{"data":{"id":183636,"slug":"it-supporttekniker-till-valrenommerat-hotell","type":"job","title":"IT Support Technician at Prestigious Hotel","description":"Grand H\u00f4tel Stockholm is one of Sweden's most prestigious and renowned luxury hotels. The hotel was founded in 1874 and is located on Blasieholmen in central Stockholm, with views of the Royal Palace and Gamla Stan. Grand H\u00f4tel offers first-class accommodations, award-winning restaurants, spa, conference and event facilities, and is known for its high level of service and long tradition of welcoming international guests, business leaders, and Nobel Prize recipients.\n\nAre you solution-oriented, enjoy helping others, and have a strong interest in IT and technology? Do you thrive in a broad role where you support the organization, lead projects, and are part of ongoing development? Do you have solid knowledge and experience from support and IT? An exciting opportunity awaits as an IT Support Technician at Sweden's premier luxury destination.\n\nAbout the Role\n\nAs an IT Support Technician at Grand H\u00f4tel Stockholm, you will work in an international environment with a strong focus on creating a five-star experience daily for all our employees and guests at Grand H\u00f4tel, The Sparrow H\u00f4tel, Lydmar hotel, and Mathias Dahlgren's restaurants.\n\nWe are looking for someone who wants to work in a broad role focused on operations, management, and support of existing IT systems. In this role, you work closely with users and actively contribute to understanding and developing their IT environment. As IT support, you will be responsible for providing general technical support to the organization, which may involve varying tasks of both simple and complex nature. This role suits you if you have a strong interest in technology and want to take the next step with a company that values both collaboration and personal development.\n\nYou have an important role in the organization, and your main responsibilities include:\n\nProvide technical support as \"first-line Helpdesk\" and support the organization with IT questions\nLead IT-related projects and work with IT procurement\nReceive cases via phone, email, chat, and ticketing system\nCreate accounts and add permissions in Microsoft Windows Active Directory\/Entra ID\nOnboarding and offboarding\nPermission management in MS Azure\nAssign licenses, manage shared mailboxes and tasks in Office 365\nServer administration\nAdd permissions in SharePoint\nManage smaller IT projects\nRemote control\/monitoring\nTroubleshooting\nPatching\nConfiguration & operations\nFirewall\/information security\nNetworking\/switching (Cisco\/Ruckus\/HP)\nAssist our hotel guests with basic troubleshooting and support\nHandle certain IT security-related matters\n\nYou will have the opportunity to work in a varied and independent role where you can help develop IT support for the entire organization.\n\nWho Are You?\n\nWe are looking for someone with at least five years of IT-related experience, preferably with experience working both strategically and operatively, as well as nationally and internationally. You have a good eye for detail and are passionate about service, driven by delivering high standards.\n\nAs a person, it is important that you are driven, self-directed, and take initiative, with the ability to handle and resolve matters independently. You are flexible and thrive in a dynamic, fast-paced environment where quick decisions and adaptations are part of daily life. You are a strong communicator and can interact with different types of stakeholders, from CEO to technician, with a professional and clear communication style. Collaboration is important to you, and you see yourself as a team player who values good teamwork. You are also service-oriented and quality-conscious, with a genuine desire to deliver the highest possible standard in everything you do.