{"data":{"id":47583,"slug":"kommunvagledare-till-kundcenter-timvikariat","type":"job","title":"Municipal Guide at Customer Center, Hourly Temporary Position","description":"A job with room for guidance and growth!\nWant to make a difference from your very first call? As a municipal guide at our customer center, you're an important part of the municipality's service and help residents and businesses find their way. We're looking for experienced hourly temps who want to strengthen our team when needed. We're not just building a customer center \u2013 we're building the municipality's premier service function.\n \nWelcome to us!\nWe're looking for someone who wants to work extra as needed \u2013 perhaps you're a retiree, part-time employee, student, or have other main employment and want to continue using your expertise.\nThe Customer Center is the municipality's combined service function and the natural entry point for residents, businesses, and visitors. Through broad expertise, high availability, and close collaboration with the business development unit and other departments, we strive to resolve as many inquiries as possible at first contact. When specialist expertise is required, we take responsibility for safe, efficient, and cohesive guidance through the municipality. This way, we contribute to both easier contact with the municipality and a stronger business climate.\nThe Municipal Administration serves three boards: the Municipal Executive Board, the Building and Environment Board, and the Community Development Board. The administration employs approximately 135 employees and is divided into three areas: staff, building and environment, and community development and growth, where business development and the customer center are located.\n \nA day as a municipal guide at the customer center\nAs a municipal guide, you're part of the municipality's first point of contact with residents, businesses, and visitors. No two days are the same. One moment you're helping an entrepreneur with a business establishment question, the next you're guiding a resident to the right department or answering questions by phone, email, or in person.\nThe majority of the work consists of providing professional service, handling incoming calls through the municipality's phone system, directing callers to the right function, and ensuring that those contacting the municipality receive help in a simple, fast, and correct manner.\nThe Customer Center works closely with the municipality's other departments and has a broad network of contacts throughout the organization. We collaborate daily with, among others, the building and environment department, the social services administration, the children's and education administration, technical services, the office, and other support functions.\nMoreover, we're in an exciting development phase where the customer center, together with business development, is developing tomorrow's municipal service. This means we're gradually strengthening our mission in business services, new resident services, and business establishment matters. As a temporary employee, you'll be an important part of this service function and help the municipality maintain high availability even when regular staff are not on duty.\n \nYour expertise\nWe're looking for someone who has:\nexperience working with a phone system, preferably TRIO or equivalent\nexperience in service, reception, or customer center work\ngood knowledge of municipal operations, organization, and working methods\ngood digital skills and ease working in various operational systems\ngood ability to express yourself in Swedish, both orally and in writing\na professional demeanor and genuine interest in service.\n\nIt's an advantage if you have:\nworked as a municipal guide or switchboard operator\nexperience with case management systems\nexperience working in multiple digital systems simultaneously\nknowledge of municipal administration and public authority operations.\n\nYou are reliable, organized, and good at prioritizing when the pace is high. You enjoy helping people, take responsibility for your tasks, and enjoy collaborating with others.\n \nOther information\nThe position is an hourly temporary appointment as needed. Work is primarily performed during daytime hours on weekdays and may occasionally be offered with short notice.\nWe offer an introduction tailored to your previous experience and would welcome applications from retirees, part-time employees, students, or those with other main employment who want to continue using their expertise in an important public service function.\nApplication deadline 2026-11-01\nSelection and interviews may take place on a rolling basis starting after the vacation period, and the position may be filled before the application deadline.\nWe apply individual and differentiated salary setting.