{"data":{"id":207464,"slug":"kommunvagledaresamordnare","type":"job","title":"Communications Coordinator\/Advisor","description":"As our current coordinator moves on to a new assignment, we are now seeking a new colleague for our contact center.\nYour Role\nAs a Communications Coordinator\/Advisor, you are responsible for the daily operations of the contact center, coordination, and development.\nThis includes, among other things:\nlead, distribute, and follow up on work tasks.\ncoach and support other communications advisors in their work.\ndaily handle matters relating to staffing and how it affects daily operations.\nwork with scheduling, planning for absences, and contact with substitute staff.\nusing statistics, analysis, and daily insights, follow up on contact center work and align with the municipality's operations.\ndevelop work with citizen services and the contact center's mission in the various operations.\nplan and conduct training initiatives for both communications advisors and the municipality's operations.\ncoordinate the implementation of new and modified tasks in the contact center.\n\nA portion of your assignment also involves, together with other communications advisors, answering questions that come to the municipality via telephone, e-services, and email. You receive visitors at the municipal building's reception and help them with their matters, as well as work with support for the municipality's self-service services. You will also handle a large amount of information in our various operational systems and carry out certain administration within different areas. All work in the contact center takes place in close collaboration with the operations and other communications advisors.\nThis position does not include personnel responsibility, as this responsibility lies with the unit manager at the Communications Unit, which includes the contact center.\nYour Knowledge and Experience\nWe are looking for someone who:\nhas post-secondary education in economics, social sciences, IT, or another theoretical orientation that the employer considers equivalent.\nhas work experience with customer\/citizen contacts and communication.\nunderstands the value of good communication and has an easy way of expressing yourself in speech and writing in both Swedish and English.\nhas experience working in various IT-related systems.\nhas experience in teamwork and a very good ability to collaborate and build relationships.\nhas the ability to work in a structured manner and with clarity.\ncan act calmly and composedly even in stressful situations.\nhas worked with and is interested in group and organizational development.\nhas good interpersonal skills, natural customer service spirit, and a flexible, solution-focused approach.\n\nIt is meritorious if you have some experience in management and decision-making. If you have worked in a public organization, we also consider that meritorious.\nWe would like you to state in your cover letter what good customer service means to you and what your main contribution would be in your new role.\nGreat weight will be placed on personal suitability. Various forms of testing may be relevant during the recruitment process. A trial period may also be applied.\nIf you have questions regarding salary, contact the recruiting manager.\nYour Workplace\nThe Contact Center is a shared service function that works on behalf of all the municipality's sectors and the housing company Vara Bost\u00e4der. Five communications advisors work here, one of whom has coordinator responsibility. Our goal is \"a single point of entry\" to the municipality, and together with the operations, we work to improve accessibility, raise the quality of the municipality's services, and provide the best possible service and treatment to residents, visitors, and business owners.