{"data":{"id":174820,"slug":"koordinerande-kundservicemedarbetare-till-dekra-goteborg-3","type":"job","title":"Coordinating Customer Service Representative at DEKRA - Gothenburg","description":"\"We are the global partner for a safe, secure, and sustainable world.\"\nAt DEKRA, safety is more than a promise \u2013 it is our foundation. For over 100 years, we have worked to prevent risks, protect people, and build confidence in technology, processes, and systems in society. From industry to roads, from workplace safety to quality development \u2013 our ambition is the same: to create a safer and more sustainable future.\nAbout the Role\nAs a coordinating customer service representative, you will work within a Shared Service department, which means you will be an important part of supporting DEKRA's various companies.\nThe department's mission is to provide efficient and high-quality service to both internal and external customers, which gives you a varied workday with many different types of cases to handle. The role also includes working closely with other departments within the company to ensure that customers receive the best possible service.\nYour Main Responsibilities\nAs a coordinating customer service representative, you handle incoming calls and emails in our case management system. This means you work with everything from preparing quotes, receiving requests and inspection orders, to answering general questions and informing about our services. You have many internal contact points, and the role also includes actively working to follow up, maintain, and ensure good order and structure in our daily routines and processes.\nAbout You\nTo thrive in the role, you are comfortable taking significant personal ownership of your tasks. You are methodical, accustomed to taking initiative, and have the ability to reprioritize when needed. Additionally, we see that you are a good listener who communicates in a clear, professional, and respectful manner. You simply enjoy customer interaction and offering the best possible service!\nWe are looking for someone who:\nHas several years of experience working in customer service\nHas good experience with CRM systems (such as Zendesk or Salesforce) and Microsoft Office\nHas experience using computer phone systems and smartphones (advantageous)\nSpeaks Swedish fluently and has good knowledge of English in both spoken and written form\n\nAbout Us\nToday we are a team of six customer service representatives and one customer service manager. Here there is deep core competence and employees who have worked a long time at DEKRA, which gives us a stable foundation. There are also employees who have joined more recently, which provides a very good mix of experiences.\nFor this role, we welcome a positive colleague who wants to help build on our service for the future and who enjoys contributing to a well-functioning operation with smooth and efficient work procedures. With us, sharing ideas, new perspectives, and development opportunities become a natural part of everyday life. That said, we strongly believe in the power of a diverse group with different backgrounds and perspectives.\nWhat We Offer You\nA stimulating work environment with excellent opportunities for personal development within our various business areas\nContinuous internal training\nTeam spirit, support from colleagues where we help each other in daily work\nFreedom to take responsibility and opportunity to have a say\nEngaged leadership\nBalance between work and leisure\nOccupational pension, wellness allowance, and benefits package from Benefits\n\nOther Information\nThe position is based at our office in Gamlestaden, with the possibility of working from home two days per week when operations allow. Selection is ongoing and the position may be filled before the application deadline.\nDEKRA strives for a safe and drug-free work environment. As part of our workplace safety efforts, we conduct random drug tests during the year.\nFor questions, please contact Sanne Lund, contact details below.\nWelcome to apply!\nOpen to All\nWe focus on your skills, not your other circumstances. We are open to adapting the role or workplace according to your needs.","language":"sv","is_translated":true,"title_original":"Koordinerande kundservicemedarbetare till DEKRA - G\u00f6teborg","description_original":"\u201cWe are the global partner for a safe, secure, and sustainable world.\u201d \nP\u00e5 DEKRA \u00e4r s\u00e4kerhet mer \u00e4n ett l\u00f6fte \u2013 det \u00e4r v\u00e5r grundstomme. I \u00f6ver 100 \u00e5r har vi arbetat f\u00f6r att f\u00f6rebygga risker, skydda m\u00e4nniskor och \u00f6ka f\u00f6rtroendet f\u00f6r teknik, processer och system i samh\u00e4llet. Fr\u00e5n industrin till v\u00e4garna, fr\u00e5n arbetsmilj\u00f6 till kvalitetsutveckling \u2013 v\u00e5r ambition \u00e4r densamma: att skapa en s\u00e4krare och mer h\u00e5llbar framtid. \nOm rollen \nDu kommer som koordinerande kundservicemedarbetare att arbeta inom en Shared Service-avdelning, vilket inneb\u00e4r att du kommer vara en viktig del i att st\u00f6dja DEKRA:s olika bolag.  \nAvdelningens uppdrag \u00e4r att erbjuda effektiv och h\u00f6gkvalitativ service till b\u00e5de interna och externa kunder, vilket ger en varierad arbetsdag med m\u00e5nga olika typer av \u00e4renden att hantera. Rollen innefattar ocks\u00e5 arbete n\u00e4ra andra avdelningar inom f\u00f6retaget, f\u00f6r att s\u00e4kerst\u00e4lla att kunder f\u00e5r den b\u00e4sta m\u00f6jliga servicen. \nDina huvudsakliga arbetsuppgifter \nSom koordinerande kundservicemedarbetare hanterar du inkommande samtal och e-post i v\u00e5rt \u00e4rendehanteringssystem. Det inneb\u00e4r att du arbetar med allt fr\u00e5n att ta fram offerter, ta emot f\u00f6rfr\u00e5gningar och best\u00e4llningar av besiktningar, till att besvara allm\u00e4nna fr\u00e5gor och informera om v\u00e5ra tj\u00e4nster. Du har m\u00e5nga interna kontaktytor och i rollen ing\u00e5r ocks\u00e5 att aktivt arbeta med att f\u00f6lja, bibeh\u00e5lla och s\u00e4kerst\u00e4lla god ordning och reda i v\u00e5ra dagliga rutiner och processer. \nOm dig \nF\u00f6r att trivas i rollen \u00e4r du trygg i att ta ett stort personligt \u00e4gandeskap f\u00f6r dina arbetsuppgifter. Du \u00e4r metodisk, van att ta initiativ och har f\u00f6rm\u00e5gan att prioritera om n\u00e4r det beh\u00f6vs. Dessutom ser vi att du \u00e4r en god lyssnare som kommunicerar p\u00e5 ett tydligt, professionellt och respektfullt s\u00e4tt. Du gillar helt enkelt kundm\u00f6tet och att erbjuda b\u00e4sta m\u00f6jliga service! \nVi s\u00f6ker dig som: \nHar fler\u00e5rig erfarenhet av arbete inom kundservice \nHar god vana av CRM-system (exempelvis Zendesk eller Salesforce) samt Microsoft Office \nHar erfarenhet av att anv\u00e4nda mobilv\u00e4xel i dator samt smarttelefon (meriterande) \nBeh\u00e4rskar svenska obehindrat och har goda kunskaper i engelska i b\u00e5de tal och skrift \n\nOm oss \nIdag \u00e4r vi ett team p\u00e5 sex kundservicemedarbetare och en kundservicechef. H\u00e4r finns en djup grundkompetens och medarbetare som har arbetat l\u00e4nge p\u00e5 DEKRA, vilket ger oss en stabil bas att st\u00e5 p\u00e5. Det \u00e4r ocks\u00e5 medarbetare som kommit in mer nyligen, vilket ger en v\u00e4ldigt bra mix av erfarenheter. \nTill den h\u00e4r rollen v\u00e4lkomnar vi en positiv kollega som vill vara med och bygga vidare p\u00e5 v\u00e5r service f\u00f6r framtiden, och som tycker det \u00e4r roligt att bidra till en v\u00e4lfungerande verksamhet med smidiga och effektiva arbetsrutiner. Hos oss blir delandet av id\u00e9er, nya synvinklar och utvecklingsm\u00f6jligheter en helt naturlig del i vardagen. Med det sagt tror vi starkt p\u00e5 kraften i en diversifierad grupp med olika bakgrunder och perspektiv. \nVi erbjuder dig\nEn stimulerande arbetsmilj\u00f6 med goda m\u00f6jligheter till personlig utveckling inom v\u00e5ra olika aff\u00e4rsomr\u00e5den \nFortl\u00f6pande intern utbildning \nEn teamk\u00e4nsla, st\u00f6d av kollegor d\u00e4r vi hj\u00e4lper varandra i vardagen \nFrihet att ta ansvar och m\u00f6jlighet att p\u00e5verka \nEngagerat ledarskap \nBalans mellan arbete och fritid \nTj\u00e4nstepension, friskv\u00e5rdsbidrag och f\u00f6rm\u00e5nspaket fr\u00e5n Benefits \n\n \n \u00d6vrigt \nTj\u00e4nsten utg\u00e5r fr\u00e5n v\u00e5rt kontor i Gamlestaden, med m\u00f6jlighet till hemarbete tv\u00e5 dagar i veckan n\u00e4r verksamheten till\u00e5ter. Urval sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan ans\u00f6kningstiden g\u00e5tt ut.   \nDEKRA verkar f\u00f6r en trygg och drogfri arbetsmilj\u00f6. Som ett led i v\u00e5rt arbetsmilj\u00f6arbete genomf\u00f6r vi slumpm\u00e4ssiga drogtester under \u00e5ret.\nVid fr\u00e5gor, v\u00e4nligen kontakta Sanne Lund, kontaktuppgifter nedan. \nV\u00e4lkommen med din ans\u00f6kan!\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bl\u00e5sv\u00e4dersgatan 41832, 418 32 G\u00f6teborg, Sweden","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.716816368593,"longitude":11.887703113481},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"The We Select Company AB","postcode":"41832","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sanne Lund","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"DEKRA Industrial","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":1,"openai":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sanne.lund@dekra.com","images":[],"published_at":"2026-08-27T02:16:31+00:00","expires_at":"2026-09-16T23:59:59+00:00","created_at":"2026-08-27T03:28:11+00:00","updated_at":"2026-08-27T04:01:22+00:00"}}