{"data":{"id":170082,"slug":"junior-supporttekniker-it-helpdesk-1st-line","type":"job","title":"Junior IT Support Technician, Helpdesk 1st Line","description":"Junior IT Support Technician, Helpdesk 1st Line\nAkkodis | Gothenburg\nAre you starting your IT career or do you have a couple of years of experience and are curious about a role where you get a chance to develop and grow? Do you want to work with the latest technology in a team of engaged colleagues who support each other in learning and growing?\n\nRight now, Akkodis Gothenburg is looking for a junior support technician for an assignment with one of our absolute largest customers in their technical customer support, starting by agreement.\n\nAbout the assignment:\nAs a support technician, you will be a key person for the service our customer delivers to their end customers. Here you get to be part of ensuring that end customers receive the service and support they need to be able to perform their work without technical obstacles. The role involves a lot of contact with users where your pedagogical ability and ability to communicate clearly and friendly will come into use.\n\nThe work tasks are varied in both nature and volume. You will receive incoming requests via phone, email, and chat from internal employees who call in with IT-related issues. This can range from user and password management, Microsoft Office questions, Windows, to VPN problems, Active Directory, and similar issues. To ensure a positive customer experience, we place great importance on both service and problem-solving ability.\n\nThe role is located in Arendal, Gothenburg, and there you will sit in an open office landscape together with the team.\n\nFor you to thrive and develop in the role, we believe that you:\n- Have a strong interest in IT, problem-solving, and helping others.\n- Want to work in an environment where collaboration and knowledge sharing are prioritized.\n- Communicate clearly and fluently in Swedish.\n- Nurture relationships \u2013 building trust is important to you.\n- Like to find solutions and have the ability to stay calm even during more stressful periods.\n\nIt is a merit if you have education in IT (upper secondary or KY\/YH), experience with Active Directory and ServiceNow, or have worked in similar roles or within service professions where customer interaction has been in focus.\n\nThis is a great opportunity for you who have a burning interest in IT to gain solid experience and knowledge in the industry, and begin your IT career.\n\nAbout Akkodis\nAt Akkodis, we believe you must go beyond the possible to do the incredible. When it comes to a career at Akkodis, you are in the driver's seat. We are proud of a culture of trust where you have the authority to make your own decisions and get the support you need to reach your ambitions. As a consultant, you are our highest priority, and when you need us, we are there for you.\n\nYour experience bank will grow just like your social and professional network. As a consultant, you are covered by collective agreements, insurance, occupational health services, wellness allowance, and discounts on gym memberships. To learn from each other, we regularly organize social activities.\n\nAkkodis delivers a broad range of services and expertise in IT, Engineering, and Life Science. Our services are characterized by speed, simplicity, and quality. We are a diverse team of 50,000 engineers and digital experts, operating in 30 countries, and look forward to welcoming you to our ranks.\n\nDoes this sound interesting? Then apply to us at Akkodis as soon as possible!\n\nYou submit your application via the form on our website. You can find the portal via this link: https:\/\/www.akkodis.com\/en-se\/careers\/jobs\/junior-supporttekniker-skes-g\u00f6teborg\/ZL_MODIS_002987\n\nWe handle applications on a rolling basis and may fill the position before the final application deadline.\n\nIf you have any further questions regarding the position, please don't hesitate to contact the responsible consultant manager Klas at klas.ahnberg@akkodisgroup.com.\n\nWelcome!","language":"sv","is_translated":true,"title_original":"Junior Supporttekniker IT, helpdesk 1st line","description_original":"Junior Supporttekniker IT, helpdesk 1st line\nAkkodis | G\u00f6teborg\n\u00c4r du i b\u00f6rjan av din IT-karri\u00e4r eller har du ett par \u00e5rs erfarenhet och \u00e4r nyfiken p\u00e5 en roll d\u00e4r du f\u00e5r en chans att utvecklas och v\u00e4xa? Vill du arbeta med den senaste tekniken i ett team av engagerade kollegor som st\u00f6der varandra i att l\u00e4ra och v\u00e4xa?\nJust nu letar Akkodis G\u00f6teborg efter en junior supporttekniker f\u00f6r uppdrag hos en av v\u00e5ra absolut st\u00f6rsta kunder i deras tekniska kundsupport med start enligt \u00f6verenskommelse.