{"data":{"id":200679,"slug":"it-technical-support-specialist","type":"job","title":"IT Technical Support Specialist","description":"Elcowire contributes to the global transition to renewable energy and delivers copper wire, copper strands, profiles, and conductor materials made of copper, copper alloys, and aluminum.\n\nOur solutions enable efficient energy transmission and are found in everything from electric vehicles to power transmission within and between countries \u2013 both onshore and offshore. Our customers are located worldwide.\n\nWe are a Swedish company with operations in Helsingborg and Hettstedt, Germany. We have approximately 400 employees and an annual production of approximately 300,000 tons. Elcowire is part of Liljedahl Group.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nDo you want to work with IT support close to daily operations and contribute to a stable, secure, and reliable IT environment?\n\nWe are looking for an IT Technical Support Specialist for our operations. In this role, you will be an important part of the operational IT function and will be responsible for ensuring that our users receive fast and qualified support in their daily work.\n\nYou will work closely with the business and handle both daily IT questions and more complex technical issues. The focus is on ensuring high availability, good service, and a stable IT environment that supports the business's needs.\n\nAs an IT Technical Support Specialist, you will work broadly with support, troubleshooting, and maintenance of the IT environment. You will handle requests from users on-site, via phone, email, and chat, and work with both on-site and remote support.\n\nYou report to the IT Manager and are part of the operational IT work in the business.\n\nThis role is suitable for you if you appreciate working practically, solving problems, and taking responsibility for ensuring IT functions when the business needs it.\n\nYour main responsibilities\n\n\u00b7         Provide technical support to business users via phone, email, chat, and on-site.\n\n\u00b7         Troubleshoot and resolve issues within hardware, software, and networks.\n\n\u00b7         Install, configure, and maintain computers, peripherals, and other IT equipment.\n\n\u00b7         Support Microsoft Office 365, email clients, and the business's applications.\n\n\u00b7         Perform both remote support and on-site support.\n\n\u00b7         Manage user accounts and permissions.\n\n\u00b7         Perform system updates and patching.\n\n\u00b7         Monitor system performance and security.\n\n\u00b7         Oversee inventory and documentation of IT equipment and IT assets.\n\n\u00b7         Document troubleshooting and solutions and maintain the knowledge base.\n\n\u00b7         Support SOC during security incidents.\n\n\u00b7         Work according to the group's IT policies, procedures, and security requirements.\n\n\u00b7         Participate in backup and disaster recovery work.\n\nQUALIFICATIONS\nWe are looking for a solution-oriented and service-minded IT technician with experience working in a professional and business-critical IT environment.\n\nYou are accustomed to taking responsibility for your issues, prioritizing when multiple things happen at once, and communicating clearly with both users and colleagues. You have a practical approach to problem-solving and understand the importance of a stable and secure IT environment for daily operations.\n\nWe would like to see that you have:\n\n\u00b7         Post-secondary education in Computer Science, Information Technology, or equivalent experience.\n\n\u00b7         At least 5 years of experience in IT support or helpdesk.\n\n\u00b7         Experience working in an enterprise IT environment.\n\n\u00b7         Good knowledge of Active Directory and Microsoft Office 365.\n\n\u00b7         Knowledge of network technology, such as TCP\/IP, DNS, DHCP, and VLAN.\n\n\u00b7         Good understanding of computer hardware and systematic troubleshooting.\n\n\u00b7         Very good knowledge of English, both spoken and written.\n\nMeritorious certifications\n\n\u00b7         CompTIA A+\n\n\u00b7         CompTIA Network+\n\n\u00b7         Microsoft Certified: Modern Desktop Administrator\n\n\u00b7         ITIL Foundation\n\n\u00b7         Cisco CCNA\n\nAs an IT Technical Support Specialist, you will have a broad and business-focused role where your work has direct significance for daily operations.\n\nYou will work with everything from user support and troubleshooting to system maintenance, IT security, permissions, documentation, and continuity work. The role gives you the opportunity to combine technical expertise with practical problem-solving in an operational environment.\n\nEmployment type: Permanent employment.","language":"sv","is_translated":true,"title_original":"IT Technical Support Specialist","description_original":"Elcowire bidrar till den globala omst\u00e4llningen inom f\u00f6rnybar energi och levererar koppartr\u00e5d, kopparlinor, profiler och ledarmaterial av koppar, kopparlegeringar och aluminium.\n\nV\u00e5ra l\u00f6sningar m\u00f6jligg\u00f6r effektiv \u00f6verf\u00f6ring av energi och finns i allt fr\u00e5n elfordon till kraft\u00f6verf\u00f6ring inom och mellan l\u00e4nder \u2013 b\u00e5de p\u00e5 land och till havs. V\u00e5ra kunder finns \u00f6ver hela v\u00e4rlden.\n\nVi \u00e4r ett svenskt bolag med verksamhet i Helsingborg och Hettstedt, Tyskland. Vi \u00e4r ca 400 medarbetare och har en \u00e5rlig produktion p\u00e5 ca 300,000 ton. Elcowire ing\u00e5r i Liljedahl Group.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nVill du arbeta med IT-support n\u00e4ra den dagliga verksamheten och bidra till en stabil, s\u00e4ker och drifts\u00e4ker IT-milj\u00f6?