{"data":{"id":145659,"slug":"it-support-till-en-nordisk-teknikpartner-2","type":"job","title":"IT Support for a Nordic Technology Partner","description":"About the Company\nAt Asta Agency, we partner with a Nordic technology company that is service-oriented and puts customer experience first. Through high expertise, commitment, and a solution-focused approach, the company has established itself as a valued player in its field. Here you'll become part of a team that values collaboration, quality, and continuous development.\nAsta Agency is collaborating with the company in this recruitment process. This is a consulting assignment with the possibility of employment with the company. You will initially be employed by Asta Agency and work as a consultant for the company.\n\nAbout the Role\nAs IT Support, you play an important role in providing users with fast and professional support in their daily work. You help customers with technical questions, troubleshooting, and account management, as well as provide support for hardware used in conjunction with the company's system solutions.\nPhone and case management systems are your primary work tools, and you handle incoming cases continuously with a focus on understanding the problem, finding the right solution, and providing the customer with clear and service-oriented assistance. You work closely with your team colleagues and escalate more complex cases when needed.\n\nCommon tasks include:\n\nTroubleshooting network equipment\n\nAccount management and user support\n\nHandling basic technical questions\n\nSupport related to hardware and system solutions\n\nCollaboration with the team to resolve and, if necessary, escalate customer cases\n\nQualifications and Characteristics\nWe're looking for someone with a genuine interest in delivering high-quality service. To thrive and succeed in this role, we believe you have a strong customer focus and always strive to create a positive experience for every customer. You are driven to achieve set goals and see continuous development as a natural part of your work. Working toward clear objectives, both independently and with colleagues, motivates you.\n\nAs a person, you are part of a team that acts with integrity, responsibility, and reliability. You are flexible and adapt easily to new situations and varied tasks. You thrive in a changing environment where you have the opportunity to develop and learn new things. Furthermore, you are communicative, collaboration-oriented, and contribute with positive engagement to the team. You have a solution-oriented approach and are skilled at analyzing challenges and finding effective and sustainable solutions.\n\nAdditionally, you have:\n\nAt least one year of experience in either technical support or customer service.\n\nA strong motivation and interest in developing within IT and working with major customers.\n\nA strong customer focus, are service-oriented, highly solution-focused, sociable, and have a positive attitude.\n\nVery good knowledge of both Swedish and English.\n\nOther Information\nStart: Immediate\n\nLocation: Malm\u00f6\n\nScope: Full-time\n\nSalary: According to agreement\n\nWe apply continuous selection in this process, which means the position may be filled before the final application deadline. We therefore recommend that you apply as soon as possible!\n\nIf you have any questions about Asta Agency's recruitment process, don't hesitate to contact alice@astaagency.se.\n\nAbout Asta Agency\nAsta Agency is a recruitment and staffing company that helps companies find the right employees throughout Sweden with a focus on Stockholm, Gothenburg, and Malm\u00f6. We recruit and provide specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in taking the next step.\n\nLearn more about how we work with recruitment, staffing, and temp staffing at astaagency.se.","language":"sv","is_translated":true,"title_original":"IT-support till en Nordisk Teknikpartner","description_original":"Om f\u00f6retaget\nVi p\u00e5 Asta Agency samarbetar med en nordisk teknikpartner som \u00e4r ett serviceinriktat f\u00f6retag som s\u00e4tter kundupplevelsen i f\u00f6rsta rummet. Genom h\u00f6g kompetens, engagemang och ett l\u00f6sningsorienterat arbetss\u00e4tt har f\u00f6retaget etablerat sig som en uppskattad akt\u00f6r inom sitt omr\u00e5de. H\u00e4r blir du en del av ett team som v\u00e4rdes\u00e4tter samarbete, kvalitet och st\u00e4ndig utveckling. \nAsta Agency samarbetar med f\u00f6retaget i den h\u00e4r rekryteringsprocessen. Det \u00e4r ett konsultuppdrag med m\u00f6jlighet till anst\u00e4llning hos f\u00f6retaget. Du blir initialt anst\u00e4lld av Asta Agency och arbetar som konsult hos f\u00f6retaget.