{"data":{"id":170042,"slug":"kommunvagledare-till-nystartad-kundtjanst-vaavfall-danderyds-kommun","type":"job","title":"Public Service Advisor for New Customer Service Department - Water\/Wastewater and Waste Management, Danderyd Municipality","description":"The Municipality's service center in Danderyds Centrum (twelve minutes from T-Centralen) started in 2017 an exciting journey toward a modern contact center that provides services to citizens and businesses through digital channels, phone, and in-person visits. By handling citizen requests for the municipality's departments, the contact center helps relieve the workload of case handlers. The contact center's knowledge of Danderyd residents' needs and preferences is an important part of developing the municipality's services and offerings.\n\nWe are now in the startup phase of a completely new customer service department for water\/wastewater, waste, and recycling within our contact center, and we are seeking two employees who want to be part of this journey! We recently launched customer service for waste management and are now beginning work on the water\/wastewater division.\n\nDo you, like us, have a strong interest in service and smart solutions? Are you engaged, curious, and quick on the keyboard? Are you interested in working as a public service advisor with us? Then we would like to meet you.\n\n2 position(s).\n\nDUTIES\nAs an employee at our contact center, you will be part of a great team with our other public service advisors. Your primary responsibility is to provide service to residents and businesses regarding the municipality's water\/wastewater and waste management services. Tasks range from simple inquiries about subscriptions and invoices to registry management, investigation of potential billing errors, and handling of deviations.\n\nTogether with our colleagues in the municipality, we develop new and efficient working methods to provide better and faster service to Danderyd residents. The contact center contributes to operational development and new solutions in the municipality. We develop smart solutions and offer service through multiple channels, based on how citizens choose to contact us. Your contribution is important in this development.\n\nQUALIFICATIONS\nWe are looking for someone who has:\n\n\u2022 High school diploma.\n\u2022 Several years of professional experience in customer service or contact center work involving handling incoming requests via phone and digital channels.\n\u2022 Documented experience working with case management in a case management system or business system.\n\u2022 Strong knowledge of Microsoft 365.\n\u2022 Excellent communication skills in Swedish, both written and oral.\n\u2022 Good communication skills in English, both written and oral.\n\nIt is a merit if you have:\n\n\u2022 Relevant education in customer service or water\/wastewater, waste management, and recycling.\n\u2022 Documented experience working in customer service for water\/wastewater, waste management, and recycling.\n\u2022 Documented experience with the business system EDP Future.\n\u2022 Experience working in the public or municipal sector.\n\nWe are looking for someone with genuine service focus and a solution-oriented approach. You work in a structured and organized manner with a proactive work style that keeps you one step ahead. Your excellent collaboration skills and strong team spirit make you a team player, while you have the ability to stay calm and prioritize correctly even under high pressure. If you enjoy taking responsibility, contributing to a positive work environment, and delivering quality, you might be the person we are looking for. We place great emphasis on personal qualities.\n\nFor this position, you must provide a valid criminal record certificate (Work in a Leading Position in Municipalities) before an employment contract can be established. Such a certificate can be ordered at www.polisen.se. We recommend ordering a digital record certificate that is sent to your digital mailbox. Background checks may occur during the recruitment process. More information about the process will be provided when relevant.