{"data":{"id":209990,"slug":"it-tekniker-anvandarstod-it-falun-2","type":"job","title":"IT Technician - IT User Support Falun","description":"At Region Dalarna, you will find meaningful work where you can make a difference. Together, we work toward a sustainable Dalarna with development potential in all parts of the region.\n\nAbout the Role\nWe are now recruiting an IT Technician for IT User Support who wants to be part of developing and delivering IT support to Region Dalarna's operations. Temporary position from 2026-10-05 through 2027-04-04.\n\nIT User Support is the region's central support function and is responsible for IT support, case management, deliveries, and user-oriented development. Our mission is to create an accessible and functional IT environment that supports employees in their daily work. We are part of Digitalization, IT and Medical Technology (DIM), where we work both operationally and strategically to ensure operations, improve services, and drive development. You will meet a dedicated team with broad expertise, where we share responsibility for delivery.\n\nJob Duties\nDo you want to work closely with operations and make a difference in the digital everyday? We are now looking for an IT Technician for IT User Support within Digital Work Environment.\n\nWith us, you will work in both first and second-line support, assisting healthcare and regional employees with IT issues. This ranges from receiving and resolving cases directly with users to more advanced troubleshooting and equipment management.\n\nIn first-line support, you are often the user's first contact. You provide guidance by phone and remote control and ensure that problems are resolved quickly or escalated when needed.\n\nIn second-line support, you work more technically with in-depth troubleshooting, deliveries, and replacement of IT equipment such as computers, monitors, and printers.\n\nYou will become part of the Digital Work Environment team within DIM (Digitalization, IT and Medical Technology), where we together create a stable and operations-focused digital work environment for all of Region Dalarna.\n\nQualifications\nRequired:\nUpper secondary education in IT or equivalent experience\nStrong knowledge of Windows 11\nExperience working in helpdesk\/support and case management systems\nGood telephone skills and experience providing service and support to users and customers\nUnderstanding of clients, client platforms, and peripherals\nVery good ability to express yourself in Swedish, both verbally and in writing\nClass B driver's license (manual transmission)\n\nDesirable:\nKnowledge of ITIL\nBasic network knowledge (TCP\/IP, DHCP, LAN\/WAN\/WiFi)\nExperience working in larger IT environments\nExperience from public sector operations\nExperience with both support and operations\n\nApplication\nIf you have protected personal information, you should not apply through the system, but instead contact the recruiting manager directly.\nWe will contact current and former employees of Region Dalarna as references.\nOn Applying for Jobs at Us - Region Dalarna, you can read more about Region Dalarna as an employer, our values, work environment, benefits, and what checks are conducted before employment.\nWe have done our due diligence and decline contact from sales and recruitment firms.\n\nTrade Union Contact Information\nTrade Union - Region Dalarna","language":"sv","is_translated":true,"title_original":"IT-tekniker - Anv\u00e4ndarst\u00f6d IT Falun","description_original":"Hos oss i Region Dalarna f\u00e5r du ett meningsfullt arbete d\u00e4r du kan g\u00f6ra skillnad. Tillsammans arbetar vi f\u00f6r ett h\u00e5llbart Dalarna med utvecklingskraft i l\u00e4nets alla delar.\nOm verksamheten\nNu s\u00f6ker vi till Anv\u00e4ndarst\u00f6d IT en IT-tekniker som vill vara med och utveckla och leverera IT-st\u00f6d till Region Dalarnas verksamheter. Vikariat 2026-10-05 till och med 2027-04-04.