{"data":{"id":208194,"slug":"key-account-manager-b2c-2","type":"job","title":"Key Account Manager B2C","description":"Do you want to take on a strategic role in a growing company and help develop the business together with some of the company's most important customers? We are now looking for a business-driven and analytical Key Account Manager who wants to combine strategic customer responsibility with operational execution within e-commerce and digital sales.\nWhat do we offer?\nA strategically important role with responsibility for a portfolio of significant customers\nOpportunity to influence and develop long-term customer relationships\nA dynamic and entrepreneurial environment with short decision-making processes\nOpportunity to combine business development, strategy, analysis, and relationship building\nA competent team with high ambitions and great commitment\nGreat opportunities for personal and professional development\nCentral office in G\u00f6teborg\nA role with both strategic and operational responsibility.\n\nMore information about the company and business will be provided upon personal contact.\nWhat does the role entail?\nAs a Key Account Manager, you have overall responsibility for developing and deepening relationships with approximately 10 customers. You work strategically with customer plans, sales, growth, and profitability and become an important business partner for your customers.\nYou will, among other things:\nHave budget and profit responsibility for your customer portfolio\nDevelop and implement strategic customer plans with a focus on growth and profitability\nLead onboarding and implementation of new solutions in close collaboration with internal teams\nIdentify and drive opportunities for upselling and cross-selling\nServe as the primary contact person for strategic and business-related matters\nConduct regular business reviews, follow up on KPIs, and develop joint plans\nTake responsibility for contract negotiations, renewals, and pricing discussions\nCollaborate cross-functionally with Sales, Customer Success, IT, and other internal functions\nMonitor the market, competitors, and trends to identify new business opportunities\nAnalyze financial and operational key metrics to ensure goal achievement\nProvide customer insights and feedback to internal teams to develop products and services.\n\nThe role suits you if you enjoy combining business, analysis, and relationships and are motivated by understanding the customer's business in depth to find new opportunities for development.\nWho are we looking for?\nWe are looking for someone with solid commercial experience and a track record of developing business and customer relationships within e-commerce, digital sales, or a related field.\nYou have a strong business sense and are accustomed to working data-driven with KPIs, sales, and profitability. You are comfortable in dialogue with senior decision-makers and have the ability to understand customer needs and translate them into concrete business opportunities.\nTo succeed in the role, we believe you have:\nRelevant academic degree in, for example, business administration, sales, marketing, or equivalent\nApproximately 5 years of experience with strategic and operational work within e-commerce, digital sales, or similar\nExperience with budget and profit responsibility\nGood understanding of KPIs and key metrics that drive commercial operations\nExperience developing and selling services or solutions to C-level decision-makers\nGood knowledge of digital marketing and commercial online exposure\nExperience with negotiation and packaging and selling commercial offers\nAbility to monitor market, competitors, and trends and translate insights into business opportunities\nVery good knowledge of Swedish and English, both spoken and written.