\n\nWe warmly welcome your application by September 13.\n\nSalary form: Monthly salary.\nEmployment type: Permanent.\nDuration: Permanent, start date: By agreement. Trial employment may apply.\nWorking hours: Daytime.\n\nDo you want to help make Sweden's best municipality even better? Danderyd Municipality offers community, development, and involvement at work. We make a difference and create value in everyday life through dialogue with everyone who lives, works, and operates here. Through proximity and short decision-making processes, you have the opportunity to take responsibility and work with both individual tasks and the bigger picture in your profession. Here we grow together with engaged residents, businesses, and skilled colleagues in the beautiful environment of the garden city. Take the step toward a developing and sustainable working life in a well-sized municipality close to everything.\n\nPlease visit https:\/\/www.danderyd.se\/ovriga-verksamheter\/jobba\/ for more information about the municipality's mission and future development. There you will also find information about, among other things, our benefits and recruitment process.\n\nTo ensure quality in Danderyd Municipality's recruitment process and enable good communication with our applicants, we ask that you submit your application digitally as indicated above.\n\nWe warmly welcome your application!\n\nWe decline all offers of advertising and recruitment assistance in connection with this announcement.","language":"sv","is_translated":true,"title_original":"Kommunv\u00e4gledare till nystartad kundtj\u00e4nst VA\/Avfall, Danderyds kommun","description_original":"Kommunens servicecenter i Danderyds Centrum (tolv minuter fr\u00e5n T-Centralen) startade under 2017 en sp\u00e4nnande resa till ett modernt kontaktcenter som ger service till medborgare och f\u00f6retag via digitala kanaler, telefon och bes\u00f6k. Genom att hantera medborgar\u00e4renden f\u00f6r kommunens f\u00f6rvaltningar bidrar kontaktcentret till att avlasta handl\u00e4ggarna i deras arbete. Kontaktcentrets kunskap om Danderydsbornas behov och \u00f6nskem\u00e5l \u00e4r en viktig del i utvecklingen av kommunens service och tj\u00e4nster.\n\nVi \u00e4r nu i uppstartsfasen av en helt ny kundtj\u00e4nst f\u00f6r VA, avfall och \u00e5tervinning inom v\u00e5rt kontaktcenter och s\u00f6ker tv\u00e5 medarbetare som vill vara med p\u00e5 denna resa! Vi har nyligen startat kundtj\u00e4nst f\u00f6r avfall och kommer nu att p\u00e5b\u00f6rja arbetet med VA-delen.\n\nHar du, liksom vi, ett stort intresse f\u00f6r service och smarta l\u00f6sningar? \u00c4r du engagerad, nyfiken och snabb p\u00e5 tangentbordet? \u00c4r du intresserad av att arbeta som kommunv\u00e4gledare hos oss? D\u00e5 vill vi tr\u00e4ffa dig.\r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom medarbetare hos oss p\u00e5 kontaktcenter blir du en del av ett h\u00e4rligt team tillsammans med v\u00e5ra \u00f6vriga kommunv\u00e4gledare. Din prim\u00e4ra arbetsuppgift \u00e4r att ge service till inv\u00e5nare och f\u00f6retag i fr\u00e5gor som r\u00f6r kommunens VA- och avfallstj\u00e4nster. Arbetsuppgifterna varierar fr\u00e5n enklare fr\u00e5gor om abonnemang och fakturor till registerv\u00e5rd, utredning av eventuella feldebiteringar och avvikelsehantering.\n\nTillsammans med v\u00e5ra kollegor i kommunen utvecklar vi nya och effektiva arbetss\u00e4tt som ska ge b\u00e4ttre och snabbare service till Danderydsborna. Kontaktcenter bidrar p\u00e5 s\u00e5 s\u00e4tt till verksamhetsutveckling och nya l\u00f6sningar i kommunen. Vi utvecklar smarta l\u00f6sningar och erbjuder service via flera kanaler, utifr\u00e5n det s\u00e4tt som medborgaren sj\u00e4lv v\u00e4ljer att kontakta oss. Ditt bidrag \u00e4r viktigt i denna utveckling.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har:\n\n\t\u2022 Gymnasieexamen.\n\t\u2022 Fler\u00e5rig arbetslivserfarenhet fr\u00e5n kundtj\u00e4nst eller kontaktcenter med hantering av inkommande \u00e4renden via telefon och digitala kanaler.