6n: Enligt \u00f6verenskommelse\nHar du fr\u00e5gor om tj\u00e4nsten? Kontakta ansvarig rekryterare Joakim Gullin p\u00e5 joakim@mero.se eller 0709-700016. Vi arbetar med l\u00f6pande urval, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"114 35","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336155524664,"longitude":18.074077582351},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Mero Rekrytering AB","postcode":"11435","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobs.mero.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Mero Rekrytering AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0709-700016","owner_email":"joakim@mero.se","images":[],"published_at":"2026-09-18T13:42:03+00:00","expires_at":"2026-10-11T23:59:59+00:00","created_at":"2026-09-19T03:25:15+00:00","updated_at":"2026-09-22T03:04:31+00:00"}}