{"data":{"id":198921,"slug":"it-tekniker-inom-2nd-line-it-support","type":"job","title":"IT Technician - 2nd Line IT Support","description":"Want to be part of the journey toward a more electrified Sweden? This could be the role for you.\nAbout the position\nAs an IT Technician in 2nd line IT support, you are responsible for handling and resolving more complex IT-related cases that require in-depth technical expertise and troubleshooting. You serve as support to 1st line support through guidance, knowledge transfer, and management of escalated cases.\nThe role also involves providing support to the organization's users by handling incidents, service requests, orders, and technical questions related to client environments and related services. You work proactively to identify areas for improvement, contribute to the development of working methods, and ensure high-quality IT support delivery.\nIn this role, you collaborate closely with both internal IT functions and the rest of the organization. There are good opportunities to deepen your expertise in specific areas.\nKey responsibilities:\nHandle incidents, orders, and inquiries and perform in-depth troubleshooting of hardware and software.\nInstall, configure, and maintain clients and provide technical support.\nDocument solutions and procedures, contribute to training and knowledge transfer, and work on continuous improvements to processes, working methods, and support delivery.\n\nThe role belongs to the IT Support unit, which consists of 14 employees. IT Support is responsible for providing Svenska kraftn\u00e4t employees with support and assistance in using IT services, equipment, and digital work tools. The unit also manages client administration, AV technology, and license administration. Through close collaboration with the organization, other IT functions, and external suppliers, IT Support contributes to stable, efficient, and user-friendly IT services.\nAbout you\nRequired qualifications:\nPersonal qualities:\nTo thrive in this role, we see that you have strong problem-solving abilities and are structured in your approach\u2014that is, you work according to a clear process and organize and plan your work well. We are looking for someone who is collaboration-oriented and adapts to others to find solutions together. You are also confident and feel secure in uncertain situations, and you have the courage to stand up for your own opinions.\nYou must also live up to https:\/\/www.statskontoret.se\/forvaltningskultur\/den-statliga-vardegrunden\/\nIn this recruitment, we place great emphasis on your personal qualities.\nEducation:\nYou have an education in IT, such as NTI-gymnasiet, a vocational college, or a university, or alternatively at least 5 years of work experience in IT as an IT technician or support technician.\nYou also have:\nSeveral years of current and relevant work experience in the role of IT support technician.\nAt least 2 years of current experience troubleshooting hardware and software in Windows environments.\nWork experience with Active Directory.\nExperience working in incident management systems.\nGood knowledge of Swedish, both spoken and written.\n\nMeritorious qualifications:\nExperience with SCCM or similar systems for software deployment.\nExperience with the Linux operating system.\nExperience with installation, configuration, and troubleshooting of virtual clients (VDIs).\nClass B driver's license.\n\nGood to know\nThe position is based in Sundbyberg, Stockholm\nOpportunity for remote work up to 50%, if work allows.\nThis is a permanent position. A six-month probationary period may apply.\nApplication deadline is September 28, 2026.\nInstead of attaching a personal letter to your application, you will answer a number of questions in the application form.\nIndividual salary determination applies and is conducted in accordance with the central salary agreements RALS\/RALS-T.