\nOm tj\u00e4nsten\nSom IT-Support har du en viktig roll i att ge anv\u00e4ndare snabb och professionell support i deras dagliga arbete. Du hj\u00e4lper kunder med tekniska fr\u00e5gor, fels\u00f6kning och kontohantering samt ger support kring den h\u00e5rdvara som anv\u00e4nds tillsammans med f\u00f6retagets systeml\u00f6sningar.\nTelefon och \u00e4rendehanteringssystem \u00e4r dina fr\u00e4msta arbetsverktyg och du hanterar l\u00f6pande inkommande \u00e4renden med fokus p\u00e5 att f\u00f6rst\u00e5 problemet, hitta r\u00e4tt l\u00f6sning och ge kunden ett tydligt och serviceinriktat bem\u00f6tande. Du arbetar n\u00e4ra dina kollegor i teamet och eskalerar mer komplexa \u00e4renden vidare n\u00e4r det beh\u00f6vs.\nVanligt f\u00f6rekommande arbetsuppgifter \u00e4r:\n\nFels\u00f6kning av n\u00e4tverksutrustning\n\n\nKontohantering och anv\u00e4ndarsupport\n\n\nHantering av enklare tekniska fr\u00e5gor\n\n\nSupport kopplad till h\u00e5rdvara och systeml\u00f6sningar\n\n\nSamarbete med teamet f\u00f6r att l\u00f6sa och vid behov eskalera kund\u00e4renden\n\nKvalifikationer och egenskaper \nVi s\u00f6ker dig som har ett genuint intresse f\u00f6r att leverera service av h\u00f6g kvalitet. F\u00f6r att trivas och lyckas i rollen tror vi att du har ett starkt kundfokus och alltid str\u00e4var efter att skapa en positiv upplevelse f\u00f6r varje kund. Du drivs av att n\u00e5 uppsatta m\u00e5l och ser kontinuerlig utveckling som en sj\u00e4lvklar del av ditt arbete. Att arbeta mot tydliga m\u00e5l, b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med kollegor, motiverar dig.\nSom person \u00e4r du en del av ett team som agerar med integritet, ansvarstagande och p\u00e5litlighet. Du \u00e4r flexibel och har l\u00e4tt f\u00f6r att anpassa dig till nya situationer och varierande arbetsuppgifter. Du trivs i en f\u00f6r\u00e4nderlig milj\u00f6 d\u00e4r du f\u00e5r m\u00f6jlighet att utvecklas och l\u00e4ra dig nytt. Vidare \u00e4r du kommunikativ, samarbetsinriktad och bidrar med ett positivt engagemang i teamet. Du har ett l\u00f6sningsorienterat f\u00f6rh\u00e5llningss\u00e4tt och \u00e4r skicklig p\u00e5 att analysera utmaningar samt hitta effektiva och h\u00e5llbara l\u00f6sningar. \nD\u00e4rtill har du:\n\nMinst ett \u00e5rs erfarenhet av antingen teknisk support eller kundtj\u00e4nst\/service.\n\n\nEn stark motivation och ett intresse f\u00f6r att utvecklas inom IT samt att arbeta mot st\u00f6rre kunder.\n\n\nEtt stort kundfokus, \u00e4r serviceinriktad, starkt l\u00f6sningsfokuserad, social och har en positiv attityd.\n\n\nMycket goda kunskaper i b\u00e5de svenska och engelska. \n\n\u00d6vrig information\nStart: Omg\u00e5ende \n\n\nPlats:\u00a0Malm\u00f6 \n\n\nOmfattning:\u00a0Heltid \n\n\nL\u00f6n:\u00a0Enligt \u00f6verenskommelse  \n\n\nVi till\u00e4mpar l\u00f6pande urval i denna process vilket inneb\u00e4r att tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag. Vi rekommenderar dig d\u00e4rf\u00f6r att ans\u00f6ka s\u00e5 snart som m\u00f6jligt!\nHar du fr\u00e5gor eller funderingar kring Asta Agencys rekryteringsprocess, tveka inte att h\u00f6ra av dig till alice@astaagency.se. \nOm Asta Agency\nAsta Agency \u00e4r ett rekryterings- och bemanningsf\u00f6retag som hj\u00e4lper f\u00f6retag att hitta r\u00e4tt tj\u00e4nstem\u00e4n\u00a0i hela Sverige med fokus p\u00e5\u00a0Stockholm, G\u00f6teborg och Malm\u00f6. Vi rekryterar och hyr ut specialister och generalister inom f\u00f6rs\u00e4ljning, marknad, HR, kundservice, ekonomi, administration, IT och tech. Med fokus p\u00e5 kvalitet, l\u00e5ngsiktighet och smarta l\u00f6sningar st\u00f6ttar vi b\u00e5de f\u00f6retag och kandidater i n\u00e4sta steg.\nL\u00e4s mer om hur vi arbetar med rekrytering, bemanning och hyrrekrytering p\u00e5 astaagency.se.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Malm\u00f6 Central Station","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.612955889858,"longitude":13.008721911577},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Asta Agency AB","postcode":"21120","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobs.astaagency.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Asta Agency","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"alice@astaagency.se","images":[],"published_at":"2026-08-10T13:28:23+00:00","expires_at":"2027-02-06T23:59:59+00:00","created_at":"2026-08-15T03:00:37+00:00","updated_at":"2026-08-17T02:54:07+00:00"}}