\nAnv\u00e4ndarst\u00f6d IT \u00e4r regionens centrala supportfunktion och ansvarar f\u00f6r IT-support, \u00e4rendehantering, leveranser och anv\u00e4ndarn\u00e4ra utveckling. V\u00e5rt uppdrag \u00e4r att skapa en tillg\u00e4nglig och fungerande IT-milj\u00f6 som st\u00f6djer medarbetarna i deras dagliga arbete. Vi \u00e4r en del av Digitalisering, IT och medicinsk teknik (DIM), d\u00e4r vi arbetar b\u00e5de operativt och l\u00e5ngsiktigt med att s\u00e4kra drift, f\u00f6rb\u00e4ttra tj\u00e4nster och driva utveckling. Hos oss m\u00f6ts du av ett sammansvetsat team med bred kompetens, d\u00e4r vi tar ett gemensamt ansvar f\u00f6r leveransen.\nArbetsuppgifter\nVill du jobba n\u00e4ra verksamheten och g\u00f6ra skillnad i den digitala vardagen? Nu s\u00f6ker vi en IT-tekniker till Anv\u00e4ndarst\u00f6d IT inom Digital arbetsmilj\u00f6.\nHos oss arbetar du b\u00e5de i f\u00f6rsta och andra linjen med att st\u00f6tta v\u00e5rdens och regionens medarbetare i IT-fr\u00e5gor. Det handlar om allt fr\u00e5n att ta emot och l\u00f6sa \u00e4renden direkt med anv\u00e4ndaren till mer avancerad fels\u00f6kning och hantering av utrustning.\nI f\u00f6rsta linjen \u00e4r du ofta anv\u00e4ndarens f\u00f6rsta kontakt. Du guidar via telefon och fj\u00e4rrstyrning och ser till att problem blir l\u00f6sta snabbt eller skickas vidare vid behov.\nI andra linjen arbetar du mer tekniskt med f\u00f6rdjupad fels\u00f6kning, leveranser och utbyten av IT-utrustning som datorer, sk\u00e4rmar och skrivare.\nDu blir en del av Digital arbetsmilj\u00f6 inom DIM (Digitalisering, IT och medicinsk teknik), d\u00e4r vi tillsammans skapar en stabil och verksamhetsn\u00e4ra digital arbetsmilj\u00f6 f\u00f6r hela Region Dalarna.\nKvalifikationer\nSkallkrav:\nGymnasial utbildning inom IT eller motsvarande erfarenhet\nGoda kunskaper i Windows 11\nErfarenhet av arbete i helpdesk\/support och \u00e4rendehanteringssystem\nGod telefonvana och vana att ge service och support till anv\u00e4ndare och kunder\nF\u00f6rst\u00e5else f\u00f6r klienter, klientplattformar och kringutrustning\nMycket god f\u00f6rm\u00e5ga att uttrycka dig p\u00e5 svenska i tal och skrift\nB-k\u00f6rkort (manuell)\n\nMeriterande:\nKunskap inom ITIL\nGrundl\u00e4ggande n\u00e4tverkskunskaper (TCP\/IP, DHCP, LAN\/WAN\/WiFi)\nErfarenhet av arbete i st\u00f6rre IT-milj\u00f6\nErfarenhet fr\u00e5n offentlig verksamhet\nErfarenhet av b\u00e5de support och drift\nAns\u00f6kanHar du skyddade personuppgifter ska du inte ans\u00f6ka via systemet, utan kontakta rekryterande chef direkt\nVi tar interna referenser p\u00e5 nuvarande och tidigare anst\u00e4llda i Region Dalarna\nP\u00e5 Att s\u00f6ka jobb hos oss - Region Dalarna kan du l\u00e4sa mer om Region Dalarna som arbetsgivare, v\u00e5r v\u00e4rdegrund, arbetsmilj\u00f6, f\u00f6rm\u00e5ner samt vilka kontroller som g\u00f6rs inf\u00f6r anst\u00e4llning\nVi har gjort v\u00e5rt medieval och avb\u00f6jer kontakt fr\u00e5n s\u00e4lj- och rekryteringsf\u00f6retag\nKontakter fritext\nFackliga kontaktuppgifter\nFackf\u00f6rbund - Region Dalarna","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 712","full_address":null,"city":"Falun","country":"SE","latitude":60.6040672,"longitude":15.6062454},"metadata":{"region":"Dalarnas l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"REGION DALARNA","postcode":"79129","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.regiondalarna.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Daniel Karlsson","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Region Dalarna - H\u00e4lso och sjukv\u00e5rden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"076-1471190","owner_email":"daniel.karlsson@regiondalarna.se","images":[],"published_at":"2026-09-14T09:08:23+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-15T03:21:04+00:00","updated_at":"2026-09-16T05:40:40+00:00"}}