{"data":{"id":140217,"slug":"klientu-apkalposanas-specialists-35","type":"job","title":"Customer Service Specialist","description":"Riga Social Service\nRiga Social Service announces a competition for Customer Service Specialist positions\n(assessment of living conditions and client self-care abilities)\n(profession code 4222 07)\n\nRiga Social Service is a subordinate institution of the Welfare Department of Riga City Municipality that provides social assistance, organizes and delivers social services, and provides assistant services in the municipality to Riga residents.\n\nThe purpose of the position is to assess clients' living conditions and the need for social care and social rehabilitation services.\n\nWe will entrust you with:\nConducting assessments at clients' residences, evaluating living conditions, social situation, and identifying signs of social problems;\nAssessing the client's physical and mental abilities, identifying the client's self-care capabilities, resources, determining the client's basic needs, evaluating the client's wishes and need for social care services;\nVerifying the accuracy and consistency of obtained data and information (logical and qualitative verification), making necessary corrections in the APSIS system and assessment if inconsistencies with regulatory requirements are found;\nWhen necessary, receiving written and oral submissions from clients, forwarding them to the appropriate department;\nAssessing client satisfaction with home care services using the developed client satisfaction assessment questionnaire;\nProviding accurate, understandable answers to clients' questions about types of social services and social assistance, the procedures for their provision;\nCooperating with social work specialists in the process of providing and allocating social services and social assistance.\n\nWe expect:\nFirst-level professional higher or academic education, or a student studying in the field of social work;\nGood proficiency in the state language;\nAbility to assess client living conditions and basic needs, functional and self-care abilities, offering clients appropriate types of social care;\nAbility to identify resources in the client and their social environment and the ability to engage them;\nAbility to identify risks in the client's residence or living situation;\nAbility to make independent decisions within your area of competence;\nKnowledge of and ability to navigate regulatory acts;\nCultural sensitivity and ability to interact with people;\nExcellent computer and office equipment skills.\n\nWe offer:\nProfessional training with the opportunity to develop professional skills;\nEmployment for an indefinite period;\nSocial guarantees (including health insurance, after one year of work, an annual vacation allowance once per calendar year up to 50% of monthly salary and paid additional leave up to 10 working days);\nMonthly salary - 1407.00 EUR (before tax deduction);\nWork location - Living Conditions and Self-Care Abilities Assessment Sector, Salna Street 2, Riga.\n\nWhen applying, please submit the following documents in the state language:\n\nA motivated cover letter;\nA description of your life experience and professional background (CV);\nA copy of a document certifying education (for applicants who have received education abroad, a document on academic recognition of education in Latvia must be attached);\nFor students \u2013 a certificate from an educational institution confirming enrollment;\nOptional references or letters of recommendation from a previous or current workplace, or indicate persons to contact for recommendations in your CV.\n\nPlease note that only candidates who advance to the next selection stage will be informed of the results.\nThe position does not have the status of a civil servant; an electronic signature is required for the execution of employment contracts and other documents.