{"data":{"id":207758,"slug":"it-tekniker-1st-line","type":"job","title":"IT Technician 1st Line","description":"Are you service-oriented, solution-focused, and comfortable in a role where you get to help people with their IT-related questions? Our client is now seeking an IT Technician for 1st Line Support, where you'll be part of a support function that emphasizes collaboration, excellent service, and professional interaction!\r\n\r\nYour Responsibilities\n\r\nIn this role, you'll work with First Line Support and provide daily IT assistance to employees and departments. You'll receive and handle incoming tickets via phone, email, and ticketing system, helping users in a clear and service-oriented manner.\n\nYou'll be working with:\n*Receiving, registering, and managing incoming support tickets\n*Troubleshooting and user support for clients, accounts, permissions, and business systems\n*Remote support and troubleshooting in client-side IT environments\n*Documenting completed actions in the ticketing system\n*Escalating tickets to other support levels when needed\n*Creating and developing user documentation, guides, and instructions\n*Contributing to improvements in working methods, processes, and procedures within the support function\r\n\r\nYour Profile\n\r\nTo thrive in this role, you're service-oriented, solution-focused, and attentive. You enjoy collaborating with others and have the ability to maintain structure and quality even when the pace is high. To be a suitable candidate, you have upper secondary education and documented previous experience working in First Line Support or a Service Desk.\n\nWe'd also like to see that you have:\n*Experience with ticketing systems and phone-based support\n*Good knowledge of the Windows operating system\n*Experience working in multiple parallel systems and managing a high volume of tickets\n*Excellent communication skills in Swedish, both spoken and written\n\r\n\r\nWhat We Offer You\n\r\nWe place tremendous value on you as an employee at Maxkompetens. You'll receive a personal and approachable consultant manager whose primary goal is your satisfaction at work, whether you work for a short period or several years as our employee. Your consultant manager stays in touch with you and will both visit you at the client company and be available by phone and for personal meetings at the Maxkompetens office.\n\nWe want nothing more than to help you develop and succeed in your career. At the same time, we offer you the industry's best wellness benefits. Of course, we provide you formal security regarding all employment matters such as salary, vacation, work environment, wellness, pension, and sick leave that comes with being an authorized staffing company. We hope you'll become part of us!\n\r\n\r\nOther Information\n\r\n\u2022\tPlacement Location: Ume\u00e5\n\u2022\tStart: October 1\n\u2022\tDuration: Until 31\/1 - 2027 with strong potential for extension or permanent hire\n\u2022\tWorking Hours: Office hours\n\u2022\tSalary: According to agreement\n\r\n\r\nAbout Maxkompetens\n\r\nMaxkompetens is one of Sweden's leading recruitment and staffing companies since 2003 and has offices in several locations across the country. Each year we fill over 1,200 positions and on any given day we have approximately 280 consultants on assignment. Our areas of expertise are HR & Payroll, Finance & Accounting, Customer Service & Administration, Marketing & Sales, IT & Technology, Procurement & Logistics, and Manufacturing.\n\nEvery person has tremendous potential. It's important to leverage everyone's expertise and offer them the opportunity to achieve their dreams. Through careful attention, well-functioning recruitment processes, and high competence, we help people and companies meet and succeed together. Simply a better world! We're an authorized staffing company with collective agreements, insurance, wellness benefits, and occupational pensions.","language":"sv","is_translated":true,"title_original":"IT-Tekniker 1:st line","description_original":"\u00c4r du serviceinriktad, l\u00f6sningsorienterad och trivs i en roll d\u00e4r du f\u00e5r hj\u00e4lpa m\u00e4nniskor med deras IT-relaterade fr\u00e5gor? Nu s\u00f6ker v\u00e5r kund en IT-tekniker till 1st Line Support, h\u00e4r blir du en del av en supportfunktion d\u00e4r samarbete, god service och ett professionellt bem\u00f6tande st\u00e5r i fokus!\r\n\r\nDina arbetsuppgifter\n\r\nI rollen arbetar du med First Line-support och ger dagligt IT-st\u00f6d till medarbetare och verksamheter. Du tar emot och hanterar inkommande \u00e4renden via telefon, e-post och \u00e4rendehanteringssystem och hj\u00e4lper anv\u00e4ndarna vidare p\u00e5 ett tydligt och serviceinriktat s\u00e4tt.