{"data":{"id":174754,"slug":"kund-och-personalansvarig-pa-trygga-assistans-i-norr-ab","type":"job","title":"Customer and Personnel Manager at Trygg Assistans in Norr AB","description":"Do you want a job where your leadership actually makes a difference in people's everyday lives?\nWe at Trygg Assistans are now looking for a customer and personnel manager who wants to help create safe, quality and personal care assistance \u2013 for both our customers and our assistants.\n\nThis is a role for someone who has experience, is confident in taking responsibility and doesn't back down when the situation requires a difficult decision. At the same time, you are a person who understands that personal care assistance is fundamentally about people. About quality of life, independence, security and making everyday life work well.\n\nAbout the role\nAs a customer and personnel manager, you will be an important link between the customer, the assistants and Trygg Assistans. You are responsible for ensuring that our care assistance assignments work in everyday life and develop over time.\n\nYou will have overall responsibility for your care groups and work closely with both customers and employees. This means you need to be able to listen, build relationships and create trust \u2013 but also be able to step forward, make decisions and take action when needed.\n\nYou will be responsible for, among other things:\n\n  - personnel planning, staffing and resource allocation\n  - employee conversations, salary discussions and employee development\n  - work environment and systematic work environment efforts\n  - training and competency development for assistants\n  - follow-up of implementation plans and documentation\n  - contact and follow-up with customers\n  - coordination for new care assignments\n  - ensuring that care assistance is conducted in accordance with LSS, workplace legislation, collective agreements and other applicable rules\n  - collaboration with operational manager, colleagues, authorities and other partners\n\nThe position also includes on-call duty according to schedule on mornings, evenings, weekends and public holidays.\n\nWho are we looking for?\n\nAbove all, we are looking for the right person.\nYou need to be confident in yourself, have good judgment and be able to handle situations where there isn't always a simple answer. You should be able to stand firm when things get difficult, make decisions when needed and at the same time have the ability to see the person behind the situation.\nWe believe you have experience in personal care assistance, work management, personnel responsibility or similar work. You may also have extensive experience in healthcare and social care where you had responsibility, led others or worked in situations that required significant personal judgment. The most important thing is not the exact title you held previously \u2013 but what experience you bring and who you are as a person.\n\n\nWe believe that you:\n\n  - are confident in taking responsibility and making decisions\n  - have experience leading or coordinating personnel\n  - have a natural ability to build trust and good relationships\n  - can be both responsive and clear\n  - have an understanding of work environment and personnel issues\n  - can handle conflicts and difficult conversations in a professional manner\n  - are structured and can keep multiple things going at the same time\n  - understand the importance of following laws, rules and procedures\n  - have a genuine interest in people and personal care assistance\n  - dare to take action when something needs to change\n\nPersonal suitability will weigh heavily in our assessment.\nThis is important \u2013 personal care assistance is work with great responsibility. But it is also work where you have the opportunity every day to make a concrete difference for another person.\n\nAs a customer and personnel manager, you need to be able to hold two perspectives at the same time:\n\n- The customer should be able to live as independent, secure and rich a life as possible.\n\n- The assistants should have a sustainable work environment, feel seen and have the right conditions to do good work.