\n\nWe are looking for someone who has:\n\nHigh school diploma in IT or similar with at least five years of experience in IT and\/or technical work, including some years in IT support, which we would like to see as part of your background\nStrong knowledge of Windows, MS Office 365, Active Directory, Azure AD\/Entra ID, Windows Server, Linux Server, Group Policies, VMware vSphere\nAt least two years of professional experience working in hotels\nAbility to communicate fluently in Swedish and comfortably in English. Additional languages in this international environment are of course a major plus\nWe would like to see that you have worked with IT-related projects and are experienced in collaborating with vendors\nYou have a pedagogical ability, and it is an advantage if you also have experience training internally in IT\nTo succeed in the role, you are a self-directed, unpretentious, and solution-oriented person who is comfortable with responsibility\nYour work approach is structured and service-oriented\nAs a person, you have a service-focused personality. You are positive, organized, and passionate\nYou are driven to initiate and complete projects and investments\nIt is meritorious if you have certifications in IT\nPlease note that Swedish is a requirement\n\nWorking hours are primarily during daytime, Monday to Friday, but some on-call, on-call duty, and weekend work will be included in the position over time. Work takes place primarily on-site at Grand H\u00f4tel Stockholm.\n\nWe Offer:\n\nAn exciting role in a small team of three people. You report to the IT Manager and work with an additional colleague in the IT department\nAn international workplace with a vibrant culture and great diversity among both colleagues and guests\nA workplace with a relaxed atmosphere and great variety in tasks. The workplace is located at the hotel\nPermanent full-time employment with a six-month probationary period. Start date by agreement\n\nWe conduct background checks as part of our recruitment process. Selection and interviews are ongoing, and the position may be filled before the final application deadline.\n\nDepartment - IT\nRole - IT Technician\nLocation - Grand H\u00f4tel\nINDTECH","language":"sv","is_translated":true,"title_original":"IT-Supporttekniker till v\u00e4lrenommerat hotell","description_original":"Grand H\u00f4tel Stockholm \u00e4r ett av Sveriges mest anrika och v\u00e4lrenommerade lyxhotell. Hotellet grundades 1874 och \u00e4r bel\u00e4get p\u00e5 Blasieholmen i centrala Stockholm, med utsikt \u00f6ver Kungliga slottet och Gamla stan. Grand H\u00f4tel erbjuder f\u00f6rstklassigt boende, prisbel\u00f6nta restauranger, spa, konferens- och eventlokaler samt \u00e4r k\u00e4nt f\u00f6r sin h\u00f6ga serviceniv\u00e5 och l\u00e5nga tradition av att v\u00e4lkomna internationella g\u00e4ster, f\u00f6retagsledare och Nobelpristagare.\n\u00c4r du l\u00f6sningsorienterad, gillar att hj\u00e4lpa andra och har ett starkt intresse f\u00f6r IT och teknik? Trivs du i en bred roll d\u00e4r du st\u00f6ttar organisationen, leder projekt och \u00e4r en del i den fortsatta utvecklingen? Har du en gedigen kunskap och erfarenhet fr\u00e5n support och IT? En mycket sp\u00e4nnande roll som IT-support tekniker p\u00e5 Sveriges fr\u00e4msta lyxdestination v\u00e4ntar.\nOm rollen\nSom IT-Support tekniker p\u00e5 Grand H\u00f4tel Stockholm jobbar du i en internationell milj\u00f6 med st\u00f6rsta m\u00f6jliga fokus p\u00e5 att dagligen skapa en femstj\u00e4rnig upplevelse f\u00f6r alla v\u00e5ra anst\u00e4llda och f\u00f6r v\u00e5ra g\u00e4ster p\u00e5 Grand H\u00f4tel, The Sparrow H\u00f4tel, Lydmar hotel samt i Mathias Dahlgrens restauranger.\nVi s\u00f6ker dig som vill arbeta i en bred roll med fokus p\u00e5 drift, f\u00f6rvaltning och support i befintliga IT-system. I denna roll arbetar du n\u00e4ra anv\u00e4ndarna och arbetar aktivt med att f\u00f6rst\u00e5 och bidra med utveckling i deras IT-milj\u00f6. I rollen som IT support kommer du att ansvara f\u00f6r att ge generell teknisk support till organisationen, vilket kan inneb\u00e4ra varierande arbetsuppgifter av b\u00e5de enklare och mer komplex karakt\u00e4r. Rollen passar dig som har ett stort intresse f\u00f6r teknik och vill ta steget vidare tillsammans med ett f\u00f6retag som v\u00e4rdes\u00e4tter b\u00e5de samarbete och personlig utveckling.\nDu har en viktig roll i organisationen och dina huvudsakliga arbetsuppgifter \u00e4r kopplade till att:\nGe teknisk support i rollen som \"f\u00f6rsta linjen Helpdesk\" och st\u00f6tta organisationen med IT-fr\u00e5gor.\nProjektleda IT-relaterade projekt och arbete med IT-ink\u00f6p.\nTa emot \u00e4renden via telefon, mail, chatt och \u00e4rendehanteringssystem\nSkapa konton och l\u00e4gga till beh\u00f6righeter i Microsoft Windows Active Directory\/Entra ID\nOn- och offboarding\nBeh\u00f6righetshantering i MS Azure\nTilldela licenser, hantera delade mailkorgar och arbetsuppgifter i Office 365\nServer-administration\nL\u00e4gga till beh\u00f6righeter i SharePoint\nHantera mindre IT-projekt\nFj\u00e4rrstyrning\/\u00f6vervakning\nFels\u00f6kning\nPatchning\nKonfiguration & drift\nBrandv\u00e4gg\/info s\u00e4kerhet\nN\u00e4tverk\/switching (Cisco\/Ruckus\/HP)\nHj\u00e4lpa v\u00e5ra hotellg\u00e4ster med enklare fels\u00f6kning och support\nHantera vissa fr\u00e5gor kopplade till IT-s\u00e4kerhet\n\nH\u00e4r f\u00e5r du m\u00f6jlighet att arbeta i en omv\u00e4xlande och sj\u00e4lvst\u00e4ndig roll d\u00e4r du f\u00e5r vara med och utveckla IT-st\u00f6det f\u00f6r hela organisationen.