\nIn preparing our recruitment process, we have made decisions regarding recruitment channels and marketing. We therefore ask that sales representatives do not contact us.\nUnion representatives can be reached through the municipality's customer center, 0640-161 00\n \nGreeting from your future manager\nThe Customer Center and business development are much more than a phone system \u2013 we are the municipality's first point of contact with residents, businesses, and visitors. For me, good service, high availability, and professional collaboration are the foundation of our mission.\nI'm looking for someone who enjoys providing service, has a calm and organized work approach, and wants to use your experience to help people find their way. With us, you'll be an important part of an engaged team where we help each other, develop our work together, and every day contribute to making contact with the municipality simpler.\nI hope you'll become part of our team!\nOle Kristiansson, Business Development Manager\n \nKrokom, the municipality in the heart of J\u00e4mtland\nKrokom Municipality's boundaries stretch from the shores of Lake Storsj\u00f6n in the south to the vast and wild mountains in the north, and in the east, the northern inland's great forests begin. Here live just over 15,700 residents, in the heart of J\u00e4mtland County, with good transportation connections to the rest of Sweden. Here are fantastic opportunities for a rich cultural and outdoor life. People move here and want to stay, because here life itself has room to flourish. The municipality is part of the S\u00e1mi administration area, which means we work to strengthen the S\u00e1mi language, make the culture visible, and give the S\u00e1mi people influence.\nWe welcome your application!","language":"sv","is_translated":true,"title_original":"Kommunv\u00e4gledare till kundcenter, timvikariat","description_original":"Ett jobb med plats f\u00f6r v\u00e4gledning och v\u00e4xtkraft!\nVill du g\u00f6ra skillnad redan fr\u00e5n f\u00f6rsta samtalet? Som kommunv\u00e4gledare i kundcenter \u00e4r du en viktig del av kommunens service och hj\u00e4lper inv\u00e5nare och f\u00f6retag\u00a0att hitta r\u00e4tt. Vi s\u00f6ker erfarna timvikarier som vill st\u00e4rka v\u00e5rt team n\u00e4r behov uppst\u00e5r.\u00a0Vi bygger inte bara ett kundcenter \u2013 vi bygger kommunens fr\u00e4msta servicefunktion.\n\u00a0\nV\u00e4lkommen till oss!\nVi s\u00f6ker dig som vill arbeta extra vid behov \u2013 kanske \u00e4r du pension\u00e4r, deltidsanst\u00e4lld, student eller har annan huvudsaklig syssels\u00e4ttning och vill forts\u00e4tta anv\u00e4nda din kompetens.\nKundcenter \u00e4r kommunens samlade servicefunktion och den naturliga v\u00e4gen in f\u00f6r inv\u00e5nare, f\u00f6retag och bes\u00f6kare. Genom bred kompetens, h\u00f6g tillg\u00e4nglighet och ett n\u00e4ra samarbete med n\u00e4ringslivsenheten och \u00f6vriga verksamheter str\u00e4var vi efter att l\u00f6sa s\u00e5 m\u00e5nga fr\u00e5gor som m\u00f6jligt redan vid f\u00f6rsta kontakten. N\u00e4r specialistkompetens kr\u00e4vs tar vi ansvar f\u00f6r en trygg, effektiv och sammanh\u00e5llen lotsning genom kommunen. P\u00e5 s\u00e5 s\u00e4tt bidrar vi till b\u00e5de en enklare kontakt med kommunen och ett starkare f\u00f6retagsklimat.\nKommunledningsf\u00f6rvaltningen f\u00f6rs\u00f6rjer tre n\u00e4mnder; Kommunstyrelsen, Bygg- och Milj\u00f6n\u00e4mnden samt Samh\u00e4llsbyggnadsn\u00e4mnden. F\u00f6rvaltningen syssels\u00e4tter cirka 135 medarbetare och \u00e4r uppdelad i omr\u00e5de stab, omr\u00e5de bygg och milj\u00f6 samt omr\u00e5de samh\u00e4llsbyggnad och tillv\u00e4xt, d\u00e4r n\u00e4ringsliv och kundcenter ing\u00e5r.\n\u00a0\nEn dag som kommunv\u00e4gledare i kundcenter\nSom kommunv\u00e4gledare \u00e4r du en del av kommunens f\u00f6rsta kontakt med inv\u00e5nare, f\u00f6retag och bes\u00f6kare. Ingen dag \u00e4r den andra lik. Ena stunden hj\u00e4lper du en f\u00f6retagare vidare i en etableringsfr\u00e5ga, n\u00e4sta stund v\u00e4gleder du en inv\u00e5nare till r\u00e4tt verksamhet eller besvarar fr\u00e5gor via telefon, e-post eller vid personligt bes\u00f6k.\nDen st\u00f6rsta delen av arbetet best\u00e5r av att ge professionell service, hantera inkommande samtal i kommunens telefonv\u00e4xel, v\u00e4gleda vidare till r\u00e4tt funktion och bidra till att den som kontaktar kommunen f\u00e5r hj\u00e4lp p\u00e5 ett enkelt, snabbt och korrekt s\u00e4tt.\nKundcenter arbetar n\u00e4ra kommunens \u00f6vriga verksamheter och har ett brett kontaktn\u00e4t inom hela organisationen. Vi samverkar dagligen med bland annat bygg- och milj\u00f6avdelningen, socialf\u00f6rvaltningen, barn- och utbildningsf\u00f6rvaltningen, tekniska verksamheter, kansliet och andra st\u00f6dfunktioner.