\n\nWhen those parts work together, we create good care assistance. This is what we want you to help build.\n\nWhat we offer\nWith us, you get a meaningful role in an activity where what you do is noticed. You get great responsibility and the opportunity to influence how care assistance works for both customers and employees.\nWe believe in close collaboration, clear communication and solving things together. At the same time, you need to feel comfortable driving your work forward independently.\n\nWhen can you start?\nWe would like our new customer and personnel manager to be able to start as soon as possible.\n\nWe are in no hurry to find just anyone. For us, it is more important to find the right person.\nDo you recognize yourself in this description and think you would fit with us? Then we look forward to hearing from you.\n\nWelcome to apply to Trygg Assistans.\n\nAbout us\nTrygg Assistans is a small and family-oriented company with the customer and their assistants in focus. We apply collective agreements and offer wellness benefits. Each group has its own customer and personnel manager who ensures that you are happy and get the help you need to succeed in your work. With us, we know each other \u2013 here no one is anonymous. Because we know our customers well, we handle our own recruitment. Therefore, we kindly but firmly decline any contact from recruitment and staffing companies.","language":"sv","is_translated":true,"title_original":"Kund- och personalansvarig p\u00e5 Trygga Assistans i Norr AB","description_original":"Vill du ha ett arbete d\u00e4r ditt ledarskap faktiskt g\u00f6r skillnad i m\u00e4nniskors vardag?\nVi p\u00e5 Trygg Assistans s\u00f6ker nu en kund- och personalansvarig som vill vara med och skapa trygg, kvalitativ och personlig assistans \u2013 f\u00f6r b\u00e5de v\u00e5ra kunder och v\u00e5ra assistenter.\n\nDet h\u00e4r \u00e4r en roll f\u00f6r dig som har erfarenhet, \u00e4r trygg i att ta ansvar och inte backar n\u00e4r situationen kr\u00e4ver ett sv\u00e5rt beslut. Samtidigt \u00e4r du en person som f\u00f6rst\u00e5r att personlig assistans i grunden handlar om m\u00e4nniskor. Om livskvalitet, sj\u00e4lvst\u00e4ndighet, trygghet och att f\u00e5 vardagen att fungera p\u00e5 ett bra s\u00e4tt.\n\nOm rollen\nSom kund- och personalansvarig blir du en viktig l\u00e4nk mellan kunden, assistenterna och Trygg Assistans. Du ansvarar f\u00f6r att v\u00e5ra assistansuppdrag fungerar i vardagen och utvecklas \u00f6ver tid.\n\nDu kommer att ha ett \u00f6vergripande ansvar f\u00f6r dina assistansgrupper och vara n\u00e4ra b\u00e5de kunder och medarbetare. Det inneb\u00e4r att du beh\u00f6ver kunna lyssna, bygga relationer och skapa f\u00f6rtroende \u2013 men ocks\u00e5 kunna kliva fram, fatta beslut och agera n\u00e4r det beh\u00f6vs.\n\nDu blir bland annat ansvarig f\u00f6r:\n\n  - personalplanering, bemanning och resursf\u00f6rdelning\n  - medarbetarsamtal, l\u00f6nesamtal och utveckling av medarbetare\n  - arbetsmilj\u00f6 och systematiskt arbetsmilj\u00f6arbete\n  - utbildning och kompetensutveckling f\u00f6r assistenter\n  - uppf\u00f6ljning av genomf\u00f6randeplaner och dokumentation\n  - kontakt och uppf\u00f6ljning med kunder\n  - samordning vid nya assistansuppdrag\n  - att assistansen bedrivs enligt LSS, arbetsmilj\u00f6lagstiftning, kollektivavtal och \u00f6vriga aktuella regler\n  - samarbete med verksamhetschef, kollegor, myndigheter och andra samarbetspartners\n\nTj\u00e4nsten inneb\u00e4r \u00e4ven jourtelefon enligt schema p\u00e5 morgnar, kv\u00e4llar, helger och r\u00f6da dagar.\n\nVem s\u00f6ker vi?\n\nVi s\u00f6ker framf\u00f6r allt r\u00e4tt person.\nDu beh\u00f6ver vara trygg i dig sj\u00e4lv, ha gott omd\u00f6me och kunna hantera situationer d\u00e4r det inte alltid finns ett enkelt svar. Du ska kunna st\u00e5 kvar n\u00e4r det bl\u00e5ser, fatta beslut n\u00e4r det beh\u00f6vs och samtidigt ha f\u00f6rm\u00e5gan att se m\u00e4nniskan bakom situationen.