{"data":{"id":210335,"slug":"kommmunvagledare-till-kontaktcenter-med-manniskan-i-fokus","type":"job","title":"Community Guide at Contact Center - With People at the Heart","description":"Are you looking for a meaningful role where you make a real difference?\nWe are now seeking engaged employees who want to help shape the future of V\u00e4rnamo. With us, you work with people at the center and create a workday that is valuable, both for you and for our citizens.\nDescription\nDo you enjoy helping people, solving problems, and delivering excellent service? Do you thrive with many interactions throughout your workday and working with the phone and computer as some of your key tools? Then you might be the person we're looking for at the contact center in V\u00e4rnamo kommun!\nOur contact center is the gateway to V\u00e4rnamo kommun and can be compared to the municipality's customer service. Our primary mission is to resolve the citizen's matter on the first contact.\nWe are now seeking a community guide who wants to become part of our team and contribute to professional, accessible, and solution-oriented service.\nDuties\nAs a community guide, you work in a customer service environment where you meet people with many different questions and needs.\nThe phone is our primary contact channel, and the majority of your workday will consist of receiving and handling incoming calls. You therefore need to be comfortable with the phone as your primary work tool and with a workday where you continuously handle many different questions and matters.\nYour role includes, among other things:\nreceiving, understanding, and handling inquiries, primarily via phone but also via email, digital channels, and in-person visits\nproviding clear, accurate, and easy-to-understand information and guidance\nworking solution-oriented with the goal of helping the citizen on the first contact\nsearching for information and working simultaneously in multiple management and case handling systems\nregistering, documenting, and when necessary distributing matters to the right department\ncollaborating with colleagues in the contact center and various departments within the municipality\ncontributing to developing our work methods, routines, and service.\n\nThe work requires that you as a person are open-minded and flexible in your approach and manner, which means you need to quickly switch between different questions, areas of responsibility, and systems while maintaining a professional and engaged approach.\nWhat you need to thrive and succeed in this role\nWe are looking for you if you enjoy working with people and service and get energy from helping others. You are confident in meeting different people, listen carefully, ask the right questions, and have the ability to understand needs and find solutions.\nYou should thrive with many contacts and a varying flow of inquiries. Since the phone is your primary work tool, you need to be comfortable handling many calls while maintaining a professional, clear, and respectful approach, even when the pace is high or calls are challenging.\nYou are curious, solution-oriented, and enjoy seeking information when you don't have the answer from the start. You collaborate well, share your knowledge, and contribute to the team's collective development.\nQualifications\nWe are looking for you if you\nhave experience in customer service, customer support, or support\nhave completed secondary education and other education in communication\nhave very strong ability to communicate in Swedish, both verbally and in writing\ncan communicate in English. Additional language skills are a plus\nhave good digital skills and learn new IT systems easily\nare solution-oriented, responsible, and thorough\ncan prioritize and handle multiple tasks and information sources simultaneously\nare flexible and thrive in a developing organization\nhave good collaboration skills and contribute to a positive work environment\n\nWe will place great emphasis on personal suitability.\nPlease attach a CV and cover letter with your application.\nTerms\nService Administration. Together, we work to provide our citizens and employees with good service. We are responsible for meal service to schools and elderly care, IT and digitalization, facility management, contact center, internal service, logistics and printing, fleet management, and interpretation services. Learn more about us at: Servicef\u00f6rvaltningen - V\u00e4rnamo kommun\nInformation about salary. In accordance with the EU's wage transparency directive, V\u00e4rnamo kommun provides information about the starting salary range for this position in this notice. The range provided is based on the lowest salary and median salary within the occupation category that this notice concerns. The median salary is the middle salary, meaning that half of all employees within the occupation category in V\u00e4rnamo kommun have a lower basic salary than the median and half have higher.