\nVi befinner oss dessutom i en sp\u00e4nnande utvecklingsfas d\u00e4r kundcenter tillsammans med n\u00e4ringsliv utvecklar framtidens kommunservice. Det inneb\u00e4r att vi successivt st\u00e4rker v\u00e5rt uppdrag inom f\u00f6retagsservice, inflyttarservice och etableringsfr\u00e5gor. Som timanst\u00e4lld blir du en viktig del av denna servicefunktion och bidrar till att kommunen kan uppr\u00e4tth\u00e5lla en h\u00f6g tillg\u00e4nglighet \u00e4ven n\u00e4r ordinarie medarbetare inte \u00e4r p\u00e5 plats.\n\u00a0\nDin kompetens\nVi s\u00f6ker dig som har:\nerfarenhet av arbete i telefonv\u00e4xel, g\u00e4rna TRIO eller motsvarande telefonisystem\nerfarenhet av service, reception eller kundcenter\ngod kunskap om kommunal verksamhet, organisation och arbetss\u00e4tt\ngod digital vana och l\u00e4tt f\u00f6r att arbeta i olika verksamhetssystem\ngod f\u00f6rm\u00e5ga att uttrycka dig p\u00e5 svenska i tal och skrift\nett professionellt bem\u00f6tande och ett genuint intresse f\u00f6r service.\n\nDet \u00e4r meriterande om du har:\narbetat som kommunv\u00e4gledare eller v\u00e4xeltelefonist\nerfarenhet av \u00e4rendehanteringssystem.\nerfarenhet av att arbeta i flera digitala system samtidigt\nkunskap om kommunal f\u00f6rvaltning och myndighetsut\u00f6vning.\n\nDu \u00e4r trygg, strukturerad och har l\u00e4tt f\u00f6r att prioritera n\u00e4r tempot \u00e4r h\u00f6gt. Du tycker om att hj\u00e4lpa m\u00e4nniskor, tar ansvar f\u00f6r dina arbetsuppgifter och samarbetar g\u00e4rna med andra.\n\u00a0\n\u00d6vrig information\nAnst\u00e4llningen \u00e4r en timanst\u00e4llning vid behov. Arbetet utf\u00f6rs huvudsakligen under dagtid p\u00e5 vardagar och kan ibland erbjudas med kort varsel.\nVi erbjuder en introduktion anpassad efter dina tidigare erfarenheter och ser g\u00e4rna att du som s\u00f6ker kanske \u00e4r pension\u00e4r, deltidsanst\u00e4lld, student eller har annan huvudsaklig syssels\u00e4ttning och vill forts\u00e4tta anv\u00e4nda din kompetens i en viktig samh\u00e4llsfunktion.\nSista ans\u00f6kningsdag 2026-11-01\nUrval och intervjuer kan ske l\u00f6pande med start efter semesterperioden och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\u00a0\nVi till\u00e4mpar individuell och differentierad l\u00f6nes\u00e4ttning.\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanber oss d\u00e4rf\u00f6r kontakt med s\u00e4ljare.\nFackliga representanter n\u00e5s genom kommunens kundcenter, 0640-161 00\n\u00a0\nH\u00e4lsning fr\u00e5n din blivande chef\nKundcenter och n\u00e4ringsliv \u00e4r mycket mer \u00e4n en telefonv\u00e4xel \u2013 vi \u00e4r kommunens f\u00f6rsta kontakt med inv\u00e5nare, f\u00f6retag och bes\u00f6kare. F\u00f6r mig \u00e4r ett gott bem\u00f6tande, h\u00f6g tillg\u00e4nglighet och ett professionellt samarbete grunden f\u00f6r v\u00e5rt uppdrag.\nJag s\u00f6ker dig som trivs med att ge service, har ett lugnt och strukturerat arbetss\u00e4tt och vill anv\u00e4nda din erfarenhet f\u00f6r att hj\u00e4lpa m\u00e4nniskor att hitta r\u00e4tt. Hos oss blir du en viktig del av ett engagerat team d\u00e4r vi hj\u00e4lps \u00e5t, utvecklar verksamheten tillsammans och varje dag bidrar till att g\u00f6ra kontakten med kommunen enklare.\nJag hoppas att du vill bli en del av v\u00e5rt team!\nOle Kristiansson, n\u00e4ringslivschef\n\u00a0\nKrokom, kommunen mitt i J\u00e4mtland\u00a0\nKrokoms kommuns gr\u00e4nser str\u00e4cker sig fr\u00e5n Storsj\u00f6ns str\u00e4nder i s\u00f6der, till de vidstr\u00e4ckta och vilda fj\u00e4llen i norr och i \u00f6ster tar det norrl\u00e4ndska inlandets stora skogar vid. H\u00e4r bor dryga 15 700 inv\u00e5nare, mitt i J\u00e4mtlands l\u00e4n, med n\u00e4rhet till goda kommunikationer till \u00f6vriga Sverige. H\u00e4r finns fantastiska m\u00f6jligheter till ett rikt kultur- och friluftsliv. Hit flyttar m\u00e4nniskor och h\u00e4r vill man stanna, f\u00f6r h\u00e4r f\u00e5r sj\u00e4lva livet ta plats.Kommunen ing\u00e5r i samiskt f\u00f6r\u00advaltningsomr\u00e5de, vilket g\u00f6r att vi arbetar f\u00f6r att st\u00e4rka det samiska spr\u00e5ket, att synligg\u00f6ra kulturen och ge samerna inflytande.\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Offerdalsv\u00e4gen 8","full_address":null,"city":"Krokom","country":"SE","latitude":63.3310041,"longitude":14.4361466},"metadata":{"region":"J\u00e4mtlands l\u00e4n","employer":"KROKOMS KOMMUN","postcode":"83580","positions":1,"profession":"Receptionist, telefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/krokom.se\/","contact_person":"Ole  Kristiansson","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Krokoms kommun","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":39,"ai_views_count":15,"bot_views_count":2,"ai_vendor_counts":{"other":6,"openai":4,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4664016197","owner_email":"ole.kristiansson@krokom.se","images":[],"published_at":"2026-06-16T11:31:12+00:00","expires_at":"2026-11-01T23:59:59+00:00","created_at":"2026-06-21T04:39:28+00:00","updated_at":"2026-09-19T02:52:09+00:00"}}