{"data":{"id":168929,"slug":"it-tekniker-till-servicedesk-2","type":"job","title":"IT Technician for Service Desk","description":"The Service Office provides technical and administrative services to departments and companies in Bor\u00e5s City. Our operations range from facilities and workshop work to data services, building and property services, payroll and accounting services, as well as telephone service and switchboard operations. The Service Office operates without municipal budget allocation, working under business-like conditions according to a purchaser and provider model. Approximately 400 people work at the Service Office.\n\nAbout the Department\n\nBor\u00e5s City's IT Department, Data Services, is responsible for operating all of Bor\u00e5s City's networks. The network currently consists of approximately 7,000 computers and 7,000 smartphones serving about 30,000 users.\n\nWe are 50+ employees in the department, distributed across four units. We work process-oriented using the ITIL framework.\n\nAre You Our New Service Desk Team Member?\n\nOur Service Desk's focus is on customer experience, as our core principle is to progress from good to best in every interaction. This is a long-term effort focused on continuous improvements.\n\nFor the Service Desk to succeed, each team member must understand how their own and their colleagues' contributions impact whether the customer experience is poor, good, or best.\n\nAll team members must understand that our attitude and behavior largely shape how customers perceive us.\n\nAll team members aim to tailor their message to the recipient\u2014that is, to use appropriately technical language when speaking with users\u2014only then can we achieve clear and effective communication with users.\n\nAll Service Desk team members should feel that they are making an impact, that they are important, that they are appreciated, and that they are developing in their role, which are all important components of job satisfaction.\n\nJob Responsibilities\n\nYou will work in a great and competent Service Desk team. Your work includes daily contact with users, and you report to the IT Support Manager at Data Services. The role largely involves answering incoming calls to the Service Desk, receiving error reports and requests from users via phone and email\u2014all of which are registered in our ticket management system. A high percentage of issues are resolved directly during the first call through troubleshooting, often by connecting remotely to the user. Solutions are documented for the user and for our own knowledge database, so we place great value on documentation.\n\nQualifications\n\nWe are looking for someone with upper secondary education in IT technology (or equivalent knowledge acquired through other means that the employer considers equivalent). Higher education in the field is a merit. You have worked in user support and similar tasks as described above during the last two years or are currently working in such a role, and you have documented experience with Service Desk work in the areas of Windows clients and Microsoft Active Directory administration, or equivalent experience as assessed by the employer. You have experience with Windows 10 and 11 and SCCM. You hold ITIL certification (or equivalent knowledge acquired practically through work in these processes). A Class B driver's license is required. Great weight will be placed on personal suitability.\n\nIn connection with this recruitment process and prior to any potential employment, a criminal record clearance may be required.\n\nApplication\n\nAt Bor\u00e5s City, we actively work to create health-promoting workplaces with a good work environment. We offer various forms of wellness activities and practice smoke-free working time.\n\nAdditional Information\n\nPlease submit your application with attached documents via our application function, which you can access using the Apply button below.","language":"sv","is_translated":true,"title_original":"IT-tekniker till Servicedesk","description_original":"Servicekontoret utf\u00f6r tekniska och administrativa tj\u00e4nster till f\u00f6rvaltningar och bolag i Bor\u00e5s Stad. I v\u00e5r verksamhet finns allt fr\u00e5n anl\u00e4ggnings- och verkstadsarbeten till dataservice, bygg- och fastighetsservice, l\u00f6ne- och redovisningsservice samt telefonservice och v\u00e4xel. Servicekontoret har ingen kommunal budgettilldelning, utan arbetar under f\u00f6retagsliknande former enligt en modell med best\u00e4llare och utf\u00f6rare. Omkring 400 personer arbetar p\u00e5 Servicekontoret.