{"data":{"id":205486,"slug":"it-supporttekniker-10","type":"job","title":"IT Support Technician","description":"Do you have a few years of experience in IT support and enjoy a day-to-day environment where you can help users, troubleshoot, and solve various technical problems? We're now looking for an IT Support Technician at a larger organization in Malm\u00f6, where you'll work broadly with internal support in a large IT environment.\nAbout the Company\nOur client has a large internal IT environment where the support function plays an important role in daily operations. You'll become part of an IT team that works closely with users with a focus on service, problem-solving, and a well-functioning IT environment. More information about the client will be provided later in the process.\nThe position starts as a consultant assignment through us at Mero with good opportunities for long-term employment with the client.\nAbout the Role\nIn this role, you'll work with first-line support and help users solve various IT problems in their daily work. You'll receive requests via phone and email, troubleshoot, and resolve as much as possible directly.\nYou'll work with a variety of IT requests and need to be able to understand the problem, test possible solutions, and determine when a request needs to be escalated to second-line support. This requires that you're confident in basic IT troubleshooting and experienced at guiding users through different technical problems.\nYou're also responsible for documenting requests clearly and ensuring that the right information is in place for continued handling. This role suits you if you enjoy the combination of technology, problem-solving, and extensive user contact.\nAbout You\nWe're looking for someone with a few years of experience in IT support or servicedesk who is confident in independently troubleshooting and solving users' IT problems. You have good general IT knowledge, are experienced in handling many different types of support requests, and know what information is needed when a request needs to be escalated. To succeed in this role, we'd like to see that you have:\n\nA few years of experience in first-line support or servicedesk\n\n\nGood experience with technical troubleshooting and user support\n\n\nExperience working with ticket management systems\n\n\nAbility to document and communicate technical problems in a clear manner\n\n\nGood knowledge of Swedish and English, both spoken and written\n\n\nAs a person, you're service-oriented, solution-focused, and organized. You enjoy diving into technical problems and thrive in a role where you combine IT with extensive user contact.\nAs a person, you're service-oriented and responsible and enjoy collaborating with others. You work in a structured manner, enjoy taking your own initiatives, and feel comfortable in an environment where the pace and types of requests can vary.\nAdditional Information\nStart: By agreement\nLocation: Malm\u00f6\nScope: Full-time\nEmployment type: Permanent position\nWorking hours: Daytime\nSalary: By agreement\nDo you have questions about this position? Contact the responsible recruiter Joakim Gullin at joakim@mero.se or 0709-700016. We conduct continuous selection, so please send in your application as soon as possible.","language":"sv","is_translated":true,"title_original":"IT-supporttekniker","description_original":"Har du n\u00e5gra \u00e5rs erfarenhet av IT-support och \u00e4r van vid att fels\u00f6ka, analysera och l\u00f6sa tekniska problem i anv\u00e4ndarmilj\u00f6er? I rollen arbetar du brett med first line-support och hj\u00e4lper anv\u00e4ndare med varierade IT-relaterade \u00e4renden i den dagliga verksamheten.\nOm f\u00f6retaget\nV\u00e5r kund har en st\u00f6rre intern IT-milj\u00f6 d\u00e4r supportfunktionen spelar en viktig roll i den dagliga verksamheten. Du blir en del av ett IT-team som arbetar n\u00e4ra anv\u00e4ndarna med fokus p\u00e5 service, probleml\u00f6sning och en v\u00e4lfungerande IT-milj\u00f6. Mer information om kunden l\u00e4mnas l\u00e4ngre fram i processen.\nTj\u00e4nsten inleds som ett konsultuppdrag via oss p\u00e5 Mero med goda m\u00f6jligheter till l\u00e5ngsiktig anst\u00e4llning hos kunden eller fortsatt som konsult via oss.\nOm rollen\nI rollen arbetar du med first line-support och hj\u00e4lper anv\u00e4ndare att l\u00f6sa olika IT-problem i vardagen. Du tar emot \u00e4renden via telefon och mejl, fels\u00f6ker och l\u00f6ser s\u00e5 mycket som m\u00f6jligt direkt.\nDu arbetar med varierade IT-\u00e4renden och beh\u00f6ver kunna s\u00e4tta dig in i problemet, testa m\u00f6jliga l\u00f6sningar och avg\u00f6ra n\u00e4r ett \u00e4rende beh\u00f6ver tas vidare till second line. Det kr\u00e4ver att du \u00e4r trygg i grundl\u00e4ggande IT-fels\u00f6kning och van vid att guida anv\u00e4ndare genom olika tekniska problem.\nDu ansvarar \u00e4ven f\u00f6r att dokumentera \u00e4renden tydligt och se till att r\u00e4tt information finns p\u00e5 plats f\u00f6r fortsatt hantering. Rollen passar dig som gillar kombinationen av teknik, probleml\u00f6sning och mycket kontakt med anv\u00e4ndare.\nOm dig\nVi s\u00f6ker dig som har n\u00e5gra \u00e5rs erfarenhet av IT-support eller servicedesk och som \u00e4r trygg i att sj\u00e4lvst\u00e4ndigt fels\u00f6ka och l\u00f6sa anv\u00e4ndarnas IT-problem. Du har en god generell IT-f\u00f6rst\u00e5else, \u00e4r van vid att hantera m\u00e5nga olika typer av support\u00e4renden och vet vilken information som beh\u00f6vs n\u00e4r ett \u00e4rende beh\u00f6ver tas vidare. F\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\n\nN\u00e5gra \u00e5rs erfarenhet av first line-support eller servicedesk\n\n\nGod vana av teknisk fels\u00f6kning och anv\u00e4ndarsupport\n\n\nErfarenhet av att arbeta i \u00e4rendehanteringssystem\n\n\nF\u00f6rm\u00e5ga att dokumentera och kommunicera tekniska problem p\u00e5 ett tydligt s\u00e4tt\n\n\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\n\n\nSom person \u00e4r du serviceinriktad och ansvarstagande och trivs med att samarbeta med andra. Du arbetar strukturerat, tar g\u00e4rna egna initiativ och k\u00e4nner dig bekv\u00e4m i en vardag d\u00e4r tempot och typen av \u00e4renden kan variera.\n\u00d6vrig information\nStart: Enligt \u00f6verenskommelse Plats: Malm\u00f6 Omfattning: Heltid Anst\u00e4llningsform: Tillsvidareanst\u00e4llning Arbetstid: Dagtid L\u00f6n: Enligt \u00f6verenskommelse\nHar du fr\u00e5gor om tj\u00e4nsten? Kontakta ansvarig rekryterare Joakim Gullin p\u00e5 joakim@mero.se eller 0709-700016. Vi arbetar med l\u00f6pande urval, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"211 36","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.605145547749,"longitude":13.005288456906},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Mero Rekrytering AB","postcode":"21136","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"https:\/\/jobs.mero.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Mero Rekrytering AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":4,"ai_vendor_counts":{"openai":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0709-700016","owner_email":"joakim@mero.se","images":[],"published_at":"2026-09-10T12:33:40+00:00","expires_at":"2026-09-24T23:59:59+00:00","created_at":"2026-09-11T03:24:58+00:00","updated_at":"2026-09-17T03:00:25+00:00"}}