{"data":{"id":158636,"slug":"kund-och-uthyrningschef","type":"job","title":"Customer and Rental Services Manager","description":"1 position(s).\n\nCustomer and Rental Services Manager\n\nFor you who want to lead with both heart, clarity, and drive\nWe are seeking a Customer and Rental Services Manager who wants to take clear overall responsibility for the company's customer and rental business. In this role, you will combine strategic leadership, business development, and commercial acumen with a strong public mission and consistent focus on tenant experience.\nYou will lead our customer-facing functions within the customer center, rental services, records management, tenant support services, and optional add-ons, and create the conditions for a professional, efficient, and coordinated organization with high service standards, clear processes, and strong execution.\n\nAbout Us\n\nTyres\u00f6 Bost\u00e4der is a municipal housing company with approximately 3,500 rental apartments. Our mission is about more than managing housing \u2013 we want to create safe, attractive, and sustainable neighborhoods where people thrive and feel at home.\nWith us, you become part of an organization with short decision-making paths, engaged colleagues, and a strong focus on collaboration and development.\n\nAbout the Role\n\nAs Customer and Rental Services Manager, you have overall responsibility for the company's customer and rental business and lead the operations toward clear goals for quality, efficiency, customer value, and commercial performance.\nYou are responsible for operations, staff, results, and development within the area and ensure that the customer journey is characterized by professionalism, clarity, and a sustainable approach from initial contact through long-term tenancy.\nThe role is strategic and positioned close to the company's core mission. You are part of the management team and translate company goals into priorities, follow-up, and improvement work within your area of responsibility.\n\nYour Tasks\n\nLead, develop, and follow up on work within the customer center, rental services, records management, tenant support services, and optional add-ons\nHave personnel, work environment, operational, and result responsibility for the team\nEnsure an efficient, legally sound, transparent, and professional rental process with high service standards and clear communication throughout the entire customer journey\nDevelop work methods, processes, and digital solutions that strengthen quality, efficiency, customer benefit, and commercial performance\nFollow up on results, quality, key metrics, resource utilization, vacancy rates, turnover, and processing times\nBuild strong collaborations between internal units and external partners to develop the business\nParticipate in and lead rent negotiations together with the Property Manager and contribute with analysis and documentation for the negotiations\nResponsible for developing, coordinating, and following up on the optional add-ons process with a focus on customer benefit, clarity, quality, and commercial performance\nDevelop and coordinate procurement, orders, and contract processes and follow up on supplier relations and contract compliance\n\nWho Are You?\n\nWe are looking for someone who has:\nAn academic degree in a relevant field\nDocumented leadership experience where you have coordinated work groups, projects, or processes with good results\nA good understanding of commercial performance, economics, and customer-facing operations\nExperience with development work, change management, and follow-up of goals, quality, and results\nAbility to create structure, coherence, and momentum in processes, work methods, and collaboration\nGood understanding and knowledge of rental law and ability to quickly familiarize yourself with relevant legislation and regulations\n\nIt is advantageous if you have:\nExperience in procurement, contracts, purchasing, commissioning, or supplier management\nExperience from the real estate industry, public housing, or a politically governed organization\n\nAs a person, you are:\nClear, structured, and confident in your leadership, with the ability to create direction, participation, and momentum in both daily operations and during change.