{"data":{"id":185616,"slug":"kommunvagledare-sodertalje-kommun-vikariat","type":"job","title":"Municipal Guide S\u00f6dert\u00e4lje Municipality, Temporary Position","description":"At the municipality's Contact Center, we work with varied tasks with a focus on always delivering high-quality service to all of the municipality's citizens. We answer general questions and also handle many of the cases that come into the municipality. The Contact Center serves as the gateway to the municipality for S\u00f6dert\u00e4lje's citizens. We are now looking for three new colleagues to strengthen our team. Are you the one we're looking for?\n\nYour Tasks\n\nAs a Municipal Guide, no two days are alike. You receive citizens' questions and cases to the municipality via phone, reception, and email.\nThe role of Municipal Guide serves as a service to citizens primarily, and at the same time provides relief for the municipality's various departments.\nIn addition to answering questions, you also process, investigate, and administer a variety of cases. This can include, for example, mobility service investigations, administering civil wedding bookings, handling fault reports, and providing consumer advice, among other things.\nYou and your colleagues work a rotating schedule where everyone takes turns handling the different tasks.\nRegular working hours are Mon-Fri 08:00-17:00. The position is a full-time temporary contract. You will be scheduled with fixed working hours.\n\nWho Are You?\n\nWe are looking for someone who is passionate about providing really good service. It is very important that you are outgoing, professional, thorough, and solution-focused, and that you enjoy meeting people in different situations. During peak periods, many citizens contact the municipality at the same time, which creates high pressure in our operations. Therefore, we are looking for someone who is comfortable handling multiple different cases simultaneously and occasionally working at a fast pace. You therefore need to be comfortable with digital tools and thrive working in multiple systems in parallel. You often guide citizens through digital services, so it is an advantage if you are confident explaining technical steps in a pedagogical way.\n\nWe see that as a person you have the ability to work both in a team and independently. We are looking for someone who has previously worked in similar roles and who enjoys being part of a large team where everyone helps each other and strives toward the same goal: to be good ambassadors for S\u00f6dert\u00e4lje Municipality and offer good service and support to citizens every day.\n\nRequirements:\n - Completed upper secondary education\n - Experience from a similar service profession (e.g., hotel, reception, retail, tourism)\n - Experience with administrative tasks\n - Experience of having worked in a team\n - Fluent command of Swedish and English, both spoken and written\n - Very good computer skills\n\nMeritorious:\n- Experience working in the public sector, particularly in a municipality\n- Academic education in political science, public law, international relations, social work or similar\n- Other relevant education (e.g., KY, YH)\n- Experience having worked as a Municipal Guide or equivalent\n- Experience having worked with telephone as the primary work tool\n- You speak additional languages (particularly Arabic, Syriac, Finnish)\n\nPersonal Qualities:\n - Service-oriented\n - Solution-focused\n - Flexible\n - Thorough\n - Good collaboration skills\n\nWe place great emphasis on your personal qualities.\n\nWhat We Offer You\n\nEach day approximately 6,000 people go to work at S\u00f6dert\u00e4lje Municipality. We have many different roles and want to offer you a meaningful job where you have the opportunity to contribute to society while experiencing joy. As an employee with us, you will have the opportunity to develop and make a real impact.