\nOm verksamheten\nBor\u00e5s Stads IT-avdelning, Dataservice, har driftsansvar f\u00f6r hela Bor\u00e5s Stads n\u00e4tverk. N\u00e4tverket best\u00e5r idag av ca 7 000 datorer och 7 000 smartphones till ca 30 000 anv\u00e4ndare.\nVi \u00e4r 50+ medarbetare p\u00e5 avdelningen, f\u00f6rdelat p\u00e5 fyra enheter. Vi arbetar processinriktat med ramverket ITIL.\n\n\u00c4r du v\u00e5r nya medarbetare till v\u00e5r Servicedesk?\nFokus f\u00f6r v\u00e5r Servicedesk \u00e4r kundupplevelsen d\u00e5 v\u00e5r grundtanke \u00e4r fr\u00e5n bra till b\u00e4st i alla m\u00f6ten. Det \u00e4r ett l\u00e5ngsiktigt arbete med fokus p\u00e5 st\u00e4ndiga f\u00f6rb\u00e4ttringar.\nEn f\u00f6ruts\u00e4ttning f\u00f6r att Servicedesken skall lyckas \u00e4r att varje medarbetare i Servicedesken har f\u00f6rst\u00e5else f\u00f6r sitt eget och kollegornas bidrag till att kundupplevelsen blir antingen d\u00e5lig, bra eller B\u00e4st.\u00a0\n Alla medarbetare m\u00e5ste f\u00f6rst\u00e5 att v\u00e5r attityd och v\u00e5rt beteende till stor del pr\u00e4glar kundens uppfattning om oss.\n Alla medarbetare har som m\u00e5ls\u00e4ttning att anpassa budskapet till mottagarna d.v.s. att anv\u00e4nda ett lagom tekniskt spr\u00e5k i samtal med anv\u00e4ndarna, det \u00e4r enbart d\u00e5 vi kan uppn\u00e5 en tydlig och effektiv kommunikation med anv\u00e4ndarna.\n Alla medarbetare i Servicedesken skall kunna k\u00e4nna att de \u00e4r med och p\u00e5verkar, \u00e4r viktiga, \u00e4r uppskattade och utvecklas i sin roll vilket i sin tur \u00e4r viktiga komponenter f\u00f6r arbetsgl\u00e4dje.\nArbetsuppgifter\nDu kommer att arbeta i ett h\u00e4rligt och kompetent Servicedesk team. I ditt arbete ing\u00e5r daglig kontakt med anv\u00e4ndare och du rapporterar till IT-supportchefen p\u00e5 Dataservice. Tj\u00e4nsten inneb\u00e4r i stora drag att svara p\u00e5 inkommande samtal till Servicedesk, ta emot felanm\u00e4lan och best\u00e4llningar fr\u00e5n anv\u00e4ndare via telefon och e-post vilka alla ska registreras i v\u00e5rt \u00e4rendehanteringssystem. En h\u00f6g grad av felen avhj\u00e4lps direkt vid f\u00f6rsta samtalet, genom fels\u00f6kning, ofta genom att fj\u00e4rransluta mot anv\u00e4ndaren. L\u00f6sningar dokumenteras f\u00f6r anv\u00e4ndaren och f\u00f6r v\u00e5r egen kunskapsdatabas, d\u00e4rf\u00f6r s\u00e4tter vi stort v\u00e4rde i dokumentation.\nKvalifikationer\nVi s\u00f6ker dig som har gymnasieutbildning med IT-teknisk inriktning (eller likv\u00e4rdiga kunskaper f\u00f6rv\u00e4rvade p\u00e5 annat s\u00e4tt som arbetsgivaren bed\u00f6mer motsvarande). H\u00f6gskoleutbildning inom omr\u00e5det \u00e4r meriterande. Du har arbetat de senaste tv\u00e5 \u00e5ren eller arbetar idag med anv\u00e4ndarst\u00f6d och liknande arbetsuppgifter som beskrivs ovan och har dokumenterad erfarenhet av Servicedeskarbete inom omr\u00e5dena Windows klienter och administration av Microsofts AD alternativt erfarenhet som arbetsgivaren bed\u00f6mer likv\u00e4rdigt. Du har arbetat med Windows 10 och 11 och SCCM. Du har ITIL-certifiering (eller likv\u00e4rdiga kunskaper f\u00f6rv\u00e4rvade praktiskt via arbete i processerna). B-k\u00f6rkort \u00e4r ett krav. Stor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet.\n\nI samband med denna rekrytering och inf\u00f6r en eventuell anst\u00e4llning kan bli aktuell kommer utdrag ur belastning att beh\u00f6va uppvisas.\nAns\u00f6kan\nI Bor\u00e5s Stad arbetar vi aktivt f\u00f6r att skapa h\u00e4lsofr\u00e4mjande arbetsplatser med en god arbetsmilj\u00f6, vi erbjuder olika former av friskv\u00e5rd och till\u00e4mpar r\u00f6kfri arbetstid.\n\u00d6vrig information\nDin ans\u00f6kan med bifogade dokument skickar du via v\u00e5r ans\u00f6kningsfunktion som du n\u00e5r via knappen S\u00f6k jobbet nedan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bor\u00e5s Stad","full_address":null,"city":"Bor\u00e5s","country":"SE","latitude":57.7163713,"longitude":12.9247245},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Bor\u00e5s kommun","postcode":"50180","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.boras.se\/ledigajobb","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Per Tronstad","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Bor\u00e5s Stad","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"033-355308","owner_email":"per.tronstad@boras.se","images":[],"published_at":"2026-08-24T08:52:45+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-25T02:59:33+00:00","updated_at":"2026-08-25T03:37:44+00:00"}}