\nVi tror att du har erfarenhet av personlig assistans, arbetsledning, personalansvar eller liknande arbete. Du kan ocks\u00e5 ha en l\u00e4ngre erfarenhet inom v\u00e5rd och omsorg d\u00e4r du haft ansvar, lett andra eller arbetat i situationer som kr\u00e4vt stort eget omd\u00f6me. Det viktigaste \u00e4r inte exakt vilken titel du haft tidigare \u2013 utan vad du har med dig f\u00f6r erfarenhet och vem du \u00e4r som person.\n\n\nVi tror att du:\n\n  - \u00e4r trygg i att ta ansvar och fatta beslut\n  - har erfarenhet av att leda eller samordna personal\n  - har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och goda relationer\n  - kan vara b\u00e5de lyh\u00f6rd och tydlig\n  - har f\u00f6rst\u00e5else f\u00f6r arbetsmilj\u00f6 och personalfr\u00e5gor\n  - kan hantera konflikter och sv\u00e5ra samtal p\u00e5 ett professionellt s\u00e4tt\n  - \u00e4r strukturerad och kan h\u00e5lla flera saker ig\u00e5ng samtidigt\n  - f\u00f6rst\u00e5r vikten av att f\u00f6lja lagar, regler och rutiner\n  - har ett genuint intresse f\u00f6r m\u00e4nniskor och personlig assistans\n  - v\u00e5gar agera n\u00e4r n\u00e5got beh\u00f6ver f\u00f6r\u00e4ndras\n\nPersonlig l\u00e4mplighet kommer att v\u00e4ga tungt i v\u00e5r bed\u00f6mning.\nDet h\u00e4r \u00e4r det viktiga, personlig assistans \u00e4r ett arbete med stort ansvar. Men det \u00e4r ocks\u00e5 ett arbete d\u00e4r man varje dag f\u00e5r m\u00f6jlighet att g\u00f6ra konkret skillnad f\u00f6r en annan m\u00e4nniska.\n\nSom kund- och personalansvarig beh\u00f6ver du kunna h\u00e5lla tv\u00e5 perspektiv samtidigt:\n\n- Kunden ska f\u00e5 leva ett s\u00e5 sj\u00e4lvst\u00e4ndigt, tryggt och rikt liv som m\u00f6jligt.\n\n- Assistenterna ska ha en h\u00e5llbar arbetsmilj\u00f6, k\u00e4nna sig sedda och ha r\u00e4tt f\u00f6ruts\u00e4ttningar att g\u00f6ra ett bra arbete.\n\nN\u00e4r de delarna fungerar tillsammans skapar vi bra assistans. Det \u00e4r det vi vill att du ska vara med och bygga.\n\nVi erbjuder\nHos oss f\u00e5r du en betydelsefull roll i en verksamhet d\u00e4r det du g\u00f6r m\u00e4rks. Du f\u00e5r stort ansvar och m\u00f6jlighet att p\u00e5verka hur assistansen fungerar f\u00f6r b\u00e5de kunder och medarbetare.\nVi tror p\u00e5 ett n\u00e4ra samarbete, tydlig kommunikation och p\u00e5 att l\u00f6sa saker tillsammans. Samtidigt beh\u00f6ver du trivas med att sj\u00e4lvst\u00e4ndigt driva ditt arbete fram\u00e5t.\n\nN\u00e4r b\u00f6rjar du?\nVi ser g\u00e4rna att v\u00e5r nya kund- och personalansvariga kan b\u00f6rja s\u00e5 snart som m\u00f6jligt.\n\nVi har ingen br\u00e5dska att hitta vem som helst. F\u00f6r oss \u00e4r det viktigare att hitta r\u00e4tt person.\nK\u00e4nner du igen dig i beskrivningen och tror att du skulle passa hos oss? D\u00e5 ser vi fram emot att h\u00f6ra fr\u00e5n dig.\n\nV\u00e4lkommen med din ans\u00f6kan till Trygg Assistans.\n\nOm oss\nTrygg Assistans \u00e4r ett litet och familj\u00e4rt f\u00f6retag med kunden och dennes assistenter i fokus. Vi till\u00e4mpar kollektivavtal och erbjuder friskv\u00e5rdsbidrag. Varje grupp har en egen kund-och personalansvarig som ser till att du trivs och f\u00e5r den hj\u00e4lp du beh\u00f6ver f\u00f6r att lyckas i ditt arbete. Hos oss k\u00e4nner vi varandra \u2013 h\u00e4r \u00e4r ingen anonym. Eftersom vi k\u00e4nner v\u00e5ra kunder v\u00e4l, sk\u00f6ter vi v\u00e5r egen rekrytering. D\u00e4rf\u00f6r undanber vi oss v\u00e4nligen men best\u00e4mt all kontakt fr\u00e5n rekrytering-och bemanningsf\u00f6retag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e4stra norrlandsgatan 11 D","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.829464710474,"longitude":20.263365262856},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"Trygga Assistans i Norr AB","postcode":"90327","positions":1,"profession":"Personalansvarig","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/tryggassistans.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Pierre Blanksv\u00e4rd","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Trygga Assistans i Norr AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"pierre@tryggassistans.se","images":[],"published_at":"2026-08-26T22:00:17+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-27T03:27:56+00:00","updated_at":"2026-08-27T04:01:12+00:00"}}