{"data":{"id":169205,"slug":"it-tekniker-till-kriminalvardens-it-servicecenter","type":"job","title":"IT Technician at the Swedish Prison and Probation Service IT Service Center","description":"About the Swedish Prison and Probation Service\nThe Swedish Prison and Probation Service is growing \u2013 we are building new facilities, renovating, and expanding, and we are now seeking additional staff members. Our most important goal is to reduce recidivism \u2013 to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the agency responsible for prisons, probation services, remand prisons, and prisoner transportation.\nWould you like to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Prison and Probation Service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are seeking someone with a strong interest in IT, knowledge, and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession.\nJob Description\nWe are looking for someone who wants to contribute to delivering and developing the IT department's support operations to the Swedish Prison and Probation Service's 22,000 employees. You are driven by a desire to help and educate others with digital tools and have a strong interest in understanding employees' needs and expectations.\nAs an IT Technician, you will work independently with troubleshooting and guide the Swedish Prison and Probation Service's employees. Together with your colleagues at the IT Service Center, you actively work to support our users and clients in a high-quality and efficient manner.\nIn your service role, you will, among other things:\n\u2022 Provide first-line troubleshooting and user guidance, primarily via telephone and case management systems\n\u2022 Contribute to increased digital maturity in our operations by, for example, acting in an advisory capacity, guiding, and supporting users regarding the Swedish Prison and Probation Service's IT applications\n\u2022 Help develop our working methods and processes to increase quality and efficiency in our deliveries\n\u2022 Be the first point of contact for employees regarding questions and troubleshooting, primarily related to the Swedish Prison and Probation Service's IT applications\nQualifications\nWe are looking for someone who is service-oriented, attentive, and has the ability to adapt to the recipient. You are a constructive collaborator who remains stable and focused even under stress. With good self-awareness and personal maturity, you navigate professionally in different situations while working in a structured manner and meeting your deadlines.\nTo thrive and succeed in your role, it is important that you share the Swedish Prison and Probation Service's fundamental values regarding a humanistic view of people, respect for individuals, and belief in human development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, your approach is expected to contribute to everyone being treated equitably. We place great importance on personal suitability.\nWe are looking for someone who has:\n\u2022 Complete upper secondary education in the form of final grades or an upper secondary diploma, or alternatively other education combined with work experience that the Swedish Prison and Probation Service deems relevant.\n\u2022 Experience in service or support, or other work experience that the employer deems relevant.\n\u2022 Experience working with various types of IT applications\n\u2022 Experience with administrative work\n\u2022 Ability to express yourself well in speech and writing in Swedish\n\u2022 Ability to express yourself well in speech and writing in English\n\u2022 Very good computer skills\nIt is also advantageous to have:\n\u2022 Upper secondary education with an IT focus\n\u2022 Experience working with the Swedish Prison and Probation Service's core systems\n\u2022 Experience in technical IT support\n\u2022 Experience in remote support\n\u2022 Experience in application-related IT support\n\u2022 Understanding of the complexity of working in larger organizations\nOther Information\nThe Swedish Prison and Probation Service has decided to eliminate the personal letter and replace it with selection questions relevant to the position. Your answers to the selection questions and your CV will form the basis for determining whether you are qualified to proceed in the process.