{"data":{"id":145297,"slug":"kund-och-medlemsradgivare-hsb-norr-skelleftea","type":"job","title":"Customer and Member Advisor HSB Norr Skellefte\u00e5","description":"Description\nOn our Customer and Member Service department, 23 Customer and Member Advisors are located across our 8 locations. Together we help our customers, who are primarily housing cooperatives, and our members. Via phone, email, and in-person visits, we answer questions, handle cases, and provide advice regarding contract management, member inquiries, and everything related to \"Good Housing\". Our strategy is to be close to our customers, as we are largely a service-providing company and depend on creating close and long-term relationships with our customers and members.\nFor our office in Skellefte\u00e5, we are looking for a Customer and Member Advisor to start by mutual agreement. Do you want to contribute to \"Good Housing\" and be the face of our organization? This is the right position for you!\nJob Responsibilities\nThe responsibilities consist of contract management and member inquiries where you receive customers via phone, digital channels, or in-person visits. Case handling and contact with residents and members are a major part of the daily work. The main responsibilities are:\n\nAdvisory services and support regarding HSB Savings for Housing.\n\n\nService and management of rental apartments, housing cooperative units, and other rental properties.\n\n\nPreparation for our notice and payment matters.\n\n\nSupport and service in member inquiries.\n\n\nCoordination of cases between our customers and contractors.\n\n\nOver time, we also want you to take on the role of HSB Board Member, meaning you participate in a housing cooperative's board. There you support the board in their work and look after the members' interests.\nPersonal Qualities\nWe will place great importance on personal qualities in this recruitment process. We are looking for someone who is:\n\nRelationship-building and service-oriented toward both customers and colleagues\n\n\nOrganized\n\n\nDriven and proactive in solving problems\n\n\nIt is important that you have the ability to independently plan, structure, and execute your work and actively participate in developing the business. You should be curious and have a holistic perspective with good ability to collaborate with your colleagues throughout the organization regardless of department or location. You need to be attentive and express yourself in a simple way, both verbally and in writing, with the customer in focus. We expect that you share our values and that your actions toward members and customers are based on them.\nQualifications\nSince computer and phone are our primary work tools, we see that you have good phone and computer skills as well as a good ability to learn new systems. If you have previously worked with phone or digital communication channels, we consider this an advantage.\nWhat We Offer\nStimulating work in a development-driven organization. With us, you get to work in a dynamic operation based on our core values: Commitment, Security, Sustainability, Care, and Collaboration.\nTerms\nThis is a permanent position with an initial probationary period of 6 months and start by mutual agreement. We apply continuous selection and the position may be filled before the final application deadline of August 26, 2026.\nWant to Know More?\nContact Team Manager Customer and Member Service Jennie \u00d6berg tel: 010-303 21 09 or email Jennie.Oberg@hsb.se.\nWe look forward to your application!