{"data":{"id":199804,"slug":"it-tekniker-till-var-kundsupport","type":"job","title":"IT Technician for Our Customer Support","description":"We're looking for you to help shape tomorrow's Ale. With us, you'll deliver service and high-quality solutions to Aleborna. Together, 2,500 employees create an Ale\u2014a municipality focused on residents and their needs. Become part of us!\n\nAbout the Workplace\nDevelopment has moved toward increased demand for digital solutions in municipalities like ours and throughout society. This creates a growing need for support to various types of users, and we're therefore seeking a senior IT technician to strengthen our IT support.\n\nThe IT Department in Ale Municipality provides service and support to colleagues in other departments where most work directly with Aleborna residents. Everything the department does should benefit both these colleagues and municipality residents.\n\nWe are a small unit where everyone has varied work that requires seeing the value and the bigger picture for our users. Work tasks are diverse, with each employee having a primary assignment while also contributing to several other areas. Our tasks range from the digital workplace for the municipality's students and staff to managing network and server operations and maintenance. The department contributes to the municipality's development of digital tools and systems by participating in or driving development projects together with operations.\n\nResponsibilities\nThe person we're seeking for this position will be part of the IT department's support group. The group works with providing technical equipment and support for both that equipment and our basic office software. This occurs via telephone, case management system, Helpdesk, and on-site customer support when needed.\n\nBeyond this core assignment, this position will be responsible for:\nTelephony, operator services, and telephone switchboard support and management\nSupport, monitoring of developments, and strategy regarding hardware such as computers, phones, tablets, and similar equipment\nSupport for Office365\nManagement, administration, operation, and development of our case management system\n\nQualifications\nYou need at least 2 years of IT education at the upper secondary level, and it is desirable if the education is at the post-secondary level. You also need experience working with IT technical customer support\u2014that is, strong knowledge of working in a HelpDesk and strong knowledge of managing technical equipment and case management systems.\n\nOther Information\nTo fulfill this assignment, you need relevant education, knowledge, and experience in your field as well as strong abilities in speaking and writing in Swedish. We see that you should be able to work systematically in project form and in cooperation with users.\n\nOur values are based on taking responsibility together and building trust. We care about our employees at Ale feeling well and offer, where possible, flexible working hours, wellness allowances, and favorable collective agreements. Want to know more about what it's like to work in Ale Municipality? Read more here: https:\/\/ale.se\/om-kommunen\/jobba-i-ale-kommun.html\n\nTogether we create opportunities; there is a place for everyone here and we are close to each other.\n\nIf you have protected personal information, you should NOT apply through the system but instead contact the recruitment officer for handling your application.\nTo facilitate the recruitment process, we ask that you enclose relevant certificates and grades for the position you are applying for and, if interviewed, have the ability to present a valid ID document. We only accept applications through Varbi.\n\nWe strive for equal gender distribution and see diversity as a strength, and therefore welcome applicants with different backgrounds. Want to know more about what it's like to work in Ale Municipality? Read more here: Jobba i Ale kommun | Ale kommun\n\nIn preparing the recruitment process, we have taken a position on recruitment channels and marketing. We therefore strongly decline contact from media sales representatives, recruitment sites, and similar.\n\nWe use e-recruitment to streamline and quality assure the recruitment process. All your information is saved on your CV account and you can easily log in and update your information whenever you wish. Please fill in your information as carefully as possible to give a fair picture of yourself.\n\nYour personal data is processed in Varbi during the recruitment process and to the extent this is necessary to comply with legislation. Your application will be deleted 24 months after the conclusion of recruitment. If you have a Varbi account, you can use the profile editing to delete, upload, and edit information. Otherwise, contact Ale Municipality.\n\nWe want to inform you that your application is public information under the principle of public access.","language":"sv","is_translated":true,"title_original":"IT-tekniker till v\u00e5r kundsupport","description_original":"Vi s\u00f6ker dig som vill vara med och forma morgondagens Ale. Hos oss \u00e4r du med och levererar service och tj\u00e4nster av b\u00e4sta kvalitet till Aleborna. Tillsammans skapar 2 500 medarbetare ett Ale, kommunen som fokuserar p\u00e5 inv\u00e5narna och deras behov. Bli en av oss!\nOm arbetsplatsen\nUtvecklingen har g\u00e5tt mot att behovet av digitala l\u00f6sningar \u00f6kat b\u00e5de i kommuner som v\u00e5r och i \u00f6vriga samh\u00e4llet. Detta ger ett \u00f6kat behov av st\u00f6d och support till olika typer av anv\u00e4ndare och vi s\u00f6ker d\u00e4rf\u00f6r en senior IT-tekniker f\u00f6r att st\u00e4rka upp v\u00e5r IT-support.