\n\nAs an employee of S\u00f6dert\u00e4lje Municipality, you are offered, among other things, secure employment terms, a generous wellness contribution, and the opportunity to exchange vacation day supplements for extra days off. Within certain operations, there is also the possibility of some flexibility regarding working hours and work arrangements. We offer a wide range of training and competency-enhancing initiatives for our employees.\n\nFor more detailed information about our benefits, please visit our external website: https:\/\/www.sodertalje.se\/formaner\n\nWelcome to Us!\n\n\nOther Information\n\nSelection and interviews may take place on an ongoing basis during the application period.\n S\u00f6dert\u00e4lje Municipality uses competency-based recruitment methods to prevent discrimination and promote diversity in the workplace.\n We have many positions where we conduct criminal record checks. A record excerpt (criminal and suspicion register) from the Police Authority may therefore need to be provided by the candidate before a hiring decision.\n\nEmployment with us may involve placement in a security classification. A security vetting with criminal record check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision. For some of our work tasks in security classification, Swedish citizenship is required.","language":"sv","is_translated":true,"title_original":"Kommunv\u00e4gledare S\u00f6dert\u00e4lje kommun, vikariat","description_original":"P\u00e5 kommunens Kontaktcenter arbetar vi med varierande arbetsuppgifter och fokus \u00e4r att alltid leverera h\u00f6g service till kommunens samtliga medborgare. Vi svarar p\u00e5 allm\u00e4nna fr\u00e5gor som st\u00e4lls, och hanterar \u00e4ven m\u00e5nga av de \u00e4renden som inkommer till kommunen. Kontaktcenter fungerar som v\u00e4gen in till kommunen f\u00f6r S\u00f6dert\u00e4ljes medborgare. Nu s\u00f6ker vi tre nya kollegor till att st\u00e4rka v\u00e5rt team. \u00c4r du den vi s\u00f6ker?\u00a0\n\u00a0\nDina arbetsuppgifter\n\u00a0\nSom Kommunv\u00e4gledare \u00e4r ingen dag den andra lik. Du tar emot medborgarnas fr\u00e5gor och \u00e4renden till kommunen, via telefon, reception samt mejl.\nRollen som Kommunv\u00e4gledare fungerar som en service till medborgarna prim\u00e4rt, och \u00e4r samtidigt avlastande f\u00f6r kommunens olika enheter.\nUt\u00f6ver att svara p\u00e5 fr\u00e5gor, handl\u00e4gger, utreder och administrerar du \u00e4ven en m\u00e4ngd olika \u00e4renden. Det kan t.ex. vara f\u00e4rdtj\u00e4nstutredningar, administrera bokning av borglig vigsel, hantera felanm\u00e4lningar och ge konsumentr\u00e5dgivning med mera.\nDu och dina kollegor har ett rullande schema, d\u00e4r alla turas om att hantera de olika arbetsuppgifterna.\nOrdinarie arbetstider \u00e4r m\u00e5n-fre kl.08:00-17:00. Tj\u00e4nsten \u00e4r ett vikariat p\u00e5 heltid. Du schemal\u00e4ggs med fasta arbetstider.\n\u00a0\nVem \u00e4r du?\u00a0\n\u00a0\nVi s\u00f6ker dig som brinner f\u00f6r att ge riktigt bra service. Det \u00e4r av stor vikt att du \u00e4r ut\u00e5triktad, professionell, noggrann och l\u00f6sningsfokuserad och att du tycker om att bem\u00f6ta m\u00e4nniskor i olika situationer. I perioder kontaktar m\u00e5nga medborgare kommunen samtidigt vilket skapar ett h\u00f6gt tryck i v\u00e5r verksamhet. D\u00e4rf\u00f6r s\u00f6ker vi dig som trivs med att hantera flera olika \u00e4renden samtidigt och emellan\u00e5t arbeta i ett h\u00f6gt tempo. Du beh\u00f6ver d\u00e4rf\u00f6r ha god digital vana och trivas med att arbeta i flera system parallellt. Du guidar ofta medborgare i digitala tj\u00e4nster, d\u00e4rf\u00f6r \u00e4r det en f\u00f6rdel om du \u00e4r trygg med att f\u00f6rklara tekniska moment p\u00e5 ett pedagogiskt s\u00e4tt.\n\u00a0\nVi ser att du som person har f\u00f6rm\u00e5gan att jobba i b\u00e5de team och enskilt. Vi s\u00f6ker dig som tidigare arbetat i liknande roller och som trivs med att ing\u00e5 i ett stort team d\u00e4r alla hj\u00e4lps \u00e5t och str\u00e4var mot samma m\u00e5l; att vara goda ambassad\u00f6rer f\u00f6r S\u00f6dert\u00e4lje kommun och erbjuda god service och st\u00f6d till medborgarna varje dag.