\n\nVi s\u00f6ker en IT Technical Support Specialist till v\u00e5r verksamhet. I rollen blir du en viktig del av den operativa IT-funktionen och ansvarar f\u00f6r att v\u00e5ra anv\u00e4ndare f\u00e5r snabb och kvalificerad support i sin arbetsvardag.\n\nDu kommer att arbeta n\u00e4ra verksamheten och hantera b\u00e5de dagliga IT-fr\u00e5gor och mer komplexa tekniska problem. Fokus ligger p\u00e5 att s\u00e4kerst\u00e4lla h\u00f6g tillg\u00e4nglighet, god service och en stabil IT-milj\u00f6 som st\u00f6djer verksamhetens behov.\n\nSom IT Technical Support Specialist arbetar du brett med support, fels\u00f6kning och underh\u00e5ll av IT-milj\u00f6n. Du hanterar \u00e4renden fr\u00e5n anv\u00e4ndare p\u00e5 plats, via telefon, e-post och chatt och arbetar b\u00e5de med on-site och remote support.\n\nDu rapporterar till IT Manager och \u00e4r en del av det operativa IT-arbetet i verksamheten.\n\nRollen passar dig som uppskattar att arbeta praktiskt, l\u00f6sa problem och ta ansvar f\u00f6r att IT fungerar n\u00e4r verksamheten beh\u00f6ver det.\n\nDina huvudsakliga arbetsuppgifter\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ge teknisk support till verksamhetens anv\u00e4ndare via telefon, e-post, chatt och p\u00e5 plats.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Fels\u00f6ka och l\u00f6sa problem inom h\u00e5rdvara, mjukvara och n\u00e4tverk.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Installera, konfigurera och underh\u00e5lla datorer, kringutrustning och annan IT-utrustning.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Supportera Microsoft Office 365, e-postklienter och verksamhetens aff\u00e4rsapplikationer.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Utf\u00f6ra b\u00e5de fj\u00e4rrsupport och support p\u00e5 plats.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Hantera anv\u00e4ndarkonton och beh\u00f6righeter.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Genomf\u00f6ra systemuppdateringar och patchning.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 \u00d6vervaka systemens prestanda och s\u00e4kerhet.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ansvara f\u00f6r inventering och dokumentation av IT-utrustning och IT-tillg\u00e5ngar.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Dokumentera fels\u00f6kningar och l\u00f6sningar samt underh\u00e5lla kunskapsdatabasen.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 St\u00f6dja SOC vid s\u00e4kerhetsincidenter.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Arbeta enligt koncernens IT-policyer, rutiner och s\u00e4kerhetskrav.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Delta i arbete med backup och disaster recovery.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som \u00e4r en l\u00f6sningsorienterad och serviceinriktad IT-tekniker med erfarenhet av att arbeta i en professionell och verksamhetskritisk IT-milj\u00f6.\n\nDu \u00e4r van att ta ansvar f\u00f6r dina \u00e4renden, prioritera n\u00e4r flera saker h\u00e4nder samtidigt och kommunicera tydligt med b\u00e5de anv\u00e4ndare och kollegor. Du har ett praktiskt f\u00f6rh\u00e5llningss\u00e4tt till probleml\u00f6sning och f\u00f6rst\u00e5r vikten av en stabil och s\u00e4ker IT-milj\u00f6 f\u00f6r den dagliga verksamheten.\n\nVi ser g\u00e4rna att du har:\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Eftergymnasial utbildning inom Computer Science, Information Technology eller motsvarande erfarenhet.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Minst 5 \u00e5rs erfarenhet av IT-support eller helpdesk.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Erfarenhet av arbete i en enterprise-IT-milj\u00f6.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Goda kunskaper i Active Directory och Microsoft Office 365.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Kunskap inom n\u00e4tverksteknik, exempelvis TCP\/IP, DNS, DHCP och VLAN.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 God f\u00f6rst\u00e5else f\u00f6r datorh\u00e5rdvara och systematisk fels\u00f6kning.\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Mycket goda kunskaper i engelska, b\u00e5de muntligt och skriftligt.\n\nMeriterande certifieringar\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 CompTIA A+\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 CompTIA Network+\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Microsoft Certified: Modern Desktop Administrator\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 ITIL Foundation\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Cisco CCNA\n\nSom IT Technical Support Specialist f\u00e5r du en bred och verksamhetsn\u00e4ra roll d\u00e4r ditt arbete har direkt betydelse f\u00f6r den dagliga driften.\n\nDu kommer att arbeta med allt fr\u00e5n anv\u00e4ndarsupport och fels\u00f6kning till systemunderh\u00e5ll, IT-s\u00e4kerhet, beh\u00f6righeter, dokumentation och kontinuitetsarbete. Rollen ger dig m\u00f6jlighet att kombinera teknisk kompetens med praktiskt probleml\u00f6sande i en operativ milj\u00f6.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Elektrogatan 20","full_address":null,"city":"Helsingborg","country":"SE","latitude":56.010284800042,"longitude":12.739302291747},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Elcowire AB","postcode":"25232","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johan   \u00c5hsberg","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Elcowire","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":3,"ai_vendor_counts":{"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"johan.ahsberg@elcowire.com","images":[],"published_at":"2026-09-08T11:15:07+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-09-09T03:25:17+00:00","updated_at":"2026-09-15T03:12:55+00:00"}}