{"data":{"id":161350,"slug":"junior-customer-service-agent-pieta-malta","type":"job","title":"Junior Customer Service Agent - Pieta, Malta","description":"At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering\nexceptional player experiences.\nIf you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we'd love to hear from you!\n\n\nA taste of what you'll do\nJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.\n\n\nStart your adventure by participating in our 3-week-long training on the job.\nSupport our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations;\nIdentify and support players in any difficulties they might encounter;\nProvide explanations to customers about products\/site\/policies\/promotions, etc;\nUpdate customer account\/details with necessary information when needed;\nUnderstand, guide, and support players in Safer Gambling;\nCollaborate with our Fraud and payments team in customer queries;\nUnderstand AML and report any suspicious activity.\n\n\n\nWho and what we are after?\nA native English speaker\nFlexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.\nExcellent listener, with an empathic approach who takes pride in giving an excellent service to our customers\nExceptional organisation skills\nDetail oriented with the ability to handle stressful situations while maintaining a positive attitude\n\n\n\nEmployee benefits\nPrivate health insurance \u2013 because your wellbeing matters to us\nWellness allowance \u2013 up to \u20ac300 per year\nFresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen \u2013 you can save up to \u20ac3,000 a year\nBirthday leave \u2013 as we want you to celebrate your day\nCompany and team-building events \u2013 trust us, these are legendary\nRelocation package to Malta, including flight and two weeks of accommodation\nPerformance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs\nAnd much more \u2013 see for yourself!\n\n\n\nOur Recruitment process\nOnline Assessment\nFinal interview with our Trainers\n\n\n\nMeet all the eligible criteria? Apply today and join the Immense Group team.","language":"sv","is_translated":true,"title_original":"Junior Customer Service Agent- Pieta, Malta","description_original":"At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering\nexceptional player experiences.\nIf you're someone who\nloves technology, enjoys problem-solving, and thrives in a fast-paced environment, we\u2019d love to hear from you!\n\n\nA taste of what you\u2019ll do\nJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.\n\n\nStart your adventure by participating in our 3-week-long training on the job.\nSupport our players with quality solutions in a timely, personal, and professional manner that exceeds the customers\u2019 expectations;\nIdentify and support players in any difficulties they might encounter;\nProvide explanations to customers about products\/site\/policies\/ promotions, etc;\nUpdate customer account\/details with necessary information when needed;\nUnderstand, guide, and support players in Safer Gambling;\nCollaborate with our Fraud and payments team in customer queries;\nUnderstand AML and report any suspicious activity.\n\n\n\nWho and what we are after?\nA native English speaker\nFlexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.\nExcellent listener, with an empathic approach who takes pride in giving an excellent service to our customers\nExceptional organisation skills\nDetail oriented with the ability to handle stressful situations while maintaining a positive attitude\n\n\n\nEmployee benefits\nPrivate health insurance\n\u2013 because your wellbeing matters to us\nWellness allowance \u2013\nup to \u20ac300 per year\nFresh and healthy\nBreakfast & Lunch\nprepared everyday in our penthouse kitchen \u2013 you can\nsave up to \u20ac3,000 a year\nBirthday leave\n\u2013 as we want you to celebrate your day\nCompany and team-building events \u2013 trust us, these are legendary\nRelocation package to Malta, including flight and two weeks of accommodation\nPerformance bonus\n- up to 10% of base salary paid quarterly if you achieve your KPIs\nAnd much more \u2013 see for yourself!\n\n\n\nOur Recruitment process\nOnline Assessment\nFinal interview with our Trainers\n\n\n\nMeet all the eligible criteria? Apply today and join the Immense Group team.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":null,"country":"SE","latitude":null,"longitude":null},"metadata":{"duration":"Tills vidare","employer":"Jobs Europe AB","positions":5,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Immense Group","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"applications@jobseurope.com","images":[],"published_at":"2026-08-18T23:28:50+00:00","expires_at":"2026-09-17T23:59:59+00:00","created_at":"2026-08-19T03:16:07+00:00","updated_at":"2026-08-19T04:00:32+00:00"}}