\nIT-enheten i Ale kommun arbetar med service och st\u00f6d till kollegor i andra verksamheter i kommunen d\u00e4r de flesta arbetar direkt mot Aleborna. Allt enheten g\u00f6r ska ge nytta f\u00f6r dessa kollegor och f\u00f6r kommuninv\u00e5narna.\nVi \u00e4r en liten enhet d\u00e4r alla har ett varierat arbete d\u00e4r det g\u00e4ller att kunna se nyttan och\nhelheten f\u00f6r v\u00e5ra anv\u00e4ndare. Arbetsuppgifterna \u00e4r varierande d\u00e4r en medarbetare har ett huvuduppdrag men ocks\u00e5 bidrar inom ett flertal andra omr\u00e5den. V\u00e5ra uppgifter omfattar allt fr\u00e5n den digitala arbetsplatsen f\u00f6r kommunens elever och personal till att sk\u00f6ta drift och underh\u00e5ll av n\u00e4t och servrar. \u00a0Enheten bidrar till kommunens utveckling av digitala verktyg och system genom att medverka eller driva utvecklingsprojekt tillsammans med verksamheten.\nArbetsuppgifter\nDen person vi s\u00f6ker till denna befattning ing\u00e5r i IT-enhetens supportgrupp. Gruppen arbetar med att tillhandah\u00e5lla teknisk utrustning samt ge support p\u00e5 b\u00e5de den och v\u00e5ra basl\u00e4ggande kontorsprogramvaror. Detta sker via telefon, \u00e4rendehanteringssystem, Helpdesk samt support p\u00e5 plats hos kund vid behov.\nUt\u00f6ver detta grunduppdrag ska denna befattning ansvara f\u00f6r bland annat:\nTelefoni, operat\u00f6rstj\u00e4nster och telefonv\u00e4xel n\u00e4r det g\u00e4ller support och f\u00f6rvaltning\nSupport, omv\u00e4rldsbevakning och strategi kring h\u00e5rdvara som datorer, telefoner plattor och liknande\nSupport p\u00e5 Office365\nHantering, administration, f\u00f6rvaltning och utveckling av v\u00e5rt \u00e4rendehanteringssystem\n\nKvalifikationer\nDu beh\u00f6ver ha minst 2-\u00e5rig utbildning inom IT p\u00e5 gymnasieniv\u00e5 och det \u00e4r meriterande om utbildningen \u00e4r p\u00e5 eftergymnasial niv\u00e5. Du beh\u00f6ver \u00e4ven ha erfarenhet av att arbeta med IT-teknisk kundsupport det vill s\u00e4ga, goda kunskaper i att arbeta i en HelpDesk samt goda kunskaper i hanteringen av teknisk utrustning och \u00e4rendehanteringssystem.\n\u00d6vrigt\nF\u00f6r att klara uppdraget beh\u00f6ver du ha relevant utbildning, kunskaper och erfarenhet inom ditt omr\u00e5de samt goda f\u00f6rm\u00e5gor i tal och skrift p\u00e5 svenska. Vi ser att du ska kunna arbeta systematiskt i projektform och i samverkan med anv\u00e4ndare.\u00a0\nV\u00e5r v\u00e4rdegrund bygger p\u00e5 att tillsammans tar vi ansvar och skapar f\u00f6rtroende. Vi \u00e4r m\u00e5na om att v\u00e5ra medarbetare i Ale m\u00e5r bra och erbjuder d\u00e4r det \u00e4r m\u00f6jligt flexibel arbetstid, friskv\u00e5rdsbidrag samt f\u00f6rm\u00e5nliga kollektivavtal. Vill du veta mer om hur det \u00e4r att arbeta i Ale kommun? L\u00e4s mer h\u00e4r:\u00a0https:\/\/ale.se\/om-kommunen\/jobba-i-ale-kommun.html\u00a0\nTillsammans skapar vi m\u00f6jligheter, h\u00e4r finns en plats f\u00f6r alla och vi har n\u00e4ra till varandra.\u00a0\n\u00a0\nHar du skyddade personuppgifter ska du INTE s\u00f6ka via systemet utan kontakta rekryteringsansvarig f\u00f6r hantering av din ans\u00f6kan.\nF\u00f6r att underl\u00e4tta rekryteringsarbetet ber vi dig att bifoga relevanta intyg och betyg f\u00f6r tj\u00e4nsten du s\u00f6ker samt vid eventuell intervju ha m\u00f6jlighet att uppvisa giltig ID-handling. Vi har endast m\u00f6jlighet att ta emot ans\u00f6kningar via Varbi.\nVi str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och ser m\u00e5ngfald som en styrka och v\u00e4lkomnar d\u00e4rf\u00f6r s\u00f6kande med olika bakgrund. Vill du veta mer om hur det \u00e4r att arbeta i Ale kommun? L\u00e4s mer h\u00e4r: Jobba i Ale kommun | Ale kommun\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanber oss d\u00e4rf\u00f6r best\u00e4mt kontakt med medies\u00e4ljare, rekryteringssajter och liknande.\nVi anv\u00e4nder e-rekrytering f\u00f6r att effektivisera och kvalitetss\u00e4kra rekryteringsarbetet. Alla dina uppgifter sparas p\u00e5 ditt CV-konto och du kan enkelt logga in och uppdatera dina uppgifter n\u00e4r du vill. Fyll d\u00e4rf\u00f6r i dina uppgifter s\u00e5 omsorgsfullt som m\u00f6jligt f\u00f6r att ge en r\u00e4ttvisande bild av dig sj\u00e4lv.\u00a0\nDina personuppgifter behandlas i Varbi under rekryteringsprocessen och i den utstr\u00e4ckning detta \u00e4r n\u00f6dv\u00e4ndigt f\u00f6r att uppfylla lagstiftningen. Ans\u00f6kan raderas 24 m\u00e5nader efter avslutande av rekrytering. Om du har ett Varbi-konto kan du anv\u00e4nda redigeringen av din profil f\u00f6r att radera, ladda upp och redigera information. Kontakta annars Ale kommun.\nVi vill upplysa om att din ans\u00f6kan \u00e4r en offentlig handling enligt offentlighetsprincipen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ale torg 7","full_address":null,"city":"N\u00f6dinge","country":"SE","latitude":57.894221295624,"longitude":12.046962607244},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Ale kommun","postcode":"44931","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ale.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Kristina Bilger","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Servicef\u00f6rvaltningen","employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":10,"bot_views_count":3,"ai_vendor_counts":{"meta":5,"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0702-736679","owner_email":"kristina.bilger@ale.se","images":[],"published_at":"2026-09-08T08:10:52+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-09T02:58:26+00:00","updated_at":"2026-09-19T03:14:07+00:00"}}