\n\nMeriting factors\nExperience with value-based selling, such as SPIN, Franklin Covey Value Selling, or equivalent\nExperience from retail, marketplaces, SaaS, or other digital and commercial operations\nExperience selling digital advertising or exposure solutions.\n\n\nAs a person, you are confident, professional, and trustworthy. You find it easy to build and develop relationships at senior level and are at the same time analytical and data-driven in your approach. You have a strong drive and a natural desire to create results. You are solution-oriented, proactive, and persistent and enjoy taking responsibility for the entire process from idea and needs analysis to implementation and follow-up.\nYou are unpretentious and enjoy collaborating with others, while at the same time having the ability to independently drive business and make decisions. You are motivated by identifying new opportunities, developing existing relationships, and creating concrete results for both the customer and the business.\nThis is a permanent employment with our client, starting by agreement. The recruitment process includes personality and skills testing via Assessio as well as background screening. The position is full-time and you will be based at the office in G\u00f6teborg. Does this sound like your next step? Submit your application as soon as possible. Selection and interviews are ongoing and the position may be filled before the final application deadline.","language":"sv","is_translated":true,"title_original":"Key Account Manager B2C","description_original":"Vill du ta en strategisk roll i ett v\u00e4xande bolag och vara med och utveckla aff\u00e4ren tillsammans med n\u00e5gra av f\u00f6retagets viktigaste kunder? Vi s\u00f6ker nu en aff\u00e4rsdriven och analytisk Key Account Manager som vill kombinera strategiskt kundansvar med operativt genomf\u00f6rande inom e-handel och digital f\u00f6rs\u00e4ljning.\nVad erbjuder vi?\nEn strategiskt viktig roll med ansvar f\u00f6r en portf\u00f6lj av betydelsefulla kunder\nM\u00f6jlighet att p\u00e5verka och utveckla l\u00e5ngsiktiga kundrelationer\nEn dynamisk och entrepren\u00f6riell milj\u00f6 med korta beslutsv\u00e4gar\nM\u00f6jlighet att kombinera aff\u00e4rsutveckling, strategi, analys och relationsbyggande\nEtt kompetent team med h\u00f6ga ambitioner och stort engagemang\nStora m\u00f6jligheter till personlig och professionell utveckling\nCentralt kontor i G\u00f6teborg\nEn roll med b\u00e5de strategiskt och operativt ansvar.\n\nMer information om bolaget och verksamheten ges vid personlig kontakt.\nVad inneb\u00e4r rollen?\nSom Key Account Manager har du ett helhetsansvar f\u00f6r att utveckla och f\u00f6rdjupa relationerna med cirka 10 kunder. Du arbetar strategiskt med kundplaner, f\u00f6rs\u00e4ljning, tillv\u00e4xt och l\u00f6nsamhet och blir en viktig aff\u00e4rspartner f\u00f6r dina kunder.\nDu kommer bland annat att:\nHa budget- och resultatansvar f\u00f6r din kundportf\u00f6lj\nTa fram och genomf\u00f6ra strategiska kundplaner med fokus p\u00e5 tillv\u00e4xt och l\u00f6nsamhet\nLeda onboarding och implementering av nya l\u00f6sningar i n\u00e4ra samarbete med interna team\nIdentifiera och driva m\u00f6jligheter till merf\u00f6rs\u00e4ljning och korsf\u00f6rs\u00e4ljning\nFungera som prim\u00e4r kontaktperson i strategiska och aff\u00e4rsrelaterade fr\u00e5gor\nGenomf\u00f6ra regelbundna aff\u00e4rsgenomg\u00e5ngar, f\u00f6lja upp KPI:er och utveckla gemensamma planer\nAnsvara f\u00f6r avtalsf\u00f6rhandlingar, f\u00f6rnyelser och priss\u00e4ttningsdiskussioner\nSamarbeta tv\u00e4rfunktionellt med bland annat Sales, Customer Success, IT och andra interna funktioner\nF\u00f6lja marknad, konkurrenter och trender f\u00f6r att identifiera nya aff\u00e4rsm\u00f6jligheter\nAnalysera finansiella och operativa nyckeltal f\u00f6r att s\u00e4kerst\u00e4lla m\u00e5luppfyllelse\nBidra med kundinsikter och \u00e5terkoppling till interna team f\u00f6r att utveckla produkter och tj\u00e4nster.