\nYou can find information about the starting salary range on our website: Information om l\u00f6n - V\u00e4rnamo kommun.\nThe salary information is indicative and not binding. V\u00e4rnamo kommun applies individual and differentiated salary setting, which means that the final salary is determined based on the difficulty of the assignment and level of responsibility as well as the individual's educational background and experience. In the event of a job offer, this means that the salary negotiated can be both higher or lower than what is stated in the starting salary range.\nYou can find information about how we work with salary on our website: Riktlinjer - V\u00e4rnamo kommun.\nV\u00e4rnamo kommun, the municipality with great heart, in the middle of Sm\u00e5land. We are a central part of the strong growth region characterized by the Gnosj\u00f6 spirit and high employment. Here there is a spirit of constant movement and great visions for the future. We highlight both major and small successes, which strengthens pride and community for everyone who lives here. As an employee with us, you have people at the center and create value for both yourself and the citizens, while contributing to making V\u00e4rnamo an even better place to live and grow.\nLearn more about us at: V\u00e4rnamo kommun\n\nOpen to All\nWe focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"Kommmunv\u00e4gledare till kontaktcenter- med m\u00e4nniskan i fokus","description_original":"S\u00f6ker du en meningsfull roll d\u00e4r du g\u00f6r skillnad p\u00e5 riktigt?\nVi s\u00f6ker nu fler engagerade medarbetare som vill vara med och forma framtidens V\u00e4rnamo. Hos oss arbetar du med m\u00e4nniskan i fokus och skapar en arbetsdag som \u00e4r v\u00e4rdefull, b\u00e5de f\u00f6r dig och f\u00f6r v\u00e5ra medborgare.\nBeskrivning\nTycker du om att hj\u00e4lpa m\u00e4nniskor, l\u00f6sa problem och ge riktigt bra service? Trivs du med m\u00e5nga kontakter under en arbetsdag och med telefonen och datorn som ett av dina viktigaste arbetsverktyg? D\u00e5 kan du vara den vi s\u00f6ker till kontaktcenter i V\u00e4rnamo kommun!\nKontaktcenter \u00e4r v\u00e4gen in till V\u00e4rnamo kommun och kan likst\u00e4llas med kommunens kundservice. V\u00e5rt fr\u00e4msta uppdrag \u00e4r att f\u00f6rs\u00f6ka l\u00f6sa medborgarens \u00e4rende vid f\u00f6rsta kontakten.\nNu s\u00f6ker vi en kommunv\u00e4gledare som vill bli en del av v\u00e5rt team och bidra till en professionell, tillg\u00e4nglig och l\u00f6sningsorienterad service.\nArbetsuppgifter\nSom kommunv\u00e4gledare arbetar du i en kundservicemilj\u00f6 d\u00e4r du m\u00f6ter m\u00e4nniskor med m\u00e5nga olika fr\u00e5gor och behov.\nTelefonen \u00e4r v\u00e5r fr\u00e4msta kontaktv\u00e4g och huvuddelen av din arbetsdag best\u00e5r av att ta emot och hantera inkommande telefonsamtal. Du beh\u00f6ver d\u00e4rf\u00f6r trivas med telefonen som ditt huvudsakliga arbetsverktyg och med en arbetsdag d\u00e4r du l\u00f6pande hanterar m\u00e5nga olika fr\u00e5gor och \u00e4renden.\nI arbetsrollen inneb\u00e4r bland annat att:\nta emot, f\u00f6rst\u00e5 och hantera fr\u00e5gor, framf\u00f6r allt via telefon men \u00e4ven via e-post, digitala kanaler och personliga bes\u00f6k\nge tydlig, korrekt och l\u00e4ttf\u00f6rst\u00e5elig information och v\u00e4gledning\narbeta l\u00f6sningsorienterat med m\u00e5let att hj\u00e4lpa medborgaren redan vid f\u00f6rsta kontakten\ns\u00f6ka information och arbeta parallellt i flera verksamhets- och \u00e4rendehanteringssystem\nregistrera, dokumentera och vid behov f\u00f6rdela \u00e4renden vidare till r\u00e4tt verksamhet\nsamarbeta med kollegor inom kontaktcenter och kommunens olika verksamheter\nbidra till att utveckla v\u00e5ra arbetss\u00e4tt, rutiner och v\u00e5r service.\n\nArbetet kr\u00e4ver att du som person \u00e4r \u00f6ppensinnad och flexibel i ditt bem\u00f6tande och arbetss\u00e4tt vilket inneb\u00e4r att du snabbt beh\u00f6ver kunna v\u00e4xla mellan olika fr\u00e5gor, verksamhetsomr\u00e5den och system samtidigt som du beh\u00e5ller ett professionellt och engagerat bem\u00f6tande.\u00a0\nF\u00f6r att trivas och lyckas i rollen\nVi s\u00f6ker dig som tycker om att arbeta med m\u00e4nniskor och service och som f\u00e5r energi av att hj\u00e4lpa andra. Du \u00e4r trygg i m\u00f6tet med olika m\u00e4nniskor, lyssnar, st\u00e4ller r\u00e4tt fr\u00e5gor och har f\u00f6rm\u00e5ga att f\u00f6rst\u00e5 behov och hitta l\u00f6sningar.