\nThe long-term goal is to be able to answer 60-70% of all questions that come in via telephone, email, and in-person visits. Earlier this year, Vara Municipality's contact center achieved the best results of all participating municipalities regarding simplicity and customer treatment in the annual service survey conducted by the company Brilliant.\nThe Contact Center is located at the Communications Unit together with the communications and digitalization functions.\nYou can read more about your future workplace and Vara Municipality at www.vara.se\nAt Vara Municipality, you will find engaged colleagues and managers, training and development opportunities, as well as benefits in the form of wellness contributions if you are a monthly employee.\nAll employees are also members of our Leisure Association, which organizes fitness activities and other leisure and cultural activities. You will receive, among other things, discounts on certain events at Vara Concert Hall.\nAt Vara Municipality, we make each other better, and it is together with our ethical compass that we reach our common goals!\nWondering what there is to do and see when you are not working with us at Vara Municipality? Visit www.livetiskaraborg.se and discover all the possibilities of Skaraborg!\nIf for any reason you cannot apply digitally (due to, for example, protected personal information), please contact the person listed in the job posting for an alternative application method. In principle, all documents submitted to the municipality become public records.","language":"sv","is_translated":true,"title_original":"Kommunv\u00e4gledare\/samordnare","description_original":"D\u00e5 v\u00e5r nuvarande samordnare g\u00e5r vidare till nytt uppdrag s\u00f6ker vi nu en ny kollega till v\u00e5rt\u00a0 kontaktcenter.\nDin roll\nSom kommunv\u00e4gledare\/samordnare ansvarar du f\u00f6r den dagliga driften i kontaktcenter, samordning och utveckling.\u00a0\nDet inneb\u00e4r bland annat att:\nleda, f\u00f6rdela och f\u00f6lja upp arbetsuppgifter.\ncoacha och st\u00f6tta \u00f6vriga kommunv\u00e4gledare i deras arbete.\ndagligen hantera \u00e4renden som r\u00f6r bemanning och hur det p\u00e5verkar den dagliga driften.\narbeta med schemal\u00e4ggning, planering vid fr\u00e5nvaro och kontakt med vikarier.\nmed hj\u00e4lp av statistik, analys och dagliga insikter f\u00f6lja upp arbetet i kontaktcenter och st\u00e4mma av med kommunens verksamheter.\nutveckla arbetet med medborgarservice och kontaktcenters uppdrag i de olika verksamheterna.\nplanera och genomf\u00f6ra utbildningsinsatser f\u00f6r s\u00e5v\u00e4l kommunv\u00e4gledarna som f\u00f6r kommunens verksamheter.\nsamordna inf\u00f6randet av nya och f\u00f6r\u00e4ndrade uppgifter i kontaktcenter.\n\nEn viss del av ditt uppdrag inneb\u00e4r \u00e4ven att tillsammans med \u00f6vriga kommunv\u00e4gledare besvara fr\u00e5gor som kommer in till kommunen via telefon, e-tj\u00e4nster och mejl. Du tar emot bes\u00f6kare till kommunhusets reception och hj\u00e4lper dem med deras \u00e4renden samt arbetar med support av kommunens sj\u00e4lvservicetj\u00e4nster. Du kommer \u00e4ven hantera en m\u00e4ngd information i v\u00e5ra olika verksamhetssystem samt utf\u00f6ra viss handl\u00e4ggning inom olika omr\u00e5den. Allt arbete i kontaktcenter sker i n\u00e4ra samarbete med verksamheterna och \u00f6vriga kommunv\u00e4gledare.\nTj\u00e4nsten innefattar inte n\u00e5got personalansvar d\u00e5 detta ansvar ligger hos enhetschefen p\u00e5 Kommunikationsenheten d\u00e4r kontaktcenter ing\u00e5r.\nDin kunskap och erfarenhet\nVi s\u00f6ker dig som:\nhar eftergymnasial utbildning inom ekonomi, samh\u00e4lls\u00advetenskap, IT eller annan teoretisk inriktning som arbetsgivaren bed\u00f6mer som likv\u00e4rdig.\nhar arbetslivserfarenhet av arbete med kundkontakter\/medborgarkontakter och kommunikation.\u00a0\nf\u00f6rst\u00e5r v\u00e4rdet av god kommunikation och har l\u00e4tt f\u00f6r att uttrycka dig i tal och skrift p\u00e5 b\u00e5de svenska och engelska.\nhar vana av arbete i olika IT-relaterade system.\nhar erfarenhet av teamarbete och en mycket god f\u00f6rm\u00e5ga att samarbeta och bygga relationer.