{"data":{"id":166216,"slug":"kommunvagledare-till-kontaktcenter-6","type":"job","title":"Communication Advisor for Contact Center","description":"Description\nAre you service-oriented, curious, and confident in meeting people? Then the role of Communication Advisor might be right for you. With us, you'll get varied work with many contacts, knowledgeable colleagues, and an opportunity to contribute to a service that makes a difference in people's everyday lives.\nWe are facing an exciting development phase where we are now establishing a new contact center. Here you'll have the opportunity to be part of building a modern service function from the ground up together with engaged colleagues.\nAs a Communication Advisor, you are often the first point of contact and you meet our residents, entrepreneurs, visitors, and employees via phone and reception.\nWe are looking for someone who is interested in society, service-oriented, and enjoys learning new things. You collaborate closely with others and contribute to a safe, accessible, and professional service. As a person, you are a stable, attentive, and adaptable team player. With your positive attitude and welcoming approach, you are a good ambassador for all our operations.\nYou are comfortable working digitally and in multiple systems and want to be part of developing approaches that make the service even better and more efficient.\nWork Tasks\nThe work is characterized by a high service focus, good customer care, and great commitment to helping people in different situations. In this role, you will:\nAnswer questions via phone, reception, and digital channels\nProvide information, guidance, and service within the municipality's various areas of operation.\nProvide administrative service to the municipality's employees and operations.\nBe a support when information in digital channels is insufficient.\n\nQualifications\nTo succeed in this role, we want you to:\nHave experience working in customer service, reception, call center, or another role involving many customer contacts, preferably with a focus on phone work.\nHave an interest in societal issues.\nHave good digital skills and the ability to handle multiple systems in parallel.\nBe quick at finding, interpreting, understanding, and conveying information in a way that makes it easy for others to understand.\nHave very good knowledge of Swedish, both spoken and written\nHave good knowledge of English.\n\nIt is a merit if you have:\nExperience working in a municipal contact center, citizen office, or customer center.\nPost-secondary education or other experience that the employer deems equivalent.\nExperience with municipal operations and an understanding of the municipality's mission.\nGood local knowledge of V\u00e4nerborg Municipality\n\nAbout V\u00e4nerborg Municipality\nAs an employee of V\u00e4nerborg Municipality, you contribute to making everyday life easier for our 40,000 citizens in the municipality. In V\u00e4nerborg Municipality, 3,600 employees work, and we strive to be attractive and sustainable in all aspects, throughout life.\nWe work with individual salary setting and offer benefits linked to employment.\nWant to know more about us as an employer, our benefits, and how our salary setting works? Visit our careers page.\nOther Information\nWe see diversity as a strength that enriches our operations and welcome applicants with different backgrounds. If you have protected personal information, please contact the contact person for the ad by phone and send your application by mail.\nThe municipality has made active choices in this recruitment and therefore does not wish to be contacted with offers of advertising and recruitment assistance\/competence placement. Contact information for your trade union can be found here.","language":"sv","is_translated":true,"title_original":"Kommunv\u00e4gledare till kontaktcenter","description_original":"Beskrivning\n\u00c4r du serviceinriktad, nyfiken och trygg i m\u00f6tet med m\u00e4nniskor? D\u00e5 kan rollen som kommunv\u00e4gledare vara r\u00e4tt f\u00f6r dig. Hos oss f\u00e5r du ett omv\u00e4xlande arbete med m\u00e5nga kontakter, kunniga kollegor och m\u00f6jlighet att bidra till en service som g\u00f6r skillnad i m\u00e4nniskors vardag.\nVi st\u00e5r inf\u00f6r en sp\u00e4nnande utvecklingsfas d\u00e4r vi nu etablerar ett nytt kontaktcenter. H\u00e4r f\u00e5r du m\u00f6jlighet att vara med och bygga upp en modern servicefunktion fr\u00e5n grunden tillsammans med engagerade kollegor.