\nCommercially minded and collaboration-oriented, with good judgment and the ability to build trust internally, externally, and in interactions with tenants.\n\nWhy Choose Tyres\u00f6 Bost\u00e4der\n\nAt Tyres\u00f6 Bost\u00e4der, you get the opportunity to work in an organization with an important public mission where you can make a real difference. You get substantial responsibility, the opportunity to influence how we develop our work methods, and the chance to work close to the entire operation.\nWe offer a workplace with engaged colleagues, present leadership, and a culture characterized by collaboration, trust, and development. We believe in balance between work and private life and want our employees to thrive and develop over time.\nThe position is located at our office near Tyres\u00f6 Center.\nDoes this sound like a role for you? We look forward to your application!\n\nOther Information\n\nThis is a permanent full-time position with start date by agreement.\nWelcome to submit your application no later than September 7, 2026.\n\nIf you have questions about the position, please contact Diana Elsherbiny, Property Manager, at phone 08-682 61 93.\n\nQuestions about the recruitment process are answered by Carin Dun\u00e9r, HR Manager, at phone 08-682 61 32.\nTrade union representatives can be reached through the switchboard at 08-682 61 00.\n\nWelcome to Tyres\u00f6 Bost\u00e4der \u2013 together we create safe and sustainable homes for the future.\nEmployment Type: Permanent position.","language":"sv","is_translated":true,"title_original":"Kund- och uthyrningschef","description_original":"1 plats(er). \r\n\r\n\nKund- och uthyrningschef\n\r\nF\u00f6r dig som vill leda med b\u00e5de hj\u00e4rta, tydlighet och driv\nVi s\u00f6ker en kund- och uthyrningschef som vill ta ett tydligt helhetsansvar f\u00f6r bolagets kund- och uthyrningsaff\u00e4r. I rollen f\u00e5r du kombinera strategiskt ledarskap, verksamhetsutveckling och aff\u00e4rsm\u00e4ssighet med ett starkt samh\u00e4llsuppdrag och ett konsekvent fokus p\u00e5 hyresg\u00e4stens upplevelse.\nDu leder v\u00e5ra kundn\u00e4ra funktioner inom kundcenter, uthyrning, registratur, bosocial funktion och tillval och skapar f\u00f6ruts\u00e4ttningar f\u00f6r en professionell, effektiv och samordnad organisation med h\u00f6g service, tydliga processer och stark genomf\u00f6randekraft.\n\u00a0\nOm Oss\n\r\nTyres\u00f6 Bost\u00e4der \u00e4r ett kommunalt bostadsbolag med cirka 3 500 hyresr\u00e4tter. V\u00e5rt uppdrag handlar om mer \u00e4n att f\u00f6rvalta bost\u00e4der \u2013 vi vill skapa trygga, attraktiva och h\u00e5llbara omr\u00e5den d\u00e4r m\u00e4nniskor trivs och k\u00e4nner sig hemma.\n\u00a0Hos oss blir du en del av en organisation med korta beslutsv\u00e4gar, engagerade kollegor och ett stort fokus p\u00e5 samarbete och utveckling.\n\u00a0\nOm Rollen \nSom kund- och uthyrningschef har du helhetsansvar f\u00f6r bolagets kund- och uthyrningsaff\u00e4r och leder verksamheten mot tydliga m\u00e5l f\u00f6r kvalitet, effektivitet, kundv\u00e4rde och aff\u00e4rsm\u00e4ssighet.\nDu ansvarar f\u00f6r verksamhet, medarbetare, resultat och utveckling inom omr\u00e5det och s\u00e4kerst\u00e4ller att kundresan pr\u00e4glas av professionalism, tydlighet och ett h\u00e5llbart arbetss\u00e4tt fr\u00e5n f\u00f6rsta kontakt till l\u00e5ngsiktigt boende.\nRollen \u00e4r strategisk och placerad n\u00e4ra bolagets k\u00e4rnuppdrag. Du ing\u00e5r i f\u00f6rvaltningsledningen och oms\u00e4tter bolagets m\u00e5l till prioriteringar, uppf\u00f6ljning och f\u00f6rb\u00e4ttringsarbete inom ditt ansvarsomr\u00e5de.