{"data":{"id":161192,"slug":"it-support-specialist-2nd-line-till-orebro","type":"job","title":"IT Support Specialist (2nd Line) in \u00d6rebro","description":"Do you have a few years of experience in 2nd line support and enjoy being the technical hub on-site? Here's your chance to step into a broad role at our client's headquarters where your problem-solving skills will make a real difference. We welcome your application!\n\nABOUT THE ROLE\n\nAs an IT Support Specialist, you'll be a key person in our client's daily IT delivery. You'll be based at the headquarters in \u00d6rebro and serve as the local IT contact for users in an international organization. The role is perfect for you if you want to work close to the business and provide operational support with responsibility for stable operations.\n\nIn this role, you'll:\n- Provide qualified 2nd line support on-site and handle tickets in the ticketing system\n- Troubleshoot and solve issues related to Windows, Office 365, networks, and hardware\n- Take responsibility for installation, configuration, and maintenance of PCs, mobile devices (iOS\/Android), and peripherals\n- Collaborate with 1st and 3rd line support as well as external vendors to ensure stable operations\n\nWE'RE LOOKING FOR SOMEONE WHO:\n- Has experience in 2nd line IT support\n- Possesses good knowledge of Windows OS, Office 365, and Active Directory\n- Has a basic understanding of networking (TCP\/IP, DNS, DHCP)\n- Has previous experience working structured with ticketing systems\n- Is fluent in Swedish and English\n\nIt's a plus if you:\n- Have experience with MDM\/Intune, Azure, or other cloud services\n- Have previously worked in a larger or international organization\n- Have experience supporting meeting technology and AV equipment\n\nAs a person, you're service-oriented and professional in your interactions. You're a natural problem-solver who takes great personal responsibility for prioritizing and driving your tickets forward in an operational setting. Since the role involves many customer touchpoints, we see that you're communicative, confident in your technical skills, and comfortable working on-site.\n\nOTHER INFORMATION\n\nScope: Full-time\nLocation: \u00d6rebro\nStart: By agreement\nContact: Stina Hed, stina.hed@friday.se\nSalary: Fixed monthly salary\n\nABOUT FRIDAY\n\nAt Friday, we're passionate about giving you, as a tech talent, a really good start to your career. By listening to what drives you, we match you with companies and opportunities that make you look forward to going to work.\n\nWe highly value ambition and potential and actively work for unbiased recruitment, where everyone gets the same chance to succeed.\n\nWe're located in Stockholm, Gothenburg, Malm\u00f6, Link\u00f6ping, and \u00d6rebro. Every year, we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.","language":"sv","is_translated":true,"title_original":"IT Support Specialist (2nd line) till \u00d6rebro","description_original":"Har du n\u00e5gra \u00e5rs erfarenhet av 2nd line support och trivs med att vara den tekniska knutpunkten p\u00e5 plats? H\u00e4r f\u00e5r du chansen att kliva in i en bred roll p\u00e5 v\u00e5r kunds huvudkontor d\u00e4r din probleml\u00f6sningsf\u00f6rm\u00e5ga verkligen g\u00f6r skillnad. V\u00e4lkommen med din ans\u00f6kan!\nOM TJ\u00c4NSTENSom IT Support Specialist blir du en nyckelperson i v\u00e5r kunds dagliga IT-leverans. Du kommer att utg\u00e5 fr\u00e5n huvudkontoret i \u00d6rebro och agera lokal IT-kontakt f\u00f6r anv\u00e4ndare i en internationell organisation. Tj\u00e4nsten \u00e4r perfekt f\u00f6r dig som vill arbeta n\u00e4ra verksamheten och agera operativ support med ansvar f\u00f6r stabil drift.\nI rollen kommer du bland annat att:\nGe kvalificerad 2nd line support onsite samt hantera \u00e4renden i \u00e4rendehanteringssystem\nArbeta med fels\u00f6kning och probleml\u00f6sning inom Windows, Office 365, n\u00e4tverk och h\u00e5rdvara\nAnsvara f\u00f6r installation, konfiguration och underh\u00e5ll av PC, mobiltelefoner (iOS\/Android) samt kringutrustning\nSamverka med 1st och 3rd line support samt externa leverant\u00f6rer f\u00f6r att s\u00e4kerst\u00e4lla drift\nVI S\u00d6KER DIG SOMHar erfarenhet av IT-support p\u00e5 2nd line-niv\u00e5\nBesitter goda kunskaper i Windows OS, Office 365 och Active Directory\nHar en grundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r n\u00e4tverk (TCP\/IP, DNS, DHCP)\nHar tidigare erfarenhet av att arbeta strukturerat i \u00e4rendehanteringssystem\n\u00c4r flytande i svenska och engelska\nDet \u00e4r meriterande om du:Har erfarenhet av MDM\/Intune, Azure eller andra molntj\u00e4nster\nTidigare har arbetat i en st\u00f6rre eller internationell organisation\nHar erfarenhet av support f\u00f6r m\u00f6testeknik och AV-utrustning\n\nSom person \u00e4r du serviceinriktad och professionell i ditt bem\u00f6tande. Du \u00e4r en naturlig probleml\u00f6sare som tar stort eget ansvar f\u00f6r att prioritera och driva dina \u00e4renden fram\u00e5t i en operativ vardag. Eftersom rollen inneb\u00e4r m\u00e5nga kontaktytor ser vi att du \u00e4r kommunikativ, trygg i din tekniska kompetens och trivs i en onsite-roll.\n\n\u00d6vrig informationOmfattning: HeltidPlacering: \u00d6rebroStart: Enligt \u00f6verenskommelseKontaktperson: Stina Hed, stina.hed@friday.seL\u00f6n: Fast m\u00e5nadsl\u00f6n\n\nOM FRIDAYP\u00e5 Friday brinner vi f\u00f6r att ge dig som Tech-talang en riktigt bra start p\u00e5 karri\u00e4ren. Genom att lyssna p\u00e5 vad just du vill och drivs av, matchar vi dig med f\u00f6retag och m\u00f6jligheter som f\u00e5r dig att se fram emot att g\u00e5 till jobbet.\nVi v\u00e4rderar ambition och potential h\u00f6gt och arbetar aktivt f\u00f6r en f\u00f6rdomsfri rekrytering, d\u00e4r alla ges samma chans att lyckas.\nVi finns i Stockholm, G\u00f6teborg, Malm\u00f6, Link\u00f6ping och \u00d6rebro. Varje \u00e5r genomf\u00f6r vi \u00f6ver 5 000 karri\u00e4rm\u00f6ten och matchar kandidater med allt fr\u00e5n globala f\u00f6retag till innovativa startups.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"N\u00e4bbtorgsgatan 8B","full_address":null,"city":"\u00d6rebro","country":"SE","latitude":59.268872052987,"longitude":15.208231410517},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Friday V\u00e4st AB","postcode":"70223","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Stina Hed","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Friday Mitt","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"stina.hed@friday.se","images":[],"published_at":"2026-08-18T20:49:29+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-19T03:15:43+00:00","updated_at":"2026-08-20T03:01:40+00:00"}}