{"data":{"id":157567,"slug":"it-tekniker-inom-it-support-i-goteborg","type":"job","title":"IT Technician - IT Support in Gothenburg","description":"Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds that we manage. It is a great responsibility. Therefore, we think innovatively and use the latest technology to simplify and improve, develop and deliver IT services for Swedish social insurance. Welcome to one of Sweden's largest IT departments.\nIT Support serves as a shared, unified point of contact for error reporting, orders, support, advice and information for users within the Swedish Social Insurance Agency, cooperating authorities and other external parties.\nWe inform about planned service interruptions, known issues and work proactively with developing user support and self-service for users of operational and production services. IT Support is located in three places: Sundsvall, Stockholm and Gothenburg and consists of approximately 14 employees per location.\nIT Support, Responsibility, Customer Focus\nAs an IT technician, you are the first point of contact for Swedish Social Insurance Agency employees and external partners. Your primary goal is to provide high-quality technical support in IT and telephone matters that come in via phone, case management systems or chat. You will also receive orders, perform software installations and carry out operational improvements and quality enhancement measures. As an IT technician, you will also have contact with various service partners. Furthermore, you will work with follow-up of frequently recurring cases in order to proactively resolve these and also participate in projects and various assignments.\nThis position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you, who will work for us, have strong security awareness.\nIt is a job for someone who wants to take responsibility.\nWe are looking for someone who\nhas a university degree or experience and qualifications that can be tested as equivalent\nhas very good technical knowledge within IT support\nis service-oriented and responsive to customer needs\nacts on own initiative and takes responsibility for achieving good results\ncollaborates effectively with others to achieve common goals\nhas good communication skills, spoken and written\nhas a systematic and careful work approach\ncan understand and analyze complex issues\nis stress-resistant with the ability to work on multiple tasks in parallel\nis solution-oriented\nhas good knowledge of Swedish, spoken and written.\n\nIt is meritorious if you\nhave experience with BMC Remedy\/Helix or similar systems\nhave knowledge of the ITIL framework and its processes, especially incident, problem, change and release\nhave certified training in IT\/telephony\nhave work experience in the Swedish Social Insurance Agency's IT environment.\n\nWe place great emphasis on your personal qualities.\nOther Information\nOne position, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, an approved security vetting according to the Security Protection Act (2018:585) is required.\nIn accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Location: Gothenburg.\nDo you want to know more about the Swedish Social Insurance Agency as an employer? Visit https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nContact Persons\nManager: Ulrika Ekvall tel 010-119 58 02 (for questions about the position). HR Specialist: Hanna Fransson, hanna.fransson@forsakringskassan.se and tel 010-113 44 55 (for questions about the recruitment process). Union representatives are for ST Magnus N\u00e4slund, Saco-S Ann Wistr\u00f6m, Seko Eliza Grundstr\u00f6m. These can be reached via our switchboard 08-786 90 00.\nApplication\nWelcome to submit your application by August 30. When you apply, please attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades and certificates with your application.\nIf you have protected personal information or no access to bank-id, call the HR specialist named in the advertisement and you will receive help submitting your application.