{"data":{"id":202523,"slug":"it-supporttekniker-2nd-line","type":"job","title":"IT Support Technician (2nd Line)","description":"We are continuing to grow in Nyk\u00f6ping and are now looking for a dedicated Second line technician who wants to be part of creating smarter and more sustainable IT solutions for our customers. In the long term, you have the opportunity to take the next step into a consultant role.\n\nFor us, people\u2014both colleagues and customers\u2014come first.\n\nWe believe in participation, curiosity, and a working day where every team member can make an impact. Here you get to be yourself, develop, and contribute to solutions that actually make a difference in our customers' daily work. With us, you'll work with many interesting corporate customers and their users.\n\nThe Role of Second Line Technician\n\nAs a Second line technician, you are a technically skilled resource in our Service Desk. You work closely with users and customer environments and help create stable, secure, and modern IT solutions.\n\nYou handle more complex issues and drive improvements in our customers' environments. For the right person, there are good opportunities to grow further toward a consultant role, with more customer-facing assignments and participation in larger projects.\n\nExamples of tasks you will work with at our company:\n\u2022 Troubleshooting and user support via phone, email, remote access, and on-site\n\u2022 Administration and troubleshooting in Microsoft 365, Entra ID\/Azure AD, and Active Directory\n\u2022 Client management (Intune\/similar), installation, and deployment of computers and peripherals\n\u2022 Permission and account management, onboarding\/offboarding\n\u2022 Documentation, improvement suggestions, and standardization of procedures\n\u2022 Participation in smaller projects, changes, and planned work at customer sites\n\u2022 On-site work at customer locations when needed\n\nWe are looking for you who:\n\u2022 Have at least 1 year of experience in IT support\/Service Desk, preferably in a 2nd line role or similar\n\u2022 Are a curious and solution-oriented technician with strong customer service skills\n\u2022 Are responsible, organized, and thrive in a team with the customer as the focus\n\u2022 Express yourself fluently in Swedish, both spoken and written\n\u2022 Have good experience with Microsoft environments and client administration\n\u2022 Enjoy frequent customer contact and working on-site in Nyk\u00f6ping and, when needed, at customer locations\n\u2022 Have a valid B-category driver's license\n\nDesirable Skills\n\u2022 In-depth experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)\n\u2022 Entra ID\/Azure AD, Intune, and other tools for client and identity management\n\u2022 Experience working with ticket management systems\n\nAbout Nordlo\n\nNordlo is one of the Nordic region's leading providers of cloud and infrastructure solutions. We offer scalable operations solutions, managed services, and full outsourcing of IT and digitalization services to businesses and public sector organizations. Through close collaboration and responsible choices of innovative technology, we help our customers strengthen their competitiveness and drive digitalization forward.\n\nNordlo has annual revenue of 2.1 billion SEK, approximately 900 employees at locations throughout Sweden and large parts of Norway.\n\nWant to know more? On our website, you can read about our operations, customer cases, and our employees.\n\nApplications are reviewed on a rolling basis and the position may be filled before the final application deadline. We decline contact from recruitment agencies.","language":"sv","is_translated":true,"title_original":"IT-supporttekniker (2nd line)","description_original":"Vi forts\u00e4tter v\u00e4xa i Nyk\u00f6ping och s\u00f6ker nu en engagerad Second line tekniker som vill vara med och skapa smartare och mer h\u00e5llbara IT l\u00f6sningar f\u00f6r v\u00e5ra kunder. P\u00e5 sikt har du m\u00f6jlighet att ta steget vidare till konsultrollen.\nHos oss \u00e4r det m\u00e4nniskorna, b\u00e5de kollegor och kunder, som kommer f\u00f6rst.