\n\t\u2022 Dokumenterad erfarenhet av att arbeta med \u00e4rendehantering i ett \u00e4rendehanteringssystem eller verksamhetssystem.\n\t\u2022 Goda kunskaper i Microsoft 365.\n\t\u2022 Mycket god kommunikativ f\u00f6rm\u00e5ga i tal och skrift p\u00e5 svenska.\n\t\u2022 God kommunikativ f\u00f6rm\u00e5ga i tal och skrift p\u00e5 engelska.\n\nDet \u00e4r ett meriterande om du har:\u00a0\n\n\t\u2022 Relevanta utbildningar inom kundservice eller VA, avfall och \u00e5tervinning.\n\t\u2022 Dokumenterad erfarenhet av arbete inom kundtj\u00e4nst f\u00f6r VA, avfall och \u00e5tervinning.\n\t\u2022 Dokumenterade erfarenheter i verksamhetssystemet EDP Future.\n\t\u2022 Erfarenheter av arbete i offentlig eller kommunal verksamhet.\n\nVi s\u00f6ker dig som har ett genuint servicefokus och en l\u00f6sningsorienterad inst\u00e4llning. Du arbetar strukturerat och organiserat, med ett proaktivt arbetss\u00e4tt som g\u00f6r att du ligger steget f\u00f6re. Din goda samarbetsf\u00f6rm\u00e5ga och starka teamk\u00e4nsla g\u00f6r dig till en lagspelare, samtidigt som du har f\u00f6rm\u00e5gan att beh\u00e5lla lugnet och prioritera r\u00e4tt \u00e4ven under h\u00f6gt tempo. Om du trivs med att ta ansvar, bidra till ett positivt arbetsklimat och leverera kvalitet, d\u00e5 kan du vara den vi s\u00f6ker. Vi l\u00e4gger stor vikt vid personliga egenskaper.\n\nF\u00f6r denna tj\u00e4nst beh\u00f6ver du uppvisa ett giltigt utdrag ur belastningsregistret (Arbete till en ledande befattning inom kommuner) innan anst\u00e4llningsavtal kan uppr\u00e4ttas. Best\u00e4llning av ett s\u00e5dant kan g\u00f6ras p\u00e5 www.polisen.se. Vi rekommenderar att du best\u00e4ller digitalt registerutdrag som skickas till din digitala brevl\u00e5da. Bakgrundskontroll kan f\u00f6rekomma i rekryteringsprocessen. Mer information om processen l\u00e4mnas n\u00e4r det blir aktuellt.\n\nVarmt v\u00e4lkommen med din ans\u00f6kan senast den 13 september.\r\n\r\nL\u00f6neform: M\u00e5nadsl\u00f6n.\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: Enligt \u00f6verenskommelse. Provanst\u00e4llning kan komma att till\u00e4mpas. .\r\nArbetstid: Dagtid.\r\n\r\nVill du vara med och g\u00f6ra Sveriges b\u00e4sta kommun \u00e4nnu b\u00e4ttre? Danderyds kommun erbjuder gemenskap, utveckling och delaktighet p\u00e5 jobbet. Vi g\u00f6r skillnad och skapar v\u00e4rde i vardagen i dialog med alla som lever, bor och verkar h\u00e4r. Genom n\u00e4rhet och korta beslutsv\u00e4gar f\u00e5r du m\u00f6jlighet att ta ansvar och jobba med b\u00e5de delar och helhet i ditt yrke. H\u00e4r v\u00e4xer vi tillsammans med engagerade inv\u00e5nare, f\u00f6retag och kompetenta kollegor i tr\u00e4dg\u00e5rdsstadens vackra milj\u00f6. Ta steget till ett utvecklande och h\u00e5llbart arbetsliv i en lagom stor kommun n\u00e4ra allt.\n\nBes\u00f6k g\u00e4rna https:\/\/www.danderyd.se\/ovriga-verksamheter\/jobba\/ f\u00f6r att ta del av mer information om kommunens uppdrag och utvecklingen fram\u00e5t. D\u00e4r hittar du ocks\u00e5 information om bland annat v\u00e5ra f\u00f6rm\u00e5ner och v\u00e5r rekryteringsprocess.\n\nF\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen i Danderyds kommun samt m\u00f6jligg\u00f6ra god kommunikation med v\u00e5ra s\u00f6kande \u00f6nskar vi att du skickar in din ans\u00f6kan digitalt enligt ovan.\n\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n\nVi undanber oss alla erbjudanden om annonserings- och rekryteringshj\u00e4lp i samband med denna annons.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Danderyd","country":"SE","latitude":59.396436685167,"longitude":18.036683043717},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Danderyds kommun","postcode":"18231","positions":2,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Mats   Hauer","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Danderyds kommun, Kontaktcenter","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"mats.hauer@danderyd.se","images":[],"published_at":"2026-08-24T15:50:09+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-25T03:17:44+00:00","updated_at":"2026-08-25T04:00:18+00:00"}}