\nAbout HSB Norr\nHSB Norr is the northernmost of the regional HSB associations and operates from Ume\u00e5 in the south to Kiruna in the north. We are owned by our approximately 40,000 members and our mission is to together create good, sustainable housing. Our service offering is broad and includes property management services and services within real estate development, newly built housing cooperative units, rental apartments, savings for housing, and membership for housing cooperatives and individual members. We work toward increased resource efficiency, reduced climate impact, and development of sustainable services and products. HSB is also an important social actor that contributes to an inclusive society that values equality and diversity.\nDo you share our passion for creating tomorrow's sustainable housing?\nIf you would like to read more about us at HSB Norr, please visit our website https:\/\/jobb.hsb.se\/pages\/hsb-norr and get more information regarding benefits and roles.\nCalls from external recruitment firms and sales representatives are not welcome.","language":"sv","is_translated":true,"title_original":"Kund- och medlemsr\u00e5dgivare HSB Norr Skellefte\u00e5","description_original":"Beskrivning\u202f\nP\u00e5 v\u00e5r avdelning Kund- och medlemsservice arbetar 23 stycken Kund- och medlemsr\u00e5dgivare placerade p\u00e5 v\u00e5ra 8 orter. Tillsammans hj\u00e4lper vi v\u00e5ra kunder som fr\u00e4mst \u00e4r bostadsr\u00e4ttsf\u00f6reningar samt v\u00e5ra medlemmar. Via telefon, mejl och bes\u00f6k besvarar vi fr\u00e5gor, handl\u00e4gger och \u00e4r r\u00e5dgivande kring avtalshantering, medlemsfr\u00e5gor och allt som r\u00f6r \"Det goda boendet\". V\u00e5r strategi \u00e4r att finnas n\u00e4ra v\u00e5ra kunder, d\u00e5 vi till st\u00f6rsta del \u00e4r ett tj\u00e4nstelevererande f\u00f6retag och \u00e4r beroende av att skapa n\u00e4ra och l\u00e5ngsiktiga relationer med v\u00e5ra kunder och medlemmar.\u202f\nTill v\u00e5rt kontor i Skellefte\u00e5 s\u00f6ker vi en Kund- och medlemsr\u00e5dgivare med start enligt \u00f6verenskommelse. Vill du vara med och bidra till \u201cDet goda boendet\u201d och vara ansiktet ut\u00e5t \u00e4r det h\u00e4r r\u00e4tt tj\u00e4nst f\u00f6r dig!\nArbetsuppgifter\nArbetsuppgifterna best\u00e5r av avtalshantering och medlemsfr\u00e5gor d\u00e4r du tar emot kunden via telefon, digitala kanaler eller bes\u00f6k. \u00c4rendehantering och kontakt med boende och medlemmar \u00e4r ett stort inslag i det dagliga arbetet. De st\u00f6rsta inslagen \u00e4r:\n\nR\u00e5dgivning och service kring HSB Bosparande.\n\n\nService och\u202fhantering\u202fav hyresl\u00e4genheter, bostadsr\u00e4tter och \u00f6vriga\u202fhyresobjekt\n\n\nF\u00f6rberedelser f\u00f6r v\u00e5ra avisering- och betal\u00e4renden.\u202f\n\n\nSt\u00f6d och service i medlemsfr\u00e5gor.\n\n\nSamordning av \u00e4renden mellan v\u00e5ra kunder och entrepren\u00f6rer.\n\n\nP\u00e5 sikt vill vi\u202f\u00e4ven att du tar dig an rollen som HSB-ledamot, dvs. medverkar i en bostadsr\u00e4ttsf\u00f6renings styrelse. D\u00e4r st\u00f6djer du styrelsen i deras arbete och tillvaratar medlemmarnas\u202fintressen.\nPersonliga egenskaper\nVi kommer l\u00e4gga stor vikt vid personliga egenskaper i denna rekryteringsprocess. Vi s\u00f6ker dig som \u00e4r:\n\nRelationsskapande och serviceinriktad b\u00e5de gentemot kunder och kollegor\n\n\nStrukturerad\n\n\nDriven och initiativtagande f\u00f6r att l\u00f6sa problem\n\n\nDet \u00e4r viktigt att du har en f\u00f6rm\u00e5ga\u202fatt sj\u00e4lvst\u00e4ndigt planera, strukturera och genomf\u00f6ra ditt arbete och aktivt deltar i att utveckla verksamheten.