\n\u00a0\nDitt Uppdrag \n\u00a0\nLeda, utveckla och f\u00f6lja upp arbetet inom kundcenter, uthyrning, registratur, bosocial funktion och tillval\nHa personal-, arbetsmilj\u00f6-, verksamhets- och resultatansvar f\u00f6r teamet\nS\u00e4kerst\u00e4lla en effektiv, r\u00e4ttss\u00e4ker, transparent och professionell uthyrningsprocess med h\u00f6g service och tydlig \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 kommunikation genom hela kundresan\nUtveckla arbetss\u00e4tt, processer och digitala l\u00f6sningar som st\u00e4rker kvalitet, effektivitet, kundnytta och aff\u00e4rsm\u00e4ssighet\nF\u00f6lja upp resultat, kvalitet, nyckeltal, resursanv\u00e4ndning, vakansgrad, omflyttning och ledtider\nBygga starka samarbeten mellan interna enheter och externa akt\u00f6rer f\u00f6r att utveckla verksamheten\nMedverka i och driva hyresf\u00f6rhandlingar tillsammans med f\u00f6rvaltningschef samt bidra med analys och underlag inf\u00f6r\u00a0f\u00f6rhandlingarna\nAnsvara f\u00f6r utveckling, samordning och uppf\u00f6ljning av tillvalsprocessen med fokus p\u00e5 kundnytta, tydlighet, kvalitet \u00a0 \u00a0 och aff\u00e4rsm\u00e4ssighet\nUtveckla och samordna ink\u00f6p, best\u00e4llningar och avtalsprocesser samt f\u00f6lja upp leverant\u00f6rsdialog och\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 avtalsefterlevnad\n\n\nVem \u00e4r du? \n\u00a0Vi s\u00f6ker dig som har:\nAkademisk examen inom relevant omr\u00e5de\nDokumenterad ledarerfarenhet d\u00e4r du har samordnat arbetsgrupper, projekt eller processer med goda resultat\nGod f\u00f6rst\u00e5else f\u00f6r aff\u00e4rsm\u00e4ssighet, ekonomi och kundn\u00e4ra verksamhet\nErfarenhet av utvecklingsarbete, f\u00f6r\u00e4ndringsledning och uppf\u00f6ljning av m\u00e5l, kvalitet och resultat\nF\u00f6rm\u00e5ga att skapa struktur, helhet och framdrift i processer, arbetss\u00e4tt och samverkan\nGod f\u00f6rst\u00e5else och kunskap om hyresjuridik och f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i relevant lagstiftning och regelverk\n\nDet \u00e4r meriterande om du har:\nErfarenhet av ink\u00f6p, avtal, upphandling, best\u00e4llarstyrning eller leverant\u00f6rsuppf\u00f6ljning\nErfarenhet fr\u00e5n fastighetsbranschen, allm\u00e4nnyttan eller en politiskt styrd organisation\n\nSom person \u00e4r du:\nTydlig, strukturerad och trygg i ditt ledarskap, med f\u00f6rm\u00e5ga att skapa riktning, delaktighet och framdrift i b\u00e5de vardag\u00a0och f\u00f6r\u00e4ndring.\nAff\u00e4rsm\u00e4ssig och samarbetsorienterad, har gott omd\u00f6me och f\u00f6rm\u00e5ga att bygga f\u00f6rtroende internt, externt och i m\u00f6tet med hyresg\u00e4ster.\n\n\u00a0\nD\u00e4rf\u00f6r ska du v\u00e4lja Tyres\u00f6 Bost\u00e4der\n\u00a0Hos Tyres\u00f6 Bost\u00e4der f\u00e5r du m\u00f6jlighet att arbeta i en organisation med ett viktigt samh\u00e4llsuppdrag d\u00e4r du kan g\u00f6ra verklig skillnad. Du f\u00e5r stort eget ansvar, m\u00f6jlighet att p\u00e5verka hur vi utvecklar v\u00e5ra arbetss\u00e4tt och chansen att arbeta n\u00e4ra hela verksamheten.\n\u00a0Vi erbjuder en arbetsplats med engagerade kollegor, ett n\u00e4rvarande ledarskap och en kultur som pr\u00e4glas av samarbete, tillit och utveckling. Vi tror p\u00e5 balans mellan arbete och privatliv och vill att v\u00e5ra medarbetare ska trivas och utvecklas \u00f6ver tid.\n\u00a0Tj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt kontor n\u00e4ra Tyres\u00f6 centrum.\nL\u00e5ter det som en roll f\u00f6r dig? D\u00e5 ser vi fram emot din ans\u00f6kan!\n\n\u00d6vrigt\n\u00a0Tj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid med tilltr\u00e4de enligt \u00f6verenskommelse.\n\u00a0V\u00e4lkommen med din ans\u00f6kan senast den 7 september 2026\n\u00a0\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta Diana Elsherbiny. F\u00f6rvaltningschef p\u00e5 telefon 08-682 61 93.\n\u00a0\nFr\u00e5gor om rekryteringsprocessen besvaras av Carin Dun\u00e9r, HR-chef, p\u00e5 telefon 08-682 61 32.\nFackliga f\u00f6retr\u00e4dare n\u00e5s via v\u00e4xeln 08-682 61 00.\n\u00a0\nV\u00e4lkommen till Tyres\u00f6 Bost\u00e4der \u2013 tillsammans skapar vi trygga och h\u00e5llbara hem f\u00f6r framtiden.\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Bollmorabacken 15","full_address":null,"city":"Tyres\u00f6","country":"SE","latitude":59.2424256,"longitude":18.2098969},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"TYRES\u00d6 BOST\u00c4DER AKTIEBOLAG","postcode":"13527","positions":1,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Diana   Elsherbiny","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Tyres\u00f6 bost\u00e4der","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4686826193","owner_email":"diana.elsherbiny@tyresobostader.se","images":[],"published_at":"2026-08-17T15:00:01+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-18T03:53:25+00:00","updated_at":"2026-08-19T02:54:43+00:00"}}