\nTo be considered for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations.\nCertain positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experience. Learn more about security vetting here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nThe position may involve civil emergency placement with the Swedish Prison and Probation Service. Learn more about civil emergency placement here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividual salary determination applies.\nA probationary period may be applied.\nThe Swedish Prison and Probation Service strives for an even gender distribution and increased diversity.\nTo submit your application, click the application link in the job posting. Questions about how to apply and submit your CV should be directed to Varbi. Questions about specific jobs will be answered by the contact person specified in the job posting.\nWe kindly but firmly decline direct contact from staffing and recruitment companies and recruitment advertisement vendors. The Swedish Prison and Probation Service has contracted agreements.","language":"sv","is_translated":true,"title_original":"IT-tekniker till Kriminalv\u00e5rdens IT-servicecenter","description_original":"Om Kriminalv\u00e5rden\nKriminalv\u00e5rden v\u00e4xer \u2013 vi bygger nytt, bygger om och bygger till och s\u00f6ker nu fler medarbetare. V\u00e5rt viktigaste m\u00e5l \u00e4r att minska \u00e5terfall i brott \u2013 att bryta den onda cirkeln. Lyckas vi med det blir samh\u00e4llet tryggare och s\u00e4krare f\u00f6r alla. Vi \u00e4r den myndighet som ansvarar f\u00f6r anstalter, friv\u00e5rd, h\u00e4kten och klienttransporter.\nVill du vara med och bidra till ett tryggare samh\u00e4lle? V\u00e5r IT-avdelning genomf\u00f6r en stor satsning med fokus p\u00e5 en digital Kriminalv\u00e5rd. Tillsammans jobbar vi f\u00f6r att skapa f\u00f6ruts\u00e4ttningar och l\u00f6sningar som g\u00f6r skillnad i v\u00e5r verksamhet. IT-avdelningen \u00e4r under stark tillv\u00e4xt. Vi s\u00f6ker dig som har ett stort IT-intresse, kunskaper och erfarenheter som kan berika v\u00e5r digitaliseringsresa och som vill vara med och g\u00f6ra skillnad i samh\u00e4llet inom just din profession.\nArbetsbeskrivning\nVi s\u00f6ker dig som vill vara med och bidra till att leverera och utveckla IT-avdelningens supportverksamhet till Kriminalv\u00e5rdens 22 000 anst\u00e4llda. Du drivs av att hj\u00e4lpa och utbilda andra m\u00e4nniskor med digitala hj\u00e4lpmedel och har ett stort intresse av att f\u00f6rst\u00e5 medarbetarnas behov och f\u00f6rv\u00e4ntningar.\nSom IT-tekniker kommer du att arbeta sj\u00e4lvst\u00e4ndigt med felavhj\u00e4lpning och handleda Kriminalv\u00e5rdens medarbetare. Tillsammans med dina kollegor p\u00e5 IT-servicecenter arbetar du aktivt f\u00f6r att st\u00f6dja v\u00e5ra anv\u00e4ndare och klienter p\u00e5 ett kvalitativt och effektivt s\u00e4tt.\nI din serviceroll kommer du bl.a. att:\n\u2022 leverera f\u00f6rsta linjens felavhj\u00e4lpning och anv\u00e4ndarhandledning, fr\u00e4mst via telefon och \u00e4rendehanteringssystem\n\u2022 bidra till \u00f6kad digital mognad i verksamheten genom att t.ex. agera r\u00e5dgivande, guida och st\u00f6tta anv\u00e4ndare g\u00e4llande Kriminalv\u00e5rdens IT-applikationer\n\u2022 bidra till att utveckla v\u00e5ra arbetss\u00e4tt och processer f\u00f6r att \u00f6ka kvalit\u00e9n och effektiviteten i v\u00e5ra leveranser\n\u2022 vara f\u00f6rsta kontakt f\u00f6r medarbetare g\u00e4llande fr\u00e5gor och fels\u00f6kning fr\u00e4mst relaterat till Kriminalv\u00e5rdens IT-applikationer\nKvalifikationer\nVi s\u00f6ker dig som \u00e4r serviceinriktad, lyh\u00f6rd och har f\u00f6rm\u00e5gan att anpassa dig efter mottagaren. Du \u00e4r en konstruktiv samarbetspartner som f\u00f6rblir stabil och fokuserad \u00e4ven under stress. Med god sj\u00e4lvinsikt och personlig mognad navigerar du professionellt i olika situationer, samtidigt som du arbetar strukturerat och h\u00e5ller dina tidsramar.