\nVem \u00e4r du?\nVi s\u00f6ker dig med minst fem \u00e5rs IT-relaterad erfarenhet, g\u00e4rna med erfarenhet av att arbeta s\u00e5v\u00e4l strategiskt som operativt samt nationellt och internationellt. Du har ett gott och tr\u00e4nat \u00f6ga f\u00f6r detaljer och du brinner f\u00f6r service och drivs av att leverera p\u00e5 h\u00f6gt st\u00e4llda m\u00e5l.\nSom person \u00e4r det viktigt att du \u00e4r driven, sj\u00e4lvg\u00e5ende och tar initiativ, med f\u00f6rm\u00e5gan att hantera och l\u00f6sa \u00e4renden sj\u00e4lvst\u00e4ndigt. Du \u00e4r flexibel och trivs i en dynamisk milj\u00f6 med h\u00f6gt tempo d\u00e4r snabba beslut och anpassningar \u00e4r en del av vardagen. Du \u00e4r en stark kommunikat\u00f6r och kan bem\u00f6ta olika typer av intressenter, fr\u00e5n VD till tekniker, med en professionell och tydlig kommunikationsstil. Samarbete \u00e4r viktigt f\u00f6r dig och du ser dig sj\u00e4lv som en teamspelare som v\u00e4rdes\u00e4tter en god laganda. Du \u00e4r dessutom serviceinriktad och kvalitetsmedveten, med en genuin vilja att leverera h\u00f6gsta m\u00f6jliga standard i allt du g\u00f6r.\nVi s\u00f6ker dig som har:\nGymnasieexamen inom IT eller liknande med minst fem \u00e5rs erfarenhet av IT och\/eller tekniskt arbete, varav n\u00e5gra \u00e5r inom IT-support, vilket vi g\u00e4rna ser som en del av din bakgrund.\nGoda kunskaper i Windows, MSO 365, Active Directory, Azure AD\/Entra ID, Windows Server, Linux Server, GPO:er, VMware vSphere\nMinst tv\u00e5 \u00e5rs yrkesvana fr\u00e5n arbete inom hotell\nF\u00f6rm\u00e5ga att kommunicera flytande p\u00e5 svenska och bekv\u00e4mt p\u00e5 engelska. Fler spr\u00e5k i denna internationella milj\u00f6 \u00e4r naturligtvis ett stort plus\nVi ser g\u00e4rna att du har arbetat med IT-relaterade projekt och \u00e4r van att samarbeta med leverant\u00f6rer.\nDu har en pedagogisk f\u00f6rm\u00e5ga och det \u00e4r en f\u00f6rdel om du \u00e4ven har erfarenhet av att utbilda internt inom IT.\nF\u00f6r att lyckas i rollen \u00e4r du en sj\u00e4lvg\u00e5ende, prestigel\u00f6s och l\u00f6sningsorienterad person som trivs med eget ansvar.\nDitt arbetss\u00e4tt \u00e4r strukturerat och serviceinriktat.\nSom person har du en servicefokuserad personlighet. Du \u00e4r positiv, ordningsam och passionerad.\nDu drivs av att initiera och fullf\u00f6lja projekt och investeringar.\nDet \u00e4r meriterande om du har certifieringar inom IT.\nObservera att svenska \u00e4r ett krav.\n\nArbetstiderna \u00e4r fr\u00e4mst f\u00f6rlagda dagtid m\u00e5ndag till fredag, men viss beredskaps-, jour och helgarbete kommer att ing\u00e5 i tj\u00e4nsten p\u00e5 sikt. Arbetet sker fr\u00e4mst p\u00e5 plats p\u00e5 Grand H\u00f4tel Stockholm.\nVi erbjuder:\nEn sp\u00e4nnande roll i ett litet team om tre personer. Du rapporterar till IT-chef och samarbetar med ytterligare en kollega p\u00e5 IT-avdelningen.\nEn internationell arbetsplats med en levande kultur och stor m\u00e5ngfald bland b\u00e5de kollegor och g\u00e4ster\nEn arbetsplats med h\u00f6gt i tak och stor variation i arbetsuppgifter. Arbetsplatsen \u00e4r placerad p\u00e5 hotellet\nTillsvidareanst\u00e4llning p\u00e5 heltid med sex m\u00e5naders provanst\u00e4llning. Tilltr\u00e4de enligt \u00f6verenskommelse.\n\nVi utf\u00f6r bakgrundskontroller som del av v\u00e5r rekryteringsprocess. Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\nAvdelning - IT\nRoll - IT-tekniker\nPlatser - Grand H\u00f4tel\nINDTECH","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.3344829,"longitude":18.0648752},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Barona Professionals AB","postcode":"10327","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/grandhotel.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Agnes Hild\u00e9n","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Aktiebolaget Nya Grand Hotel","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"agnes.hilden@barona.se","images":[],"published_at":"2026-09-02T12:02:47+00:00","expires_at":"2026-10-02T23:59:59+00:00","created_at":"2026-09-03T03:17:10+00:00","updated_at":"2026-09-03T04:00:42+00:00"}}