{"data":{"id":208255,"slug":"konsultuppdrag-it-tekniker-till-kund-i-umea","type":"job","title":"Consulting Assignment - IT Technician for Client in Ume\u00e5!","description":"We are looking for an engaged and communicative IT support technician who wants to contribute to a well-functioning and user-focused support operation. In this role, you will work closely with the organization's users and be an important part of both resolving daily IT issues and developing the support function's approach.\n\nAbout the Assignment\nWe are looking for a consultant for a service-oriented and solution-focused position in our client's 1st Line support, which provides support to the municipality's employees and operations. The assignment runs from 2026-10-01 to 2027-01-31. In the role, you will receive and register incoming calls and tickets, and act as a team player with good sensitivity to unexpected problems. When necessary, you will escalate issues to other support levels with necessary information, while following existing procedures and contributing to the development of the service desk's work.\n\nYour Tasks\n\nStaff First Line support with daily handling of incoming tickets via phone, email, and ticket management system\n\nTroubleshoot and provide user support for clients, accounts, permissions, Microsoft 365, and other operational systems\n\nProvide remote support to users and document actions in the ticket management system\n\nContribute to work with user documentation, guides, and instructions for the organization's users\n\nContribute to the development and improvement of working methods, processes, and procedures within the support operation\n\nWe are Looking for You Who Have:\n\nDocumented experience from First Line or Service Desk\n\nA high school diploma\n\nExperience with ticket management systems and phone support\n\nExperience with remote control tools and troubleshooting in client environments\n\nExperience working in multiple systems in parallel and handling high ticket volumes\n\nVery good communication skills in Swedish, both spoken and written\n\nExperience adapting information to users with varying digital maturity\n\nMeritorious\n\nExperience with ITIL or other ITSM frameworks\n\nParticipated in implementing or developing ITSM processes or support organizations\n\nExperience with change management within IT support\n\nExperience in creating or quality-assuring user guides and knowledge articles\n\nDocumented ability to write pedagogical, recipient-tailored instructions\n\nActive work with Knowledge Management in service desk\n\nPractical Information:\n\nAssignment period: 2026-10-01 through 2027-01-31\n\nScope: Full-time\n\nSalary: According to agreement\n\nEmployment form: Consulting assignment\n\nWhat We Offer You\nAs a consultant at Bemannia you get:\n\u2b50 Close contact with your consultant manager \u2b50 Opportunity for more exciting assignments \u2b50 Experience at educational workplaces where your expertise makes a difference \u2b50 Secure employment terms\n\ud83d\udd2d Read more about what it's like to be a consultant with us here: Working as a consultant via Bemannia\n\nAbout the Application\nApply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews are ongoing and the position may be filled before the final application deadline, September 17, 2026.\nWe do not accept applications by email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Amanda Jacobsson, amanda.jacobsson@bemannia.se.\nFor general questions about your application or our recruitment process, you can reach us during office hours at 0771-845300.\n\nBemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contractor services within Organization & Management, PR & Information, Marketing & Sales, Finance, Legal, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and Swedish municipalities, their administrations and companies. Bemannia is a member of Kompetensf\u00f6retagen and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, LO, and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System \u2013 requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO\/IEC 27001:2022 Information Security Management System.\nThe company's management has been active in the industry for 40 years.","language":"sv","is_translated":true,"title_original":"Konsultuppdrag - IT Tekniker till kund i Ume\u00e5!","description_original":"Vi s\u00f6ker en engagerad och kommunikativ IT-supporttekniker som vill bidra till en v\u00e4lfungerande och anv\u00e4ndarn\u00e4ra supportverksamhet. I rollen f\u00e5r du arbeta n\u00e4ra verksamhetens anv\u00e4ndare och vara en viktig del i att b\u00e5de l\u00f6sa dagliga IT-\u00e4renden och utveckla supportfunktionens arbetss\u00e4tt fram\u00e5t.\nOm uppdraget Vi s\u00f6ker en konsult till ett uppdrag som serviceinriktad och l\u00f6sningsorienterad person till v\u00e5r kunds 1st Line-support, som ger st\u00f6d till kommunens medarbetare och verksamheter. Uppdraget str\u00e4cker sig fr\u00e5n 2026-10-01 till 2027-01-31. I rollen tar du emot och registrerar inkommande samtal och \u00e4renden, och agerar som en lagspelare med god lyh\u00f6rdhet f\u00f6r ov\u00e4ntade problem. Vid behov eskalerar du \u00e4renden till andra supportniv\u00e5er med n\u00f6dv\u00e4ndig information, samtidigt som du f\u00f6ljer befintliga rutiner och bidrar till att utveckla servicedeskens arbete.