\nhar f\u00f6rm\u00e5ga att arbeta strukturerat och med tydlighet.\nkan agera lugnt och samlat \u00e4ven i stressiga situationer.\nhar arbetat med och \u00e4r intresserad av grupp- och verksamhetsutveckling.\nhar ett gott bem\u00f6tande, naturlig serviceanda och ett flexibelt och l\u00f6sningsfokuserat f\u00f6rh\u00e5llningss\u00e4tt. \u00a0\n\nDet \u00e4r meriterande om du har viss erfarenhet av arbetsledning och beslutsfattande. Har du arbetat i en offentlig organisation ser vi \u00e4ven det som meriterande.\nVi vill att du i ditt personliga brev anger vad god kundservice inneb\u00e4r f\u00f6r dig och vad ditt fr\u00e4msta bidrag skulle vara i din nya roll.\nStor vikt kommer l\u00e4ggas vid personlig l\u00e4mplighet. Olika former av tester kan bli aktuellt vid rekryteringen. \u00c4ven provanst\u00e4llning kan komma att till\u00e4mpas.\nHar du fr\u00e5gor kring l\u00f6n, kontakta rekryterande chef.\nDin arbetsplats\nKontaktcentret \u00e4r en gemensam servicefunktion som arbetar p\u00e5 uppdrag av samtliga kommunens sektorer och bostadsbolaget Vara Bost\u00e4der. H\u00e4r arbetar fem kommunv\u00e4gledare varav en har samordnaransvar. V\u00e5rt m\u00e5l \u00e4r \"en v\u00e4g in\" till kommunen och tillsammans med verksamheterna arbetar vi f\u00f6r att f\u00f6rb\u00e4ttra tillg\u00e4ngligheten, h\u00f6ja kvalit\u00e9n p\u00e5 kommunens tj\u00e4nster och ge b\u00e4sta t\u00e4nkbara service och bem\u00f6tande till boende, bes\u00f6kare och f\u00f6retagare.\nP\u00e5 sikt \u00e4r m\u00e5let att kunna svara p\u00e5 60-70% av alla de fr\u00e5gor som inkommer via telefon, e-post och bes\u00f6k. Tidigare i \u00e5r fick Vara kommuns kontaktcenter b\u00e4st resultat av alla deltagande kommuner avseende enkelhet och bem\u00f6tande i den \u00e5rliga servicem\u00e4tningen som genomf\u00f6rs av f\u00f6retaget Brilliant.\nKontaktcenter \u00e4r placerat p\u00e5 kommunikationsenheten tillsammans med funktionerna kommunikation och digitalisering.\u00a0\nMer information om din framtida arbetsplats och Vara kommun kan du l\u00e4sa p\u00e5 www.vara.se\nHos oss i Vara kommun f\u00e5r du engagerade kollegor och chefer, utbildningar och utvecklingsm\u00f6jligheter men ocks\u00e5 f\u00f6rm\u00e5n i form av friskv\u00e5rdsbidrag om du \u00e4r m\u00e5nadsanst\u00e4lld.\u00a0\nAlla anst\u00e4llda \u00e4r ocks\u00e5 medlemmar i v\u00e5r Fritidsf\u00f6reningen som bland annat ordnar motionsaktiviteter och andra fritids- och kulturverksamheter, du f\u00e5r bland annat rabatt p\u00e5 vissa evenemang p\u00e5 Vara konserthus.\u00a0\n\u00a0I Vara kommun g\u00f6r vi varandra bra och det \u00e4r tillsammans med v\u00e5r etiska kompass som vi n\u00e5r v\u00e5ra gemensamma m\u00e5l!\u00a0\nUndrar du vad som finns att g\u00f6ra och se n\u00e4r du inte jobbar hos oss p\u00e5 Vara kommun? G\u00e5 in p\u00e5\u00a0www.livetiskaraborg.se\u00a0och uppt\u00e4ck alla Skaraborgs m\u00f6jligheter!\nOm du av n\u00e5got sk\u00e4l inte kan ans\u00f6ka digitalt (p\u00e5 grund av exempelvis skyddade personuppgifter), v\u00e4nligen ta kontakt med annonsens kontaktperson f\u00f6r alternativ s\u00f6kv\u00e4g. I princip alla dokument som skickas in till kommunen blir allm\u00e4n handling.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stora Torget 8","full_address":null,"city":"Vara","country":"SE","latitude":58.1833069,"longitude":13.5803319},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Vara kommun","postcode":"53481","positions":1,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.vara.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Maria Joelsson, Kommunikationschef","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Sektor ledning, Kommunikationsenheten","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"bot_views_count":2,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"070-8183732","owner_email":"maria.joelsson@vara.se","images":[],"published_at":"2026-09-11T14:11:22+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-12T03:26:51+00:00","updated_at":"2026-09-19T02:59:46+00:00"}}