{"data":{"id":154093,"slug":"it-supporttekniker-vaxjo-kommun-2","type":"job","title":"IT Support Technician - V\u00e4xj\u00f6 Municipality","description":"No two days are the same for us at V\u00e4xj\u00f6 Municipality. Sometimes we handle the small things and sometimes the really big ones. Either way, it means a workday that truly matters. We are just over 7,000 employees working together to create a good day, every day.\n\nWith us, you'll have the opportunity to make a difference while growing and developing. There's a wide range of professions and career opportunities here, and what they all have in common is that they build and create our future V\u00e4xj\u00f6. Do you want to share our workday?\n\nWork for a good day. Every day.\n\n2 position(s).\n\nWORK TASKS\nAre you the person who keeps calm when someone else gets stuck? Do you enjoy helping people and providing really good service? Then you could be the one we're looking for at our Service Desk.\n\nIT Service Desk provides support to employees and students within the V\u00e4xj\u00f6 Municipality organization. We're now strengthening our first line with more colleagues who want to be IT's face outward and help our users move forward in their workday.\n\nThe phone is your primary work tool. You receive incoming calls, listen to the user's problem, and help find a solution. You resolve many issues directly on first contact, while others you document, prioritize, and forward to the right department. When you're not handling incoming calls, you manage tickets that have come in through our service portal.\n\nYou work with, among other things:\n\n-receiving and assisting users by phone\n\n-troubleshooting and resolving IT-related problems, including remote control of the user's computer\n\n-documenting, prioritizing, and managing tickets in our ticketing system\n\n-working according to developed instructions, knowledge articles, processes, and procedures\n\n-guiding users with different levels of technical knowledge in a simple and educational way.\n\nYou don't need to know everything from the start. When you join us, you'll receive thorough training where experienced colleagues help you learn both our methods, systems, and the most common issues. The goal is to give you the right conditions to gradually become confident and independent in the role.\n\nWith us, you'll be part of a team where collaboration and knowledge sharing are a natural part of everyday work. We work together, have regular check-ins, and help each other when needed.\n\nQUALIFICATIONS\nFor this role, your attitude and how you interact with people matter more than being an IT expert already.\n\nWe're looking for someone who enjoys helping others and can create a good interaction even when the person on the other end of the phone is stressed, frustrated, or needs extra support with technical questions. You listen, ask the right questions, and explain things clearly and educationally.\n\nMaybe you currently work in customer service, support, retail, or another service-oriented field where you're used to meeting people and solving problems. IT support experience is of course a plus, but what matters most is that you have an interest and willingness to learn.\n\nWe see that you have:\n\n-at least upper secondary school education\n\n-experience in customer service, support, or another service profession where the phone was an important work tool\n\n-good ability to communicate in Swedish, both spoken and written\n\n-good understanding of English\n\n-an interest in technology and a willingness to learn new things\n\n-ability to work structuredly and stay focused even when the pace is high.\n\nAs a person, you are service-oriented, curious, and unpretentious. You enjoy collaborating, but can also take personal responsibility for your tasks. You can prioritize when multiple things happen at once and aren't afraid to seek information or ask a colleague when you need help.\n\nAbove all, you understand that good support is about more than technology. It's about the person on the other end.