\nOm uppdraget:\nSom supporttekniker blir du en nyckelperson f\u00f6r den tj\u00e4nst v\u00e5r kund levererar till sina slutkunder. H\u00e4r f\u00e5r du vara en del av att s\u00e4kerst\u00e4lla att slutkunderna f\u00e5r den service och support de beh\u00f6ver f\u00f6r att kunna utf\u00f6ra sitt arbete utan tekniska hinder. Rollen inneb\u00e4r mycket kontakt med anv\u00e4ndare d\u00e4r din pedagogiska f\u00f6rm\u00e5ga och f\u00f6rm\u00e5ga att kommunicera tydligt och v\u00e4nligt kommer till anv\u00e4ndning.\nArbetsuppgifterna \u00e4r varierande s\u00e5 v\u00e4l som arbetsm\u00e4ngden. Du kommer via telefon, mail och chatt att ta emot inkommande \u00e4renden fr\u00e5n interna medarbetare som ringer in med IT-relaterade \u00e4renden. Det kan r\u00f6ra sig om allt fr\u00e5n anv\u00e4ndar- och l\u00f6senordshantering, Microsoft Office-fr\u00e5gor, Windows, till VPN-problem, Active Directory och liknande problematik. F\u00f6r att s\u00e4kerst\u00e4lla en positiv kundupplevelse l\u00e4gger vi stor vikt vid b\u00e5de service och l\u00f6sningsf\u00f6rm\u00e5ga.\nRollen \u00e4r placerad ute i Arendal, G\u00f6teborg och d\u00e4r kommer du att sitta i ett \u00f6ppet kontorslandskap tillsammans med teamet.\nF\u00f6r att trivas och utvecklas i rollen tror vi att du:\nHar ett stort intresse f\u00f6r IT, probleml\u00f6sning och att hj\u00e4lpa andra.\nVill arbeta i en milj\u00f6 d\u00e4r samarbete och kunskapsdelning prioriteras.\nKommunicerar tydligt och flytande p\u00e5 svenska.\nV\u00e5rdar relationer \u2013 att bygga f\u00f6rtroende \u00e4r viktigt f\u00f6r dig.\nGillar att hitta l\u00f6sningar och har f\u00f6rm\u00e5gan att beh\u00e5lla lugnet \u00e4ven under stressigare perioder.\n\nDet \u00e4r meriterande om du har utbildning inom IT (gymnasial eller KY\/YH), erfarenhet av Active Directory och ServiceNow, eller har arbetat i liknande roller alternativt inom serviceyrken d\u00e4r kundbem\u00f6tande varit i fokus.\nDetta \u00e4r en stor m\u00f6jlighet f\u00f6r dig som har ett brinnande intresse inom IT att f\u00e5 gedigen erfarenhet och kunskap inom branschen, och p\u00e5b\u00f6rja din IT-karri\u00e4r.\nOm Akkodis\nP\u00e5 Akkodis tror vi att man m\u00e5ste g\u00e5 bortom det m\u00f6jliga f\u00f6r att g\u00f6ra det otroliga. N\u00e4r det g\u00e4ller en karri\u00e4r p\u00e5 Akkodis, \u00e4r det du som sitter i f\u00f6rars\u00e4tet. Vi \u00e4r stolta \u00f6ver en kultur av f\u00f6rtroende d\u00e4r du har befogenhet att fatta dina egna beslut och f\u00e5r det st\u00f6d du beh\u00f6ver f\u00f6r att n\u00e5 dina ambitioner. Som konsult \u00e4r du v\u00e5r h\u00f6gsta prioritet och n\u00e4r du beh\u00f6ver oss, finns vi d\u00e4r f\u00f6r dig.\nDin erfarenhetsbank kommer att v\u00e4xa liksom ditt sociala och professionella kontaktn\u00e4t. Som konsult omfattas du av kollektivavtal, f\u00f6rs\u00e4kringar, f\u00f6retagsh\u00e4lsov\u00e5rd, friskv\u00e5rdsbidrag och rabatter p\u00e5 tr\u00e4ningskort. F\u00f6r att vi ska l\u00e4ra av varandra ordnar vi regelbundet med sociala aktiviteter.\nAkkodis levererar en bred bas av tj\u00e4nster och kompetenser inom IT, Engineering och Life Science. V\u00e5ra tj\u00e4nster pr\u00e4glas av snabbhet, enkelhet och kvalitet. Vi \u00e4r ett m\u00e5ngsidigt team av 50,000 ingenj\u00f6rer och digitala experter, verksamma i 30 l\u00e4nder och ser fram emot att ansluta dig till v\u00e5r skara.\nL\u00e5ter detta intressant? S\u00f6k d\u00e5 in till oss p\u00e5 Akkodis s\u00e5 snart som m\u00f6jligt!\nAns\u00f6kan g\u00f6r du via formul\u00e4ret p\u00e5 v\u00e5r hemsida. Du hittar portalen via denna l\u00e4nk: https:\/\/www.akkodis.com\/en-se\/careers\/jobs\/junior-supporttekniker-skes-g\u00f6teborg\/ZL_MODIS_002987\nVi hanterar ans\u00f6kningar l\u00f6pande och kan komma att tills\u00e4tta tj\u00e4nsten f\u00f6re sista ans\u00f6kningsdag.\nHar du ytterligare fr\u00e5gor g\u00e4llande tj\u00e4nsten tveka inte att h\u00f6ra av dig till ansvarig konsultchef Klas p\u00e5 klas.ahnberg@akkodisgroup.com. \nV\u00e4lkommen!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Spannm\u00e5lsgatan 6","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.708854938684,"longitude":11.965455619609},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Akkodis Sweden AB","postcode":"41105","positions":2,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.akkodis.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Klas Ahnberg","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Akkodis","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Klas.ahnberg@akkodisgroup.com","images":[],"published_at":"2026-08-24T14:59:17+00:00","expires_at":"2026-09-23T23:59:59+00:00","created_at":"2026-08-25T03:17:52+00:00","updated_at":"2026-08-25T04:00:17+00:00"}}