\n Dina arbetsuppgifter\n\nBemanna First Line-support med daglig hantering av inkommande \u00e4renden via telefon, e-post och \u00e4rendehanteringssystem\n\n\nFels\u00f6ka och ge anv\u00e4ndarst\u00f6d inom klienter, konton, beh\u00f6righeter, Microsoft 365 och \u00f6vriga verksamhetssystem\n\n\nGe fj\u00e4rrsupport till anv\u00e4ndare samt dokumentera \u00e5tg\u00e4rder i \u00e4rendehanteringssystem\n\n\nMedverka i arbetet med anv\u00e4ndardokumentation, guider och instruktioner f\u00f6r verksamhetens anv\u00e4ndare\n\n\nBidra till utveckling och f\u00f6rb\u00e4ttring av arbetss\u00e4tt, processer och rutiner inom supportverksamheten\n\n\n\nVi s\u00f6ker dig som har:\n\nDokumenterad erfarenhet av First Line eller Servicedesk\n\n\nEn gymnasieexamen\n\n\nErfarenhet av \u00e4rendehanteringssystem och telefonsupport\n\n\nErfarenhet av fj\u00e4rrstyrningsverktyg och fels\u00f6kning i klientmilj\u00f6er\n\n\nVana att arbeta i flera system parallellt och hantera h\u00f6g \u00e4rendem\u00e4ngd\n\n\nMycket god kommunikativ f\u00f6rm\u00e5ga i svenska, muntligt och skriftligt\n\n\nErfarenhet av att anpassa information till anv\u00e4ndare med olika digital mognad\n\n\n\nMeriterande\u00a0\n\nHar erfarenhet av ITIL eller andra ITSM-ramverk\n\n\nHar deltagit i att inf\u00f6ra eller utveckla ITSM-processer eller supportorganisationer\n\n\nHar erfarenhet av f\u00f6r\u00e4ndringsarbete inom IT-support\n\n\nHar erfarenhet av att ta fram eller kvalitetss\u00e4kra anv\u00e4ndarguider och kunskapsartiklar\n\n\nHar dokumenterad f\u00f6rm\u00e5ga att skriva pedagogiska, mottagaranpassade instruktioner\n\n\nHar arbetat aktivt med kunskapshantering (Knowledge Management) i servicedesk\n\n\n\nPraktisk information:\n\nUppdragsperiod: 2026-10-01 till och med 2027-01-31\n\n\nOmfattning: Heltid\n\n\nL\u00f6n: Enligt \u00f6verenskommelse\n\n\nAnst\u00e4llningsform: Konsultuppdrag\n\n\n\nVad vi erbjuder dig\nSom konsult hos Bemannia f\u00e5r du:\n\u2b50 En n\u00e4ra kontakt med din konsultchef \u2b50 M\u00f6jlighet till fler sp\u00e4nnande uppdrag \u2b50 Erfarenhet p\u00e5 l\u00e4rorika arbetsplatser d\u00e4r din kompetens g\u00f6r skillnad \u2b50 Trygga anst\u00e4llningsvillkor\n\ud83d\udd2d L\u00e4s mer om hur det \u00e4r att vara konsult hos oss h\u00e4r: Att jobba som konsult via Bemannia \nOm ans\u00f6kan\nS\u00f6k tj\u00e4nsten genom att klicka p\u00e5 ans\u00f6k nedan. Ladda g\u00e4rna upp ditt cv i word-format och p\u00e5 svenska.\u00a0Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag, 17 September 2026.\nVi tar inte emot ans\u00f6kningar via mail men har du specifika fr\u00e5gor kring tj\u00e4nsten besvaras dessa av ansvarig rekryterare, Amanda Jacobsson, amanda.jacobsson@bemannia.se.\nF\u00f6r generella funderingar kring din ans\u00f6kan eller v\u00e5r rekryteringsprocess n\u00e5r du oss under\u00a0kontorstid p\u00e5 0771-845300.\n\u00a0Bemannia \u00e4r ett publikt och svensk\u00e4gt bemannings- och rekryteringsf\u00f6retag som tillhandah\u00e5ller kompetent och kvalificerad personal genom uthyrning, rekrytering och personalentreprenader inom Organisation & Ledarskap, PR & Information, Marknad & S\u00e4lj, Ekonomi, Juridik, HR & Personal, Fastighet & Teknik, IT & Data samt Kontor & Administration. Bemannia har ramavtal med merparten av Sveriges Myndigheter och Sveriges kommuner, dess f\u00f6rvaltningar och bolag. Bemannia \u00e4r medlem i Kompetensf\u00f6retagen och \u00e4r ett auktoriserat Bemanningsf\u00f6retag och Rekryteringsf\u00f6retag samt har kollektivavtal med Unionen, Akademikerna, SEKO samt LO och Hotell- och Restauranganst\u00e4lldas f\u00f6rbund. Bemannia \u00e4r certifierat enligt SS-EN ISO 9001:2015, Ledningssystem f\u00f6r kvalitet, SS-EN ISO 14001:2015, Milj\u00f6ledningssystem \u2013 krav och v\u00e4gledning, SS-ISO 45001:2018, Ledningssystem f\u00f6r arbetsmilj\u00f6 och SS-ISO\/IEC 27001:2022 Ledningssystem f\u00f6r informationss\u00e4kerhet\nLedningen f\u00f6r bolaget har varit verksam i branschen i 40 \u00e5r.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ume\u00e5 Busstation","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.829207592599,"longitude":20.266360904932},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","employer":"Bemannia AB (publ.)","postcode":"90328","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.bemannia.se","employment_type":"contract","occupation_field":"Data\/IT","employer_workplace":"Bemannia","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"other":1,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0771-845300","owner_email":"amanda.jacobsson@bemannia.se","images":[],"published_at":"2026-09-11T16:00:04+00:00","expires_at":"2027-03-10T23:59:59+00:00","created_at":"2026-09-12T03:31:13+00:00","updated_at":"2026-09-15T03:00:03+00:00"}}