{"data":{"id":205713,"slug":"it-supporttekniker-till-kund-i-eskilstuna","type":"job","title":"IT Support Technician for Customer in Eskilstuna","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\n\nAs a candidate, we are a reliable partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with the individual at the center.\n\nFor our customers, we are a dependable provider that can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.\n\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\n\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are members of Almega Kompetensf\u00f6retagen and follow their signed collective agreements with Unionen.\n\nDo you want to work in a role where you help users with IT-related questions daily and make a real difference in their work environment? We are now looking for a service-oriented IT support technician who thrives in a communicative role with a fast pace, varied tasks, and many points of contact.\n\nAs a consultant at Eccera, you receive a secure employment position and gain valuable work experience through assignments with our customers. Your consulting manager will support your development as you continuously build new experience and knowledge. An excellent opportunity to advance your career.\n\nYour responsibilities\nIn your role as IT support technician, you are responsible for providing support and guidance to business users within IT, telephony, and business-related systems. You are often the first point of contact for inquiries, error reports, and orders, making you an important part of the user experience.\n\nYour responsibilities include:\nHandling incoming support tickets via phone and ticketing systems\nTroubleshooting and user support within IT environments, telephony, and business systems\nPermissions administration and account management in Active Directory\nManaging orders, requests, and service tickets\nRemote support and guidance to users\nDocumentation and tracking of tickets\nCollaboration with colleagues in the service desk and other support functions\n\nWork is primarily performed on-site in Eskilstuna. Working hours are scheduled on weekdays between 07:00-17:00.\n\nYour profile\nTo thrive in this role, you are someone who is motivated by helping others and has a natural sense of service. You easily build trust over the phone, communicate clearly, and are skilled at adapting your approach to meet user needs.\n\nYou work in a structured manner and take responsibility for your tickets from start to finish. At the same time, you are curious, solution-oriented, and enjoy working closely with both colleagues and users.\n\nWe would like to see that you are:\nService-oriented and responsible\nIndependent in your work approach\nCommunicative and pedagogical\nAnalytical and thorough\nSocial and collaboration-oriented\nSolution-oriented and proactive\nFlexible and unpretentious\n\nRequirements\nAt least 1 year of experience in service desk, IT support, or similar role\nStrong knowledge of Active Directory and Entra ID\nExperience with Windows\/Microsoft 365\nExperience working with ticketing systems\nExperience with remote support\/remote access tools\nVery strong experience communicating and providing support via phone\nExcellent Swedish skills, both verbal and written\n\nMeritorious\nExperience supporting larger organizations or complex IT environments\nIT education\nIT certification\n\nWhat we offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing themselves. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications. During your development, we will match your skills with the right assignments as you advance.","language":"sv","is_translated":true,"title_original":"IT- supporttekniker till kund i Eskilstuna","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\n\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\n\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\n\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\n\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nVill du arbeta i en roll d\u00e4r du dagligen hj\u00e4lper anv\u00e4ndare med IT-relaterade fr\u00e5gor och g\u00f6r verklig skillnad i deras arbetsvardag? Vi s\u00f6ker nu en serviceinriktad IT-supporttekniker som trivs i en kommunikativ roll med h\u00f6gt tempo, varierande arbetsuppgifter och m\u00e5nga kontaktytor.\u00a0\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nI rollen som IT-supporttekniker ansvarar du f\u00f6r att ge support och v\u00e4gledning till verksamhetens anv\u00e4ndare inom IT, telefoni och verksamhetsn\u00e4ra system. Du \u00e4r ofta den f\u00f6rsta kontaktpunkten vid fr\u00e5gor, felanm\u00e4lningar och best\u00e4llningar, vilket g\u00f6r dig till en viktig del av anv\u00e4ndarupplevelsen.\nDina arbetsuppgifter omfattar bland annat:\u00a0\nHantering av inkommande support\u00e4renden via telefon och \u00e4rendehanteringssystem\u00a0\nFels\u00f6kning och anv\u00e4ndarst\u00f6d inom IT-milj\u00f6er, telefoni och verksamhetssystem\u00a0\nBeh\u00f6righetsadministration och kontohantering I Active Directory\u00a0\nHantering av best\u00e4llningar, f\u00f6rfr\u00e5gningar och service\u00e4renden\u00a0\nFj\u00e4rrsupport och v\u00e4gledning till anv\u00e4ndare \u00a0\nDokumentation och uppf\u00f6ljning av \u00e4renden\u00a0\nSamarbete med kollegor inom servicedesk och \u00f6vriga supportfunktioner\n\nArbetet utf\u00f6rs huvudsakligen p\u00e5 plats i Eskilstuna. Arbetstiderna \u00e4r f\u00f6rlagda vardagar enligt schema mellan kl. 07.00-17.00.\u00a0\nDin profil\nF\u00f6r att trivas i rollen \u00e4r du en person som motiveras av att hj\u00e4lpa andra och som har en naturlig k\u00e4nsla f\u00f6r service. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende \u00f6ver telefon, kommunicerar tydligt och \u00e4r duktig p\u00e5 att anpassa ditt bem\u00f6tande efter anv\u00e4ndarens behov.\nDu arbetar strukturerat och tar ansvar f\u00f6r dina \u00e4renden fr\u00e5n start till avslut. Samtidigt \u00e4r du nyfiken, l\u00f6sningsorienterad och trivs med att samarbeta n\u00e4ra b\u00e5de kollegor och anv\u00e4ndare.\nVi ser g\u00e4rna att du \u00e4r:\u00a0\nServiceinriktad och ansvarstagande\u00a0\nSj\u00e4lvst\u00e4ndig i ditt arbetss\u00e4tt\u00a0\nKommunikativ och pedagogisk\u00a0\nAnalytisk och noggrann\u00a0\nSocial och samarbetsorienterad\u00a0\nL\u00f6sningsorienterad och initiativtagande\u00a0\nFlexibel och prestigel\u00f6s\n\nKrav\u00a0\nMinst 1 \u00e5rs erfarenhet av arbete i servicedesk, IT-support eller liknande roll\u00a0\nGoda kunskaper i Active Directory oxh Entra ID\u00a0\nErfarenhet av Windows\/Microsoft 365\u00a0\nVana av att arbeta i \u00e4rendehanteringssystem\u00a0\nErfarenhet av fj\u00e4rrsupport\/fj\u00e4rrstyrningsverktyg\u00a0\nMycket god vana av att kommunicera och ge support via telefon\nGoda kunskaper i svenska, b\u00e5de i tal och skrift\n\nMeriterande\u00a0\nErfarenhet av support inom st\u00f6rre organisationer eller komplexa IT-milj\u00f6er\u00a0\nUtbildning inom IT\u00a0\nCertifiering inom IT\u00a0\n\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.3782387,"longitude":16.5004091},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"63186","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Diana Janet","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":3,"ai_vendor_counts":{"other":3,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46733571795","owner_email":"Diana.Janet@eccera.com","images":[],"published_at":"2026-09-10T13:15:14+00:00","expires_at":"2026-11-09T23:59:59+00:00","created_at":"2026-09-11T03:26:33+00:00","updated_at":"2026-09-15T03:15:28+00:00"}}