\n\nDu kommer bland annat att arbeta med:\n*Ta emot, registrera och hantera inkommande support\u00e4renden\n*Fels\u00f6kning och anv\u00e4ndarst\u00f6d inom klienter, konton, beh\u00f6righeter och verksamhetssystem\n*Fj\u00e4rrsupport och fels\u00f6kning i klientn\u00e4ra IT-milj\u00f6er\n*Dokumentation av genomf\u00f6rda \u00e5tg\u00e4rder i \u00e4rendehanteringssystem\n*Eskalering av \u00e4renden till andra supportniv\u00e5er n\u00e4r det beh\u00f6vs\n*Framtagning och utveckling av anv\u00e4ndardokumentation, guider och instruktioner\n*Bidra till f\u00f6rb\u00e4ttring av arbetss\u00e4tt, processer och rutiner inom supportverksamheten\r\n\r\nDin profil\n\r\nF\u00f6r att trivas i rollen \u00e4r du  serviceinriktad, l\u00f6sningsorienterad och lyh\u00f6rd. Du trivs med att samarbeta med andra och har f\u00f6rm\u00e5gan att beh\u00e5lla struktur och kvalitet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.F\u00f6r att vara aktuell f\u00f6r rollen har du gymnasiekompetens och tidigare dokumenterad erfarenhet av arbete inom First Line Support eller Service Desk.\n\nVi ser \u00e4ven g\u00e4rna att du har:\n*Erfarenhet av \u00e4rendehanteringssystem och telefonibaserad support\n*goda kunskaper inom Windowsoperativet\n*Vana av att arbeta i flera parallella system och hantera ett h\u00f6gt infl\u00f6de av \u00e4renden\n*Mycket god kommunikativ f\u00f6rm\u00e5ga i svenska, b\u00e5de i tal och skrift\n\r\n\r\nVi erbjuder dig\n\r\nVi s\u00e4tter oerh\u00f6rt stort v\u00e4rde p\u00e5 dig som medarbetare hos oss p\u00e5 Maxkompetens. Hos oss f\u00e5r du en personlig och prestigel\u00f6s konsultchef vars fr\u00e4msta uppgift \u00e4r att du ska trivas p\u00e5 din arbetsplats oavsett om du arbetar en kort period eller flera \u00e5r som anst\u00e4lld hos oss. Din konsultchef \u00e4r m\u00e5n om kontakten med dig och kommer b\u00e5de bes\u00f6ka dig ute hos kundf\u00f6retaget, men finns ocks\u00e5 tillg\u00e4nglig via telefon och f\u00f6r personliga m\u00f6ten p\u00e5 Maxkompetens kontor.\n\nVi vill inget hellre \u00e4n att hj\u00e4lpa dig att utvecklas och lyckas i din jobbkarri\u00e4r. Samtidigt ger vi dig branschens b\u00e4sta friskv\u00e5rdsers\u00e4ttning. Sj\u00e4lvklart erbjuder vi dig en formell trygghet n\u00e4r det kommer till allt det arbetsr\u00e4ttsliga s\u00e5som l\u00f6n, semester, arbetsmilj\u00f6, friskv\u00e5rd, pension och sjukfr\u00e5nvaro som medf\u00f6ljer st\u00e4mpeln av att vara ett auktoriserat bemanningsf\u00f6retag. Hoppas att du vill vara en del av oss!\n\r\n\r\n\u00d6vrig information\n\r\n\u2022\tPlaceringsort: Ume\u00e5\n\u2022\tStart: 1 Oktober\n\u2022\tVaraktighet: Tom. 31\/1 - 2027 med stor chans till f\u00f6rl\u00e4ngning eller \u00f6verrekrytering\n\u2022\tArbetstid: Kontorstider\n\u2022\tL\u00f6n: enligt \u00f6k.\n\r\n\r\nOm Maxkompetens\n\r\nMaxkompetens \u00e4r ett av Sveriges ledande rekrytering och bemanningsbolag sedan 2003 och har kontor p\u00e5 flera orter i landet. Varje \u00e5r tills\u00e4tter vi \u00f6ver 1200 jobb och varje dag har vi ca 280 konsulter ute p\u00e5 uppdrag. V\u00e5ra kompetensomr\u00e5den \u00e4r HR & L\u00f6n, Ekonomi & Finans, Kundtj\u00e4nst & Administration, Marknad & F\u00f6rs\u00e4ljning, It & Teknik, Ink\u00f6p & Logistik, Industri.\n\nVarje m\u00e4nniska har en fantastisk potential. Det \u00e4r viktigt att ta vara p\u00e5 alla m\u00e4nniskors kompetens och erbjuda dem m\u00f6jligheten att uppn\u00e5 sina dr\u00f6mmar. Genom omsorgsfullhet, v\u00e4l fungerande rekryteringsprocesser och h\u00f6g kompetens hj\u00e4lper vi m\u00e4nniskor och f\u00f6retag att m\u00f6tas och lyckas tillsammans. En b\u00e4ttre v\u00e4rld helt enkelt! Vi \u00e4r ett auktoriserat bemanningsf\u00f6retag med kollektivavtal, f\u00f6rs\u00e4kringar, friskv\u00e5rd och tj\u00e4nstepension.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Scheelegatan 28 ","full_address":null,"city":"Stockholm","country":"SE","latitude":59.332367924169,"longitude":18.045240000016},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Maxkompetens Sverige AB","postcode":"11228","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anders Gustavsson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Maxkompetens Sverige AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":1,"ai_vendor_counts":{"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anders.gustavsson@maxkompetens.se","images":[],"published_at":"2026-09-11T12:44:17+00:00","expires_at":"2026-09-29T23:59:59+00:00","created_at":"2026-09-12T03:28:26+00:00","updated_at":"2026-09-18T03:36:23+00:00"}}