\nDu ska trivas med m\u00e5nga kontakter och ett varierande infl\u00f6de av fr\u00e5gor. Eftersom telefonen \u00e4r ditt huvudsakliga arbetsverktyg beh\u00f6ver du vara bekv\u00e4m med att hantera m\u00e5nga samtal och samtidigt beh\u00e5lla ett professionellt, tydligt och respektfullt bem\u00f6tande, \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt eller samtalen \u00e4r utmanande.\nDu \u00e4r nyfiken, l\u00f6sningsorienterad och tycker om att s\u00f6ka information n\u00e4r du inte har svaret fr\u00e5n b\u00f6rjan. Du samarbetar v\u00e4l, delar med dig av din kunskap och bidrar till teamets gemensamma utveckling.\nKvalifikationer\nVi s\u00f6ker dig som\nhar erfarenhet av kundservice, kundtj\u00e4nst eller support\nhar avslutad gymnasieutbildning och annan utbildning inom kommunikation\nhar mycket god f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska, b\u00e5de muntligt och skriftligt\nkan kommunicera p\u00e5 engelska. Ytterligare spr\u00e5kkunskaper \u00e4r meriterande\nhar god digital kompetens och l\u00e4tt f\u00f6r att l\u00e4ra dig nya IT-system\n\u00e4r l\u00f6sningsorienterad, ansvarstagande och noggrann\nkan prioritera och hantera flera uppgifter och informationsk\u00e4llor samtidigt\n\u00e4r flexibel och trivs i en verksamhet som utvecklas\nhar god samarbetsf\u00f6rm\u00e5ga och bidrar till ett positivt arbetsklimat\u00a0\n\nVi kommer att l\u00e4gga stor vikt vid personlig l\u00e4mplighet.\nI ans\u00f6kan bifogas cv och personligt brev.\nVillkor\nServicef\u00f6rvaltningen. Tillsammans arbetar vi f\u00f6r att ge v\u00e5ra medborgare och medarbetare en god service. Vi ansvarar f\u00f6r m\u00e5ltidsservice till skolor och \u00e4ldreomsorg, IT och digitalisering, lokalv\u00e5rd, kontaktcenter, intern service, logistik- och tryckeri, fordonsenhet och tolkservice. L\u00e4s mer om oss p\u00e5: Servicef\u00f6rvaltningen - V\u00e4rnamo kommun\nInformation om l\u00f6n. Utifr\u00e5n EU:s l\u00f6netransparensdirektiv l\u00e4mnar V\u00e4rnamo kommun information om ing\u00e5ngsl\u00f6neintervall f\u00f6r tj\u00e4nsten i annonsen. Det intervall som anges utg\u00e5r fr\u00e5n l\u00e4gsta l\u00f6n och medianl\u00f6n inom yrkeskategorin som denna annons avser. Medianl\u00f6n \u00e4r den mittersta l\u00f6nen, vilket inneb\u00e4r att h\u00e4lften av alla medarbetare inom yrkeskategorin i V\u00e4rnamo kommun har l\u00e4gre grundl\u00f6n \u00e4n medianen och h\u00e4lften har h\u00f6gre.\u00a0\nDu hittar information om ing\u00e5ngsl\u00f6neintervallet p\u00e5 v\u00e5r hemsida: Information om l\u00f6n - V\u00e4rnamo kommun.\nInformationen om l\u00f6n \u00e4r v\u00e4gledande och inte bindande. V\u00e4rnamo kommun till\u00e4mpar individuell och differentierad l\u00f6nes\u00e4ttning, vilket inneb\u00e4r att slutlig l\u00f6n fastst\u00e4lls baserat p\u00e5 uppdragets sv\u00e5righetsgrad och ansvarsniv\u00e5 samt den enskildes utbildningsbakgrund och erfarenhet. Vid eventuellt erbjudande om anst\u00e4llning betyder detta att den l\u00f6n som f\u00f6rhandlas om b\u00e5de kan vara h\u00f6gre eller l\u00e4gre \u00e4n vad som anges i ing\u00e5ngsl\u00f6neintervallet.\nDu hittar information om hur vi arbetar med l\u00f6n i Riktlinje - L\u00f6nebildning p\u00e5 v\u00e5r hemsida: Riktlinjer - V\u00e4rnamo kommun.\u00a0\nV\u00e4rnamo kommun, kommunen med stort hj\u00e4rta, mitt i Sm\u00e5land. Vi \u00e4r en central del av den starka tillv\u00e4xtregionen pr\u00e4glad av Gnosj\u00f6andan och h\u00f6g syssels\u00e4ttning. H\u00e4r finns en anda av st\u00e4ndig r\u00f6relse och stora visioner f\u00f6r framtiden. Vi lyfter fram b\u00e5de stora och sm\u00e5 framg\u00e5ngar, vilket st\u00e4rker stolthet och gemenskap f\u00f6r alla som bor h\u00e4r. Som medarbetare hos oss har du m\u00e4nniskan i fokus och skapar v\u00e4rde f\u00f6r b\u00e5de dig sj\u00e4lv och medborgarna, samtidigt som du bidrar till att g\u00f6ra V\u00e4rnamo till en \u00e4nnu b\u00e4ttre plats att leva och v\u00e4xa i.\nL\u00e4s mer om oss p\u00e5:\u00a0V\u00e4rnamo kommun\n\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kyrktorget 1","full_address":null,"city":"V\u00e4rnamo","country":"SE","latitude":57.183320875587,"longitude":14.048269110133},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"V\u00e4rnamo kommun","postcode":"33131","positions":1,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/kommun.varnamo.se\/naringsliv-och-arbete\/jobba-i-kommunen.html","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Admir Bajric","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Servicef\u00f6rvaltningen","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":3,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0370-380188","owner_email":"admir.bajric@varnamo.se","images":[],"published_at":"2026-09-14T13:26:57+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-15T03:22:30+00:00","updated_at":"2026-09-17T09:32:11+00:00"}}