{"data":{"id":162516,"slug":"it-tekniker-till-1st-line-support","type":"job","title":"IT Technician for 1st Line Support!","description":"Are you a service-oriented and solution-focused technician ready for your next assignment? We are seeking an IT technician for our client with a start in September!\n\n\nIn your role as an IT technician in 1st Line Support, you will have an important and visible position where you are the first point of contact for users who need technical assistance. Here you will combine your IT knowledge with your sense of service and problem-solving, and every day contribute to users having a smooth and professional support experience.\nYou will handle incoming tickets and calls, troubleshoot and guide users via phone and chat, and use remote access tools to quickly identify and resolve technical issues. You will also work with configuring mobile phones and ensure that each ticket is handled in a structured manner, from initial contact to resolution or further escalation.\nThe assignment is expected to start in September and continue until year-end, with the possibility of extension.\nWHAT WE ARE LOOKING FOR\nWe are looking for someone who has upper secondary education and experience working with ticketing systems. You are accustomed to solving problems remotely and have the ability to explain technical solutions in a simple and pedagogical way. As a person, you are service-oriented and enjoy working with people. You are a team player who is responsive to both users' and colleagues' needs, but you also have the ability to work independently and take responsibility for your tasks.\nIf you have previous experience working in Windows environments, such as Windows 11, Active Directory, VPN, and Office 365, we see this as a merit. Basic knowledge of operating systems and system administration is also an advantage, as is experience with remote access software.\nIs it you we are looking for, or do you know someone who would be a good fit? Apply or recommend someone to us today! Screening and interviews are ongoing.\nIf you have any questions or need more information about the position, please contact the Ume\u00e5 team. We look forward to hearing from you!","language":"sv","is_translated":true,"title_original":"IT-tekniker till 1st Line Support!","description_original":"\u00c4r du en serviceinriktad och l\u00f6sningsorienterad tekniker som \u00e4r redo f\u00f6r n\u00e4sta uppdrag? Vi s\u00f6ker en IT-tekniker till v\u00e5r kund med start i september!\n\n\nI rollen som IT-tekniker inom 1st Line Support f\u00e5r du en viktig och synlig roll d\u00e4r du \u00e4r den f\u00f6rsta kontakten f\u00f6r anv\u00e4ndare som beh\u00f6ver teknisk hj\u00e4lp. H\u00e4r f\u00e5r du kombinera ditt IT-intresse med din k\u00e4nsla f\u00f6r service och probleml\u00f6sning, och varje dag bidra till att anv\u00e4ndarna f\u00e5r en smidig och professionell supportupplevelse.\nDu hanterar inkommande \u00e4renden och samtal, fels\u00f6ker och v\u00e4gleder anv\u00e4ndare via telefon och chatt samt anv\u00e4nder fj\u00e4rrstyrning f\u00f6r att snabbt identifiera och l\u00f6sa tekniska problem. Du kommer \u00e4ven att arbeta med konfigurering av mobiltelefoner och se till att varje \u00e4rende drivs fram\u00e5t p\u00e5 ett strukturerat s\u00e4tt, fr\u00e5n f\u00f6rsta kontakt till l\u00f6sning eller vidare eskalering.\nUppdraget f\u00f6rv\u00e4ntas start i september och p\u00e5g\u00e5r till \u00e5rsskiftet, med m\u00f6jlighet till f\u00f6rl\u00e4ngning.\u00a0\nDETTA S\u00d6KER VI\nVi s\u00f6ker dig som har gymnasiekompetens och erfarenhet av att arbeta i \u00e4rendehanteringssystem. Du \u00e4r van att l\u00f6sa problem p\u00e5 distans och har god f\u00f6rm\u00e5ga att f\u00f6rklara tekniska l\u00f6sningar p\u00e5 ett enkelt och pedagogiskt s\u00e4tt. Som person \u00e4r du serviceinriktad och trivs med att arbeta med m\u00e4nniskor. Du \u00e4r en lagspelare som \u00e4r lyh\u00f6rd f\u00f6r b\u00e5de anv\u00e4ndares och kollegors behov, men du har ocks\u00e5 f\u00f6rm\u00e5gan att arbeta sj\u00e4lvst\u00e4ndigt och ta ansvar f\u00f6r dina uppgifter.\nHar du tidigare erfarenhet av arbete i Windowsmilj\u00f6er, exempelvis Windows 11, Active Directory, VPN och Office 365 ser vi detta som meriterande. Grundl\u00e4ggande kunskaper i operativsystem och systemadministration \u00e4r ocks\u00e5 en f\u00f6rdel, liksom erfarenhet av fj\u00e4rrstyrningsprogram.\n\u00c4r det dig vi s\u00f6ker eller vet du n\u00e5gon som skulle passa? Ans\u00f6k eller tipsa oss redan idag! Urval och intervjuer sker l\u00f6pande.\nVid eventuella fr\u00e5gor eller mer information om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta team Ume\u00e5. Varmt v\u00e4lkommen!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Vasagatan 12","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.82579377522,"longitude":20.266632003423},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"StudentConsulting Sweden AB (publ)","postcode":"90329","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.studentconsulting.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lydia Kvist","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"StudentConsulting","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"umea@studentconsulting.com","images":[],"published_at":"2026-08-19T12:25:05+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-20T03:05:10+00:00","updated_at":"2026-08-20T04:00:28+00:00"}}