\nApplications marked \"Competition for the position of Customer Service Specialist (assessment of living conditions and client self-care abilities)\" should be sent by 24.08.2026 to the Personnel, Documentation and Quality Management Department of Riga Social Service at the email address: PKVS@riga.lv. Phone for inquiries: 67105695.\nYour personal data controller is Riga City Municipality (Riga Social Service). Address: Ratslaukums 1, Riga, LV-1539.\nThe purpose of personnel selection is to identify the most suitable candidate with whom the municipality can establish employment relations.\nMore information about the processing of an applicant's personal data is available in the Regulations on Personnel Selection Privacy Policy.","language":"lv","is_translated":true,"title_original":"Klientu Apkalpo\u0161anas Speci\u0101lists","description_original":"R\u012bgas Soci\u0101lais dienests\nR\u012bgas Soci\u0101lais dienests izsludina Klientu apkalpo\u0161anas speci\u0101lista \n(dz\u012bves apst\u0101k\u013cu un klientu pa\u0161apr\u016bpes sp\u0113ju nov\u0113rt\u0113\u0161an\u0101) \namata pretendentu konkursu (profesijas kods 4222 07) \n\nR\u012bgas Soci\u0101lais dienests ir R\u012bgas valstspils\u0113tas pa\u0161vald\u012bbas Labkl\u0101j\u012bbas departamenta pak\u013caut\u012bbas iest\u0101de, kas sniedz soci\u0101lo pal\u012bdz\u012bbu, organiz\u0113 un sniedz soci\u0101los pakalpojumus, k\u0101 ar\u012b nodro\u0161ina asistenta pakalpojumu pa\u0161vald\u012bb\u0101 R\u012bgas iedz\u012bvot\u0101jiem.\n\nAmata m\u0113r\u0137is ir nov\u0113rt\u0113t klientu dz\u012bves apst\u0101k\u013cus un soci\u0101l\u0101s apr\u016bpes un soci\u0101l\u0101s rehabilit\u0101cijas pakalpojumu nepiecie\u0161am\u012bbu.\n\nM\u0113s uztic\u0113sim:\nveikt apseko\u0161anu klientu dz\u012bves viet\u0101, nov\u0113rt\u0113t dz\u012bves apst\u0101k\u013cus, soci\u0101lo situ\u0101ciju un noteikt soci\u0101lo probl\u0113mu paz\u012bmes;\nnov\u0113rt\u0113t klienta fizisk\u0101s un gar\u012bg\u0101s sp\u0113jas, identific\u0113t klienta pa\u0161apr\u016bpes sp\u0113jas, resursus, noteikt klienta pamatvajadz\u012bbas, izv\u0113rt\u0113t klienta v\u0113lmes un soci\u0101l\u0101s apr\u016bpes pakalpojumu nepiecie\u0161am\u012bbu;\nveikt ieg\u016bto datu un zi\u0146u atbilst\u012bbas p\u0101rbaudi (lo\u0123isk\u0101 un kvalitat\u012bv\u0101 p\u0101rbaude), nepiecie\u0161am\u012bbas gad\u012bjum\u0101 veikt labojumus sist\u0113m\u0101 APSIS un v\u0113rt\u0113jum\u0101, ja konstat\u0113tas neatbilst\u012bbas normat\u012bvo aktu pras\u012bb\u0101m;\nnepiecie\u0161am\u012bbas gad\u012bjum\u0101 pie\u0146emt no klienta rakstveida un mutv\u0101rdu iesniegumus, nodot tos p\u0113c piekrit\u012bbas;\nnov\u0113rt\u0113t klienta apmierin\u0101t\u012bbu ar apr\u016bpes m\u0101j\u0101s pakalpojumu, izmantojot izstr\u0101d\u0101to klientu apmierin\u0101t\u012bbas nov\u0113rt\u0113\u0161anas anketu;\nsniegt prec\u012bzas, klientam saprotamas atbildes uz klienta interes\u0113jo\u0161iem jaut\u0101jumiem par soci\u0101lo pakalpojumu un soci\u0101l\u0101s pal\u012bdz\u012bbas veidiem, to pie\u0161\u0137ir\u0161anas k\u0101rt\u012bbu;\nsoci\u0101lo pakalpojumu un soci\u0101l\u0101s pal\u012bdz\u012bbas pie\u0161\u0137ir\u0161anas proces\u0101 sadarboties ar soci\u0101l\u0101 darba speci\u0101listiem.\nM\u0113s sagaid\u0101m:\n\npirm\u0101 l\u012bme\u0146a profesion\u0101lo augst\u0101ko vai akad\u0113misko izgl\u012bt\u012bbu, vai studentu, kur\u0161 stud\u0113 soci\u0101l\u0101 darba jomu;\nlabas valsts valodas prasmes;\nsp\u0113ju nov\u0113rt\u0113t klienta dz\u012bves apst\u0101k\u013cus un pamatvajadz\u012bbas, funkcion\u0101l\u0101s un pa\u0161apr\u016bpes sp\u0113jas, pied\u0101v\u0101jot klientam atbilsto\u0161us soci\u0101los apr\u016bpes veidus;\nsp\u0113ju identific\u0113t klienta un soci\u0101laj\u0101 vid\u0113 eso\u0161os resursus un prast piesaist\u012bt tos;\nsp\u0113ju identific\u0113t riskus klienta dz\u012bvesviet\u0101 vai sadz\u012bv\u0113;\nsp\u0113ju patst\u0101v\u012bgi pie\u0146emt l\u0113mumus savas kompetences ietvaros;\nprasmi orient\u0113ties normat\u012bvajos aktos;\nsaskarsmes kult\u016bru, prasmi kontakt\u0113ties ar cilv\u0113kiem;\nteicamas iema\u0146as darb\u0101 ar datoru un biroja tehniku.