\nhttps:\/\/www.svk.se\/jobba-har\/var-arbetsplats\/formaner\/\n\nFor questions, please contact:\nElin Kindstrand, recruiting manager, 010-350 93 77\nMaria Sahl\u00e9n, responsible recruiter, 072-459 85 27 (maria.sahlen2@svk.se)\nAnnika Ingeborn, union representative SACO, 010 475 87 72\nErica Midfj\u00e4ll, union representative ST, 010 475 87 31\n\nYou can also reach us by email: Firstname.Lastname@svk.se.\nhttps:\/\/www.svk.se\/jobba-har\/\nWe ask that you do not contact us directly through staffing and recruitment companies or sales representatives in connection with recruitment. We have procurement agreements in place for Svenska kraftn\u00e4t as a state authority.\nOther information\nWe place high demands on our employees' security and confidentiality awareness. Prior to employment, a security clearance is conducted according to the Security Protection Act (2018:585), which includes a basic investigation and, if the employment concerns a position in a security class, the security clearance will also include a registry check. Employment at Svenska kraftn\u00e4t may require Swedish citizenship for certain positions. Employment includes an obligation to be placed on a war footing. For more information on personnel security at Svenska kraftn\u00e4t, see https:\/\/www.svk.se\/sakerhet-och-beredskap\/sakerhetsskydd\/personalsakerhet","language":"sv","is_translated":true,"title_original":"IT-tekniker inom 2nd line IT-support","description_original":"Vill du vara med p\u00e5 resan mot ett \u00e4n mer elektrifierat Sverige? D\u00e5 kan det h\u00e4r vara tj\u00e4nsten f\u00f6r dig.\nOm tj\u00e4nsten\nSom IT-tekniker inom 2nd line IT-support ansvarar du f\u00f6r att hantera och l\u00f6sa mer komplexa IT-relaterade \u00e4renden som kr\u00e4ver f\u00f6rdjupad teknisk kompetens och fels\u00f6kning. Du fungerar som ett st\u00f6d till 1st line-support genom v\u00e4gledning, kunskaps\u00f6verf\u00f6ring och hantering av eskalerade \u00e4renden.\nRollen inneb\u00e4r \u00e4ven att ge support till verksamhetens anv\u00e4ndare genom att hantera incidenter, servicef\u00f6rfr\u00e5gningar, best\u00e4llningar och tekniska fr\u00e5gor kopplade till klientmilj\u00f6 och n\u00e4rliggande tj\u00e4nster. Du arbetar proaktivt med att identifiera f\u00f6rb\u00e4ttringsomr\u00e5den, bidra till utveckling av arbetss\u00e4tt och s\u00e4kerst\u00e4lla en h\u00f6g kvalitet i leveransen av IT-st\u00f6d.\nI rollen samarbetar du n\u00e4ra b\u00e5de interna IT-funktioner och \u00f6vriga verksamheten. Det finns goda m\u00f6jligheter f\u00f6rdjupa sig inom specifika omr\u00e5den.\nArbetsuppgifter:\nHantera incidenter, best\u00e4llningar och fr\u00e5gor samt genomf\u00f6ra djupare fels\u00f6kning av h\u00e5rd- och mjukvara.\nInstallera, konfigurera och underh\u00e5lla klienter samt ge tekniskt st\u00f6d.\nDokumentera l\u00f6sningar och rutiner, bidra till utbildning och kunskaps\u00f6verf\u00f6ring samt arbeta med st\u00e4ndiga f\u00f6rb\u00e4ttringar av processer, arbetss\u00e4tt och supportens leverans.\n\nRollen tillh\u00f6r enheten IT-support som best\u00e5r av 14 medarbetare. IT-supporten ansvarar f\u00f6r att ge Svenska kraftn\u00e4ts medarbetare support och st\u00f6d i anv\u00e4ndningen av IT-tj\u00e4nster, utrustning och digitala arbetsverktyg. Enheten ansvarar \u00e4ven f\u00f6r klienthantering, AV-teknik och licensadministration. Genom n\u00e4ra samverkan med verksamheten, \u00f6vriga IT-funktioner och externa leverant\u00f6rer bidrar IT-supporten till stabila, effektiva och anv\u00e4ndarv\u00e4nliga IT-tj\u00e4nster.\nOm dig\nSkallkrav:\nPersonliga egenskaper:\nF\u00f6r att trivas i rollen ser vi att du har god probleml\u00f6sningsf\u00f6rm\u00e5ga och \u00e4r strukturerad i ditt arbetss\u00e4tt det vill s\u00e4ga arbetar enligt en tydlig process samt organiserar och planerar ditt arbete v\u00e4l. Vi s\u00f6ker dig som \u00e4r samarbetsorienterad och anpassar dig till andra och hittar l\u00f6sningar tillsammans. Du \u00e4r ocks\u00e5 trygg och k\u00e4nner dig s\u00e4ker i os\u00e4kra sammanhang samt har mod att st\u00e5 upp f\u00f6r egna \u00e5sikter.