\nF\u00f6r att trivas och lyckas i ditt uppdrag \u00e4r det viktigt att du delar Kriminalv\u00e5rdens grundl\u00e4ggande v\u00e4rderingar om en human m\u00e4nniskosyn, respekt f\u00f6r individen och tron p\u00e5 att m\u00e4nniskan \u00e4r utvecklingsbar. Du \u00e4r \u00e4ven medveten om och har f\u00f6rst\u00e5else f\u00f6r hur bakgrund, kultur och grupptillh\u00f6righet p\u00e5verkar dig sj\u00e4lv och andra. Vidare f\u00f6rv\u00e4ntas du med ditt f\u00f6rh\u00e5llningss\u00e4tt bidra till att alla blir likv\u00e4rdigt bem\u00f6tta. Vi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nVi s\u00f6ker dig som har:\n\u2022 Fullst\u00e4ndig gymnasiekompetens i form av slutbetyg eller gymnasieexamen, alternativt annan utbildning i kombination med arbetslivserfarenhet som Kriminalv\u00e5rden bed\u00f6mer relevant.\n\u2022 Erfarenhet av service eller support eller annan arbetserfarenhet som arbetsgivaren bed\u00f6mer relevant.\n\u2022 Erfarenhet av att arbeta i flera olika typer av IT-applikationer\n\u2022 Erfarenhet av administrativt arbete\n\u2022 F\u00f6rm\u00e5ga att uttrycka sig v\u00e4l i tal och skrift p\u00e5 svenska\n\u2022 F\u00f6rm\u00e5ga att uttrycka sig v\u00e4l i tal och skrift p\u00e5 engelska\n\u2022 Mycket god datorvana\nDet \u00e4r \u00e4ven meriterande med:\n\u2022 Gymnasieutbildning med inriktning mot IT\n\u2022 Erfarenhet fr\u00e5n arbete med Kriminalv\u00e5rdens k\u00e4rnsystem\n\u2022 Erfarenhet av teknisk support inom IT\n\u2022 Erfarenhet av support p\u00e5 distans\n\u2022 Erfarenhet av applikationsn\u00e4ra IT-support\n\u2022 F\u00f6rst\u00e5else f\u00f6r komplexiteten med att arbeta i st\u00f6rre organisationer\n\u00d6vrigt\nKriminalv\u00e5rden har valt att ta bort det personliga brevet och ersatt det med urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Svaren i urvalsfr\u00e5gorna och CV ligger till grund f\u00f6r om du \u00e4r kvalificerad att g\u00e5 vidare i processen.\nF\u00f6r att bli aktuell f\u00f6r anst\u00e4llning inom Kriminalv\u00e5rden kr\u00e4vs att du motsvarar h\u00f6gt st\u00e4llda krav g\u00e4llande l\u00e4mplighet, omd\u00f6me, s\u00e4kerhets- och sekretessmedvetande och att du f\u00f6ljer g\u00e4llande lagar. Det inneb\u00e4r att du st\u00e5r upp f\u00f6r demokratiska v\u00e4rderingar och den statliga v\u00e4rdegrund som g\u00e4ller f\u00f6r Kriminalv\u00e5rdens verksamhet.\nVissa befattningar \u00e4r placerade i s\u00e4kerhetsklass och d\u00e5 kommer en s\u00e4kerhetspr\u00f6vning med registerkontroll att genomf\u00f6ras innan beslut om anst\u00e4llning fattas. F\u00f6r vissa s\u00e4kerhetsklassade tj\u00e4nster kr\u00e4vs svenskt medborgarskap. Kriminalv\u00e5rden v\u00e4lkomnar s\u00f6kande med olika bakgrund och erfarenheter. L\u00e4s mer om s\u00e4kerhetspr\u00f6vning h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nBefattningen kan inneb\u00e4ra krigsplacering vid Kriminalv\u00e5rden. L\u00e4s mer om krigsplacering h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividuell l\u00f6nes\u00e4ttning till\u00e4mpas.\nProvanst\u00e4llning kan komma att till\u00e4mpas.\nKriminalv\u00e5rden str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och \u00f6kad m\u00e5ngfald.\u00a0\nF\u00f6r att skicka in din ans\u00f6kan, klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen. Fr\u00e5gor om hur du ans\u00f6ker och l\u00e4gger in ditt CV st\u00e4ller du direkt till Varbi. Fr\u00e5gor om specifika jobb besvaras av den kontaktperson som anges i annonsen.\u00a0\nVi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av rekryteringsannonser. Kriminalv\u00e5rden har upphandlade avtal.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Slottsgatan 78","full_address":null,"city":"Norrk\u00f6ping","country":"SE","latitude":58.595712225369,"longitude":16.189856659374},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Kriminalv\u00e5rden","postcode":"60222","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/kriminalvarden.varbi.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sandra Jarl\u00f6","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"IT-avdelningen, Enheten f\u00f6r IT servicecenter","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0114741296","owner_email":"sandra.jarlo@kriminalvarden.se","images":[],"published_at":"2026-08-24T11:15:23+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-25T03:15:45+00:00","updated_at":"2026-08-25T04:01:05+00:00"}}