\n\nV\u00e4xj\u00f6 Municipality strives to reflect the society around us, and we therefore welcome applicants from all parts of society who can contribute to broad diversity in the organization.\n\nDoes this sound like a role for you?\n\nWe look forward to your application! Selection is ongoing, so please submit your application as soon as possible. The recruitment is conducted by Chefspoolen on behalf of V\u00e4xj\u00f6 Municipality. All questions about the position are therefore handled by us. If you have questions, you're warmly welcome to contact Pontus Lindekrantz at Pontus.Lindekrantz@jobsolution.se.\n\nEmployment type: Permanent.\nDuration: Permanent, start date: According to agreement.\n\nV\u00e4xj\u00f6 Municipality offers an attractive workplace free from discrimination and provides equal opportunities for all.\n\nAs a permanent employee, you will typically be subject to military conscription in our organization.\n\nApplications are only accepted through the Public Jobs recruitment tool (www.offentligajobb.se).\n\nTo staffing and recruitment agencies or to you who are salespeople: We kindly but firmly decline direct contact from staffing and recruitment agencies as well as sellers of additional job postings.","language":"sv","is_translated":true,"title_original":"IT-Supporttekniker - V\u00e4xj\u00f6 Kommun","description_original":"Ingen arbetsdag \u00e4r den andra lik hos oss p\u00e5 V\u00e4xj\u00f6 kommun. Ibland tar vi hand om de sm\u00e5 sakerna och ibland om de riktigt stora. Oavsett vilket inneb\u00e4r det en arbetsdag som betyder n\u00e5got p\u00e5 riktigt. Vi \u00e4r drygt 7 000 medarbetare som tillsammans jobbar f\u00f6r att skapa en bra dag, varje dag. \r\n\r\nHos oss f\u00e5r du m\u00f6jlighet att g\u00f6ra skillnad och samtidigt v\u00e4xa och utvecklas. H\u00e4r finns en stor bredd av yrken och karri\u00e4rm\u00f6jligheter, gemensamt f\u00f6r dem alla \u00e4r att de bygger och skapar v\u00e5rt framtida V\u00e4xj\u00f6. Vill du dela v\u00e5r arbetsdag?\r\n\r\nJobba f\u00f6r en bra dag. Varje dag.\r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\n\u00c4r du personen som beh\u00e5ller lugnet n\u00e4r n\u00e5gon annan har k\u00f6rt fast? Tycker du om att hj\u00e4lpa m\u00e4nniskor och ge riktigt bra service? D\u00e5 kan du vara den vi s\u00f6ker till v\u00e5r Servicedesk.\n\nIT Servicedesk ger support till medarbetare och elever inom V\u00e4xj\u00f6 kommunkoncernen. Nu f\u00f6rst\u00e4rker vi v\u00e5r f\u00f6rsta linje med fler kollegor som vill vara IT-avdelningens ansikte ut\u00e5t och hj\u00e4lpa v\u00e5ra anv\u00e4ndare vidare i deras arbetsdag.\n\nTelefonen \u00e4r ditt fr\u00e4msta arbetsverktyg. Du tar emot inkommande samtal, lyssnar in anv\u00e4ndarens problem och hj\u00e4lper till att hitta en l\u00f6sning. M\u00e5nga \u00e4renden l\u00f6ser du direkt i f\u00f6rsta kontakten, medan andra dokumenteras, prioriteras och skickas vidare till r\u00e4tt funktion. N\u00e4r du inte arbetar med inkommande samtal hanterar du \u00e4renden som kommit in via v\u00e5r \u00e4rendeportal.\n\nDu arbetar bland annat med att:\n\n-ta emot och hj\u00e4lpa anv\u00e4ndare via telefon\n\n-fels\u00f6ka och l\u00f6sa IT-relaterade problem, bland annat genom fj\u00e4rrstyrning av anv\u00e4ndarens dator\n\n-dokumentera, prioritera och hantera \u00e4renden i v\u00e5rt \u00e4rendehanteringssystem\n\n-arbeta utifr\u00e5n framtagna instruktioner, kunskapsartiklar, processer och rutiner\n\n-guida anv\u00e4ndare med olika niv\u00e5er av teknisk kunskap p\u00e5 ett enkelt och pedagogiskt s\u00e4tt.\n\nDu beh\u00f6ver inte kunna allt fr\u00e5n b\u00f6rjan. N\u00e4r du b\u00f6rjar hos oss f\u00e5r du en ordentlig introduktion d\u00e4r erfarna kollegor hj\u00e4lper dig att komma in i b\u00e5de arbetss\u00e4tt, system och de vanligaste fr\u00e5gorna. M\u00e5let \u00e4r att du ska f\u00e5 r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r att successivt bli trygg och sj\u00e4lvst\u00e4ndig i rollen.