\nDu ska ocks\u00e5 leva upp till https:\/\/www.statskontoret.se\/forvaltningskultur\/den-statliga-vardegrunden\/\nI denna rekrytering l\u00e4gger vi stor vikt vid dina personliga egenskaper.\nUtbildning:\nVidare har du en utbildning inom IT t.ex. NTI-gymnasiet, yrkesh\u00f6gskola eller universitet alternativt minst 5 \u00e5rs arbetslivserfarenhet inom IT som IT-tekniker eller supporttekniker.\nDu har \u00e4ven:\nFler\u00e5rig aktuell och relevant arbetslivserfarenhet i rollen som IT-supporttekniker.\nMinst 2 \u00e5rs aktuell erfarenhet inom fels\u00f6kning av h\u00e5rdvara och mjukvara inom windowsmilj\u00f6er.\nArbetslivserfarenhet av arbete inom ActiveDirectory.\nArbetat i \u00e4rendehanteringssystem.\nGoda kunskaper i svenska i tal och skrift.\n\nMeriterande:\nErfarenhet av SCCM eller liknande system f\u00f6r utskick av programvaror.\nErfarenhet av operativsystemet Linux.\nErfarenhet av installation, konfiguration och fels\u00f6kning av virtuella klienter (VDIer).\nB-k\u00f6rkort.\n\nBra att veta\nTj\u00e4nsten \u00e4r placerad i Sundbyberg, Stockholm\nM\u00f6jlighet till distansarbete upp till 50 %, om arbetet till\u00e5ter.\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning. Sex m\u00e5naders provanst\u00e4llning kan komma att till\u00e4mpas.\nSista ans\u00f6kningsdag \u00e4r den 28 sepbember 2026.\nIst\u00e4llet f\u00f6r att bifoga ett personligt brev till din ans\u00f6kan besvarar du ett antal fr\u00e5gor i ans\u00f6kningsformul\u00e4ret.\nIndividuell l\u00f6nes\u00e4ttning till\u00e4mpas och sker i enlighet med de centrala l\u00f6neavtalen RALS\/RALS-T.\nhttps:\/\/www.svk.se\/jobba-har\/var-arbetsplats\/formaner\/\n\nVid fr\u00e5gor, kontakta g\u00e4rna f\u00f6ljande personer:\nElin Kindstrand, rekryterande chef, 010-350 93 77\nMaria Sahl\u00e9n, ansvarig rekryterare, 072-459 85 27 (maria.sahlen2@svk.se)\nAnnika Ingeborn, facklig representant SACO, 010 475 87 72\nErica Midfj\u00e4ll, facklig representant ST, 010 475 87 31\n\nDu n\u00e5r oss ocks\u00e5 via e-post: F\u00f6rnamn.Efternamn@svk.se.\nhttps:\/\/www.svk.se\/jobba-har\/\nVi undanber oss direktkontakt med bemannings- och rekryteringsf\u00f6retag samt s\u00e4ljare i samband med rekrytering, vi har upphandlade avtal som g\u00e4ller f\u00f6r Svenska kraftn\u00e4t som statlig myndighet.\n\u00d6vrig information\nVi st\u00e4ller h\u00f6ga krav p\u00e5 v\u00e5ra medarbetares s\u00e4kerhets- och sekretess-medvetenhet. Inf\u00f6r anst\u00e4llning genomf\u00f6rs s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585) vilket innefattar grundutredning och om anst\u00e4llningen avser befattning i s\u00e4kerhetsklass kommer s\u00e4kerhetspr\u00f6vningen \u00e4ven att innefatta en registerkontroll. F\u00f6r anst\u00e4llning p\u00e5 Svenska kraftn\u00e4t kan det vara ett krav p\u00e5 svenskt medborgarskap i vissa befattningar. Med anst\u00e4llningen f\u00f6ljer en skyldighet att krigsplaceras. F\u00f6r mer information om personals\u00e4kerhet p\u00e5 svenska kraftn\u00e4t. https:\/\/www.svk.se\/sakerhet-och-beredskap\/sakerhetsskydd\/personalsakerhet","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Sundbyberg","country":"SE","latitude":59.359339,"longitude":17.9793232},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Svenska Kraftn\u00e4t","postcode":"17224","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.svk.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Svenska Kraftn\u00e4t","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":6,"bot_views_count":4,"ai_vendor_counts":{"other":2,"openai":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-350 93 77","owner_email":"maria.sahlen2@svk.se","images":[],"published_at":"2026-09-07T15:49:08+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-09-08T03:55:04+00:00","updated_at":"2026-09-16T03:00:22+00:00"}}