\nVi tror p\u00e5 delaktighet, nyfikenhet och en vardag d\u00e4r varje medarbetare kan p\u00e5verka. H\u00e4r f\u00e5r du vara dig sj\u00e4lv, utvecklas och bidra till l\u00f6sningar som faktiskt g\u00f6r skillnad i v\u00e5ra kunders vardag. Hos oss f\u00e5r du arbeta med m\u00e5nga intressanta f\u00f6retagskunder och deras anv\u00e4ndare.\nRollen som Second line-tekniker\nI rollen som Second line-tekniker \u00e4r du en tekniskt f\u00f6rdjupad resurs i v\u00e5r Servicedesk. Du arbetar n\u00e4ra anv\u00e4ndare och kundmilj\u00f6er och bidrar till att skapa stabila, s\u00e4kra och moderna IT l\u00f6sningar.\nDu hanterar mer avancerade \u00e4renden och \u00e4r med och driver f\u00f6rb\u00e4ttringar i v\u00e5ra kunders milj\u00f6er. F\u00f6r r\u00e4tt person finns det goda m\u00f6jligheter att v\u00e4xa vidare mot en konsultroll, med mer kundn\u00e4ra uppdrag och att delta i st\u00f6rre projekt.\nExempel p\u00e5 arbetsuppgifter du kommer att arbeta med hos oss:\n\u2022 \u00a0 \u00a0Fels\u00f6kning och anv\u00e4ndarst\u00f6d via telefon, mejl, fj\u00e4rr och p\u00e5 plats\n\u2022 \u00a0 \u00a0Administration och fels\u00f6kning i Microsoft 365, Entra ID\/Azure AD och Active Directory\n\u2022 \u00a0 \u00a0Klienthantering (Intune\/liknande), installation och drifts\u00e4ttning av datorer och kringutrustning\n\u2022 \u00a0 \u00a0Beh\u00f6righets- och kontohantering, onboarding\/offboarding\n\u2022 \u00a0 \u00a0Dokumentation, f\u00f6rb\u00e4ttringsf\u00f6rslag och standardisering av rutiner\n\u2022 \u00a0 \u00a0Deltagande i mindre projekt, f\u00f6r\u00e4ndringar och planerade arbeten hos kund\n\u2022 \u00a0 \u00a0Vid behov arbete ute hos kund p\u00e5 plats\nVi s\u00f6ker dig som:\n\u2022 \u00a0 \u00a0Har minst 1 \u00e5rs erfarenhet av IT-support\/Servicedesk, g\u00e4rna i en 2nd line-roll eller liknande\n\u2022 \u00a0 \u00a0\u00c4r en nyfiken och l\u00f6sningsorienterad tekniker med stark servicek\u00e4nsla\n\u2022 \u00a0 \u00a0\u00c4r ansvarstagande, strukturerad och trivs i team med kunden i fokus\n\u2022 \u00a0 \u00a0Uttrycker dig obehindrat p\u00e5 svenska i tal och skrift\n\u2022 \u00a0 \u00a0Har god vana av Microsoftmilj\u00f6er och klientadministration\n\u2022 \u00a0 \u00a0Trivs med mycket kundkontakt och att arbeta p\u00e5 plats i Nyk\u00f6ping och vid behov ute hos kund\n\u2022 \u00a0 \u00a0Har B-k\u00f6rkort\nMeriterande kunskaper\n\u2022 \u00a0 \u00a0F\u00f6rdjupad erfarenhet av Microsoft 365-administration (Exchange Online, Teams, SharePoint)\n\u2022 \u00a0 \u00a0Entra ID\/Azure AD, Intune och andra verktyg f\u00f6r klient- och identitetshantering\n\u2022 \u00a0 \u00a0Erfarenhet av arbete i \u00e4rendehanteringssystem\nOm Nordlo\nNordlo \u00e4r en av Nordens ledande akt\u00f6rer inom moln och infrastruktur. Vi erbjuder skalbara driftl\u00f6sningar, managerade tj\u00e4nster och full outsourcing av IT- och digitaliseringstj\u00e4nster till f\u00f6retag och offentliga verksamheter. Genom n\u00e4ra samarbete och med ansvarsfulla val av innovativ teknik hj\u00e4lper vi v\u00e5ra kunder att st\u00e4rka sin konkurrenskraft och driva digitaliseringen fram\u00e5t.\nNordlo oms\u00e4tter 2,1 miljarder SEK, har ca 900 anst\u00e4llda p\u00e5 orter \u00f6ver hela Sverige och stora delar av Norge.\nVill du veta mer? P\u00e5 v\u00e5r hemsida kan du l\u00e4sa om v\u00e5r verksamhet, kundcase och v\u00e5ra medarbetare.\nAns\u00f6kningar hanteras l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Vi undanber kontakt av rekryteringsbolag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bagaregatan 2","full_address":null,"city":"Nyk\u00f6ping","country":"SE","latitude":58.747621383585,"longitude":17.007407712181},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Nordlo Improve AB","postcode":"61131","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/nordlo.com\/karriar\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Emil Nyberg","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Nordlo Nyk\u00f6ping AB, Nyk\u00f6ping","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":6,"bot_views_count":5,"ai_vendor_counts":{"other":1,"openai":2,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0702764240","owner_email":"emil.nyberg@nordlo.com","images":[],"published_at":"2026-09-09T08:52:34+00:00","expires_at":"2026-10-09T23:59:59+00:00","created_at":"2026-09-10T03:15:14+00:00","updated_at":"2026-09-15T06:15:14+00:00"}}