\n\nIn everything we do, we shall act on the basis of the principle of equal value of all people, rule of law and good service.","language":"sv","is_translated":true,"title_original":"IT-tekniker inom it-support i G\u00f6teborg","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r t\u00e4nker vi nytt och anv\u00e4nder den senaste tekniken f\u00f6r att f\u00f6renkla och f\u00f6rb\u00e4ttra, utveckla och leverera it-tj\u00e4nsterna f\u00f6r den svenska socialf\u00f6rs\u00e4kringen. V\u00e4lkommen till en av Sveriges st\u00f6rsta IT-avdelningar.\nIt-supporten utg\u00f6r\u00a0en gemensam, enhetlig kontaktyta f\u00f6r felanm\u00e4lan, best\u00e4llningar, support, r\u00e5dgivning och information till anv\u00e4ndarna inom F\u00f6rs\u00e4kringskassan, samverkande myndigheter och andra externa parter.\u00a0\u00a0\nVi informerar om planerade driftsst\u00f6rningar, k\u00e4nda fel och arbetar proaktivt med utveckling av anv\u00e4ndarst\u00f6d och sj\u00e4lvhj\u00e4lp f\u00f6r anv\u00e4ndare av drift- och produktionsleveranser.\u00a0It-supporten \u00e4r lokaliserad p\u00e5 tre orter, Sundsvall, Stockholm och G\u00f6teborg och best\u00e5r av cirka 14 medarbetare\/ort.\nIt-support, ansvar, kundfokus\nSom it-tekniker \u00e4r du den f\u00f6rsta kontakten f\u00f6r F\u00f6rs\u00e4kringskassans anst\u00e4llda och externa samarbetspartners. Ditt prim\u00e4ra m\u00e5l \u00e4r att ge en h\u00f6g och kvalitativ tekniksupport inom it och telefonifr\u00e5gor som inkommer via telefon, \u00e4rendehanteringssystem eller chat. Du kommer \u00e4ven ta emot best\u00e4llningar, genomf\u00f6ra programinstallationer och driftf\u00f6rb\u00e4ttrande och kvalitetsh\u00f6jande \u00e5tg\u00e4rder. Som it-tekniker kommer du \u00e4ven ha kontakt med olika servicepartners. Vidare kommer du arbeta med uppf\u00f6ljning av ofta \u00e5terkommande \u00e4renden i syfte att proaktivt avhj\u00e4lpa dessa och \u00e4ven ing\u00e5 i projekt och olika uppdrag.\nTj\u00e4nsten inneb\u00e4r att du hanterar sekretessbelagda uppgifter vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\u00a0\nhar h\u00f6gskoleexamen eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\nhar mycket goda tekniska kunskaper inom it-support\n\u00e4r serviceinriktad och lyh\u00f6rd f\u00f6r kundens behov\nagerar p\u00e5 eget initiativ och tar ansvar f\u00f6r att n\u00e5 goda resultat\u00a0\u00a0\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\nhar god kommunikativ f\u00f6rm\u00e5ga, i tal och skrift\nhar ett systematiskt och noggrant arbetss\u00e4tt\nkan f\u00f6rst\u00e5 och analysera komplexa fr\u00e5gor\n\u00e4r stresst\u00e5lig med f\u00f6rm\u00e5ga att arbeta med flera uppgifter parallellt\n\u00e4r l\u00f6sningsorienterad\nhar goda kunskaper i svenska, i tal och skrift.\n\nDet \u00e4r meriterande om du\nhar erfarenhet av BMC Remedy\/Helix eller liknande system\nhar kunskaper om ramverket ITIL och dess processer, framf\u00f6r allt incident, problem, change och release\nhar\u00a0certifierade utbildningar inom it\/telefoni\nhar arbetslivserfarenhet inom F\u00f6rs\u00e4kringskassans it-milj\u00f6.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00d6vrigt\nEn tj\u00e4nst, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt. Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering. Placeringsort: G\u00f6teborg.\u00a0\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nKontaktpersoner\nChef:\u00a0Ulrika Ekvall tel 010-119 58 02 (f\u00f6r fr\u00e5gor om tj\u00e4nsten). HR-specialist:\u00a0Hanna Fransson, hanna.fransson@forsakringskassan.se och tel 010-113 44 55 (f\u00f6r fr\u00e5gor om rekryteringsprocessen). Fackliga representanter \u00e4r f\u00f6r ST Magnus N\u00e4slund, Saco-S Ann Wistr\u00f6m, Seko Eliza Grundstr\u00f6m.\u00a0Dessa n\u00e5s via v\u00e5r v\u00e4xel 08-786 90 00.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast den 30 augusti. N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\n\u00a0\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":57.70887,"longitude":11.97456},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"F\u00d6RS\u00c4KRINGSKASSAN","postcode":"12612","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"F\u00f6rs\u00e4kringskassan","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-119 58 02","owner_email":"hanna.fransson@forsakringskassan.se","images":[],"published_at":"2026-08-17T10:31:33+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-18T03:45:22+00:00","updated_at":"2026-08-19T02:45:29+00:00"}}