\n\nRollen passar dig som tycker om att kombinera aff\u00e4r, analys och relationer och som motiveras av att f\u00f6rst\u00e5 kundens verksamhet p\u00e5 djupet f\u00f6r att hitta nya m\u00f6jligheter till utveckling.\nVem s\u00f6ker vi?\nVi s\u00f6ker dig som har en gedigen kommersiell bakgrund och erfarenhet av att utveckla aff\u00e4rer och kundrelationer inom e-handel, digital f\u00f6rs\u00e4ljning eller en n\u00e4rliggande verksamhet.\nDu har ett starkt aff\u00e4rssinne och \u00e4r van att arbeta datadrivet med KPI:er, f\u00f6rs\u00e4ljning och l\u00f6nsamhet. Du trivs i dialog med seniora beslutsfattare och har f\u00f6rm\u00e5gan att f\u00f6rst\u00e5 kundens behov och oms\u00e4tta dessa till konkreta aff\u00e4rsm\u00f6jligheter.\nF\u00f6r att lyckas i rollen tror vi att du har:\nRelevant akademisk examen inom exempelvis f\u00f6retagsekonomi, f\u00f6rs\u00e4ljning, marknadsf\u00f6ring eller motsvarande\nCirka 5 \u00e5rs erfarenhet av strategiskt och operativt arbete inom e-handel, digital f\u00f6rs\u00e4ljning eller liknande\nErfarenhet av budget- och resultatansvar\nGod f\u00f6rst\u00e5else f\u00f6r KPI:er och nyckeltal som driver en kommersiell verksamhet\nErfarenhet av att utveckla och s\u00e4lja tj\u00e4nster eller l\u00f6sningar till beslutsfattare p\u00e5 C-niv\u00e5\nGod kunskap inom digital marknadsf\u00f6ring och kommersiell exponering online\nErfarenhet av f\u00f6rhandling och av att paketera och s\u00e4lja kommersiella erbjudanden\nF\u00f6rm\u00e5ga att bevaka marknad, konkurrenter och trender och oms\u00e4tta insikter till aff\u00e4rsm\u00f6jligheter\nMycket goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\n\nMeriterande\nErfarenhet av v\u00e4rdebaserad f\u00f6rs\u00e4ljning, exempelvis SPIN, Franklin Covey Value Selling eller motsvarande\nErfarenhet fr\u00e5n retail, marknadsplatser, SaaS eller annan digital och kommersiell verksamhet\n\nErfarenhet av f\u00f6rs\u00e4ljning av digitala annons- eller exponeringsl\u00f6sningar.\n\n\nSom person \u00e4r du trygg, aff\u00e4rsm\u00e4ssig och f\u00f6rtroendeingivande. Du har l\u00e4tt f\u00f6r att skapa och utveckla relationer p\u00e5 senior niv\u00e5 och \u00e4r samtidigt analytisk och datadriven i ditt arbetss\u00e4tt. Du har ett starkt driv och en naturlig vilja att skapa resultat. Du \u00e4r l\u00f6sningsorienterad, proaktiv och uth\u00e5llig och trivs med att ta ansvar f\u00f6r hela processen fr\u00e5n id\u00e9 och behovsanalys till genomf\u00f6rande och uppf\u00f6ljning.\nDu \u00e4r prestigel\u00f6s och tycker om att samarbeta med andra, samtidigt som du har f\u00f6rm\u00e5gan att sj\u00e4lvst\u00e4ndigt driva aff\u00e4rer och fatta beslut. Du motiveras av att identifiera nya m\u00f6jligheter, utveckla befintliga relationer och skapa konkreta resultat f\u00f6r b\u00e5de kunden och verksamheten.\nDetta \u00e4r en direktanst\u00e4llning hos v\u00e5r kund med start enligt \u00f6verenskommelse. Rekryteringsprocessen inneh\u00e5ller personlighet- och f\u00e4rdighetstest via Assessio samt bakgrundskontroll. Tj\u00e4nsten \u00e4r p\u00e5 heltid och du utg\u00e5r fr\u00e5n kontoret i G\u00f6teborg. L\u00e5ter detta som n\u00e4sta steg f\u00f6r dig? Skicka in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"2Complete AB","postcode":"41104","positions":1,"profession":"Key account manager\/KAM","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"https:\/\/www.2complete.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Elida Rhodin","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"2Complete","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":4,"ai_vendor_counts":{"other":2,"openai":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46707443363","owner_email":"elida.rhodin@2complete.se","images":[],"published_at":"2026-09-11T15:41:24+00:00","expires_at":"2026-10-30T23:59:59+00:00","created_at":"2026-09-12T03:30:53+00:00","updated_at":"2026-09-15T03:23:08+00:00"}}