\n\nM\u0113s pied\u0101v\u0101jam:\nprofesion\u0101lo apm\u0101c\u012bbu, ar iesp\u0113ju pilnveidot profesion\u0101l\u0101s iema\u0146as;\ndarbu uz nenoteiktu laiku; \nsoci\u0101l\u0101s garantijas (t.sk., vesel\u012bbas apdro\u0161in\u0101\u0161anu, p\u0113c viena nostr\u0101d\u0101ta gada atva\u013cin\u0101juma pabalstu vienu reizi kalend\u0101ra gad\u0101 l\u012bdz 50% no m\u0113ne\u0161algas un apmaks\u0101tu papildatva\u013cin\u0101jumu l\u012bdz 10 darba dien\u0101m);\nm\u0113ne\u0161algu - 1407.00 EUR (pirms nodok\u013cu nomaksas);\ndarba vieta - Klientu dz\u012bves apst\u0101k\u013cu un pa\u0161apr\u016bpes sp\u0113ju nov\u0113rt\u0113\u0161anas sektors, Salnas iela 2, R\u012bga.\n\nPiesakoties l\u016bdzam iesniegt \u0161\u0101dus dokumentus valsts valod\u0101: \n\nmotiv\u0113tu pieteikuma v\u0113stuli; \ndz\u012bves g\u0101juma un profesion\u0101l\u0101s pieredzes aprakstu (CV); \nizgl\u012bt\u012bbu apliecino\u0161a dokumenta kopiju (pretendentiem, kuri izgl\u012bt\u012bbu ir ieguvu\u0161i \u0101rvalst\u012bs, j\u0101pievieno dokuments par izgl\u012bt\u012bbas akad\u0113misko atz\u012b\u0161anu Latvij\u0101);\nstudentiem \u2013 izzi\u0146u no izgl\u012bt\u012bbas iest\u0101des, kas apliecina studiju faktu;\nv\u0113lamas atsauksmes vai ieteikuma v\u0113stules no iepriek\u0161\u0113j\u0101s vai eso\u0161\u0101s darba vietas vai CV nor\u0101d\u012bt personas, pie kur\u0101m v\u0113rsties p\u0113c rekomend\u0101cijas.\n\nL\u016bdzam iev\u0113rot, ka par rezult\u0101tiem tiks inform\u0113ti tikai tie kandid\u0101ti, kuri tiks izvirz\u012bti n\u0101kamajai atlases k\u0101rtai.\nAmatam nav noteikts valsts amatpersonas statuss, darba l\u012bguma un citu dokumentu noform\u0113\u0161anai nepiecie\u0161ams elektroniskais paraksts.\nPieteikumus ar nor\u0101di \u201cKlientu apkalpo\u0161anas speci\u0101lista (dz\u012bves apst\u0101k\u013cu un klientu pa\u0161apr\u016bpes sp\u0113ju nov\u0113rt\u0113\u0161an\u0101) amata konkursam\u201d s\u016bt\u012bt l\u012bdz 24.08.2026. R\u012bgas Soci\u0101l\u0101 dienesta Person\u0101la, dokumentu un kvalit\u0101tes vad\u012bbas noda\u013cai uz e-pasta adresi: PKVS@riga.lv. T\u0101lrunis inform\u0101cijai: 67105695.\nJ\u016bsu personas datu apstr\u0101des p\u0101rzinis ir R\u012bgas valstspils\u0113tas pa\u0161vald\u012bba (R\u012bgas Soci\u0101lais dienests). Adrese R\u0101tslaukums 1, R\u012bga, LV-1539. \nPerson\u0101la atlases nol\u016bks ir noteikt atbilst\u012bg\u0101ko no pretendentiem, ar kuru pa\u0161vald\u012bba var nodibin\u0101t darba tiesisk\u0101s attiec\u012bbas. \nPla\u0161\u0101ka inform\u0101cija par pretendenta personas datu apstr\u0101di pieejama Noteikumos par person\u0101la atlases priv\u0101tuma politiku.","price":"1407.00","currency":"EUR","status":"active","noindex":true,"location":{"address":"LATVIJA, Salnas iela 2, R\u012bga","full_address":null,"city":"R\u012bga","country":"LV","latitude":56.9493977,"longitude":24.1051846},"metadata":{"field":"Vesel\u012bbas apr\u016bpe \/ Soci\u0101l\u0101 apr\u016bpe","category":"Vesel\u012bbas apr\u016bpe \/ Soci\u0101l\u0101 apr\u016bpe","employer":"R\u012bgas Soci\u0101lais dienests","workload":"Viena vesela slodze","salary_to":1407,"work_time":"Norm\u0101lais darba laiks","salary_from":1407,"salary_unit":"month","language_req":"Latvie\u0161u- augst\u0101kais l\u012bmenis C","contract_type":"Darbinieka amats uz nenoteiktu laiku","location_full":"Salnas iela 2, R\u012bga","contact_person":"Vita Salmanova"},"user_id":null,"is_sponsored":false,"views_count":8,"ai_views_count":5,"ai_vendor_counts":{"meta":1,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"67105695","owner_email":"vita.salmanova@riga.lv","images":[],"published_at":"2026-08-04T00:00:00+00:00","expires_at":"2026-08-24T00:00:00+00:00","created_at":"2026-08-05T03:10:27+00:00","updated_at":"2026-08-23T09:47:26+00:00"}}