\u202fDu ska v\u00e5ga vara nyfiken och ha ett helhetst\u00e4nk med god f\u00f6rm\u00e5ga att samarbeta med dina kollegor inom hela organisationen oavsett avdelning eller ort.\u202fDu beh\u00f6ver vara lyh\u00f6rd och uttrycka dig p\u00e5 ett enkelt s\u00e4tt i tal och skrift\u202foch ha kunden i fokus.\u202fVi f\u00f6ruts\u00e4tter\u202fatt du delar v\u00e5ra v\u00e4rderingar och att ditt agerande gentemot medlemmar och kunder utg\u00e5r ifr\u00e5n dem.\nKvalifikationer\nD\u00e5 dator och telefon \u00e4r v\u00e5ra fr\u00e4msta arbetsredskap ser vi att du som s\u00f6ker har god telefon- och datorvana samt god f\u00f6rm\u00e5ga att l\u00e4ra dig nya system.\u202fHar du tidigare arbetat med telefon eller digitala kontaktv\u00e4gar\u202fser vi det som meriterande.\nVi erbjuder\nEtt stimulerande arbete i en utvecklingsdriven organisation. Hos oss f\u00e5r du arbeta i en dynamisk verksamhet med utg\u00e5ngspunkt i v\u00e5ra grundl\u00e4ggande v\u00e4rderingar: Engagemang, Trygghet, H\u00e5llbarhet, Omtanke och Samverkan.\nVillkor\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning med inledande provanst\u00e4llning p\u00e5 6 m\u00e5nader\u202foch start enligt \u00f6verenskommelse. Vi till\u00e4mpar l\u00f6pande urval och tj\u00e4nsten kan tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum som \u00e4r\u00a026 augusti 2026. \nVill du veta mer?\u202f\nKontakta Teamchef Kund- och medlemsservice Jennie \u00d6berg tel: 010-303 21 09 eller mail Jennie.Oberg@hsb.se.\nV\u00e4lkommen med din ans\u00f6kan!\nOm HBS Norr\nHSB Norr \u00e4r den nordligaste av de regionala HSB-f\u00f6reningarna och verkar fr\u00e5n Ume\u00e5 i s\u00f6der till Kiruna i norr. Vi \u00e4gs av v\u00e5ra ca 40 000 medlemmar och v\u00e5rt uppdrag \u00e4r att tillsammans skapa det goda, h\u00e5llbara boendet. V\u00e5rt tj\u00e4nsteutbud \u00e4r brett och innefattar f\u00f6rvaltningstj\u00e4nster och tj\u00e4nster inom fastighetsutveckling, nyproducerade bostadsr\u00e4tter, hyresr\u00e4tter, bosparande och medlemskap f\u00f6r bostadsr\u00e4ttsf\u00f6reningar och individuella medlemmar. Vi arbetar f\u00f6r \u00f6kad resurseffektivitet, minskad klimatp\u00e5verkan samt utveckling av h\u00e5llbara tj\u00e4nster och produkter. HSB \u00e4r ocks\u00e5 en viktig samh\u00e4llsakt\u00f6r som bidrar till ett inkluderande samh\u00e4lle som v\u00e4rdes\u00e4tter j\u00e4mst\u00e4lldhet och m\u00e5ngfald.\nDelar du v\u00e5r passion f\u00f6r att skapa framtidens h\u00e5llbara boenden?\nVill du l\u00e4sa mer om oss p\u00e5 HSB Norr, g\u00e5 g\u00e4rna in p\u00e5 v\u00e5r hemsida https:\/\/jobb.hsb.se\/pages\/hsb-norr och f\u00e5 mer information g\u00e4llande f\u00f6rm\u00e5ner och roller.\nSamtal fr\u00e5n externa rekryteringsf\u00f6retag och s\u00e4ljare undanbedes.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kanalgatan 51","full_address":null,"city":"Skellefte\u00e5","country":"SE","latitude":64.749077408518,"longitude":20.942918809291},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"HSB Riksf\u00f6rbund ekonomisk f\u00f6rening","postcode":"93132","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.hsb.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"HSB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-303 21 09","owner_email":"jennie.oberg@hsb.se","images":[],"published_at":"2026-08-10T10:51:19+00:00","expires_at":"2026-08-26T23:59:59+00:00","created_at":"2026-08-15T02:59:44+00:00","updated_at":"2026-08-21T02:59:22+00:00"}}