\n\u00a0\nKrav:\n\u00a0- Avslutad gymnasial utbildning\n\u00a0- Erfarenhet av ett liknande serviceyrke (t.ex. hotell, reception, butik, turism)\n\u00a0- Erfarenhet av administrativa arbetsuppgifter\n\u00a0- Erfarenhet av att ha arbetat i team\n\u00a0- Beh\u00e4rskar svenska och engelska obehindrat i b\u00e5de tal och skrift\n\u00a0- Mycket god datorvana\n\u00a0\nMeriterande:\n- Erfarenhet av arbete inom offentlig sektor, s\u00e4rskilt kommun\n- Akademisk utbildning inom statsvetenskap, offentlig r\u00e4tt, internationella relationer, socionom eller liknande\n- Annan utbildning av relevans (t.ex. KY, YH)\n- Erfarenhet av att ha arbetat som kommunv\u00e4gledare eller motsvarande\n- Erfarenhet av att ha arbetat med telefon som fr\u00e4msta arbetsverktyg\n- Du beh\u00e4rskar ytterligare spr\u00e5k (s\u00e4rskilt arabiska, suryoyo, finska)\n\u00a0\nPersonliga egenskaper:\n\u00a0- Serviceinriktad\n\u00a0- L\u00f6sningsfokuserad\n\u00a0- Flexibel\n\u00a0- Noggrann\u00a0\n\u00a0- God samarbetsf\u00f6rm\u00e5ga\n\u00a0\nVi l\u00e4gger stor vikt\u00a0vid dina personliga egenskaper.\n\u00a0\nVi erbjuder dig\u00a0\n\u00a0\nVarje dag g\u00e5r ca 6 000 personer till sitt jobb i S\u00f6dert\u00e4lje kommun. Vi har m\u00e5nga olika roller hos oss och vill erbjuda dig ett meningsfullt jobb d\u00e4r du f\u00e5r m\u00f6jlighet att bidra till samh\u00e4llet och samtidigt k\u00e4nna gl\u00e4dje. Som medarbetare hos oss f\u00e5r du m\u00f6jlighet att utvecklas och s\u00e4tta avtryck p\u00e5 riktigt.\n\u00a0\nSom anst\u00e4lld i S\u00f6dert\u00e4lje kommun erbjuds du bl.a. trygga anst\u00e4llningsvillkor, ett gener\u00f6st friskv\u00e5rdsbidrag samt m\u00f6jlighet att byta semesterdagstill\u00e4gget mot extra lediga dagar. Inom vissa verksamheter finns \u00e4ven m\u00f6jlighet till viss flexibilitet avseende arbetstid och arbetsformer. Vi har ett stort utbud av utbildningar och kompetensh\u00f6jande insatser f\u00f6r dig som medarbetare.\n\u00a0\nF\u00f6r mer detaljerad information kring v\u00e5ra f\u00f6rm\u00e5ner l\u00e4s g\u00e4rna mer p\u00e5 v\u00e5r externa hemsida: https:\/\/www.sodertalje.se\/formaner\n\u00a0\nV\u00e4lkommen till oss!\n\u00a0\n\u00a0\n\u00d6vrigt\n\u00a0\nUrval och intervjuer kan komma att ske l\u00f6pande under ans\u00f6kningstiden.\n\u00a0S\u00f6dert\u00e4lje kommun arbetar med kompetensbaserad rekryteringsmetodik i syfte om att motverka diskriminering och fr\u00e4mja m\u00e5ngfald p\u00e5 arbetsplatsen.\n\u00a0Vi har m\u00e5nga tj\u00e4nster d\u00e4r vi genomf\u00f6r en registerkontroll. Ett registerutdrag (belastnings- och misstankeregister) fr\u00e5n Polismyndigheten kan d\u00e4rf\u00f6r beh\u00f6va uppvisas av kandidat f\u00f6re beslut om anst\u00e4llning.\n\u00a0\nEn anst\u00e4llning hos oss kan inneb\u00e4ra placering i s\u00e4kerhetsklass. En s\u00e4kerhetspr\u00f6vning med registerkontroll enligt S\u00e4kerhetsskyddslagen (2018:585) kan d\u00e4rf\u00f6r komma att genomf\u00f6ras f\u00f6re beslut om anst\u00e4llning. F\u00f6r en del av v\u00e5ra arbetsuppgifter i s\u00e4kerhetsklass kr\u00e4vs svenskt medborgarskap.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Nyk\u00f6pingsv\u00e4gen 26","full_address":null,"city":"S\u00f6dert\u00e4lje","country":"SE","latitude":59.1738517,"longitude":17.5318456},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"S\u00f6dert\u00e4lje kommun","postcode":"15189","positions":3,"profession":"Samh\u00e4llsv\u00e4gledare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.sodertalje.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lina Kasarji","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"S\u00f6dert\u00e4lje kommun","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":6,"ai_views_count":6,"bot_views_count":2,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"lina.kasarji@sodertalje.se","images":[],"published_at":"2026-09-03T12:42:31+00:00","expires_at":"2026-09-15T23:59:59+00:00","created_at":"2026-09-04T03:19:37+00:00","updated_at":"2026-09-15T03:05:44+00:00"}}