\n\nHos oss blir du en del av ett team d\u00e4r samarbete och kunskapsdelning \u00e4r en naturlig del av vardagen. Vi arbetar tillsammans, har regelbundna avst\u00e4mningar och hj\u00e4lper varandra n\u00e4r det beh\u00f6vs.\r\n\r\nKVALIFIKATIONER\r\nF\u00f6r den h\u00e4r rollen \u00e4r din inst\u00e4llning och ditt s\u00e4tt att m\u00f6ta m\u00e4nniskor viktigare \u00e4n att du redan \u00e4r IT-expert.\n\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa andra och som kan skapa ett bra m\u00f6te \u00e4ven n\u00e4r personen p\u00e5 andra sidan telefonen \u00e4r stressad, frustrerad eller beh\u00f6ver extra st\u00f6d i tekniska fr\u00e5gor. Du lyssnar, st\u00e4ller r\u00e4tt fr\u00e5gor och f\u00f6rklarar p\u00e5 ett tydligt och pedagogiskt s\u00e4tt.\n\nKanske arbetar du idag inom kundservice, support, butik eller n\u00e5gon annan serviceinriktad verksamhet d\u00e4r du \u00e4r van vid att m\u00f6ta m\u00e4nniskor och l\u00f6sa problem. Erfarenhet av IT-support \u00e4r sj\u00e4lvklart positivt, men det viktigaste \u00e4r att du har intresse och vilja att l\u00e4ra dig.\n\nVi ser att du har:\n\n-l\u00e4gst gymnasieexamen\n\n-erfarenhet av kundservice, support eller annat sericeyrke d\u00e4r telefonen varit ett viktigt arbetsverktyg\n\n-god f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska i b\u00e5de tal och skrift\n\n-god f\u00f6rst\u00e5else f\u00f6r engelska\n\n-ett intresse f\u00f6r teknik och en vilja att l\u00e4ra dig nya saker\n\n-f\u00f6rm\u00e5ga att arbeta strukturerat och h\u00e5lla fokus \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\n\nSom person \u00e4r du serviceinriktad, nyfiken och prestigel\u00f6s. Du tycker om att samarbeta, men kan ocks\u00e5 ta eget ansvar f\u00f6r dina arbetsuppgifter. Du kan prioritera n\u00e4r flera saker h\u00e4nder samtidigt och \u00e4r inte r\u00e4dd f\u00f6r att s\u00f6ka information eller fr\u00e5ga en kollega n\u00e4r du beh\u00f6ver hj\u00e4lp.\n\nFramf\u00f6r allt f\u00f6rst\u00e5r du att bra support handlar om mer \u00e4n teknik. Det handlar om m\u00e4nniskan p\u00e5 andra sidan.\n\nV\u00e4xj\u00f6 kommun str\u00e4var efter att spegla samh\u00e4llet omkring oss och vi ser d\u00e4rf\u00f6r g\u00e4rna s\u00f6kande fr\u00e5n alla delar av samh\u00e4llet som kan bidra till en bred m\u00e5ngfald i organisationen.\n\nL\u00e5ter detta som en roll f\u00f6r dig?\n\nV\u00e4lkommen med din ans\u00f6kan! Urval sker l\u00f6pande, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. Rekryteringen genomf\u00f6rs av Chefspoolen p\u00e5 uppdrag av V\u00e4xj\u00f6 kommun. Alla fr\u00e5gor kring tj\u00e4nsten hanteras d\u00e4rf\u00f6r av oss. Vid fr\u00e5gor \u00e4r du varmt v\u00e4lkommen att kontakta Pontus Lindekrantz p\u00e5 Pontus.Lindekrantz@jobsolution.se.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: Tilltr\u00e4de enligt \u00f6verenskommelse.\r\n\r\nV\u00e4xj\u00f6 kommun erbjuder en attraktiv arbetsplats som \u00e4r fri fr\u00e5n diskriminering och ger lika m\u00f6jligheter f\u00f6r alla.\n\nSom tillsvidareanst\u00e4lld blir du som regel krigsplacerad i v\u00e5r organisation.\n\nAns\u00f6kan sker enbart via Offentliga jobbs rekryteringsverktyg (www.offentligajobb.se). \n\nTill bemannings- och rekryteringsf\u00f6retag eller till dig som \u00e4r f\u00f6rs\u00e4ljare: Vi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av ytterligare annonser.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Box 122","full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.8921617,"longitude":14.7713621},"metadata":{"region":"Kronobergs l\u00e4n","duration":"Tills vidare","employer":"V\u00c4XJ\u00d6 KOMMUN","postcode":"35112","positions":2,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Pontus   Lindekrantz","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"V\u00e4xj\u00f6 kommun, Servicef\u00f6rvaltningen ","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Pontus.Lindekrantz@jobsolution.se","images":[],"published_at":"2026-08-13T16:30:05+00:00","expires_at":"2026-08-25T23:59:59+00:00","created_at":"2026-08-15T03:38:36+00:00","updated_at":"2026-08-19T02:51:21+00:00"}}