\nSom kommunv\u00e4gledare \u00e4r du ofta den f\u00f6rsta kontakten och du m\u00f6ter v\u00e5ra inv\u00e5nare, f\u00f6retagare, bes\u00f6kare och medarbetare via telefon och reception.\nVi s\u00f6ker dig som \u00e4r samh\u00e4llsintresserad, serviceinriktad och tycker om att l\u00e4ra dig nya saker. Du samarbetar t\u00e4tt med andra och bidrar till en trygg, tillg\u00e4nglig och professionell service. Som person \u00e4r du en stabil, lyh\u00f6rd och anpassningsbar lagspelare. Med din positiva inst\u00e4llning och ditt v\u00e4lkomnande bem\u00f6tande \u00e4r du en god ambassad\u00f6r f\u00f6r alla v\u00e5ra verksamheter.\nDu \u00e4r van vid att arbeta digitalt och i flera olika system och vill vara med och utveckla arbetss\u00e4tt som g\u00f6r servicen \u00e4nnu b\u00e4ttre och mer effektiv.\nArbetsuppgifter\nArbetet pr\u00e4glas av h\u00f6gt servicefokus, gott bem\u00f6tande och ett stort engagemang f\u00f6r att hj\u00e4lpa m\u00e4nniskor i olika situationer. I rollen kommer du att:\nBesvara fr\u00e5gor via telefon, reception och digitala kanaler\nGe information, v\u00e4gledning och service inom kommunens olika verksamhetsomr\u00e5den.\nGe administrativ service till kommunens medarbetare och verksamheter.\nVara ett st\u00f6d n\u00e4r informationen i digitala kanaler inte r\u00e4cker till.\n\nKvalifikationer\nF\u00f6r att lyckas i rollen vill vi att du:\nHar erfarenhet av arbete i kundtj\u00e4nst, reception, callcenter eller annan roll d\u00e4r m\u00e5nga kundkontakter har ing\u00e5tt, g\u00e4rna med fokus p\u00e5 telefoni.\nHar intresse av samh\u00e4llsfr\u00e5gor.\nHar god digital kompetens och f\u00f6rm\u00e5ga att hantera flera system parallellt.\n\u00c4r snabb p\u00e5 att hitta, tolka, ta till dig och f\u00f6rmedla information p\u00e5 ett s\u00e4tt som g\u00f6r det enkelt f\u00f6r andra att f\u00f6rst\u00e5.\nHar mycket goda kunskaper i svenska spr\u00e5ket, b\u00e5de i tal och skrift\nHar goda kunskaper i engelska spr\u00e5ket.\n\nDet \u00e4r meriterande om du har:\nErfarenhet av arbete i kommunalt kontaktcenter, medborgarkontor eller kundcenter.\nEftergymnasial utbildning eller annan erfarenhet som arbetsgivaren bed\u00f6mer som likv\u00e4rdig.\nErfarenhet av kommunal verksamhet och f\u00f6rst\u00e5else f\u00f6r kommunens uppdrag.\nGod lokalk\u00e4nnedom om V\u00e4nersborgs kommun\n\nOm V\u00e4nersborgs kommun\nSom medarbetare i V\u00e4nersborgs kommun bidrar du till att g\u00f6ra vardagen enklare f\u00f6r v\u00e5ra 40\u202f000 medborgare i kommunen. I V\u00e4nersborgs kommun jobbar 3\u202f600 anst\u00e4llda och vi arbetar f\u00f6r att vara attraktiv och h\u00e5llbar i alla delar, hela livet.\nVi arbetar med individuell l\u00f6nes\u00e4ttning och erbjuder f\u00f6rm\u00e5ner kopplade till anst\u00e4llningen.\nVill du veta mer om oss som arbetsgivare, v\u00e5ra f\u00f6rm\u00e5ner och hur v\u00e5r l\u00f6nes\u00e4ttning fungerar? Bes\u00f6k v\u00e5r karri\u00e4rsida .\n\u00d6vrig information\nVi ser m\u00e5ngfald som en styrka som berikar v\u00e5r verksamhet och v\u00e4lkomnar s\u00f6kande med olika bakgrund. Har du skyddade personuppgifter v\u00e4nligen kontakta kontaktpersonen f\u00f6r annonsen via telefon och skicka din ans\u00f6kan via post.\nKommunen har gjort aktiva val i denna rekrytering och vill d\u00e4rf\u00f6r inte bli kontaktade med erbjudanden om annonserings- och rekryteringshj\u00e4lp\/kompetensf\u00f6rmedling. Kontaktuppgifter till din fackliga organisation hittar du h\u00e4r .","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sundsgatan 29","full_address":null,"city":"V\u00e4nersborg","country":"SE","latitude":58.3765294,"longitude":12.3400118},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"V\u00c4NERSBORGS KOMMUN","postcode":"46285","positions":1,"profession":"Receptionist, telefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.vanersborg.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Maria Thyrell","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kommunstyrelsef\u00f6rvaltningen, Kommunikationsavdelningen","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0521-721986","owner_email":"maria.thyrell@vanersborg.se","images":[],"published_at":"2026-08-21T08:17:39+00:00","expires_at":"2026-09-03T23:59:59+00:00","created_at":"2026-08-22T03:19:53+00:00","updated_at":"2026-08-22T04:00:35+00:00"}}