{"data":{"id":170133,"slug":"it-supporttekniker-7","type":"job","title":"IT Support Technician","description":"Job Description\nRandstad Digital is now seeking an Application Support Technician where you will become a central point of contact for all IT service-related matters from the business's external partners and users.\nAs a consultant with us at Randstad Digital, you will receive a competitive salary, benefits, and a collective agreement. Your consulting manager is always there for you and ensures that you receive varied and developmental assignments at different companies, within different industries. At Randstad Digital, your personal development is in focus and you are offered a large network and many social activities. Apply by September 17, 2026 at www.randstad.se. If you have questions, contact emma.johansson@randstad.se. For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.\n\nResponsibilities\nReceive incoming phone calls and emails from end users and register and manage service requests (SR).\nTroubleshoot and resolve incidents and issues using technical knowledge, knowledge bases, vendor documentation, and colleagues.\nEscalate more complex issues to the appropriate support group and follow up until they are resolved.\nProactively inform users of the status of their issues and take joint responsibility for the team's open requests.\nProvide direct and high-quality support contact with users and customers in Sweden and the rest of the Nordic region.\nWork in accordance with established procedures, the ITIL framework, and best practices within the global support organization.\n\n\nQualifications\nWe are seeking a service-oriented problem solver who thrives in a high-paced environment with customer contact. To succeed in this role, we see that you have the following:\nGood knowledge of Swedish and English, both spoken and written.\nPrevious experience working in IT support or helpdesk.\nStrong analytical skills, problem-solving ability, and a high sense of service.\nExcellent communication skills and good abilities for direct customer contact via phone and email.\nExperience with ticket management systems (particularly ITSM) and working according to the ITIL framework.\n\n\nAbout the Company\n\nRandstad\nAt Randstad, we know that all people have a place in the labor market. With operations throughout the country and within all areas of expertise, we help people find a job that feels right, and where they have the opportunity to grow, develop, and reach their full potential.\nWith nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, with the goal of becoming the world's leading and most valued partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies reach their full potential. We call it Human Forward.","language":"sv","is_translated":true,"title_original":"IT-supporttekniker","description_original":"Arbetsbeskrivning\nRandstad Digital s\u00f6ker nu en Applikationssupporttekniker d\u00e4r du blir en central kontaktpunkten f\u00f6r alla IT-servicerelaterade \u00e4renden fr\u00e5n verksamhetens externa partners och anv\u00e4ndare.\nSom konsult hos oss p\u00e5 Randstad Digital f\u00e5r du en konkurrenskraftig l\u00f6n, f\u00f6rm\u00e5ner och kollektivavtal. Din konsultchef finns alltid d\u00e4r f\u00f6r dig och s\u00e4kerst\u00e4ller att du f\u00e5r varierande och utvecklande uppdrag hos olika f\u00f6retag, inom olika branscher. P\u00e5 Randstad Digital \u00e4r ditt personliga utveckling i fokus och du erbjuds ett stort n\u00e4tverk och m\u00e5nga sociala aktiviteter. Ans\u00f6k senast 2026-09-17 p\u00e5 www.randstad.se. Har du fr\u00e5gor, kontakta emma.johansson@randstad.se. F\u00f6r oss \u00e4r det viktigt att all kompetens och f\u00e4rdigheter p\u00e5 arbetsmarknaden tas tillvara. Vi v\u00e4lkomnar alla s\u00f6kande och str\u00e4var efter m\u00e5ngfald.\n\nAnsvarsomr\u00e5den\nTa emot inkommande telefonsamtal och e-post fr\u00e5n slutanv\u00e4ndare samt registrera och hantera servicef\u00f6rfr\u00e5gningar (SR).\nFels\u00f6ka och l\u00f6sa incidenter och \u00e4renden med hj\u00e4lp av teknisk kunskap, kunskapsdatabaser, leverant\u00f6rsdokumentation och kollegor.\nEskalera mer komplexa \u00e4renden till r\u00e4tt supportgrupp samt f\u00f6lja upp dessa till dess att de blivit l\u00f6sta.\nProaktivt informera anv\u00e4ndare om status i deras \u00e4renden och ta ett gemensamt ansvar f\u00f6r teamets \u00f6ppna f\u00f6rfr\u00e5gningar.\nHa direkt och h\u00f6gkvalitativ supportkontakt med anv\u00e4ndare och kunder i Sverige och \u00f6vriga Norden.\nArbeta i enlighet med etablerade rutiner, ITIL-ramverket och best practices inom den globala supportorganisationen.\n\n\nKvalifikationer\nVi s\u00f6ker en serviceinriktad probleml\u00f6sare som trivs i en milj\u00f6 med h\u00f6gt tempo och kundkontakt. F\u00f6r att lyckas i rollen ser vi att du har f\u00f6ljande:\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\nTidigare erfarenhet av arbete inom IT-support eller helpdesk.\nStarka analytiska f\u00e4rdigheter, probleml\u00f6sningsf\u00f6rm\u00e5ga och en h\u00f6g servicek\u00e4nsla.\nUtm\u00e4rkt kommunikationsf\u00f6rm\u00e5ga och goda f\u00e4rdigheter f\u00f6r direktkontakt med kunder via telefon och e-post.\nErfarenhet av \u00e4rendehanteringssystem (s\u00e4rskilt ITSM) och arbete enligt ITIL-ramverket.\n\n\nOm f\u00f6retaget\n\nRandstad\nP\u00e5 Randstad vet vi att alla m\u00e4nniskor har en plats p\u00e5 arbetsmarknaden. Med verksamhet \u00f6ver hela landet och inom alla kompetensomr\u00e5den hj\u00e4lper vi m\u00e4nniskor att hitta ett jobb som k\u00e4nns bra, och d\u00e4r de f\u00e5r m\u00f6jlighet att v\u00e4xa, utvecklas och uppn\u00e5 sin fulla potential. \nMed n\u00e4rmare 600 000 anst\u00e4llda i 38 l\u00e4nder \u00e4r Randstad v\u00e4rldsledande inom HR-tj\u00e4nster, med m\u00e5ls\u00e4ttningen att bli v\u00e4rldens fr\u00e4msta och mest uppskattade partner p\u00e5 arbetsmarknaden. Genom att kombinera v\u00e5r passion f\u00f6r m\u00e4nniskor med kraften i dagens teknologi hj\u00e4lper vi m\u00e4nniskor och f\u00f6retag att uppn\u00e5 deras fulla potential. Vi kallar det Human Forward.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00d6TEBORG","country":"SE","latitude":57.716765428893,"longitude":11.925395397001},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Randstad AB","postcode":"41715","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/randstad.se\/job-redirect\/0645cd3e-cf5c-4c6a-9a9d-b3049107e81f","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Randstad","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"meta":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"emma.johansson@randstad.se","images":[],"published_at":"2026-08-24T14:00:11+00:00","expires_at":"2026-09-17T23:59:59+00:00","created_at":"2026-08-25T03:17:59+00:00","updated_at":"2026-08-25T04:01:19+00:00"}}